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Prepaid

All discussions about Koodo Prepaid.

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RMHood New User

Base Plan Expired on Automatic top-ups

Solved

My phone service is no longer working. I have automatic top-up and my account says the plan has expired. How can I resolve this?

Christy Grondin

SIM # invalid

Trying to activate new phone and stating 19 digit SIM card number invalid???

Phoenixmcc

Wrong top up card

Gs station attendant made mistake and wouldn't change it. I asked for chatr and was given 40.00 koodo instead

YE EUN CHOO

Can I exchange my unused booster for another booster?

Solved

I am a prepaid customer. Here is the first question. Last year, I bought a USA data booster but didn't use it at all. I don't need it anymore. I need a Canada-wide talk booster. Can I exchange the USA data booster for a Canada-wide talk booster? If impossible, can I get a refund of the USA data boo...

hawye50

credit card wont go in

credit card will not go in because will not accept a expiry date of 2025 on prepaid self serve

Holly Henry

automatic top-up

Solved

Can you register just a regular debit card for automatic top-up? ZI don't have a visa card or visa/debit card just a regular debit card.

Erin Cleary

Receive text while roaming outside of the US and Canada

Solved

I have a prepaid text only plan with koodo. I am travelling internationally and I am not receiving texts. Is there an add on I need to purchase in order to recieve texts! I'm not interested in sending texts or making calls. Thanks!

AJ New User

Prepaid new activations in Toronto giving 437 area code numbers only?

Hi: Recently I have activated two prepaid accounts. When I select Toronto Ontario as the city/province, the only numbers that are displayed are 437 area code numbers. Where as if you go in store and activate a postpaid plan, you have the option to get a 416 number. Anyone know why the prepaid acti...

BobTheElectrician Helpful User

Bogus? email received regarding profile deletion

Haven't contacted Koodo for a long time, yet here is a not very reassuring greeting out of the blue I wasn't expecting.

twil2018

How Do I Delete a Prepaid Account?

Solved

Does anyone know how to delete a prepaid account? I read that if you don't top up for 90 days the account automatically deactivates, you lose your number, and that's that...but is this true? Is it actually 100% cancelled after 90 days or is it just inactive (you can start it back up again after the...

Melissa

Switched to post-paid account on Oct. 23, prepaid top ups still charging my credit card

Solved

I'm on hold with Koodo right now, but wondered if anyone else had this issue? I switched to a post-paid account on October 23 and I just noticed on Oct. 25 my $15 base plan from the pre-paid account was charged to my credit card, and I see a Nov. 23 pending transaction on my credit card for $15 ba...

BobTheElectrician Helpful User

Removing Double Boosters from the purchase list deletes existing items from your account

Tried to add one of the Double Data boosters but the purchase list had already pre-selected ones I didn't want. Removed them from the list. The system then proceeded to delete the existing double boosters from my account. What a mess. Probably the last straw for me. Before the purchase: After:...

Chrisowhy New User

PREPAID - US roaming feedback - success!

Hello all, I was recently down in the US (Los Angeles) and wanted to share my feedback and experience. Prior to traveling I snagged the (on special at the time) "double" US boosters - data, voice calls and text - so three boosters in total. This gave me 1GB US data, 500 texts and 50 mins of US ca...

Shellshocked

Change base plan midway through month

Solved

I selected the wrong base plan and have only realized now that I have used my data allowance. Is it possible to change this mid month without have to pay the total amount again. I hope I only have to pay the balance.

Koodo_Can_Do_Better

When will the prepaid self serve website NOT BE THE ACTUAL WORST SITE ON THE ENTIRE INTERNET?

Solved

I am blown away by how awful Koodo's internet services are: 1) The site often does not load at all (on all devices and computers) 2) The site often takes minutes waiting for the login to process 3) The site often takes many minutes to apply a booster 4) The site will make HUGE errors like stating...

Trevor Swizzle New User

Why does my phone keep saying I'm with Telus?

Solved

Everything works fine, it's just that, randomly, at times, or sometimes for a long time, when on my lock screen instead of it saying "Koodo" in the top left corner, it will say "Telus" I have an LG G5 with a pre-paid plan. This phone was originally bought from a ROGERS store and has since then been...

Japhiosa

Changer d'un forfait mensuel à un forfait prépayé

Solved

J'aimerais savoir comment procéder pour passer d'un forfait mensuel à un forfait prépayé en gardant mon numéro de téléphone. Je me suis rendue en boutique et on m'a indiqué qu'il fallait procéder par Internet ou en appelant au 611. Je n'ai pas réussi à obtenir de réponse avec le 611. Quelqu'un peut...

Hilary1983

Replacing my sim card in a different phone

Solved

My phone broke and i bought a new one from a friend. My new phone dose not take the same size sim card. My old phone took a koodo micro sim card (that i had recently paid for my base plan)and my new one takes a nano. How do i activate my new phone and sim and still have my number with koodo and my m...

Nicki81

Prepaid plan

Solved

Bought a prepaid phone for my daughter , if I use my account to set it up will that stop my current plan ? Or do I need to set it up separate?

shawny5781 New User

Koodo

Solved

I will enjoy having 5 gig of data everything unlimted for 65 koodo is the best company ecer never no problem with them at all

Packit

Regular non activted SIM card for prepaid

Solved

I have an unactivated Koodo regular SIM card. Can I use it for prepaid plans ? Can I also transfer my existing phone number to a prepaid plan ? Thanks Packit

KVIII

Bought a double data booster but its missing? Who can I talk to for help?

Solved

I have a 15 dollar prepaid koodo account, and during the double booster deal a few weeks ago, I bought the 2gb booster, along with the 1200 minute booster. The minute booster is fine, and properly registered on my account, but the data is not. I already had a 100mb booster, but once I used it up I w...

PaulJ

Pre-paid - can't log in this week - why?

Solved

I have been a regular pre-paid user since April 2018 but now can't log in online to pay my monthly fee. Why not? After trying to log in it says, in red letters: "Your login failed. Please try again." This has been happening all week since I first tried on Monday. My account was not "empty" and I...

FNU

Cancelled number reactivation

Solved

I am on prepaid and was out of the country and didn't top or anything for five months or so. Now I can only use my phone for emergency calls. The current balance is -25.57$ and I think that means they owe me money, but I am not sure. I want to be able to use this phone and number again, but trying...

Chantelle Hawkridge

Prepaid

Solved

Why did I only get $1.50 credited to my account and didn't get 100 free talk mins when registering my credit card

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