I had called on March 7 to notify them that I was cancelling my Internet service for March 29 as I will be moving. the gentleman I was on the phone with confirmed that he was going to be cancelling it for March 29 and I have nothing to worry about. “The phone calls are recorded”. two days go by March 9 and I have no Internet service and received an email stating that it was cancelled March 9. I have called a couple times, the first time I waited on hold for 2 hours and 10 minutes after the Koodo assist said 15 minutes and was told a manager would contact me later in the afternoon the next time I called I was told that the gentleman would personally go up to the manager’s office to contact me. I would have to wait no more than 15 minutes so I waited no call so I called again and then I was told that I have to pay money to set up my Internet. I am Confused as to why I have to pay any money at all because of someone else’s mistake especially A representative at Koodo!
Koodo made a mistake and cut my Internet earlier then discussed
Based on the Koodo page, the cancellation is immediate, which may be why it got cut off right away. If you want it cancelled on March 29, you need to do it on that particular date.
Since your service is already cancelled, you will need to sign up for a new subscription.
I had asked if that was possible to cancel ahead and the gentleman said yes I was concerned at first but proceeded because the “rep” said he could do it on the 29th
+4Hi
Is your callback number still the one ending in *44 or the *60 number on the account?
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