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Prepaid

All discussions about Koodo Prepaid.

  • 329 Topics
  • 1,375 Replies
329 Topics
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Cookie88Coach
asked in Prepaid
double-charged and Koodo callback doesn’t work

Hello,Charged 2x for pre-paid top-up (website issues).   Koodo called as scheduled but didn’t recognize when I selected 1 as instructed on all 3 attempts. Not sure why - I could hear the tone.  Set up another call but did not seem to receive.So, How can I reverse this charge? (Preference)If charge can’t be reversed, will credit in prepaid acct  be used automatically for next top-up? Or will I be charged again? Do I need to turn off auto top-up to ensure this credit is used? Acct currently shows $25 credit. Thank you.

2224
C
1 year ago
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TDsoundBeginner
asked in Prepaid
Unable to purchase a new phone?

I’ve been with koodo for 16 years, haven’t missed a months payment in all that time, and decided I was going to treat myself to the latest iphone. Not interested in a tab, I intended to buy it outright and just continue using the plan I already have. I attempted to sign in when asked so I could add it into my cart, but once I did so the option to purchase anything was gone. It wouldn’t go anywhere except for my main summery of my account. I attempted to use the chat, and basically it asked me to sign in and then said I’m not a customer. I don’t wish to have a contract, I don’t use my phone enough to warrant it. So am I correct in interpreting my account has no relevance and I’m not a koodo customer even though I’ve been with this company for so long? Very disappointed to say the least

1743
G
1 year ago
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km-smayer97Leader
asked in Prepaid
Why does VoLTE show up on my PREPAID TELUS account but NOT on Koodo PREPAID

I am in the process of transferring from my Telus Prepaid to Koodo Prepaid. Both accounts are still active (for another day or so).I notice that I have VoLTE active when I use my Telus Prepaid SIM but when I switch to the Koodo SIM I lose VoLTE and if I switch back I get it back. And that is even though Telus advertises that VoLTE is NOT available for Prepaid on either Telus or Koodo. So why do I have access to VoLTE on Telus Prepaid and NOT on Koodo? The answer that VoLTE is NOT available for Prepaid seems artificial. Anyone have an answer?

31811
K
1 year ago
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km-smayer97Leader
asked in Prepaid
Does it take up minutes to call voicemail on limited Prepaid account?

I have limited outgoing minutes. 

1683
K
1 year ago
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bahnah20Connector
asked in Prepaid
SIM Unlock PUK

Phone broke. Put SIM card into another phone. Unsuccessful at SIM Network unlock, need PUK after putting in wrong code. Help please.

3679
B
1 year ago
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czg416Advisor
asked in Prepaid
Call from Koodo retail store

I've been a prepaid customer since 2013. I've always managed my account through self-serve.A few days ago, I got a voicemail from a Telus/Koodo retail kiosk at a mall close to my home. I've never dealt with them before but they knew my name. They offered to "upgrade" my phone and plan. Since I'm not in the market for either, I didn't respond.Today, I got an email from Koodo that says:"We received a request from a retail location to access your Koodo Prepaid account. To receive support, please provide your authorization code to the representative in store. "As mentioned, I've never dealt with Koodo retail and never requested support from them. Is this how Koodo is trying to lure people from prepaid to postpaid?

2598
C
1 year ago
Jorryme N
Jorryme NBeginner
asked in Prepaid
APN settings for 3G network using Koodo Prepaid

Does anyone have the APN settings needed to access cellular data in USA and US Virgin Islands through Koodo Prepaid? I believe the partners are AT&T and T-Mobile. We know the 3G network is being shut down, but not quite yet.

2916
BobTheElectrician
1 year ago
BobTheElectrician
BobTheElectricianSuperuser level 4
posted in Prepaid
Prepaid log-in not working

Prepaid log-in that’s been working for 5+ years now not recognized in FIrefox. Claims email address is invalid.Seems to be a cookie problem since they “upgraded” prepaid self serve.Use a different browser till there’s a fix, or else you’ll be condemned to re-setting your password each time you log in. The “new” password works only once, then  it’s back to “invalid email address”.

