Skip to main content
Koodo Community
Community

Prepaid

All discussions about Koodo Prepaid.

  • 357 Topics
  • 1,469 Replies
357 Topics
J
JohnKGOrganizer
asked in Prepaid
Account deactivated after unsubscribing to Koodo's emails/newsletter

Hi,I recently unsubscribed from Koodo’s automatic emails and newsletter by clicking the unsubscribe link and was surprised to find that my account has been deactivated as a result. My phone is displaying the message Invalid SIM/Insert SIM and I can no longer login to my self-serve account also. I find this situation quite ridiculous! I don’t understand why Koodo would link my account status to their newsletter subscription. And why would they let us deactivate our account with an email link. Such thing should only be feasible by login into our account. It took me a couple of days to noticed that I wasn’t receiving any messages, and it was only after reading the email inquiring about why I stopped using their service that I made the connection. On top of that, I had just added a full month of service to my account.Could you please provide some suggestions on how I can reactivate my account? i appreciate your assistance in resolving this matter.Thanks.

23410
J
K
kraekaOrganizer
asked in Prepaid
eSIM Quick Transfer on Prepaid

Telus just announced support for eSIM Quick Transfer, which had already gone live quietly: https://www.iphoneincanada.ca/2023/07/06/telus-iphone-esim-quick-transfer-canada/ Any news on when this will be supported on Koodo for prepaid? Currently, it only works on postpaid SIMs. None of my local stores are carrying eSIM vouchers anymore.

971
D
N
nim4165
asked in Prepaid
Can a new monthly customer use my prepaid LYROW6 referral code?

A friend asked me for my referral code to join as a koodo monthly user. I am a prepaid customer.Can my (monthly customer to be) friend use my prepaid LYROW6 referral code? Thanks 

1082
N
S
simoodoBeginner
asked in Prepaid
The Light Phone & VoLTE for Prepaid

Hello,I just switched over to Koodo from Public Mobile as I saw some posts on forums stating that Koodo was more compatible than PM as I have been experiencing issues with making and receiving calls using my Light Phone on PM.I am aware that it is not officially compatible with any networks in Canada yet but I have been using my LP perfectly fine for the last 2 years until PM upgraded to 5g. My phone has been having issues hearing people on the other side of the line since. The LP customer service team told me to make sure my carrier has VoLTE enabled. Since Koodo now has it enabled since Feb 22, 2023 on all prepaid plans, I made the switch and I am now on the $25 prepaid plan. I was told, by a Koodo rep that the $25 plan still includes VoLTE despite the plan showing 3g.Unfortunately, the problem still persists and I cannot hear people when I make calls to them. Any advice on how to resolve? I wouldn’t like to change phones preferably. Thank you!

5905
srlawren
M
Magnus LuBeginner
asked in Prepaid
June 19th Prepaid promo

I signed up for a prepaid account yesterday planning to get the extra data promo (last day was yesterday). It didn’t get applied. How do I get this?

741
D
Steven Leek
Steven LeekBeginner
asked in Prepaid
can i top up last September's SIM?

Hello,I bought a prepaid Sim at London drugs in North Vancouver last September while visiting from London. I still have the Sim and wonder if I’ll be able to top it up when we return next week? I’ve tried to log into self-serve to check it out, but apparently that get shut down if you don’t top up within 90 days.Many thanks. Many thanks.Steve

551
M
A
AlexThAmbassador
asked in Prepaid
VoLTE Prepaid and USA Voice Roaming Update - Anyone?

Hi, after experiencing major frustration with many different answers from call back agents and some well meaning but conflicting information here on the Community pages, I have another question about USA voice roaming with PrePaid boosters.Is anyone currently in the USA able to use their voice booster now? I just noticed that my Koodo sim card is now IMS-Registered with Mobile Voice Network Type - LTE and Mobile Data Network Type - LTE. So, I interpret that as I am now VoLTE activated (and yes, I have VoLTE toggled on).So, theoretically, now that my phone is VoLTE enabled, I should be able to voice roam in USA? I ask, because my Canadian boosters are starting to run low so prefer to buy annual plan. But, if I’m going to have trouble again with US voice roaming, then I will move to another carrier. I’ve been with Koodo 8 years, and despite frustration early this year, have been a very happy customer. So,  can anyone who is PrePaid and using USA voice roaming booster able to give us an u

5419
J
S
SueShonnieBeginner
asked in Prepaid
Can't Refer a Friend

I am a prepaid customer and want to refer a friend. When I click on the Referral Code in my account it indicates it is copied but then what? It doesn’t take me to any links to refer a friend. Can someone help me with this.

