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Prepaid

All discussions about Koodo Prepaid.

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Adding a 2nd SIM Card (2nd Phone Number) to a prepaid account

Hello, I currently have a prepaid account with a single personal phone number that I have been using for years, and now I need to add a second line for business. This line will be inside the same phone with Dual SIM. I recently bought a new prepaid SIM card to add to my existing account, but I’m una...

2 prepaid plan under 1 account

I have a monthly plan and also a prepaid plan for my son. I want to add another prepaid plan for my other son how does it work! I have already bought a prepaid sim card for his phone.Can i have 2 prepaid plan under my same email adress and visa.

Can I bring my own device and use Koodo Prepaid?

I'm looking into buying a phone outright from the manufacturer, and was wondering if Koodo prepaid is an option if I'm bringing my own device. I use almost no data so the prepaid with data boosters is the ideal plan for me, but I wanted to confirm before purchasing the phone that prepaid will be an...

Prepaid alert: phantom calls to voicemail

This is a re-direct from a previous topic whose title might seem misleading.Some customers reported phantom calls to voicemail a few weeks back. Check your usage in self-serve.

voicemail issue

How do I disable voicemail on my prepaid phone. I keep getting a robo call everyday all day.

does prepaid balance transfer to postpaid or are the minutes lost?

How do I bring my already paid minutes that are on my prepaid account but not yet used up to a new postpaid account? I want to have a postpaid account but I don’t want to lose the minutes that I have already paid for.

New sim

I want a new postpaid sim with monthly bill of $15 or prepaid sim for my daughter, but on a separate account , not on the same account as myself, so kindly suggest how ?

Pre Authorization

I just set up my pre authorization today for my first bill, should I pay my bill due on July 12 separately or will the set up handle it?

short term plan

I am a foreign temp worker in Canada (originally from UK). I am looking for a 3 month sim plan (calls, texts and data) and Koodo seems to have good options on the bring you’re own device. Anyone know if they can be cancelled at anytime without fee?I cannot call Koodo to ask as I am still on my UK pl...

new number

I am about to order a bring your own device SIM card. My question is do I get a new number with this? (I currently have a UK number so I need a Canadian one) Thanks

Can I text with a "data only" plan?

I got my son a sim card and he is using an old phone. I decided to just buy him a gig of data hoping he could use it to just text when he is out at the park etc… but koodo doesn’t seem to allow it. I tried what’s app and it doesn’t seem to work either. I just get repeated messages from koodo saying...

change prepaid base plan

My pre paid plan has around a month left on it so I decided to change my base plan now so I wouldn’t forget. I pressed change base plan and I chose the new one I wanted. I bought it and the pay came out of my back account but it looks like it didn’t actually change my base plan so that’s is automati...

[Prepaid] Upgrading base plans and ALSO signing up for automatic top-up.

Hello. I want to upgrade my base plan from the $15/month to the $30/month. This plan states that I get 500 MB + 500 MB of data if I sign up for automatic top-up.My question is, in what order to I do these actions? Must I first upgrade the base plan, which would immediately charge me the $30, or do...

No Reception

I activated my prepaid sim card last night. It says activated in self serve but still no signal. Did powercycle, reset network settings and restart the phone. It’s been 12 hrs, still no signal. Thanks.

Forgot answer to security question

Hi!I have forgotten my password aswell as the answer to the security question (I’m 99% sure I remember the answer but must’ve spelled it differently when signing up). My base plan has expired so I am unable to call customer service about this. How can I access my account and re-activate my account w...

Texting in Europe

Usually when I go to Europe, I replace my Koodo SIM with an Orange SIM. Recently however, 2 factor authentication has become required and I have the texts being sent to my Koodo number. If I buy a Long Distance Booster will I be able to receive thse text messages in France. What network should I...

2nd top up .

I bought my 2nd 25$ top up and the 12 # pin doesnt work . it says Voucher # ............ Could not be processed . I wouldnt mind a phone # to reach them .Thank you .

short term data

My roommate changed wifi providers and hit dated mixed up. We are without wifi until Thursday. I have 8k data but am as almost over it.I just need to purchase extra data for a one time situation and need to know the most economical route. Usually I don't even use 1k.

No credit card pre-payment, only cash

Where can I pay using cash? I bought a phone a few weeks ago and my first pre-paid is coming up on June 4th, however I do not have a credit card. Can I pay directly to the bank, or better said a financial institution?

New Phone, Same Prepaid Plan?

I’m looking to get a new phone as my current one is on its last legs. I have an unlocked phone and purchased a prepaid basic plan for it 2 or so years ago. I was wondering if it is possible to purchase a new phone from koodo, such as an iPhone XR with the monthly payment plan without a new usage pla...

telus to koodo prepaid can i keep my current number?

I am on a post paid Telus account and want to move to a prepaid Koodo account. Can I keep my current phone number? I have two factor authentication on so many things and don't want to miss one and lose access. Thanks.

prepaid top up

Trying to put minutes in hubby prepaid phone website being upgraded and *611not working

regregister sim

I have a number and need to register a sim.

I just wanted to ask if I could buy a phone using my prepaid sim?

HiI just wanted to ask if I could buy a phone using my prepaid sim?Thanks

call forwarding failure

I have two questions. I just activated a prepaid plan ($25) with Koodo that has unlimited province -wide minutes and unlimited text. I want to call forward to my work phone so I don’t have to drag 2 phones everywhere.problem #1 I keep trying to call forward using both the *21* manual dial and from t...

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