Plans & Add-ons

Activated a line over the weekend over the phone, rep spelled my last name wrong AND gave me the wrong plan (gave me less data than we agreed upon). Said nothing can be done or changed until the SIM card is shipped.SIM card shipped, called Koodo and rep on the phone supposedly corrected both issues. Said changes will reflect in about an hour. It’s been more like 30 hours, but none of the changes are reflected in my account.How long does it really take? Should I call Koodo again tomorrow?

My plan includes 50GB of shock proof data.However, I keep getting warnings saying I'm near to 2GB used data, and it shows from 0 to 2 indicating my limit is 2GB.So how does that work? 

I received a winback call from Koodo on Dec 2, 2025. It is from an agent called Issac. He offered me a great deal. However, I thought it was a fraud at first,  so I took time to verify. When he called me back, I was calling Koodo service and didn't answer his call.Later, I called back, but another agent picked up my call. I asked for Issac, but that agent told me that all the agents were the same and the offer was limited, so I would better make my decision immediately. I believed and made my order. Later, Issac called back, and I realized that this should be his credit.I wish his supervisor could see my post. I testify that he is a good agent, and please give him more opportunities. 

Hello,I have been overcharged for Easy roam on our phone bill. Ridiculous amount too. Easy roam was set up as per instructions and text came through that it was activated. And yet Koodo has charged me for every day. I can't even get the chat to have allow a callback. So frustrating. Any help on how I can get a callback arranged so I can talk to a live person would be lovely..

Je veux me désabonner et le libre service plante toujours. Comment faire? 

I am travelling to US tomorrow, I wanna use my data and make n answer calls.  In my self serve it says you already have easyroam activated and I only need to pay when I use my data and make calls, BUT how much am I gonna be charged per use? or is it better to with a per day or weekly plan and how can I get one of those?

Hi, I got a call from 833-896-0450 regarding some winback offer from Koodo which seems to good to be true especially when I am not an existing Telus customer. They also sent a verification text message from '35353' and even email from 'telusservice@i.telus.com'Not sure whether this is legit or some scam. Can anyone please confirm whether this email address and phone number are legit ones or not.Thanks.

Hi,I want to get some clarifications regarding the Black Friday deal of CAD/US/Mex roaming - 60GB  deal: Plan:  Black Friday plan Canada US Mexico roaming with data talks texts 60 GB ($40 after $10 discount with connecting to chequing account). Calling/Texting/Data in the USWhile in the US with the Koodo Canada–US–Mexico roaming plan, can I make calls and send texts to US numbers without extra charges?While in the US, can I still make calls/texts back to Canadian numbers as part of the plan?While in the US , can i use the mobile data ?Calling/Texting in MexicoWhen I’m in Mexico, does the plan allow me to call or text Mexican numbers without additional fees?While in Mexico, can I also call/text US and Canadian numbers using the plan’s included minutes and messages?While in Mexico, can I use the mobile data ?C

I am currently in Europe and I need to make some calls back to Canada. Is there some plan I can get to make that cheaper? Or will I have to pay the $0.8/min for all my calls?

Can I know will EPP carry forward if i change my plan? changed from $60 to $55 as i got a offer on my account.   Any leads would be appreciated

I am trying to sign up for a montly plan, I do not have a canadian driver license, so I am trying to use my social insurance number, but it keeps saying it is not valid. I have tried different ways ( ***-***-***, *********, *** *** ***, * * * * * * * * *) and know my number is correct, I have copied and pasted from previous tax forms. What am i doing wrong?

Hi ,I saw this plan advertised as a Black Friday deal and I'm interested in it! I just have a quick question about the 3-Day Easy Roam International that's included as a perk. Isn't that a contradiction? Or does that perk make sense when traveling to another country other than Mexico and USA?Thanks for the help. 

hi I would like to know how to upgrade to the promotional monthly plan which would give me 10g extra for the same $40 mthly price, can I do this myself on self-serve? And if so, will I retain the 5% discount for pre-authorized monthly payments? 

We have been with Koodo for over 15 years, always pay on time, in full, never any issue with our account. We have at various times had up to five phones with Koodo. Now that our kids are adults, they have their own separate accounts, and we have two phones on our account currently. In the past, as our needs changed, we would speak to an agent on the phone after reviewing what plans were available and the customer loyalty department was always able to sign us up for any plan we wanted that was posted on their website, regardless of whether it was an offer in our account or not. We currently have a plan for $64 with 100GB of data, Canada-US roaming, unlimited Canada wide messaging and a free perk of unlimited long distance. There is a plan posted for new customers, $40 for 60GB Canada-US-Mexico roaming and unlimited international SMS and one free perk. We don’t need 100GB, 60GB is more than plenty, so I tried to switch. The difference now from years previous? No thank you for being a

If I have selected  “3-Day Easy Roam US” as my Perk and also buy a 7-day Easy Roam Travel Pass, does that mean I can use my Koodo data in the US for a 10-day trip?Thank you!

I have 2 lines on my plan, a $53 dollar plan and a 40 dollar plan. I don’t see the plans lower than $50 when I manage the more expensive line. This is predatory behavior, and I shouldn’t have to complain in the forums to shop for a deal. 

I have three lines from Koodo, and two of them had offers for the 60GB $40 roaming plan. My other line had a more expensive plan, so I didn’t qualify. After some back-and-forth on the chat, I was offered it for all three lines at $15 per line to make the change. Given that I could make the change, myself, for two of them I said to go ahead with the one line without the offer, and I changed the other two. So that was seven hours ago. No action from Koodo, no response to further efforts to communicate with an agent on the chat, and no change to my account. I’m just another long-term Koodo/Telus customer that gets ignored and punished for loyalty.

Please explain how CAR7PASS works.  Does it actually allow one to use the cell phone at the same rates as if still on your own plan and in Canada for the 7 days of use?

Just need to confirm that this data roaming / sms / calling will be in US, Canada, and Mexico? I've read some strange things in a different forum that texts are only possible FROM Canada to these other territories. Am I able to text while in these other territories? 

I am currently on Fido and was looking to move to Koodo. But before I move, I wanted to know if Koodo supports International Wi-Fi calling. I travel quite a lot and would prefer not to incur any roaming charges while making calls over WiFi internationally.

Hello updated my plan with the new BF offer but unable to update my free perk to 3-Day Easy Roam International from my old perk. I believe this is a known glitch can someone please help me. My number ends with 9014. Please DM if need any additional info needed. Thank you. 

Just switched to this plan. The easy roam my wife uses for a trip to Mexico, she would no longer have to use, as it’s now included. Awesome!She use to text CAR7PASS to 7626 to turn on the week long easy roam.   She used this same one on her last trip to Cuba.    That implies that the Mexico roaming would also include the Caribbean and / or Cuba. The question is:   Does that mean the Mexico part of this plan includes the Cuba and Caribbean?

They show different plans available in their system and different plan options under Self Serve as shown below:Is there a way to change plan to $19 plan online?  

Hi,I just changed one of my lines plans and need to change perk too. (number ending xxx15)Unfortunatelly after I change it it to “3-Day Easy Roam International”it get reverted to “$0 Unlimited International SMS and MMS” even plan do not support it anymore.I was able to change plan and perk on another number, before that.Is there any ongoing issue and should I try again later or?

Is Corsica considered France when using Easy Roam?  Corsica itself is not specifically mentioned.