2053
S
Scott Sears
Scott SearsOrganizer
asked in Prepaid
asking a qustion

who have best prepad service lucky or koodo plase comment 

2105
R
K
kraekaOrganizer
asked in Prepaid
Convert prepaid SIM to eSIM using Quick Transfer?

Hi!According to this article: https://www.koodomobile.com/en/help/esim-and-esim-vouchersKoodo now supports eSIM Quick Transfer, including the ability to convert a SIM to an eSIM on the device without a voucher:Existing customers:To convert a physical SIM card to an eSIM on the same iPhone using eSIM Quick Transfer, go to: Settings > Cellular > Tap Convert to eSIM > Tap Convert Cellular PlanWait for your eSIM to activate. Your previous SIM card is deactivated when the cellular plan on your iPhone activates. Remove the physical SIM from your iPhone. Then restart your iPhone.Note: Apple eSIM Quick Transfer requires iOS 16.4 or newer  I don’t see the option “Convert to eSIM” in Settings > Cellular, and I am running iOS 16.4.1 on an iPhone 12 Pro. My line is prepaid, but this same article says “Any in-market Koodo rate plan (prepaid or postpaid) is available on eSIM”.Any reason why the “Convert to eSIM” option would not display?

421412
K
Nathan Isaak
Nathan IsaakBeginner
asked in Prepaid
Error making calls after changing base plan

My phone was working for text and calls until I changed my base plan to a yearly plan with unlimited Canada-wide calling. Now when I try to call out it says Error 7B1: Phone is not activated on the network. SMS still works.I have restarted my phone several times.I have removed and replaced the SIM card.Any ideas to get it working again?

1412
Nathan Isaak
Ronaldo e Silva Vieira
Ronaldo e Silva VieiraRockstar
asked in Prepaid
No service after activation of prepaid card

Hi!I bought a Koodo prepaid SIM card, and completed all the steps of the activation process, including the payment. Three hours have passed, and I still get no service on my cellphone. I also get a notification saying “SIM not provisioned”. In my self-serve page, it says that the SIM card is active.I tried rebooting the phone, removing the SIM card, putting it on another slot, trying it on another device, but no luck.In the FAQ of the Activating your prepaid phone page, question 4 states that I should have received an “Welcome” email confirmating the activation, but I have not.What can I do?PS: I paid with a debit card, and my online banking page says that the transaction was pre-approved, but is still pending. Can this be the reason? Thanks,Ronaldo

6985
Ronaldo e Silva Vieira
J
JefftimmBeginner
asked in Prepaid
double charge for prepaid

So my prepaid plan auto-renewed. On the same day, I changed my plan and was again charged, essentially being charged twice. Am I just out of luck for picking a bad day to renew, or should I be reimbursed for my original plan that I'm no longer on?

2453
BobTheElectrician
D
dazzzOrganizer
asked in Prepaid
Reactivation

Hi Koodo community,I been trying to reactivate my account for 30 mins, re-entering my debit card credentials correctly, only to be greeted with a “Oops! Something went wrong, please try again later”. Is there an issue with my account or is it server issue?Any help would be useful too,Thanks,

90216
R
R
RhinoRockstar
asked in Prepaid
Does Koodo Prepaid have tech support? If so, how do I reach them?

My brother is trying to sign in to his Koodo Prepaid account to look at his usage history but he can’t login. The login process claims that he’s supplying an invalid phone number, even though it is correct. (It is the only mobile phone number he’s ever had.) When he tries the forgot password link, it claims not to recognize his email address, even though it is the only one he’s ever had. I’ve looked over his shoulder as he tried to sign in and everything is exactly correct so I’m baffled. The phone works fine so we know the account is still active. I helped him buy a data booster earlier this month.There is absolutely no indication anywhere of any number we could call for tech support so I truly don’t know if Koodo even offers tech support.How do we get the  login screen to accept his login information?

3447
R
K
kraekaOrganizer
asked in Prepaid
Getting the VoLTE profile on prepaid

Hi!I have a prepaid Koodo line and I am currently travelling the US. I’m not able to place calls, and I think this is because I can’t enable VoLTE. According to the VoLTE on prepaid article, it says that existing customers will have VoLTE enabled during “certain transactions”.What kind of transaction do I need to do in order to force getting the VoLTE profile so that I can enable it in iOS settings? Would a SIM swap work? Can Customer Service force the profile on my line?Thanks!

