Questions about travel passes

Don’t worry about it :) That’s just a form message and you won’t be charged. And even if you get charged for some unlikely reason, reply back here once you receive your invoice and we can flag a rep for you to reverse that 😊

Happy travels!

OK, thanks for the prompt reply, that’s a relief.  So when I’m actually ready to activate my 7-day pass, do I just go back to that text I received and reply with CAR7PASS?  

A couple of other things--even though I only need the pass for the 7 days  that I’ll be in Bahamas, it says something about 30 days--what’s that all about?  Do I need to do something on my phone when I get back home?  

And finally, while I’m in the Bahamas, I’ll be travelling with a friend but we are staying in different rooms and won’t necessarily always be going to the same places together.  He has a Canadian phone number as well.  Is there anything we need to do on our phones to ensure we can easily communicate with each other--for example, add an extra digit before the number?   Likewise, if we have to contact a business/tour operator in Nassau, is there an extra digit we have to dial before the local number?  

Hi ​@Yelsew 

Once you add the Travel pass, it will stay 30 days on your account, after which it will drop. You can add it before 1 day or the same day, before your departure, and you should get the confirmation that it was added and the add on should also appear in self serve.

The 7 day will start counting from the moment you start using the services in roaming. Once you return, you don’t need to do anyhing, as the Travel Pass add on will drop at the end of the 30 day period.

You would need to dial +1 in front of the 10 digits phone number to call Canadian phone number.

if you wish to call numbers in Bahamas, +1 is required in front of the 10 digits number.

You just send that code to 7626 as per normal, regardless of what messages you got from it. 

It is a 7 day long pass that is active for 30 days. It means that you have  a 30 day period where once you start using it, it will run for 7 days in that period. You don’t need to do anything once you’re back in Canada. 

I would add “+1” just to be safe, but that should be all if you wish to call. Nassau also follows the North American calling standard, so its country code is also 1, and you’d at most dial “+1” although I’ve only ever just dialed “1-number” for any number in the North American calling standard. 

There is no   +  symbol on my phone keypad, just 0-9 as well as   #  and  *    Do you mean just the digit 1 followed by ten digits?  

You press and hold “0” for one second to enter “+” when dialing. 

I never knew that!  Thanks for the tip!