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All discussions about Koodo plans and add-ons.

  • 1,095 Topics
  • 3,908 Replies
1093 Topics
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emsaarBeginner
asked in Plans & Add-ons
Wrongly charged - Easy Roam

I was travelling within Canada but near the border and my phone sent me a message welcoming me to the US and charged me the $14 for Easy Roam. How can I have this charge reversed? Thanks.

162
Flo Koodo
T
tabbbbssssBeginner
asked in Plans & Add-ons
incorrect roaming charges

Hello, I was in the USA and purchased a 7 day offer for $40 on March 9 ( prior to leaving Canada) to cover my first week of holidays. For my second week, I purchased a second 7 day offer for $40 again on March 14. My current bill is showing $14.00 charges per day from March 14 - 21. Please let me know how to move forward.

101
Flo Koodo
A
Ashley0011Beginner
posted in Plans & Add-ons
canceling device care complete

I've been trying to cancle the device care complete on my phone but it isn't letting me or coming up as an option

192
Flo Koodo
J
JodNBeginner
asked in Plans & Add-ons
charge for perk

I’ve been charged for months for my “FREE” Perk. The international SMS MMS TO USA. I’ve called multiple times and made posts on This forum numerous times. Will be leaving Koodo if I’m still being charged this “free “ item

182
Flo Koodo
R
ribbitBeginner
asked in Plans & Add-ons
Basic Plan Data Add-On

Hello Community, I intend to buy the 15$ basic plan and will be bringing my own phone. I see this plan includes 250MB of data. I would like to know if this plan is eligible for any Data Add-Ons? For example: i am looking at a monthly Add-on for 1 GB of data. I do see the next available plan has 3GB of data but it costs 35$, and that is expensive for my use case. I have looked around on the website, but i do not see a data add-on option. Also, is the basic plan's 250MB eligible for rollover data feature?

514
G
M
mrbrown23Beginner
asked in Plans & Add-ons
Multiple purchases of Easy Roam Unlimited talk and text 7 days USA

I’m travelling to the US for 13 days. The only Easy Roam multi-day package offer I see is the “Unlimited talk and text 7 days USA for $40.” I figure I can buy one for the first 7 days, then buy it again for the last 6 days. But how exactly should I do this? Option 1: Buy the first one, and then on day 6 or 7 of the trip, buy the second one (i.e. BEFORE the first 7 days has finished). Will this work or will the Koodo system just ignore it because I would already be within the 7 day window for the first one? Option 2: But the first one, wait until it’s finished, and then on the 8th day of the trip, but it again. If I use my phone to buy the second one, will the Koodo system treat that usage as triggering a one day Easy Roam purchase (because there won’t be any multi-day package active at that exact moment) and charge me $10 extra for that one easy Roam day? thanks

494
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K
KBobBeginner
asked in Plans & Add-ons
Switching to Stream+

If I already have a Prime subscription, how do I activate the “Stream+” subscription & not lose my lists & history? If I paid for a yearly on my existing subscription, I assume there’s no way to credit any part of that back. With Stream+ replacing 3, it’s bound to never line up, but would save over time. thanks for any input.

121
Dinh
C
ctadgeBeginner
asked in Plans & Add-ons
new plan and phone

Hello, If I get a new phone and that comes with a special offer plan can I keep my old sim card that I currently have, I don't really want to have to switch everything over. I am hoping I just put my current sim in with my new phone

251
O
sahands
sahands
asked in Plans & Add-ons
why is my billing cycle short?

I just (March 27th) signed up with a prepaid one year plan, And my account shows that my plan expires on March 22nd

281
Dinh
E
E.ButlerBeginner
posted in Plans & Add-ons
Plan/add-on changes

The email I received after I signed up for the 14 day Europe easy Rome pass, states that I may only have partial minutes and partial data until my bill cycle resets on April 11… what does this mean???? I don’t want to see a huge bill when I get home as this wasn’t stated when I signed up.

181
Georgia Koodo
H
HeyAdvisor
asked in Plans & Add-ons
Didn't get a network

Since two days I didn't get a network on my phone I do lots of trouble shooting things I Search on internet but nothing work as well as I changed my plan but nothing works what can I do?

11824
Dinh
N
naomi nagaseBeginner
asked in Plans & Add-ons
Tab Plan

I am having a problem with tab plans since it only shows tab mid and the full price for the device. Last week I can still see the plans and when I decided to upgrade my phone, the tab plans are not showing when I log in my Koodo account.

