Koodo Community

Prepaid

All discussions about Koodo Prepaid.

2,391 satisfaction
10,402 Replies

2391 satisfaction

Bran dan the man

When dose Koodo give your number away (prepaid)

Solved

Hey there just wondering I haven’t topped up in maybe 2 months now (pre paid ) when dose Koodo give away your number , going to be topping up this month but worries Koodo will give my number away ?

Kennymain

Calling history

Solved

I’m a prepaid customer and im trying to find out if I can obtain my phone records like my calling history dating back longer then the 90 days I can access on the self serve site?

guywithaphone

Why is the new data booster being used before exausting the old one?

Solved

My data booster was getting low, so I purchased a new one. On my booster usage page, it shows that the new booster is now being used up while the older one sits at where it was when I bought the new one. Why would it work this way?? If I don't want to build up a stock of older boosters with some...

bhawan92 New User

koodo sim not working

i have been using koodo connection for one week and yesterday suddenly my sim stopped working showing no sim card inserted on home screen i dont know whats going on with koodo its been more than 30 hours already and the problem is not fix yet"

shawny5781 New User

Koodo

Solved

Koodo was very helpful with me this for my prepaid account

biro

Anyway to get some funds back from prepaid vouchers?

Solved

I redeemed a walmart gift card that I received from signing up on Koodo to buy Kodoo vouchers thinking it could be used for an active plan but I have a bunch of these $25 non-refundable prepaid voucher PINs. Can't I exchange it for credit, or get a physical refund or something?

Corlene Binns Blake

How do I retrieve old text messages that were deleted

Quinton Battiste

Activation

Trying to activate my sons prepaid phone enter the simcard number says it was already in a different session and then says wait 50 mins just bought this sim card anyone else have this issue or maybe just take him to bell cause this makes no.sence

Jay Barcier

Unlock phone from freedom mobile to koodo

G6 phone need to unlick from freedom to koodo

jahaig

Prepaid Data Booster Usage

After FINALLY getting the prepaid site to accept my card (with zero help from Koodo) I purchased a new data booster. Even though I have quite a bit of data remaining on my previous booster, my new one now shows some usage. Why? This has happened before. (Is there anyone actually wo...

Jason Rhyno

Cant remember my username to top up

ellafrei

ALCATEL with TELUS as Service Provider

Only a few people have this number, and for those, I have asked them not to disclose this telephone number to others. Not 100% sure if the one son did or not, I don't think so, I have not received any calls from 'third' parties on this number but i have noticed that the 'eye' comes on at times...

Carey Anderson New User

Can i move data from one of my phones to another

I have two phones on Koodo plan. One phone, my first phone, quit working 3 months ago and I have 10 gig of data lon it, this phone I am on is my other phone which is a about to run out of data. Can i use the data from one phone and move it to this phone.

Carey Anderson New User

Can i move data from one of my phones to another

I have two phones on Koodo plan. One phone, my first phone, quit working 3 months ago and I have 10 gig of data lon it, this phone I am on is my other phone which is a about to run out of data. Can i use the data from one phone and move it to this phone.

Dominic Naimool

customer service never called me back

.... The supervisor said he was going to see if my phone number was still available to reinstate the line and never called back! I need help now, can you help me? i spent over 3.5 hours with customer service and they have been unhelpful can you reactivate my number? the mobility services sight is al...

sadiel orama

No Data in Blackberry Q10. APN shows sp.telus.com. I can't change it

I have just activated my account. The messages and calls work but I have NO internet. In the APN settings it show sp.telus.com and I CAN'T change it. I read it's supposed to be sp.koodo.com.

Galen Shauer

My credit rating has been ruined by Koodo, and no one will help!

My credit rating has been ruined by Koodo, and no one will help! I’ve been a faithful Koodo customer for years now. I’ve brought most of my family to Koodo because I was so pleased with the service. That is up until recently. Approximately 4 years ago I switched from a monthly customer to a prepai...

Mike Phelps

Bought a Alcatel Flip phone. SIM Card has never worked correctly since I bought the phone last week.

Bought a Alcatel Flip phone. SIM Card has never worked correctly since I bought the phone last week. Where can I return this SIM card for an exchange?

Justin

Trying to activate Prepaid SIM but fails at CC

I was trying to activate the koodo prepaid sim I bought today but it keeps saying that my credit card rejected the transaction so I tried again with my other credit card and it rejects that too. I then login to my credit card accounts to see that I was charged on both cards. I still have not activat...

sammerju88

Purchased double data 2GB for $30 add-on doesn't show up in account

I purchased the following 2 add-ons yesterday: - Double Canada-wide Talk Booster 1200 min - $30 - Double Data Booster 2GB - $30.00 I see both transactions went through and the money was deducted from the account. I see the Talk booster add-on has been added to the account but not the data boo...

Rhea

Do Kodoo prepaid phones (as sold on Walmart.ca etc) come with a prepaid sim card?

I live in a smaller town (Hope) and I don't have a Kodoo store nearby or a Walmart etc. But online, Walmart.ca and Bestbuy.ca sell prepaid kodoo phones. Do these come with a sim, or will I still have to go to a larger town to buy one from a Kodoo store or Walmart? These phones are listed specifical...

Elena Rincon

Complaint about Koodo Chinook's attention

I'm visiting Calgary. I decided to spend my holidays in this beautiful city for the kind treatment with people of all cultures. I needed a prepaid service to be connected with my family. I decided to do it in Koodo at The Core. The people in that office were very kind, and although I do not speak En...

Janice Bergen

My new cell phone bill came in and was due on the same day it came in. Some how I don't think that is correction

Solved

My cell phone cycle is the 17th of the month. I just received my bill today (it's the 20th) and it says it's due the same day as the beginning of the cycle. I thought we were given a month to pay the bill?? I'm a little confused.

Shelley Grady

Booster add on for travel to Panama/Colombia

Hi - I'm travelling to Panama and Colombia in September and am wondering what my phone coverage will be like there...I'm currently on a Kodoo prepaid plan. Is there booster add ons that would give me data while abroad, or will Kodoo not work at all while there? Thanks, Shelley

Sharon Ozon

I added a talk booster and it seems to be missing from my account. Has this happened to anyone else?

1
2
3
4
5
6
7
...
96

Page 4 / 96

srlawren has earned the badge: Koodo Tab Expert
srlawren has earned the badge: Self Serve Expert
srlawren has earned the badge: iPhone Expert
srlawren has earned the badge: Android Expert
srlawren has earned the badge: Prepaid Expert

Show all badges