Plans & Add-ons

My needs have changed, and as my yearly balance is due for next year I noticed that if you’re not a koodo customer, you have access to a couple 360d prepaid plans, both of which are SUBSTANTIALLY cheaper than for existing customers of a 360d prepaid plan. In fact, if you’re an existing prepaid customer, and logged in, there are NO 360 prepaid plans available any longer, and the cheapest 30d option is twice the cost of a 360d plan.Way to reward existing customers for loyalty!

Just changed to $45 for 75 GB of data a month on March 26, 2026 and unable to select the 10 additional GB of data per month as my perk. Need help from Koodo to correct this please. 

Hello, After being a long time loyal customer with Rogers and asking them to review our unbelievably high bills they declined; after 2 decades of service and they never once offered a better deal.I would like in my Koodo account an offer to switch my home internet from Robbers to Koodo and cancel ROBBERS in it’s entirety ( land line / Internet / Television. )Please add to my official Koodo account a reasonable offer to do so, my current cellular plan is with Koodo.I would like a quote for unlimited internet 500 as well as a separate quote for 1Gps unlimited internet. CONSIDERING I ALREADY HAVE A CELLULAR PLAN WITH YOU.Also Is any installation needed? I.e. co-ax going into the house etc? Do i place said order and the modem/router is simply sent to me? Any wiring needed? I would like to have my Internet up and running before I finalize closure with Rogers, so I do not miss out on any essential bil

I applied for an esim plan on March 17th, thinking itd be quick immediately it sent me an email that said "Thanks for choosing Koodo.We're working on your order right now. After it's confirmed, we'll email you your Customer Service Agreement.We'll reach out if we need any extra info from you."  I haven't gotten a single email about this since, they did put like 15 bucks on hold in my bank account right away and it just released last night. I'm really frustrated 

Anyone figure out how to select the free perk on the self serve without contact koodo?

New to Koodo, as a part of my plan I get to add a perk for free. I have been trying for over a week. I pick the perk it say’s it’s done and a confirmation email will be sent. Email never arrives and when I log back in it comes up that my setup is not complete I need to pick a perk. It’s an endless loop lol. How do I get my free perk?

I just purchased Stream+ today March 24, 2026. Netflix and Disney+ linked with no issues.The Amazon link, however, after entering your prime account email, redirects to a page that says: “Looking for Something?We're sorry. The Web address you entered is not a functioning page.” Please update the link for the Amazon portion :) Thanks! 

Can you please help me to disable my voice mail

Hello I am abroad right now, so my plan has been on hold since last June. Yesterday, I changed my plan to sign in my cra account by signing in partner using text me. Maybe I am not in Canada, not getting secret code by text. Could you help with this please?

I’m an existing Koodo customer.  Will Koodo match the Virgin deal? Otherwise my two lines are moving to Virgin tomorrow 

I upgraded my phone and bought a new plan (this is a phone and plan for my daughter Rachel) and she did not want to purchase device care complete. How do you remove this?

My plan still pending change eventhough it said new effective date is a month ago (February 18 2026)

Hi,   Even though I chose a perk and they said a confirmation email has been sent to my email, I don’t see any email, and the website keeps asking to add the perk. I would like to add the perk ‘3-Day Easy Roam International'. 

This is the first time I’ve needed customer service from Koodo and it is very difficult. I have an account for my kids’ phones. My child is travelling with a school group in Europe and I went online and purchased a 30-day Travel Pass for her phone number. However, when she landed in Germany, she got the standard roaming message that she will be charged $18/day. When I go online to check her account and add-ons, the Travel Pass does not show up. So I tried adding it again today. Again, nothing is showing up in the self-serve web page. I’ve tried Koodo assist, and that is completely useless. I went into a store, they said they couldn’t show me anything. I cannot use the chat function, as it is my daughter’s phone. This is so frustrating. I don’t know what to do to figure out if she’s on the Pass.

I am on a $250 prepaid plan for 360 days. This includes unlimited Canada-wide calling, unlimited texting, and 12 GB of 3G data for the whole year. As of 22 Mar 2026, Koodo is offering a $149 prepaid plan for 360 days. It features unlimited Canada-wide calling, unlimited texting, and 30GB of 4G data. When I go to my online account, I have the choice of renewing at the same $250 price. When I click on “Change Plans”,  I only see more expensive monthly prepaid plans.According to Mobile Master Oliver C, current cheaper plans are generally available only to new customers.But what if I ask Koodo to totally close my account (including oline account) and wait a few days. Can I go online to Koodo’s public website and sign up for the cheaper $149 plan as a “new” customer?What if I subscribe to another mobile company for a month after terminating my account with Koodo? Can I take advantage of the cheaper plan as a “new” customer after a month?What if I go to

I travelled abroad with no easyroam activated and Koodo charged me 75$ before the plane even hit the ground. I was connected to the network for 5 minutes, i was not using my phone at all, my phone was doing something in the background. 75$ for nothing. Outrageous. If easyroam was activated, it would have cost 18$. The cost of a month of data abroad is 15$. Again just outrageous. I am leaving Koodo asap. 

I am attempting to set-up wi-fi calling but am not able. - I have a Galaxy S23 FE on a monthly plan - the “wi-fi calling” toggle is not visible in the settings menu on my phone - the “VoLTE” add-on is not visible in either “My add-ons” or “Add-ons available for you” selections of the Mobile Services menu on the Self Serve page. - entering VoLTE in the search yields no answer.  I am instructed to re-phrase my questions.  I have also tried “wifi calling”, “wi-fi calling”. “wi-fi call”, “wifi call” and continue to get the same non-answer. I someone able to instruct me on what needs to be done to rectify this problem?Thank you!

Hello,I tried to switch my prepaid plan to a postpaid plan using the “Fast Switch Self Serve” option, but I received a message saying it is “limited to select customers only for now.” When will this feature be available for customers like me? 

I’m unable to add the free perks using the self-serve option. I’ve tried 2 different computers, and the system still tells me to try an hour later.  Please assist.

My mother in-law’s phone is under my account. It is a flip phone that she uses for calling only, no data no texts. She’s late 80s so just calls, She occasionally dials an US number by accident and it adds a few bucks to my bill. Is there anyway to block that from happening using Koodo. I know when I was with Virgin they restricted the calls so only in country and local calls were allowed but I can’t find that option with Koodo

What are the options to bundle home internet and mobile numbers?

I was on a stream + basic plan and this morning I see on my credit card statement that I’ve been charged for premium. I don’t seem to have to option to go back to basic and how do I get a refund for premium upgrade that I didn’t request? Thanks in advance. 

I was just on bestbuy website and they have plans with Telus/Bell or Rogers for 35 dollars a month with 100 gigs at 5g speeds. I'm paying $39.95 ×2 lines at 4g speeds with 100 gigs. Will you match it or I'll switch providers  

I'm going to the Cayman Islands soon and my wife and I both have this perk, so trying to establish how to best utilize it without incurring any additional roaming fees. If we land in Cayman islands on Day 1 at 2pm local time and I let my phone roam and my wife leaves hers on airplane mode, when does my 3 days end? Is it 1159pm on day 3 or 2pm on day 4. As in, is it calendar days (So day 1 is always shorter) or 3 consecutive 24 hours periods from first roaming connection? If the former, is it based on local time zone?

I signed up for Stream+ Basic, when I launch Disney+ Standard with ads though Koodo to enable Disney+ it asking me to choose a plan that looks like I need to pay $8.99 on Disney+ website. I used a Private/Incognito window with same results, Brave Browser on my phone with adblock turned off does the same thing. Netflix Standard with ads & prime worked.