I was trying to get my 2022 Koodo prepaid payment history (for tax purposes). I discovered (1) that the payment history only goes back 365 days from today, which is disappointing, but also (2) that the “Custom” date range in the payment history section is hopelessly broken. When you select it, you can select a custom date range within the past year, but when you apply it, you still get the payment history for the last 3 months (or 6 months, sometimes). The fact that the box says “3 months” after you click on “custom,” though now it has a purple border on it.
I went looking for a customer service email, so that I could report this bug. Guess what? There’s no such thing. Apparently if you’re not willing to play footsie with the assistant or wait on the phone, they don’t want to hear from you. OK, I guess I’ll post to the community.
I went to the community page from within my prepaid self serve account and went to make a new post. It wanted me to log in (though I was logged in to my self serve account already). I tried entering my email and password again, but it didn’t like that. I tried “log in with your self serve account”, and the first time I did that, the window went blank and froze indefinitely. The second time, it asked me to specify if I wanted regular or prepaid, and when I selected prepaid and gave it my login, it took me to my self serve account, which I was already logged in to, and clicking on “go to community” still wanted me to log in before I could post. I gave up and logged in using FB, which seems to have worked.
In summary, everything about Koodo’s online presence seems to be a buggy piece of dung, putting me in a very foul and unimpressed mood, and I still don’t have all of the information I was looking for.