402
N
Nsnsnsnsnns
NsnsnsnsnnsBeginner
asked in Plans & Add-ons
call usage not showing

I recently switched my plan to the $49 plan with 90 GB of data and unlimited Canada-wide minutes. However, on one of my accounts , the call usage aren’t appearing at all, even though I have made calls this month. The minutes section is showing 0/0, which is weird.my other number with the same plan shows unlimited UNLIMITED on the call usage.

354
Nsnsnsnsnns
A
amunnrowBeginner
asked in Plans & Add-ons
Unable to Select a Perk

I recently changed my plan, and when I selected my perk and I went to the next page to finalize my plan it said “no perk selected”. I tried multiple times and it wouldn’t keep my selected perk. I decided to change my plan anyways and thought I could possibly go back after to select it, but the same thing happens.

5610
Flo Koodo
Hugger1
Hugger1Advisor
asked in Plans & Add-ons
U.S. roaming

My wife works near the U.S. - Canada border and we are constantly getting email notifications that she has connected to a U.S. roaming network. Is there any way to stop these annoying notifications, as we get them every few days?

868
Hugger1
G
GogoretroAdvocate
asked in Plans & Add-ons
Easy Roam 30 day Travel Pass for Europe consecutive months of use?

​@Flo Koodo About 3 weeks ago I made a post about the 30 day Travel Pass for Europe but my post got deleted. Some people had issues with renewing the pass again after 30 days while in Europe and you mentioned that we could always message here and you could help with the renewal. So the trip to Europe would be for 4 to 5 months. Can you confirm that renewing consecutive Easy Roam Travel Passes to Europe will not be an issue? The reason I am asking is someone mentioned to me that your services might be stopped because you cannot use this type of service exclusively for a long period of time. They mentioned that Freedom Mobile has Roam Beyond but if your services are exclusively outside of Canada for more than 63 days it will be stopped. I am now wondering if Koodo has something similar where you cannot use roaming exclusively for a length of time outside of Canada? Thank you in advance. Edit: I just checked with a rep at Telus and their roaming plan is only meant for 30 days only with no

966
D
Stephen Critch
Stephen CritchBeginner
posted in Plans & Add-ons
Can I get koodl assit to call me

I would like to change the number on one of my phone accounts

191
Flo Koodo
D
DJCBeginner
asked in Plans & Add-ons
NEW PHONE

I am trying to get a new phone I went through through the process and filled out all paperwprk 3 TIMES...and each time it says error. I’m trying 1 more time and then I’ll go soehwere else if it doesnt work.Too frustrating and taking wayyyyyyyyy too much time

352
Darius Koodo
S
Sean InternationalBeginner
asked in Plans & Add-ons
Europe Easy Roam Travel Pass

I'll be travelling in France next week. I've already added the EURO14 for $50 to my plan. Can I also add it to another phone which I administer?

612
S
D
d3DBeginner
asked in Plans & Add-ons
Mexico Easy Roam Travel Pass

Is there a 14 Carib/Mexico travel pass available? If not, can I simply renew my 7 day pass if I am there longer than 7 days?

211
O
Gail A Poppe
Gail A PoppeConnector
asked in Plans & Add-ons
reinstating my plan.

I want to restart my plan as of Wed March 26. Not April 15 as it was can you do that for me now..today? please

659
D
J
JRFSBeginner
asked in Plans & Add-ons
easy roam

I purchased easy roam but my flight was cancelled and I will no longer need it. Will I still be charged if I don’t use it or is there a way to cancel it somehow?

392
G
N
nh905gBeginner
asked in Plans & Add-ons
Easy Roam PayPerUse On By Default?

I recently travelled outside of Canada. Whenever I entered another country, I would get a Koodo pop-up reminding me of the pay-per-use charges and recommending Easy Roam. I did not make/receive any voice calls and only sent one text when my flight home was delayed. I was surprised to find a $16+tax charge on my Koodo phone bill. Further checking my no-charge add-ons included “Easy Roam US - PayPerUse Access On” and “Easy Roam INTL- PayPerUse Access On”. I do not recall adding these features nor would it have occurred to me that these features meant a single text message would activate Easy Roam - the Koodo documentation on Easy Roam talks about enabling it through Self Service. Has anyone else experienced this unexpected large charge for a single text message?

673
Dinh
CdnRose
CdnRoseOrganizer
asked in Plans & Add-ons
"No Perks selected"

Hi. I recently got a new phone, but when I try to add the premium voicemail perk, the next screen keeps saying, “no perks selected.” I had a voicemail come through overnight, and it didn’t come through via messages (which is how premium voicemail worked on my old phone). Help?

395
CdnRose
Iris Middlebrook-Hollingshead
Iris Middlebrook-HollingsheadBeginner
posted in Plans & Add-ons
Easy Roam Travel Passes

I would like to know if Cuba is covered if I was to purchase this

251
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