Koodo Community

Prepaid

All discussions about Koodo Prepaid.

2,402 Topics
10,438 Replies

HamzaH Hash

Koodo charging me extra after i already payed my bill

Hey, so i have a pre-authorized credit card for my account yet I just checked my last bill, it shows that I have paid it on my bank statement but on self serve it says i havent and im being charged extra. I wont call cuz i am not willing to pay 10 dollars for something koodo fucked up on. I am curre...

Sylvie

Unlock my prepaid phone

Can't unlock my prepaid LG GB255g through my online account!

Frank Calooy

Every card I use won't let me top up my prepaid plan. What's happening?

Solved

ric l

How much is a sim card

Solved

Hi I had an account ,but it was not topped off the past couple of months.I think they de-activated my account and cancelled my phone number also.I was told I need a new sim card.I just bought a prepaid card for 15 $ not realizing they cancelled account. How much is a sim card and what are my next st...

Owin Thaninrath

I'd like to know how to buy online if I don't have credit card?

I was decline credit check after I ordered SIM card online. I use Visa debit as the payment but I don't have any Canadian credit card. So how can I buy it online? becuase I don't want to pay activation fee

Ross McKinney

iphone 5 with Koodo prepaid

Can’t make calls & received calls go to voice mail. Any help appreciated. Visiting from os & getting frustrated.

Nick McIlveen

Reactivate Prepaid Sim

I was out of the country for over 90 days and my prepaid sim expired. Can I get it reactivated? Can I keep the same phone number?

Anush Noziri

Great customer survey experience

I was looking into switching from prepaid to monthly plan when I got a call from Martin from Koodo Customer Service. He offered me a great deal for a switch from prepaid to monthly plan and explained to me how I was paying more money with my prepaid account and how I could be saving money with my ne...

nkeonye izuka

Change data plan

I want to downgrade my data plan from $55 to $45

Brian Gaulke

How do I turn on data on my Alcatel onetouch A392A so I can send text messages with pictures?

Solved

Nowlan Maynes

Can't reset password for my prepaid account.

I have forgotten my password for my Koodo account but still have the password for my email account. When I send an email from the prepaid recovery webpage, the email does not get get sent out for recovery. I have tried many times and when I do receive them, I can't access the recovery page because t...

Furn

Data Usage Records

Solved

I have been getting data usage like at 12am on the recent dates as below. But I am sure I am not out and have turned off my data (I have this habit to do that as soon as I am connected to any wifi). I have no idea why there is a 607MB usage, but I have never used any WhatsApp or internet...

Maxime Desjardins

I have an undeletable Voicemail Message, there is no sound on it and does not want to stop!

I have had it for 6 months and could not access it because i did not want to buy calling minutes, so i finally got myself 200 minute to try to remove the annoying New Voicemail Message that will never go away, i get no options to delete it without listening to it until the end!!! and i'm well into 7...

Nina Rainmadian

Why cant i get voicemail messages? What is my mailbox ##

BobTheElectrician Helpful User

Prepaid US Roaming Boosters on sale

Limited time offer. Double quantities for the same price. Only available on self-serve and apparently not limited to one-to-a-customer as they usually are. https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans

Lan Pham

cannot change the password using the self serve sesrvice

I forgot my password and wanted to reset it by using the self serve service. I followed the instruction which told me to typed my email address in and answered the security question and then waited for their email. The email was sent a day later when my request had been expired. i kept request for m...

Jana T S Eagle

How to get an old phone number &account

Old phone number

Tentse

how long does it take for the website to be back again?

I have been trying to activate my prepaid sim card and the website been down since last night. how long does this update take?

Dan Lau

No Verification Email. Checked Spam Folder Too. What now?

I bought a Prepaid SIM card today. I went online to register and everything is activated, except I did not receive my activation email. I checked my Spam folder and nothing. What now?

mona

Any way to return a purchased add on booster and get money back? help!!!

Any way to return a purchased add on booster? I have 600 unused minutes and want to upgrade to a prepaid base plan with unlimited calling, but I want the $30 i spent on the minutes back.... help!!! Currently using the $15 base plan.

Lily Ellis

Current Prepaid Promotions

Solved

Are the prepaid promotions for new customers only? I tried to switch to the $45 with 2 gb, but that offer did not come up once I signed in. I don’t see that it says new clients only. Also if I do switch will i keep all my current boosters? I have talk minutes, data, and all the US data, talk and tex...

You-Do-Not-Know-Who

Very descriptive error

Solved

Chris T

My phone wont send or recieve calls

Solved

So I just got a new Alcatel flip up phone that came with a koodo sim card for prepaid. So I activated the card, installed it, and everything seems to be in order but I can't send or recieve calls. When I try to call the phone i get a a dial tone and when i try to make a call wtih the phone i get a m...

j-beda

register new prepaid SIM and new account - can't log in?

After figuring out how to read the stupid numbers properly from my credit card, I have finally managed to use a newly purchased Koodo SIM to create a new account and start the transfer of the phone number from the previous provider. I have helped people do this in the past and do not recall any part...

vicki russell

My phone won’t let calls through

Koodo’s not Helpingp

Page 4/97

Dinh
87 likes
D

Dennis
56 likes
Mats
43 likes
R

Robert T
37 likes
G

Goran
20 likes

Ismail.koodo has earned the badge: Koodo Tab Expert
Ismail.koodo has earned the badge: Self Serve Expert
Ismail.koodo has earned the badge: iPhone Expert
Ismail.koodo has earned the badge: Android Expert
Ismail.koodo has earned the badge: Prepaid Expert

Show all badges

Cookie policy

We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

×

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies