Request to Cancel Order – Pricing Mismatch Before Activation Dear Koodo Team,I have not yet received the SIM cards, and they are still in transit. I have also not activated any service; however, I can see that an account has already been created. I received an email stating that if I am not satisfied, I may return the SIM cards at a Koodo store.During the initial sales call, I agreed to the connection under the understanding that it was a TELUS service. I was not informed that the service would be with Koodo. Even if Koodo is a subsidiary, this should have been clearly communicated prior to creating or activating my account.Furthermore, the email I received after the call references an LTE SIM, whereas I specifically requested a 5G connection. When I reviewed my Self Serve account, the plans and pricing shown do not match what was clearly offered to me over the phone.Specifically, the sales representative, Amalia, offered me $27.50 per line for 60GB each, with the $80 connection fee waived on each line
