Plans & Add-ons

Does Unlimited international messaging (text & picture) include texts sent from outside Canada to Canada

Hi, my mom was switching to Koodo and she needs to port her number. I have received a SIM card from Koodo. How do I port the number now?

Just changed my plan to one with more data, I was charges a prorated fee and understood the new plan will take effect immediately. Meaning I should have more data, just looking for clarification. 

I am currently on a plan with Koodo, with a Koodo Samsung phone, and I just paid off my Tab. I just received a new Samsung phone as a gift, and I'm not sure how to switch my current plan over to the new phone. Any help would be appreciated.

Can I have a SIM and eSIM with the same number? one SIM for smartphone and one eSIM for smartwatch(LTE), both devices can share a same phone number. Thanks guys

When trying to refer someone and logging into the referral site I get a great message “You don't have any services eligible for this program.”

So my current plan is $45/month for 2gb and right now if I change my plan to the current $45/month plan, i get 3gb a month instead. Would I still have to pay whatever is in the tab bonus balance? 

Hi There!I’m a former Koodo customer of about 4 or 5 years but left about 3 years ago when I moved to the UK. I’m on my way back at the end of this year and saw that AB has a great deal on right now for unlimited talk/text + 10GB of data for $50. I don’t want to sign up 4 months in advance to capitalize on the offer, but also don’t want to have it be unavailable when I am finally back in Canada. Does Koodo offer any sort of raincheck type system for former customers in these sorts of circumstances?Thanks!Scott

My data stopped working last month. It showed I had used around 150mb of data early in the month and then it plateaued. I couldn’t get any connection of any sort when not connected to wifi.I have a OnePlus 6, just upgraded to a 4gb plan today (still not working), I have removed the sim card and put it back in, reset network settings on my phone, and when I went in to adjust the APN details, it wouldn’t save. Yes, the phone’s data option is turned on. I had the data block set for my limit of 2gb turned on but the data still doesn’t work when that’s turned off either.The APN is likely the problem. I can’t edit the existing one and I cannot add a new one. I have reset it a number of times. The APN says services.koodo.com when the website says it should be sp.koodo.com. There are other discrepancies too. What do I do?Thanks for your time and support in advance.

Just noticed on my bill that my plan is listed as:$30 100MB 100 min Plan SFD $30.00Additional data $5/100MB SFD (exp. Sep 02 2021) Free5pm Evenings & Weekends (exp. Sep 02 2021) FreeKoodo F&F EPP 20% -$6.00Shock-free Data 100MB (exp. Sep 02 2021) FreeUnlimited SMS and MMS (exp. Sep 02 2021) Free So what will my plan be on Sept 3rd?? I was not aware my plan expired. 

Weirdest thing I had my phone charging on a table and when it rang the caller ID showed my own phone number. Is this something I need to worry about? I suspect was likely a spam. I did say Hello when I answered but then the phone hang up. Never saw something like this before in all my years with a cell phone. I have a A8 Android Phone with Koodo.

How can I switch to $5 hold plan which I was using an year ago but couldn’t find it in plan options any more as I will be staying out of Canada for another 12 months that is why need to switch to a cheaper option than $15 hold plan which is available, please advise.

I have been unable to enable VoLTE or WiFi Calling after switching to an iPhone Xs from an Android device.Here are the steps I have tried so far with no luck:Turn off phone for 5 Minutes Updating Carrier Settings Verifying I’m on the latest iOS Verify Cellular settings. As per https://support.apple.com/en-us/HT203124 I only see the Options shown under “If your carrier doesn't support VoLTE” Reset Network Settings Verify APN settings to be “sp.koodo.com” Enrolling through https://ent.telus.com/acmegw-android/koodo/entitlement/e911: It shows me the address I initially opened the account under, I’ve moved 3 times since I cannot update the address or get past this step without changing the address. Looking at the browser calls in the Developer Console I can see the backend throws an Error 500 with a Java Null Pointer Exception: java.lang.NullPointerException com.telus.entitlement.service.DataStoreService.updateIMSE911PostalAddress(DataStoreService.java:699) com.telus.entitlement.servlet.E9

Is there any benefit to adding a line to an existing account, financial or otherwise, rather than simply creating a new account? I have 3 lines with Koodo currently. One would think it would be in Koodo’s interest to keep me happy and adding a line for cheaper might do that. 

