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Prepaid

All discussions about Koodo Prepaid.

  • 322 Topics
  • 1,301 Replies

322 Topics

Marina Radman
Marina RadmanBeginner
asked in Prepaid

Prepaid SIM card activation

Hi, I have bought Koodo prepaid SIM card, but I am unable to finish payment, since I do not have credit card or debit Visa  issued in USA/Canada. All I have is debit Visa issued in Europe, which is not suitable for payments.I am a newcomer in Canada, and need phone number as soon as possible.Can I go to a Koodo store, ask for activation assistance and pay with cash?

2
Marina Radman
5 months ago
A
Addictions2023Beginner
asked in Prepaid

esim

I bought an esim for my Koodo account activated it and everything worked but now it seems I have to go spend another 10 dollars on a new qr  code because it went missing from my iPhone and can’t get any help from someone at Koodo can’t even purchase esims online so have to go to the store to get a new one any ideas on how to fix this without spending another 10 

3
Allan M
5 months ago
LizieD
LizieDBeginner
asked in Prepaid

Forgot My Self-Serve Email address.

How do i go about getting into my account again.

1
M
5 months ago
Shelby L CardinalFiddler
Shelby L CardinalFiddlerBeginner
posted in Prepaid

help

I changed my number on my prepaid account and I thought my plan would transfer with it. Cause it’s only letting me call out. I can’t receive texts or text out. 

1
Allan M
5 months ago
Q
QirekConnector
asked in Prepaid

No internet access although I have more than enough data

Hello! I got my SIM card here in Montreal and I have a 30-day prepaid plan which includes 3 GB. I’ve spent only half of that amount, and yet I’ve faced many issues to access internet since yesterday.  I can’t even use the browser and I made sure that everything’s set up right on my phone, just like when it was working. Also, the fact that the website’s a mess (I had to set up a new account to have access to the community because it wouldn’t allow me to do so with my Koodo one). Plus, I’m upset for the fact there’s no direct way to communicate with Koodo and there’s no mobile app, which makes checking info a tough task.

15
Dinh
5 months ago
A
anewBeginner
asked in Prepaid

porting out wireless home phone number

I can not port out my wireless home phone due too a flaw in the Koodo system. Koodo treats my home phone like a cell phone, They send a text to authorize the transfer but home phone does not have text service. Thus, the request fails. I called Koodo several times to manually authorize the transfer with no luck.Is it possible to use the home phone sim card in a spare cell so it can handle text message? I tried but the sim card need a pin code.  

5
Z
5 months ago
Chrissi Sporer
Chrissi SporerBeginner
asked in Prepaid

Top up - how often?

How often to I have to top up my account for the sim to stay active and not loosing my number?(I want to travel for a few months outside of Canada and I have a prepaid sim).

1
Timo Tuokkola
5 months ago
Drivensane
DrivensaneConnector
posted in Prepaid

pay ment

How many bytes do you get for twenty five dollars? 

2
Dinh
5 months ago
Lorna Gail
Lorna GailBeginner
asked in Prepaid

voice-mail

how do I access my voice-mail? 

2
D
5 months ago
F
flyersfanLeader
asked in Prepaid

Texting In the US

I am a Prepaid customer, currently in the US. (Nebraska). I have the US Roaming Text Booster. For some reason, I cannot send or receive texts. Does anybody have any suggestions? Do I need to purchase a Roaming Booster? Any advise is appreciated. 

2
BobTheElectrician
5 months ago
P
pixConnector
asked in Prepaid

SIM card number is not available to be activated

I just moved to Koodo and there is an ongoing promotion in their website that says I can get an extra 2gb when I activate my sim. However, when I follow the prompt and put my sim card number, it says “SIM card number is not available to be activated” I talked to a rep in their kiosk prior to moving to Koodo and they said it should be automatic (that I will get the free 2gb immediately, but it doesn’t say so in my profile; hence, I am worried that it’s not activated).  What should I do?

13
R
5 months ago
T
TimRConnector
asked in Prepaid

What's the secret to accessing _Koodo Assist_ for my PREPAID Koodo account?

It’s so very frustrating… I keep getting redirected to login even though I am already logged into both my Koodo Prepaid account and into the Community page. Of course the Community page requires a different password, because why not. When I try to login using exactly the same Uid/password that worked only moments ago, I get “userid and password do not match, try again”. Say what?I’m ready and willing to work with the tech team at Koodo / Koodo Prepaid to get this simplified. Surely I’m not the only person having this problem.Tech track: I’ve tried both Firefox and Chromium browsers. After I cool down I’ll try either/both with add-ons disabled. I have 3 trouble tickets open, I’m just trying to get any update info on 1 or more of them.I’ve been a long-time Koodo customer, I want this to work for everybody, including family members and friends who are not as geeky as I am.

