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All discussions about Koodo plans and add-ons.

  • 1,084 Topics
  • 3,850 Replies
1084 Topics
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lleblancBeginner
asked in Plans & Add-ons
refer a friend

Hi there I did the refer a friend and joined through my friends referral and we both have not got the $5 off a month yet till the $25.00  Please advise how long this takes as I have already had a phone bill. thanks,

592
L
3 months ago
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wincydemyConnector
asked in Plans & Add-ons
Receive SMS or phone call while travelling

Hi, may I know if I can receive SMS or phone call while travelling outside Canada without turning on EasyRoam?

888
W
3 months ago
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Whyte RabbitRockstar
asked in Plans & Add-ons
Why are all plans in my account autopay now?

Ive been here for 7 years and now I can't change my plan because I have to go to auto pay? Ive never missed a payment. 

1382
W
3 months ago
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I have questionsMember
asked in Plans & Add-ons
why does easy roam say "active" in self serve section when airplane mode is on and data is off

I have not activated it and better not be charged for it

423
I
3 months ago
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LanzersNew Member
asked in Plans & Add-ons
When does new plan take effect?

I want to change to a US/Canada plan for travel next week (no tab) instead of using data roaming.  How soon does the new plan take effect? I want to use my phone in the US as I do in Canada (not having to turn on Airplane Mode and rely on wifi).

381
O
3 months ago
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michaelmarlinNew Member
asked in Plans & Add-ons
Stream+

So I have three phones on my plan,  My Wife, Son and Myself  if i Order Stream+ we all live in same household, can we all watch Disney+ Netflix etc or would i need to order Stream+ for each and every one of us.  Can three people in same household all watch it,  three different compputers or TV’s thanks

801
D
3 months ago
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Scott BergenBeginner
asked in Plans & Add-ons
Roaming quality/coverage - Portugal

For anyone who has used Koodo roaming in Portugal - can you comment on the speed and coverage of cell service in the main tourist areas? 

383
D
4 months ago
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flakesnowOrganizer
asked in Plans & Add-ons
what is canadian LD?

What is canadian LD? My plan contains unlimited canadian LD. Is it same with unlimited canada wide calls?

622
Mayumi
4 months ago
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Kat1972Connector
asked in Plans & Add-ons
Europe Easy Roam Travel Passes

I received the email yesterday about the Europe Easy Roam pass.   Is this a time-limited feature, and how soon can I add it for a trip at the end of November? Thanks,Katherine

4638
Flo Koodo
4 months ago
J
jlf1972Beginner
asked in Plans & Add-ons
Europe Easy Roam Travel Pass Question

Hi All….I believe I have added the 30 day package on my account for a med trip.  Everything I read (after adding the add on lol), says “the 30 plan will activate once you are roaming in ONE of the included countries”.  My question is - can i move between multiple countries with this plan or is it only valid for one country?  If it’s country to country in all of Europe that’s a great plan - if it’s restricted to only one country, not so much!  Thanks.

2521
Bernard Koodo
4 months ago
S
SudarshanaMember
asked in Plans & Add-ons
1000 minutes free

When it says 1000 free international minutes, is it per month or for the period of contract?

523
S
4 months ago
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Rodneyc8063Member
asked in Plans & Add-ons
Koodo Stream+ - How do I access Telus TV+ app?

Howdy folks Currently subscribed to Stream+ basic with Koodo Was able to activate Netflix/Amazon/Disney and been happily using it for a few months. Decided to finally check out the Telus films and series? I tried to download the Telus TV+ app and saw whats offered so am interested in using it. Tried to login using my Koodo credentials but keep on getting an error and cant login. Few questions With the Koodo Stream+ do we get access to the Telus TV+ app? If so do I need to activate the service? As I dont recall seeing an activation email. Any help would be much appreciated

2843
D
4 months ago
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LilyWhiteRoseConnector
asked in Plans & Add-ons
Text messaging not listed in new plans?

My current plan lists unlimited SMS & MMS and also Text Messaging Services as features. I want to upgrade to a plan with more data but it doesn't show these features, nor are they add-on options, are they automatically there? This will be a prepaid plan. Thanks.

