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Prepaid

All discussions about Koodo Prepaid.

  • 2,445 Topics
  • 10,734 Replies

2445 Topics

jglynn999

Koodo base plan with Data
Question

I'm on the $15 base plan. Now that there is a new $15 base plan with 250mB of data included, do I have to update my Koodo account plan selection to get the free data, or will my base plan switch automatically to have the free 250mB? I notice that if I go in to switch it manually it will charge me $...

673 6
8 months ago
Michael_D New User

250mb included in $15 base plan: automatic signup?
Question

I saw today that Koodoo includes 250mb in the base plan. My base plan just renewed under the old terms. Seems my menu would like me to upgrade to the new plan, and pay another 15 right now. Otherwise I need to wait until the next top up... M

375 1
8 months ago
R
Rob Eamer

Lost booster when I changed my plan

I changed from the $25 UNL MSG + free nights and weekends to the $25 UNL MSG + 250MB and it dropped one of the data boosters I had.  Since my old plan did not include data, I relied on using data boosters and had a 500MB booster with approx 50MB left and a 1GB booster with approx 700MB left.&...

210 7
8 months ago
L
Lizcabral3

Sim card problem
Question

My son has a pre-paid phone for almost a year now and all of a sudden it's saying no sim card. How can I fix it? Thanks

264 1
8 months ago
J
Juan Sebastian Correa

Prepaid sim failed to verify, my last carrier was Koodo but Koodo prepaid sim won’t work
Solved

Hi, I activated my plan on the website and everything went smoothly but when I put in my sim and tried to verify it it popped up saying that I wasn’t able too help please just paid 65$ for a plan that my phone won’t let me use and really unsure why because even in the carrier in setting it says Kood...

245 5
D
8 months ago
I
Ihintza

Top up gone to the wrong place
Solved

Hi, I have a prepaid account, with base plan of 15$ for unlimited texts for a month, and I wanted to add 10$ of communication to be able to make some calls, but those 10$ went straight to the base plan. So now, I still don't have the 100min communication that go with these 10$, and my base plan tell...

302 9
I
8 months ago
Bonnyblue New User

Won't let me answer phone
Solved

I have minutes on my phone. But when it rings it won't let me answer it. Can someone help me. I have a Samsung Galaxy J2 Prime phone. Thank you

268 12
8 months ago
S
Stephanie New User

2504: Your balance is too low
Question

I am with Bell and my daughter has the koodo prepaid. I sent her a picture yesterday and she received this error - 2504: Your balance is too low Again today I messaged her a bitmoji and she only receives "2504: Your balance is too low" Since it's prepaid with auto top up I am not sure what balance...

359 8
S
8 months ago
R
Robert Bruce

Prepaid customer want purchase a phone
Question

EDIT : Changed my mind, it would be cheaper to buy a phone else where and use my prepaid...

90 1
8 months ago
S
Stephanie New User

How do I apply my credit to my bill?
Solved

I have been receiving the 10% ATU credit/discount ($3.50 per month) since we got the phone. I have now "banked" enough to pay the next bill (due May 19th) How to apply this credit to my next bill? Do I need to take off my credit card? Any help is appreciated. Thanks!

271 6
8 months ago
O
orion123

Can I bring an unlocked phone (not from Koodo) and use it for a prepaid plan?
Solved

I have an unlocked Samsung Galaxy J3 that I bought from Best Buy. Am I able to put a Koodo Prepaid SIM Card in it and start using it for a prepaid plan? Or do prepaid plans only work with the prepaid phones sold by Koodo?

319 1
P
9 months ago
Lynx

My phone
Question

I am trying to put time on my phone with my visa dept bank card but I had gotten anew card and I need to change my card number

92 2
9 months ago
A
AJ New User

Missing Prepaid Activation Bonus
Question

Hi: I activated a prepaid line in Dec. 2018. I received the $5 activation bonus in Dec, jan and Feb. As I understand, I should have received the last $5 bonus in March. Who do I contact for this? Thanks.

147 1
G
9 months ago
J
John Jackson

data booster charged to my prepaid account - didn't order, didn't get the booster either
Question

I am on automatic top ups and have been for years. No issues. Today my phone quit and said my plan expired. But I had a text message from Koodo saying top up was successful. I checked credit card billing and the charge went through. I logged in to prepaid and viewed transaction history. I see where...

181 3
J
9 months ago
Katkat02420

Can't make or receive calls but text still works
Question

I just bought my phone (LG X Power 3) and prepaid SIM card a week ago. My phone has been working fine up until 3 days ago. I can't make phone calls out or receive calls, but I can send text messages just fine. I've looked online for help, tried resetting my phone, turned it off and took my sim card...

435 3
9 months ago
A
aman_1996

How to get my old number back?

Hi. I had an old Koodo Prepaid SIM card that i use to use in my phone with a number i would like to get back. I swtched to a different carrier for over a year but now am wanting to come back to Koodo. So i purchased another prepaid SIM card and durring online activation on the "choose phone number"...

300 11
R
10 months ago
kg1947 New User

reactivation from Thailand
Solved

I like to reactivate my old number if still available , can not connect by phone from overseas , self serve login not working for me . please help reactivate - I supply my old number later ....

62 4
10 months ago
P
prairielilly

Changed from postpaid to prepaid at kiosk. What happens to credit balance on cancelled account?
Solved

Hello, I went to a Koodo kiosk this past Friday and bought a new SIM card for prepaid, and set up the plan and boosters. I was told that doing all this at the kiosk would cancel my old plan (I ported the number) and I’d receive one last bill. The phone was fully paid for, no Tab, no outstanding bal...

153 4
10 months ago
M
Mikey Wilson New User

Billing
Solved

Lasth 2 months I've been getting a notice saying that koodos is going to take my monthly payment out of my account balance on my prepaid monthly account but it keeps coming out of my visa what's up with that thanks Cheryl

121 6
M
10 months ago
M
Mikey Wilson New User

prepaid billing
Solved

last month i got a 611 message saying that they were going to take my month payment out of my account balance and never did so i got the same message again today are they or are they not don't want to pay twice of the month thanks cheryl

158 5
10 months ago
joyb

Renew plan a day early
Solved

I would really like to trigger my plan to renew a day early. I already have the funds in the account, is this possible?

367 2
10 months ago
Julia trembaly

forfait de base expiré
Solved

Bonjour, le statu de mon compte me dit que mon forfait de base est expiré. De plus, on me dit que mon compte sera désactivé le 28 mai 2019 si je ne paie pas. Cependant, on me dit que pour réactiver mon forfait je dois payer 0$. En plus, la balance sur mon compte est de 81$ et je suis inscrite aux ré...

154 2
11 months ago
Tom92bella

Unlock carrier to virgin

Unlock koodo phone to virgin

270 2
11 months ago
Z
zsd

How much are my boosters being charged?
Solved

I have a pay-as-you-go plan with talk and data boosters. In the Usage History screen, every item has a $0.00 charge. Has Koodo started giving me calls for free? And data? Or are they charging me but keeping the amount secret?

264 13
J
11 months ago
Rozalee

Compte prépayé et top up.

hier j'ai reçu un text de remettre le montant dans mon compte pour éviter l'interruption d'ici 2 jours. Je viens d'ajouter le montant et le compte a de l'argent dedans et il me marque que mon compte est interrompu..mais mon cellulaire marche toujours? et mon compte a une balance? est ce que il va le...

72 1
1 year ago

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