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Question

SIM Unlock PUK

  • January 31, 2023
  • 9 replies
  • 497 views
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Phone broke. Put SIM card into another phone. Unsuccessful at SIM Network unlock, need PUK after putting in wrong code. Help please.

This topic has been closed for replies.

9 replies

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  • Dennis
  • Mobile Master
  • January 31, 2023

Let me flag a rep to see if they can provide you with the PUK code 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • bahnah20
  • Author
  • Connector
  • January 31, 2023

Let me flag a rep to see if they can provide you with the PUK code 

Any chance of an ETA for when they’ll contact me and through what means? e-mail? PM on this forum? thanks.

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  • Dennis
  • Mobile Master
  • January 31, 2023

Let me flag a rep to see if they can provide you with the PUK code 

Any chance of an ETA for when they’ll contact me and through what means? e-mail? PM on this forum? thanks.

They will reply on this forum and either tell you they will private message you or advise that you reach out through a more ideal channel.

 

Unfortunately there are no exact ETAs.  If they havent replied in about 36 hours, please message here again and I will try to re-flag them

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • bahnah20
  • Author
  • Connector
  • February 1, 2023

Let me flag a rep to see if they can provide you with the PUK code 

Any chance of an ETA for when they’ll contact me and through what means? e-mail? PM on this forum? thanks.

They will reply on this forum and either tell you they will private message you or advise that you reach out through a more ideal channel.

 

Unfortunately there are no exact ETAs.  If they havent replied in about 36 hours, please message here again and I will try to re-flag them

36 hours? I’m more likely to go elsewhere if it takes that long but ok. Thanks for letting me know.

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • February 1, 2023

Hi @bahnah20 

We have been unable to find an account based on your community profile, please log in via self serve from the community login page.

Boa_Guy Koodo
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  • bahnah20
  • Author
  • Connector
  • February 1, 2023

Hi @bahnah20 

We have been unable to find an account based on your community profile, please log in via self serve from the community login page.

Okay, I have done that.

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  • bahnah20
  • Author
  • Connector
  • February 1, 2023

Hi @bahnah20 

We have been unable to find an account based on your community profile, please log in via self serve from the community login page.

The site wasn’t initially letting me set up this profile via my self serve, but it just let me login using the same e-mail and password as self serve. Hope this allows the access you need.

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • February 1, 2023

Hi there, we didn’t manage to identify the account, is it a postpaid account or a prepaid one? 

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  • bahnah20
  • Author
  • Connector
  • February 1, 2023

Hi there, we didn’t manage to identify the account, is it a postpaid account or a prepaid one? 

Prepaid

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