556
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4 months ago
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RafkinConnector
asked in Plans & Add-ons
Add Discovery+ ad free to Stream + Koodo Mobility subscription

I subscribe to the original Stream + plan that has Netflix, Discovery+ with ads, and Apple TV. While ordering an new phone I seen Discovery + Ad Free is not available but it will not let me add it to my subscription as an update. Requested 3 call backs, 2 I could not understand or hear because of dogs barking and kids playing in the background. They told me I could add it only as a separate account in addition to my subscription and was not able to remove my original discovery with ads. Makes no sense, I just want to change my existing Discovery I pay for with the Ad Free update and pay any additional cost.Also, I hate call centers that have no idea how to assist

867
R
4 months ago
Rita Hao
Rita HaoOrganizer
asked in Plans & Add-ons
is there any specific offer for newcomers?

Hey there, I still wanted to check if there is any specific offer for newcomers? I am looking for a cheap phone plan, I have my own phone.  thanks

36612
Boa_Guy Koodo
5 months ago
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Lauren873Rockstar
asked in Plans & Add-ons
FX on any stream+ bundle

Hi folks, I just signed up for koodo and the stream plus but can’t get series like The Bear or such. Disney support states to talk to Koodo and that Stream+ premium would not have it either. Anyone know a way to add it on at a cost?

412
L
5 months ago
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LatencyBeginner
asked in Plans & Add-ons
Receive text messages while on seasonal hold

Hi. I’m currently out of Canada and my phone number is on seasonal hold. Can I still receive text messages from Canada? I saw that the seasonal hold plan include “free incoming SMS”, but when I used my koodo sim card, the phone showed “no service”.Thank you

791
O
5 months ago
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Colleen62Beginner
asked in Plans & Add-ons
Netflix Premium - Adding M

Netflix Premium - I have Netflix through Koodo with my stream plus.  When I added this account I was told that I could add members from outside my household exactly like I was able to when the services were provided directly through Netflix.I have not been able to add members outside my household.  When I reached out to Netflix I was advised that I would need to stop Netflix through Koodo and get it directly with Netflix to enable this function.Could someone actually confirm this is correct since I was told by Koodo that I could in fact invite members outside my household with the package I was purchasing.  If this is not possible are there any plans available that will allow me to invite members outside the household?  Thanks

431
Allan M
5 months ago
K
Kimmer12Beginner
asked in Plans & Add-ons
Changing plans and selecting perks

I am trying to change my plan and select the free perk of unlimited long-distance calls.  When I select it the “next” disappears and essentially I am stuck - cannot change my plan.  No idea why.

893
O
5 months ago
V
Voicemailquestion1234Beginner
asked in Plans & Add-ons
How to send Voicemail to email? (NOT Text)

Hello, Title says it all. Signed up for the add-on “Voicemail to Text” which koodo indicates that “Your voicemail will be converted to text and delivered as an SMS message or an email” followed by no instructions on how to actually set the option to EMAIL instead of a text. The voicemails are coming in as a text message currently and we would like to change the setting to email.  Thanks in advance!

732
D
5 months ago
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SteveAdvocate
asked in Plans & Add-ons
Unlimited International Text on Canada-US roaming with data, talk and texts Plan

Hey All, I have the Unlimited International Text perk on my Canada-US roaming with data, talk and texts Plan. Does this plan already include Unlimited International Text? I feel like I have an unnecessary perk selected. Thanks,Steve.

37610
Flo Koodo
5 months ago
D
Dee60Connector
asked in Plans & Add-ons
easy roam ,calling collect

I have a unusual circumstance. When you call Canada from Cuba and call collect are you still charged the easy roam feature ?Also if you do not have easy roam is there a charge ?I know with a landline ( at least there used to be ,not sure now ) there are no fees as the other person accepted the charges is it the same for cell phones ?When we were in Cuba in April ,we needed to contact our travel insurance,didn't know we were to call collect.Planning ahead for Winter and need to know if I should put easy roam on.Thanks Dee 

251
D
5 months ago
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kmacsourisBeginner
asked in Plans & Add-ons
Making calls to Jamaica and the Caribbean

What plan should I be subscribing to to make calls to the Caribbean and Jamaica?

642
K
5 months ago
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VhhMember
asked in Plans & Add-ons
Cheap calls to Ukraine

A call to Ukraine costs $3.60 per minute.  But if you connect some additional package for $7, then calls will cost $0.19 per minute.  Did I understand correctly?  How to make sure that you connect cheap calls to Ukraine and not to another country?  And $7 per month - how is this month counted - from the 1st to the 31st or the month from the date of service activation?  Thanks for the answer.

706
D
5 months ago
A
anmac1789Advisor
asked in Plans & Add-ons
Correct and upto date APN settings for non-koodo moto g14 phone

Hello, everyone I bought a motorola g14 from europe and I want to use it here in North America, the phone is unlocked. But, I can’t access data. I see different versions of setting APN and I am lost as to which is the correct one that will give me the highest compatability and highest connection speed. Can anyone help me with this ?https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phonehttps://www.byteplus.com/en/topic/6501

774
D
5 months ago

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