8
Sophia
5 months ago
I
ihurtfliesRockstar
asked in Prepaid

no data

I just installed a Koodo prepaid sim. The apn is correct, the phone number works, but I don’t have data. I don’t have the option to back up and restore my iphoneSE as advised as I don’t have access to a computer or a strong reliable wifi connection at the moment. Is that step really necessary? I’ve used other prepaid sims and all have been plug-and-play once the apn was set. Is something else going on here?If the data won’t work, I’d like to change my plan to phone only. Is this possible?

12
Sophia
6 months ago
D
dan.belyeaBeginner
asked in Prepaid

Voicmeail

hi am looking to switch my voicemail from french to english. 

1
Allan M
6 months ago
Hing Szeto
Hing SzetoBeginner
asked in Prepaid

telus prepaid to koodo starter plan

can i keep my existing number from telus prepaid to koodo starter plan

2
M
6 months ago
V
VladieConnector
asked in Prepaid

Re activation not working

I've loaded 45$ on my account in which have a 45$ plan but the service won't re activate.  I can clearly hear I have 45$ on the account and that my plan is 45$ one but I get no service at all and account is still suspended. How do I re activate the plan? Some help would be appreciated thank you

1
Flo Koodo
6 months ago
Ricardo Boscan
Ricardo BoscanBeginner
asked in Prepaid

Prepaid to Postpaid

I have been with koodo prepaid for 10 years, currently trying to go from pre paid to post paid.  Is there any loyalty plan or special plans or discount for this type of situation?

3
R
6 months ago
Max Laverack
Max LaverackBeginner
asked in Prepaid

Can I keep my pre-pay sim active without topping up?

I recently purchased a prepaid Koodo sim card whilst visiting Canada with my wife (Canadian, living in the UK but travels back to Ontario frequently). I topped up and paid for a plan, which served my needs perfectly. I would like to keep the line and number active and potentially reactivate the plan on my next visit later this year, but I’d rather not continue to pay for the plan in the meantime. Is there any way of doing this or do I need to cancel and buy a new sim card next time I visit?

1
Allan M
6 months ago
S
SpagsConnector
asked in Prepaid

How do I get a printout of my call history?

I am a prepaid customer and need to get a printout of my call history. How do I do this? There is no option to download a printout of my call history going back as far as possible?

5
R
6 months ago
Pmll
PmllOrganizer
asked in Prepaid

add cellular plan

I am a self serve prepaid customer using my usual Koodo SIM card.  I’m not getting any cell service and my settings read “Add cellular plan.” What does this mean and what do I need to do to add a plan or correct this?

11
Pmll
6 months ago
Parham
ParhamBeginner
asked in Prepaid

Prepaid Top-up Voucher

Hi, I bought a few top-ups from Walmart, but the cashier only scanned the first one and gave me only one pin number for the first one. So, I can only use the first one. I tried to talk to them and fix the issue but they kept telling me it’s final sale and non-refundable and I should talk to Koodo customer service!Can someone please help me out?Thanks. P.S. I haven’t activated my pre-paid sim yet and just wanted to use on top-ups!

6
Dinh
6 months ago
P
Peyman NBeginner
asked in Prepaid

Can I activate a new prepaid line online with a eSim Voucher?

Hi, I have bought an eSim voucher, How can I activate a new prepaid line with eSIM without waiting to receive the new SIM card included in the new line activation by mail?  

2
BobTheElectrician
6 months ago
S
Shane ThomasBeginner
asked in Prepaid

volte for prepaid

can anyone give us an eta for volte for koodo prepaid connections?

5
Bernard Koodo
6 months ago
B
Bry4nn4Beginner
asked in Prepaid

how to recieve collect calls from a insitution

My boyfriend is in drumheller penitentiary and he's been trying to call me through a collect call but my phone doesn't even ring or let me know anyone is trying to call me collect  is this a setting I can change on my phone or possibly something to do with my plan? Thanks.

2
Bernard Koodo
6 months ago
B
Breann SiaBeginner
asked in Prepaid

about my prepaid sim card

Im going to go to the Philippines for a vacation for 2 months. If I top up my account there, would the server allow me to do that? Also, how long since my last top up will the card be deactivated?

3
Sophia
6 months ago

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