Prepaid

2430 satisfaction

kg1947 New User

reactivation from Thailand

Solved

I like to reactivate my old number if still available , can not connect by phone from overseas , self serve login not working for me . please help reactivate - I supply my old number later ....

0 53 4

8 months ago

P

prairielilly

Changed from postpaid to prepaid at kiosk. What happens to credit balance on cancelled account?

Solved

Hello, I went to a Koodo kiosk this past Friday and bought a new SIM card for prepaid, and set up the plan and boosters. I was told that doing all this at the kiosk would cancel my old plan (I ported the number) and I’d receive one last bill. The phone was fully paid for, no Tab, no outstanding bal...

0 147 4

8 months ago

M

Mikey Wilson New User

Billing

Solved

Lasth 2 months I've been getting a notice saying that koodos is going to take my monthly payment out of my account balance on my prepaid monthly account but it keeps coming out of my visa what's up with that thanks Cheryl

0 114 6

M

8 months ago

M

Mikey Wilson New User

prepaid billing

Solved

last month i got a 611 message saying that they were going to take my month payment out of my account balance and never did so i got the same message again today are they or are they not don't want to pay twice of the month thanks cheryl

0 147 5

8 months ago

joyb

Renew plan a day early

Solved

I would really like to trigger my plan to renew a day early. I already have the funds in the account, is this possible?

0 351 2

8 months ago

Julia trembaly

forfait de base expiré

Solved

Bonjour, le statu de mon compte me dit que mon forfait de base est expiré. De plus, on me dit que mon compte sera désactivé le 28 mai 2019 si je ne paie pas. Cependant, on me dit que pour réactiver mon forfait je dois payer 0$. En plus, la balance sur mon compte est de 81$ et je suis inscrite aux ré...

0 141 2

8 months ago

Tom92bella

Unlock carrier to virgin

Unlock koodo phone to virgin

0 238 2

9 months ago

Z

zsd

How much are my boosters being charged?

Solved

I have a pay-as-you-go plan with talk and data boosters. In the Usage History screen, every item has a $0.00 charge. Has Koodo started giving me calls for free? And data? Or are they charging me but keeping the amount secret?

0 252 13

J

9 months ago

Rozalee

Compte prépayé et top up.

hier j'ai reçu un text de remettre le montant dans mon compte pour éviter l'interruption d'ici 2 jours. Je viens d'ajouter le montant et le compte a de l'argent dedans et il me marque que mon compte est interrompu..mais mon cellulaire marche toujours? et mon compte a une balance? est ce que il va le...

0 59 1

9 months ago

D

Dot Geib New User

Will you ship prepaid SIM card to me in the US?

Solved

I am In the US and would like to buy a prepaid SIM card, can you send it to me while I am here in the US.

0 119 2

9 months ago

G

ghoxen

Paying using credit vouchers

Solved

I'm from overseas and don't have a Canadian credit card or bank account. When I was trying to get a SIM card, a sales rep signed me up to a monthly plan and told me that I can purchase credit vouchers from convenience stores and top up that way. However, he seems to be wrong. I bought some credit vo...

0 240 4

D

9 months ago

qwerty12345

Data Booster being used for MMS

Solved

Pre-paid customer, $15 unlimited text and photo messaging plan, iPhone 8. When I first signed up, I was receiving photo texts without any problem, even though I did not have a data booster added to my account. This makes sense, as it is my understanding that while MMS requires data to be on, you are...

0 407 24

D

10 months ago

F

farfetch

Failed Activation - Still Got Charged!

Solved

Okay so here is my dilemma. On Dec 26, I bought a pre-paid Koodo SIM card with the intent to activate it myself online. Later, on the 15th of January, I attempted to activate it. I followed all the steps, chose a number, and entered my BMO Debit Mastercard number in. After a very long period of "p...

0 176 4

10 months ago

Z

Zhanglanxinlynn New User

Transfer koodo prepaid number to other carrier

Solved

I am using Koodo prepaid. Now I want to transfer the current number to Public. I have public temp number now. I need to transfer current Koodo number over that temp public number. Anyone can help me on this? thanks

0 700 10

Z

10 months ago

C

choij1

Prepaid plan change - balance refund?

Solved

I had $25 prepaid plan that were renewing on 10th. Today (12th) I changed the plan to $15 one. Extra $15 payment is made. I used only 2 days of the previous plan. Do I get most of the $25 back? Should I make the request? Or, it's lost? Thanks, Jin

0 582 4

L

10 months ago

Jesseny

Koodo complaint

I'd like to make an official complaint. I've been with Koodo now for nearly a year, and the last week or so my phone has not been able to make or receive phone calls. Im fully topped up and have minutes, I'm able to send texts but no calls. I cannot call to complain, I'm very disappointed as I alre...

0 173 2

D

10 months ago

R

RMHood New User

Base Plan Expired on Automatic top-ups

Solved

My phone service is no longer working. I have automatic top-up and my account says the plan has expired. How can I resolve this?

0 564 13

R

10 months ago

Christy Grondin

SIM # invalid

Trying to activate new phone and stating 19 digit SIM card number invalid???

0 199 1

10 months ago

Phoenixmcc

Wrong top up card

Gs station attendant made mistake and wouldn't change it. I asked for chatr and was given 40.00 koodo instead

0 49 1

G

10 months ago

Y

YE EUN CHOO

Can I exchange my unused booster for another booster?

Solved

I am a prepaid customer. Here is the first question. Last year, I bought a USA data booster but didn't use it at all. I don't need it anymore. I need a Canada-wide talk booster. Can I exchange the USA data booster for a Canada-wide talk booster? If impossible, can I get a refund of the USA data boo...

0 143 2

11 months ago

H

hawye50

credit card wont go in

credit card will not go in because will not accept a expiry date of 2025 on prepaid self serve

0 82 2

D

11 months ago

H

Holly Henry

automatic top-up

Solved

Can you register just a regular debit card for automatic top-up? ZI don't have a visa card or visa/debit card just a regular debit card.

0 157 1

D

11 months ago

E

Erin Cleary

Receive text while roaming outside of the US and Canada

Solved

I have a prepaid text only plan with koodo. I am travelling internationally and I am not receiving texts. Is there an add on I need to purchase in order to recieve texts! I'm not interested in sending texts or making calls. Thanks!

0 193 1

11 months ago

A

AJ New User

Prepaid new activations in Toronto giving 437 area code numbers only?

Hi: Recently I have activated two prepaid accounts. When I select Toronto Ontario as the city/province, the only numbers that are displayed are 437 area code numbers. Where as if you go in store and activate a postpaid plan, you have the option to get a 416 number. Anyone know why the prepaid acti...

0 176 1

11 months ago

BobTheElectrician Helpful User

Bogus? email received regarding profile deletion

Haven't contacted Koodo for a long time, yet here is a not very reassuring greeting out of the blue I wasn't expecting.

0 580 8

11 months ago

1
2
3
4
5
6
7
...
98

Page 4 / 98

Manu Koodo has earned the badge: Koodo Tab Expert
Manu Koodo has earned the badge: Self Serve Expert
Manu Koodo has earned the badge: iPhone Expert
Manu Koodo has earned the badge: Android Expert
Manu Koodo has earned the badge: Prepaid Expert

Show all badges

Popular Tags

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded