I’ve been a Koodo customer for almost two years, and I’ve always made it a priority to top up early so I never miss a payment. I currently have $55.25 in available funds, and my monthly bill is $55. So I’m genuinely confused and disappointed to be told that my plan couldn’t be renewed and that I now need to pay additional fees to have it reactivated.
It doesn’t make sense to me that I’m being asked to pay more when the funds are already sitting in my account and clearly cover the cost of my plan. I’ve consistently paid on time — early, actually — to avoid situations like this. Being told I need to pay extra despite having sufficient funds feels unfair and frustrating.
I’ve been loyal to Koodo, but situations like this are honestly making me reconsider whether I should continue my service or look into switching providers. I would really appreciate this being looked into and resolved without additional charges, as I’ve done my part to ensure my bill was covered.
