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Prepaid

All discussions about Koodo Prepaid.

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108 Topics

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Missing Prepaid Activation Bonus

Hi: I activated a prepaid line in Dec. 2018. I received the $5 activation bonus in Dec, jan and Feb. As I understand, I should have received the last $5 bonus in March. Who do I contact for this? Thanks.

PREPAID - US roaming feedback - success!

Hello all, I was recently down in the US (Los Angeles) and wanted to share my feedback and experience. Prior to traveling I snagged the (on special at the time) "double" US boosters - data, voice calls and text - so three boosters in total. This gave me 1GB US data, 500 texts and 50 mins of US ca...

Activating Prepaid Sim, application process does not resolve on step 5 (Payment)

During the prepaid sim activation process the Payment page is never resolved (you have a message to wait while your activation is being processed). I have attempted to complete the process (activation and registration) twice, both were unsuccessful.

How do I retrieve old text messages that were deleted

Activation

Trying to activate my sons prepaid phone enter the simcard number says it was already in a different session and then says wait 50 mins just bought this sim card anyone else have this issue or maybe just take him to bell cause this makes no.sence

Unlock phone from freedom mobile to koodo

G6 phone need to unlick from freedom to koodo

Cant remember my username to top up

customer service never called me back

.... The supervisor said he was going to see if my phone number was still available to reinstate the line and never called back! I need help now, can you help me? i spent over 3.5 hours with customer service and they have been unhelpful can you reactivate my number? the mobility services sight is al...

No Data in Blackberry Q10. APN shows sp.telus.com. I can't change it

I have just activated my account. The messages and calls work but I have NO internet. In the APN settings it show sp.telus.com and I CAN'T change it. I read it's supposed to be sp.koodo.com.

My credit rating has been ruined by Koodo, and no one will help!

My credit rating has been ruined by Koodo, and no one will help! I’ve been a faithful Koodo customer for years now. I’ve brought most of my family to Koodo because I was so pleased with the service. That is up until recently. Approximately 4 years ago I switched from a monthly customer to a prepai...

Bought a Alcatel Flip phone. SIM Card has never worked correctly since I bought the phone last week.

Bought a Alcatel Flip phone. SIM Card has never worked correctly since I bought the phone last week. Where can I return this SIM card for an exchange?

Purchased double data 2GB for $30 add-on doesn't show up in account

I purchased the following 2 add-ons yesterday: - Double Canada-wide Talk Booster 1200 min - $30 - Double Data Booster 2GB - $30.00 I see both transactions went through and the money was deducted from the account. I see the Talk booster add-on has been added to the account but not the data boo...

Do Kodoo prepaid phones (as sold on Walmart.ca etc) come with a prepaid sim card?

I live in a smaller town (Hope) and I don't have a Kodoo store nearby or a Walmart etc. But online, Walmart.ca and Bestbuy.ca sell prepaid kodoo phones. Do these come with a sim, or will I still have to go to a larger town to buy one from a Kodoo store or Walmart? These phones are listed specifical...

My new cell phone bill came in and was due on the same day it came in. Some how I don't think that is correction

My cell phone cycle is the 17th of the month. I just received my bill today (it's the 20th) and it says it's due the same day as the beginning of the cycle. I thought we were given a month to pay the bill?? I'm a little confused.

I added a talk booster and it seems to be missing from my account. Has this happened to anyone else?

Hi ! If i'm traveling to London, and I only use my phone on wifi will I be charged roaming charges just for having it on?

Hi ! If i'm traveling to London england from canada, and I only use my phone on wifi will I still be charged roaming charges just for having it on?

Unlock my prepaid phone

Can't unlock my prepaid LG GB255g through my online account!

I'd like to know how to buy online if I don't have credit card?

I was decline credit check after I ordered SIM card online. I use Visa debit as the payment but I don't have any Canadian credit card. So how can I buy it online? becuase I don't want to pay activation fee

How do I turn on data on my Alcatel onetouch A392A so I can send text messages with pictures?

Can't reset password for my prepaid account.

I have forgotten my password for my Koodo account but still have the password for my email account. When I send an email from the prepaid recovery webpage, the email does not get get sent out for recovery. I have tried many times and when I do receive them, I can't access the recovery page because t...

I have an undeletable Voicemail Message, there is no sound on it and does not want to stop!

I have had it for 6 months and could not access it because i did not want to buy calling minutes, so i finally got myself 200 minute to try to remove the annoying New Voicemail Message that will never go away, i get no options to delete it without listening to it until the end!!! and i'm well into 7...

how long does it take for the website to be back again?

I have been trying to activate my prepaid sim card and the website been down since last night. how long does this update take?

Very descriptive error

Is it possible to activate prepaid sim from another country ?

Hi, Is it possible to activate a new prepaid sim from another country (Ex. from italy)

My phone was broke so I got a new one and put my sim card in it now I need to activate my phone but it won't let me

Both phones are Motorola

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