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Question

SIM Unlock PUK

  • Jan 31, 2023 9:26 PM UTC
  • 9 replies
  • 575 views

Phone broke. Put SIM card into another phone. Unsuccessful at SIM Network unlock, need PUK after putting in wrong code. Help please.

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9 replies

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  • Dennis
  • Mobile Master
  • Jan 31, 2023 9:31 PM UTC

Let me flag a rep to see if they can provide you with the PUK code 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    • bahnah20
    • Author
    • Connector
    • Jan 31, 2023 9:49 PM UTC

    Let me flag a rep to see if they can provide you with the PUK code 

    Any chance of an ETA for when they’ll contact me and through what means? e-mail? PM on this forum? thanks.

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    • Dennis
    • Mobile Master
    • Jan 31, 2023 9:57 PM UTC

    Let me flag a rep to see if they can provide you with the PUK code 

    Any chance of an ETA for when they’ll contact me and through what means? e-mail? PM on this forum? thanks.

    They will reply on this forum and either tell you they will private message you or advise that you reach out through a more ideal channel.

     

    Unfortunately there are no exact ETAs.  If they havent replied in about 36 hours, please message here again and I will try to re-flag them

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    • bahnah20
    • Author
    • Connector
    • Feb 1, 2023 12:12 AM UTC

    Let me flag a rep to see if they can provide you with the PUK code 

    Any chance of an ETA for when they’ll contact me and through what means? e-mail? PM on this forum? thanks.

    They will reply on this forum and either tell you they will private message you or advise that you reach out through a more ideal channel.

     

    Unfortunately there are no exact ETAs.  If they havent replied in about 36 hours, please message here again and I will try to re-flag them

    36 hours? I’m more likely to go elsewhere if it takes that long but ok. Thanks for letting me know.

    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • Feb 1, 2023 3:25 PM UTC

    Hi @bahnah20 

    We have been unable to find an account based on your community profile, please log in via self serve from the community login page.

      • bahnah20
      • Author
      • Connector
      • Feb 1, 2023 5:15 PM UTC

      Hi @bahnah20 

      We have been unable to find an account based on your community profile, please log in via self serve from the community login page.

      Okay, I have done that.

      • bahnah20
      • Author
      • Connector
      • Feb 1, 2023 5:32 PM UTC

      Hi @bahnah20 

      We have been unable to find an account based on your community profile, please log in via self serve from the community login page.

      The site wasn’t initially letting me set up this profile via my self serve, but it just let me login using the same e-mail and password as self serve. Hope this allows the access you need.

      Flo Koodo
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      • Flo Koodo
      • Official Rep
      • Feb 1, 2023 6:03 PM UTC

      Hi there, we didn’t manage to identify the account, is it a postpaid account or a prepaid one? 

      • bahnah20
      • Author
      • Connector
      • Feb 1, 2023 6:37 PM UTC

      Hi there, we didn’t manage to identify the account, is it a postpaid account or a prepaid one? 

      Prepaid

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