Koodo Community
Community
Question

Can't select Plan

  • 3 September 2023
  • 4 replies
  • 236 views
M

I am trying to switch my rate plan from the 10GB 4G @ $37/mo to the 20GB 4G @ $37/mo, (Happy Day Deals) but am not seeing the 20GB deal in the plans available for me to choose from in self-serve.. 

How do I switch and get the deal?

This topic has been closed for comments

4 replies

Flo Koodo
Userlevel 7
Badge +4

Hi @Mando 

The $39 20Gb plan that is advertised on the website can be selected when activating a new line, it is not available as a rate plan change, this is the reason why it doesn’t show up in the available plans list when you attempt to change your plan. 

M

Interesting. So existing customers can’t take advantage of that promotion? I brought my own phone to Koodo. There’s a way better deal with another carrier offering 30GB at 5G speeds with unlimited data at reduced speed for only $40/mo. I’m tempted to cut my losses and go there instead if I can’t get the deal at Koodo. I’m already setting up my profile with the other carrier now as their offer expires soon.

Dinh
Userlevel 7
Badge +4

Interesting. So existing customers can’t take advantage of that promotion? I brought my own phone to Koodo. There’s a way better deal with another carrier offering 30GB at 5G speeds with unlimited data at reduced speed for only $40/mo. I’m tempted to cut my losses and go there instead if I can’t get the deal at Koodo. I’m already setting up my profile with the other carrier now as their offer expires soon.

$40 for 30GB at 5G is a good deal. Was the deal from Public Mobile?

in any case, I recommend you contact Koodo directly and ask a rep to look into it (by setting a call back or by chatting via Facebook/X (Twitter) messaging). If not, the deal from Public Mobile isn’t bad.

A Koodo customer, opinions are my own.
M

Right? It’s a great deal. I asked for a call-back from a rep 6 hours ago and heard nothing. I had just signed up with Koodo in July after 15 years with Telus Mobility and have only just completed one billing cycle. Looks like I won’t be staying long. All they had to do was give me the deal or respond and I wouldn’t have had to go looking elsewhere. Oh well….🤷

Terms & Conditions
Koodo Community