Koodo Community
Question

SIM Unlock PUK

  • 31 January 2023
  • 9 replies
  • 309 views

Phone broke. Put SIM card into another phone. Unsuccessful at SIM Network unlock, need PUK after putting in wrong code. Help please.


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9 replies

Userlevel 7
Badge +4

Let me flag a rep to see if they can provide you with the PUK code 

Let me flag a rep to see if they can provide you with the PUK code 

Any chance of an ETA for when they’ll contact me and through what means? e-mail? PM on this forum? thanks.

Userlevel 7
Badge +4

Let me flag a rep to see if they can provide you with the PUK code 

Any chance of an ETA for when they’ll contact me and through what means? e-mail? PM on this forum? thanks.

They will reply on this forum and either tell you they will private message you or advise that you reach out through a more ideal channel.

 

Unfortunately there are no exact ETAs.  If they havent replied in about 36 hours, please message here again and I will try to re-flag them

Let me flag a rep to see if they can provide you with the PUK code 

Any chance of an ETA for when they’ll contact me and through what means? e-mail? PM on this forum? thanks.

They will reply on this forum and either tell you they will private message you or advise that you reach out through a more ideal channel.

 

Unfortunately there are no exact ETAs.  If they havent replied in about 36 hours, please message here again and I will try to re-flag them

36 hours? I’m more likely to go elsewhere if it takes that long but ok. Thanks for letting me know.

Userlevel 7
Badge +4

Hi @bahnah20 

We have been unable to find an account based on your community profile, please log in via self serve from the community login page.

Hi @bahnah20 

We have been unable to find an account based on your community profile, please log in via self serve from the community login page.

Okay, I have done that.

Hi @bahnah20 

We have been unable to find an account based on your community profile, please log in via self serve from the community login page.

The site wasn’t initially letting me set up this profile via my self serve, but it just let me login using the same e-mail and password as self serve. Hope this allows the access you need.

Userlevel 7
Badge +4

Hi there, we didn’t manage to identify the account, is it a postpaid account or a prepaid one? 

Hi there, we didn’t manage to identify the account, is it a postpaid account or a prepaid one? 

Prepaid