I recently switched from 4g to 5g data plan. I went into my mobile network settings and it's showing as 5g, but when I got this phone, a Samsung S22 ultra, 5g wasn't available with koodo, it is now, but I think my sim card is showing as 4g, how do I get that to 5g? When I in my home, my data is slow, and on 4g but I had to run an errand, and I noticed my data went to 5g. So why not 5g at home.
Question
data changes
This topic has been closed for comments
+45G isn’t available everywhere yet so your phone will go back to 4G/LTE when 5G isn’t available.
You can refer to this coverage map to see where it is/isn’t available:
https://www.telus.com/en/mobility/network/coverage-map
Do keep in mind that there are a variety of environmental and other factors as well that could limit which network you can connect to as well.
1 person likes this
I checked the coverage map, and 5g is definitely available in my area. The weird thing is, in my apartment, it's 4g, but I went to the front of my building to wait for a food delivery, and it went to 5g. I was maybe 20 feet from my apartment. Sometimes, I have no data service in my apartment, so I just go to wifi
Sometimes wireless signals do not travel well in buildings. Similar to me getting almost no signal inside IKEA.
Thanks so much. I really appreciate the assistance
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.