How do I activate the new Discovery+?

Are you still on the original Stream+? Discovery+ has not been offered for a quite a while, since Koodo shifted to their new subscription plans.

Yeah, I know. Folks who wished to stay on the old Stream+ could, though. Now because Discovery+ is changing something, Koodo has contacted me asking me to activate the new app, however it doesn’t work. This email was directly from Koodo, though  

Let me flag a rep for you.

Hi ​@C.Chant 

Just to double check, when you got to add-ons in self serve and click the drop down button, nothing is listed? 

Have you tried opening the link in the email in incognito mode on your browser?

Stream+ is listed as one of my add-ons but I can’t click on it or anything. I also tried in an incognito window and no luck.
 

According to the step-by-step instructions, under “Manage add-ons”, it should let me click “Activate” for discovery+ but I don’t see any such thing there. 

Got it!

Will you please share a screenshot here of the add-on section? Please hide any personal information.

Thank you for sharing the screenshot!

If you go to Manage add-ons, is there any option showing for Stream+ (like a drop down to expand the included Streaming services)?

No, there is not. I can’t click anything under “Manage add-ons” except the X to remove them. 

Thank you for checking! We can see the agent you spoke with recently has scheduled a callback with our Technical Support team, they should be able to investigate further. Let us know if you run into any issues with the callback!

Did you get an answer? I have the same issue

They just keep telling me discovery isn’t available but the email says my subcription and price are staying the same

same…. emailed link doesn't go to activate account.

login for new discovery appears to be a new Canadian site where old credentials don't work.

Let me flag a rep to see if we have more information on this.

A Rep has spoken to me twice and keeps insisting I have to pay even though the email says my subscription and pricing will stay exactly the same 

​@kwazoo I’m not sure I understand. Is this a new issue? I see you originally saying you have the same issue as the OP. But now you’re saying you’re being told you have to pay? Do you mean pay a higher price? Pay for the time you couldn’t use the service due to the issue? 

Hello ​@always As we require more details in regards to this, we have sent you a private message. Feel free to respond whenever you have the time. 

​@kwazoo In order to better assist you, please clarify the details as ​@Goran  asked and we will gladly look into the situation. 

I received the same email as the original poster. Despite two callbacks I have not been offered the same solution. I have been told I would need to pay extra for discovery plus. This issue has not been solved. Thank you 

Thank you for confirming ​@kwazoo  We have sent you a private message in regards to the situation. Feel free to respond whenever you have the time. 

It won't let me see the message because it says I can only see people I'm following I did follow you.. I still can't see it 

Never mind it worked 

I’m having the same issue but I don’t see a solution on here. Deleted the old app on my tv, downloaded the new one, logged in. The app is telling me to purchase a subscription. Went to the Koodo email link which brings me to my add-ons, and doesn’t show stream+, despite it being listing on my bill. 

I’m having the same issue but I don’t see a solution on here. Deleted the old app on my tv, downloaded the new one, logged in. The app is telling me to purchase a subscription. Went to the Koodo email link which brings me to my add-ons, and doesn’t show stream+, despite it being listing on my bill. 

 

The Streamplus is now separated into the "internet and subscriptions" area. It isn't an add-on in the plan detail. You could find it in the self-service menu