Koodo Community

Prepaid

All discussions about Koodo Prepaid.

2,382 Topics
10,324 Replies

Carey Anderson New User

Can i move data from one of my phones to another

I have two phones on Koodo plan. One phone, my first phone, quit working 3 months ago and I have 10 gig of data lon it, this phone I am on is my other phone which is a about to run out of data. Can i use the data from one phone and move it to this phone.

Carey Anderson New User

Can i move data from one of my phones to another

I have two phones on Koodo plan. One phone, my first phone, quit working 3 months ago and I have 10 gig of data lon it, this phone I am on is my other phone which is a about to run out of data. Can i use the data from one phone and move it to this phone.

Dominic Naimool

customer service never called me back

.... The supervisor said he was going to see if my phone number was still available to reinstate the line and never called back! I need help now, can you help me? i spent over 3.5 hours with customer service and they have been unhelpful can you reactivate my number? the mobility services sight is al...

sadiel orama

No Data in Blackberry Q10. APN shows sp.telus.com. I can't change it

I have just activated my account. The messages and calls work but I have NO internet. In the APN settings it show sp.telus.com and I CAN'T change it. I read it's supposed to be sp.koodo.com.

Galen Shauer

My credit rating has been ruined by Koodo, and no one will help!

My credit rating has been ruined by Koodo, and no one will help! I’ve been a faithful Koodo customer for years now. I’ve brought most of my family to Koodo because I was so pleased with the service. That is up until recently. Approximately 4 years ago I switched from a monthly customer to a prepai...

Mike Phelps

Bought a Alcatel Flip phone. SIM Card has never worked correctly since I bought the phone last week.

Bought a Alcatel Flip phone. SIM Card has never worked correctly since I bought the phone last week. Where can I return this SIM card for an exchange?

Justin

Trying to activate Prepaid SIM but fails at CC

I was trying to activate the koodo prepaid sim I bought today but it keeps saying that my credit card rejected the transaction so I tried again with my other credit card and it rejects that too. I then login to my credit card accounts to see that I was charged on both cards. I still have not activat...

sammerju88

Purchased double data 2GB for $30 add-on doesn't show up in account

I purchased the following 2 add-ons yesterday: - Double Canada-wide Talk Booster 1200 min - $30 - Double Data Booster 2GB - $30.00 I see both transactions went through and the money was deducted from the account. I see the Talk booster add-on has been added to the account but not the data boo...

Rhea

Do Kodoo prepaid phones (as sold on Walmart.ca etc) come with a prepaid sim card?

I live in a smaller town (Hope) and I don't have a Kodoo store nearby or a Walmart etc. But online, Walmart.ca and Bestbuy.ca sell prepaid kodoo phones. Do these come with a sim, or will I still have to go to a larger town to buy one from a Kodoo store or Walmart? These phones are listed specifical...

Elena Rincon

Complaint about Koodo Chinook's attention

I'm visiting Calgary. I decided to spend my holidays in this beautiful city for the kind treatment with people of all cultures. I needed a prepaid service to be connected with my family. I decided to do it in Koodo at The Core. The people in that office were very kind, and although I do not speak En...

Janice Bergen

My new cell phone bill came in and was due on the same day it came in. Some how I don't think that is correction

Solved

My cell phone cycle is the 17th of the month. I just received my bill today (it's the 20th) and it says it's due the same day as the beginning of the cycle. I thought we were given a month to pay the bill?? I'm a little confused.

Shelley Grady

Booster add on for travel to Panama/Colombia

Hi - I'm travelling to Panama and Colombia in September and am wondering what my phone coverage will be like there...I'm currently on a Kodoo prepaid plan. Is there booster add ons that would give me data while abroad, or will Kodoo not work at all while there? Thanks, Shelley

Sharon Ozon

I added a talk booster and it seems to be missing from my account. Has this happened to anyone else?

Brittany

Hi ! If i'm traveling to London, and I only use my phone on wifi will I be charged roaming charges just for having it on?

Hi ! If i'm traveling to London england from canada, and I only use my phone on wifi will I still be charged roaming charges just for having it on?

donna Magusiak

I want hours for Aug. $20.00

Today I ask $20.00 for Aug. I use my regular starting September. I have only $30.00 and you have cut me off like it is. Aug is the only month for $20.00. Today!

Ian Coomber

Can you stop your base plan from renewing?

I'm currently backpacking across Canada, and so have been using a koodo prepaid sum while I have been over here. As I will be returning to the UK in less than 30 days I am wondering if there is anyway to stop my base plan from renewing so as to not waste the remaining credit I still have. (I plan to...

Sylvie

Unlock my prepaid phone

Can't unlock my prepaid LG GB255g through my online account!

Frank Calooy

Every card I use won't let me top up my prepaid plan. What's happening?

Solved

ric l

How much is a sim card

Solved

Hi I had an account ,but it was not topped off the past couple of months.I think they de-activated my account and cancelled my phone number also.I was told I need a new sim card.I just bought a prepaid card for 15 $ not realizing they cancelled account. How much is a sim card and what are my next st...

Owin Thaninrath

I'd like to know how to buy online if I don't have credit card?

I was decline credit check after I ordered SIM card online. I use Visa debit as the payment but I don't have any Canadian credit card. So how can I buy it online? becuase I don't want to pay activation fee

Nick McIlveen

Reactivate Prepaid Sim

I was out of the country for over 90 days and my prepaid sim expired. Can I get it reactivated? Can I keep the same phone number?

Anush Noziri

Great customer survey experience

I was looking into switching from prepaid to monthly plan when I got a call from Martin from Koodo Customer Service. He offered me a great deal for a switch from prepaid to monthly plan and explained to me how I was paying more money with my prepaid account and how I could be saving money with my ne...

nkeonye izuka

Change data plan

I want to downgrade my data plan from $55 to $45

Brian Gaulke

How do I turn on data on my Alcatel onetouch A392A so I can send text messages with pictures?

Solved

Nowlan Maynes

Can't reset password for my prepaid account.

I have forgotten my password for my Koodo account but still have the password for my email account. When I send an email from the prepaid recovery webpage, the email does not get get sent out for recovery. I have tried many times and when I do receive them, I can't access the recovery page because t...

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Dinh
74 likes
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Dennis
48 likes
Sophia
24 likes
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Robert T
21 likes
BobTheElectrician
19 likes

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