2934
C
1 year ago
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IkaruseijinBeginner
asked in Prepaid
There used to be a map of Koodo top up voucher locations

Just last month when I was out wandering around I looked up on my mobile phone the location of stores selling Koodo top up vouchers. Because the one place I went to didn’t know what I was talking about. Which was odd since they're on the “list” of places selling them.Anyway I found a map showing the nearest locations. So it directed me to this little mobile phone repair shop that sold top-up vouchers. It was convenient because it saved me a lot of time and trouble as I wouldn’t have known they sold them and I would have had to take a bus instead of walk a short distance.Now I thought I would try again- see what is closest since I am out. Nothing. No map. Nowhere on the site and nowhere on the internet. It suddenly doesn’t exist.Then how was I directed to that repair shop? It certainly isn’t in the “list” of store chains that from my experience often do not sell Koodo Prepaid vouchers despite them being on Koodo’s “list.” (Some Pharmaprix and Brunet locations don’t sell them.)That repai

2703
Allan M
1 year ago
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RickOrganizer
asked in Prepaid
Card Card Charge higher than purchased top up?

Has anyone noticed the charge on your credit card is higher than your top up purchase.?I just topped up $70 plus the GST for total of $79.10. The online transaction shows charge of $79.10.  Checking my credit card, the transaction is $80.48.  I looked back at other previous transactions and found the same thing. I believe the Quebec tax would works out to $80.48, but I live in Ontario.  

823
R
1 year ago
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lalaineBeginner
asked in Prepaid
Cannot activate new sim card

why i can’t activate my sim card? Pls help  

3287
Toronto_koodo
1 year ago
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LKB86Connector
asked in Prepaid
Password re-set email is not sending

Trying to help my grandmother who has a Koodo pre-paid account. She is using the correct email (the one she signed up with) and the same password that has always worked before, and is unable to log-in. The error message says, “Email or password is incorrect. Please try again, or reset password.” We have tried to reset the password multiple times, selecting both the email or phone number option with no success. No code that allows the password to be reset is ever sent. She has never has a different email address or a different cell phone number. Any assistance would be appreciated. Tried everything I can think of so far.

4108
L
1 year ago
Benjamin Perry
Benjamin PerryBeginner
asked in Prepaid
I need my account cancelled, issue with disgruntled employee

Hello,In June I signed up for a prepaid account at a Koodo store in St Catharines ON The worker forgot to charge me the 20$ fee for the sim and texted my number, I didn’t respond as I had already left the province, and went from Alberta to Europe. I noticed today on my credit card that I have been getting charged 50$ every month since thenI did not sign up for anything longterm because I knew I was leaving the country in 2 weeks and haven’t been back since then. I tried to sign in with my email but it said it wasn't recognized but this isn't possible because it is the only email I have ever had. I think he was mad and changed my email in my account as well as my type of pre paid plan. I am struggling now to locate my number, and I have tried to find answers on Koodo but couldn't I have cancelled my credit card to avoid further charges. Now will I have to wait for my parents to send me my card and go a month without it. Is there anyway to find my account if my email isn't there, and I c

1513
BobTheElectrician
1 year ago
Jeff Chong
Jeff ChongBeginner
asked in Prepaid
Can't activate prepaid account on self-serve, getting error code 821

Attempting to activate a new prepaid account for a 360 day plan and transferring a number from an existing Rogers Prepaid / PayAsYouGo account, but I get this error and can’t proceedIs there anything I’m doing wrong?  I’m using IMEI number on the transfer screen as opposed to the account number, is that the problem?

2323
Sophia
1 year ago
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WidgetBeginner
asked in Prepaid
Pre-Paid 360 Day Plan - can't Switch in Self Serve

Hi there, I am a Koodo Pre-Paid customer and have been for years - I am trying to switch my plan to one on the 360 Day plans on my self serve account - however, whenever I click submit payment I get an error message stating something has gone wrong.  I tried multiple credit cards all with the same error.I scheduled a call back from support and we got disconnected and no one has called me back.  Can someone please help me with this.Thanks

1294
J
1 year ago
MikeyMic
MikeyMicBeginner
asked in Prepaid
They must be able to give my old number back

So I broke my phone had to wait a month to afford another one then dropped it a broke the screen. I couldn’t log into Amazon to order another screen so ordering from Ali express took a month I get phone fixed they canceled my account an I had 35 bucks in my account as well. I got a new number but everything is connected to my other number a want it back they haven’t given it out yet a what they just get to keep the cash. Can they give you your old number back?