I was on a 12 day trip to the US. I got easy roam turned on on day three. I was very careful to only turn on roaming in four <24 hour increments and I took notes about what times of day I started and manually disabled it. When the July bill came, there were 8 days of data roaming charges! I've looked at the data usage vs the bill; for example the bill says easy roam activated on Tue 6 July at 11:05 am, but there was no activity (data/text/airtime) on your usage page between 7 am and 3:15pm which is when I recorded turning on roaming. And because of that starting at 11am, I was also charged for Wed 7 July between 11am and 1pm though that should have fallen under the 24hr period that started at 3pm.  That's one day out of four I have records for that I shouldn't be charged for. I'm a new account holder, but not a new phone user. Next step is buying a travel SIM, if this the way Koodo does "Easy Roam”. Can someone fix this?

I was supposed to keep my old number when moving to Koodo and when j switched I got a new number… how to fix that

Hi! I am new in Canada (Montreal) as an International Student. I do not have a canadian number yet, but I would very much like to receive one with a monthly plan for my existing phone. However, I can’t order one of your SIM Cards as I do not have a canadian numer yet (which is required at CheckOut). Moreover, I could pay online with Visa or Mastercard, is one of the options okay?Otherwise, I can also visit a store of Koodo and buy my new SIM Card in person, however I am a little confused right now as I do not understand how to get a Canadian SIM Card for the first time. Thank you very much, any help is highly appreciated! 

Hi, I just got a phone call today from Virgin and they’d like to offer me $40 for 10GB, unlimited text, unlimited minutes and 1000 international minutes. (They have the same plan for $50 online.) My current plan with Koodo is $35 without data. I’d like to talk to Koodo customer services’ staff over the phone, but I can’t find a phone number that can help me to connect with a real person. Anyone know which number should I call? Thanks,K

Hi, I'm thinking of getting the landline hub for my elderly mother who makes frequent calls to Panama and Trinidad.  Is there a plan with international calling that can keep the cost manageable for me?  Thanks for your time, appreciate any help on this.

Tried changing my plan to take advantage of the new deals right now, but the error came up "A rate plan change is scheduled for {0}. You can change your rate plan after that date, and it will come into effect in your next billing cycle.". What does it mean {0}? Means I won't be able to change my phone plan, like ever?

I recently received a call from Koodo and was able to upgrade my plan to more data for a $10 flat fee. The rep did not make me aware that I would be losing my existing 5gb addon which I thought would stay on my account. Can I get the 5gb addon back? 

I’m debating between these two plans.  One is $35 with unlimited Canada-Wide messaging, the other is $45 with unlimited international messaging. I text someone from the USA who sends me pictures an videos, I send them back. If I choose the $35 plan, will I be charged for these SMS? Am I better off getting the $45 plan to avoid being charged for these texts?Thanks, 

So my mom is looking into switching to Koodo - and their $30 Pay as You Go Data plan. Does anyone know how this works?? Will she buy x data a month for x amount, then going over it she pays 13/100mb? I am trying to tell her just buy a plan but she wants to save $$$. Thanks!

I get 5 GB of free data with my plan and as of yesterday I found out it wasnt enought to get through the whole month. I'm  wondering if anyone can tell me how to add 1 more GB onto my phone. In simple instructions as I am very new to all this. Also do I pay when I get my bill or do I have to pay when I put on with bank card or credit card? I'm in Canada if that makes any difference. Thanks. PB

New customer, ordered  new sim and was told it was shipped Aug 17 now its the 22nd ...how long does it take for new card?