3337
M
Dave Sace
Dave SaceBeginner
asked in Prepaid
Remaining Prepaid Credit

I would be stopping my koodo prepaid service but I have remaining balance on the account  would I be able to get a refund on this amount or be able to transfer the remaining balance to my friend number that is also with koodo?

782
G
R
RussKoodooGuardian
asked in Prepaid
Volte For Prepaid Customers

can anyone give us an update as to when we might see volte for koodo prepaid connections? There is another thread on this topic dating back 6 months that is now locked for comments whereby a Koodoo rep estimated by the end of 2022.  The end of 2022 has come and gone, time for a progress report.VOLTE might resolve some of the issues prepaid customers are experiencing in the U.S. (but necessarily all)

183645
G
B
Brad JohnsonBeginner
asked in Prepaid
Switching from telus prepaid to koodo prepaid, do I need a new sim

Switching from telus prepaid to koodo prepaid, do I need a new sim

681
Dinh
Russell Brown
Russell BrownBeginner
posted in Prepaid
Wow! Koodo prepaid is broken, Koodo customer service is broken, and Koodo community is broken!!!

I was trying to get my 2022 Koodo prepaid payment history (for tax purposes). I discovered (1) that the payment history only goes back 365 days from today, which is disappointing, but also (2) that the “Custom” date range in the payment history section is hopelessly broken. When you select it, you can select a custom date range within the past year, but when you apply it, you still get the payment history for the last 3 months (or 6 months, sometimes). The fact that the box says “3 months” after you click on “custom,” though now it has a purple border on it.I went looking for a customer service email, so that I could report this bug. Guess what? There’s no such thing. Apparently if you’re not willing to play footsie with the assistant or wait on the phone, they don’t want to hear from you. OK, I guess I’ll post to the community.I went to the community page from within my prepaid self serve account and went to make a new post. It wanted me to log in (though I was logged in to my self se

2124
D
S
susanAdvocate
posted in Prepaid
Prepaid data booster used up but not by me

I recently returned from 3 months in Mexico. During that time I kept paying for my monthly prepaid Koodo plan. I had bought a data booster before leaving and had only used a small portion of it. I had my Koodo SIM with me while in Mexico (and I used it in the U.S. for 2 days en route to Mexico) but for the 3 months I was in Mexico I used a Mexican SIM card. When I got home, I put my Koodo SIM back in and found that the data was all used up. My usage history showed that I had used data while I was in Mexico, which was obviously not the case. I got “customer service” to call me. The rep put me on hold while he talked to “tech support” and then told me that according to their records, while I was in Mexico, my SIM was used in a phone in Canada and he provided me with the IMEI number. It was not a number I have any record of and in any case, I had the SIM with me in Mexico so it is obviously bullshit.  The rep said “our records are very precise” and refused to restore my data. YesterdayI c

18010
S
C
CyndiieeBeginner
asked in Prepaid
5gb promotions

I have a 5gb monthly promotions (valid for 12months) applied to my Koodo account, I would like to know if I change my plan, will I still have the promotions applied to my account?

1314
D
A
anantgillXYZBeginner
asked in Prepaid
Will i get charged for getting incoming text in India?

Hi i just got the 15 dollar starter pack. I will be in Punjab, India from Mid March to December 2023 and will need to use my phone to receive verification codes (like from facebook linkedin etc) i will not be making any outgoing calls or attending any calls i will only be using this phone to receive those verification codes.Can someone please tell me every time lets say facebook sends me a code i will be charged for it? if yes please tell me how muchWill my koodo  even work in Punjab, India? Do i  need to do anything from my end (I have an Iphone XS)

2843
A
S
SiobhanCoadyBeginner
asked in Prepaid
Can I transfer my phone number from a Koodo monthly plan to a Koodo prepaid plan?

I am currently a Koodo customer with a monthly plan and I’m wondering if it’s possible to keep my phone number but switch to a Koodo prepaid plan. I’ve seen the help articles about bring phone numbers from other carriers, but I’m unclear on whether I can bring a phone number from one type of Koodo plan (monthly) to another (prepaid). Thanks!

8602
D
jessthedinosaur
jessthedinosaurBeginner
asked in Prepaid
I port my number from my Koodo Prepaid to Telus - just want to confirm I won't be charged anymore?

Looks like I can’t login to my account anymore so I’m assuming the account is closed. I just wanted to confirm that I won’t be charged anymore for Koodo Prepaid. Thanks in advance. 

1151
Allan M

Leaderboard

Terms & Conditions
Koodo Community