621
Sophia
1 year ago
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Shar62Beginner
asked in Prepaid
Debit Card

How do I remove my debit card from my account?

621
Dinh
1 year ago
S
Shar62Beginner
asked in Prepaid
Log Out

How do you log out of the new Koodo site?  

1902
S
1 year ago
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David McgBeginner
asked in Prepaid
Prepaid ADD FUNDS

I am unable to add funds to my prepaid account it will not load.  This has been happening since I logged in on the new Self Serve  site all I get is circles as though it is loading  but it never actually loads.

103020
R
1 year ago
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Lou
asked in Prepaid
New Glitch Pre-Paid Sign-In

Somewhere along the line when signing into Pre-Paid, I started getting a notification saying “We’re just making sure it is you” and I have to enter a 6 digit code which is sent to me. This is fine and has been working until today.Today it is not accepting the codes Koodo is sending (says Invalid Security code). I tried the 1st code 2 times, then I had Koodo send another code and tried that one - no luck. It is possible with the first code I entered I could have made an error (don't think I did), but the next 2 times I triple checked to make sure they were correct.I have one try left - even though I have tried 3 times and it said I only have 3 attempts.Is anyone experiencing this?   

1162
L
1 year ago
MZ_JC20
MZ_JC20Connector
asked in Prepaid
Is pre paid self serve down ? I need to report sim chip as stolen

Urgently need to get into my account but I keep getting a page that says - “Oops!This page is down or unavailable for maintenance. Click below to return to My Account page”is this something that happens same time each time? If so when should I expect it to go back online?I have tried a few different browsers and got the same result…. Thanks in advance !!! 

921
Dinh
1 year ago
S
SkierBeginner
asked in Prepaid
US Roaming Prepaid Account

There is an issue with US roaming for prepaid accounts if both AT&T and T Mobile have dismantled their 3G networks.  Koodo should honour access via LTE.  Otherwise, I am being denied the use of prepaid roaming credits until Koodo grants LTE access 2025(?)

2366
C
1 year ago
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john.smith525252Organizer
asked in Prepaid
Device locked out by Koodo

Hello,Is it possible that my device got locked out by Koodo?I had an issue with a first prepaid SIM card with my phone. I bought a second prepaid SIM and it wont register to the network. I tried inserting that new SIM on a different phone and it worked. I’m sure they can block a SIM, but can they also block an IMEI?Does any one have an idea?Thanks!

1181
R
1 year ago
M
Martin WeissAdvisor
asked in Prepaid
Unauthorized Sim Swap on Koodo Prepaid

I need some help with a unauthorized Swim swap that keeps happening to my prepaid koodo account. This is the 2nd time it’s happened in 3 days. The first time it happened the koodo rep said “I” changed via my self serve. I kept trying to tell him this is impossible because A. I have a unique password for my koodo self serve login. b. Even if someone had this password in order for the hacker to change the sim he would need to 1. Send a text message to confirm the swim swap (Never got one and checked my usage history to confirm that). 2.  Or Send a email with a confirmation for the swim swap. I never received that email (Only the email after the swap that it happened). My email is also protected by google auth so there is no way anyone has access to my email (I also checked my secuirty logs to confirm this). Anyway I didn’t fight the koodo self serve rep who kept denying it wasn’t them. I changed all my passwords again just to be safe (even though it’s protected with 2fa and impossible to

246349
C
1 year ago
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densmregBeginner
asked in Prepaid
US Roaming issues with T-Mobile network

T-Mobile network on both Pixel 5a phones did work flawlessly from NY to PA except for voicemail.  However, from West SC to Florida I have nothing but US Roaming data.I can’t get to Prepaid Support by phone or SMS. Do I go to a T-Mobile store or ?

641
Allan M
1 year ago

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