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All discussions about Koodo plans and add-ons.

  • 1,071 Topics
  • 3,818 Replies
1071 Topics
C
CanDo99Beginner
asked in Plans & Add-ons
Unlimited Long Distance Pack

Hello there,I have the following:Perks: One included at no extra chargeUnlimited Long Distance Pack (27 countries)How do i dial to one of the country? and is it unlimited minutes? or 1000 minutes?Thank you,Usman

2841
Flo Koodo
1 month ago
V
VanierOrganizer
posted in Plans & Add-ons
wifi Calling

I'm new to Koodo Mobile and I want to activate my Wi-Fi call on my phone? Do I need to schedule for callback?Thanks you.

6110
V
1 month ago
A
anjeistubedaConnector
asked in Plans & Add-ons
Temporary number sends messages instead of official number

Hello,Before I ported my old phone number, they gave me a temporary number and once porting was done, when I send messages it appears they are sent from temporary number still and not from my official ported number. Not sure why this issue.Would anyone know the answer and how to fix this. Anjei  

456
A
1 month ago
N
naragamBeginner
asked in Plans & Add-ons
If I port out, what happens to my stream+ sub?

Haven’t been given any decent black friday deals on self-serve, and my promo credits from 2022 have ended. Planning to go to a physical location/third party retailer later today to see if there’s any promo deals loaded on my account, but if I don’t see any good deals like the ones lots of people seem to be getting (or at the very least, something close enough) I’m planning to jump ship.I have a stream+ sub with Koodo. What happens to that?

672
O
2 months ago
S
SLAHBeginner
asked in Plans & Add-ons
Phone purchased through The Tab

Do I need to return the phone after 24 months? I am planning to buy a phone under one of the offers I have under “the tab”

451
Flo Koodo
2 months ago
S
SergeiWBeginner
asked in Plans & Add-ons
Anytime Minutes: Unlimited Can-US

Anytime Minutes: Unlimited Can-US plan.Does it include calling across Can-US border, or only within each country?

271
Flo Koodo
2 months ago
P
Patricia GallantAmbassador
asked in Plans & Add-ons
how do i activate franco+?

I am already subscribed to basic streaming but I don’t see any options to add the French package 

466
P
2 months ago
M
MCJ466Rockstar
asked in Plans & Add-ons
How to Cancel Amazon Music Unlimited

I signed up for the Amazon music Unlimited free trial through Koodo and I cannot find how to cancel it. It says on the Amazon music website that I must cancel through Koodo. Thanks 

424
M
2 months ago
iamCath
iamCathBeginner
asked in Plans & Add-ons
subscribed to TELUS Films & Series.

I subscribed to Stream+ Basic in mid September.  I still cannot access or activate the TELUS Films & Series.I have not received an activation code from Telus.   Nor can I reach anyone!!

521
Flo Koodo
2 months ago
A
AlyseSmith1990Beginner
asked in Plans & Add-ons
stream +

I would like to add stream + to my account. I am already a amazon prime and Netflix member.. how will I switch over payments to you guys etc?

561
Flo Koodo
3 months ago
K
KTD1956Beginner
asked in Plans & Add-ons
Europe Easy Roam Travel Pass

I’m trying to understand how the Europe Easy Roam Travel pass works.Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?.  Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?ThanksKeith

2714
K
3 months ago
A
asdf123Beginner
asked in Plans & Add-ons
Can't remove account add-ons

I’m logged into self-serve, and click on “manage add-ons.” Try to remove International Data Roaming, Pay-Per-Use Intl Long Distance, or International Voice Roaming.I get an error “Heads up! Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.” Can anyone help?

263
Georgia Koodo
3 months ago
L
lleblancBeginner
asked in Plans & Add-ons
refer a friend

Hi there I did the refer a friend and joined through my friends referral and we both have not got the $5 off a month yet till the $25.00  Please advise how long this takes as I have already had a phone bill. thanks,

622
L
3 months ago
W
wincydemyConnector
asked in Plans & Add-ons
Receive SMS or phone call while travelling

Hi, may I know if I can receive SMS or phone call while travelling outside Canada without turning on EasyRoam?

928
W
3 months ago
W
Whyte RabbitRockstar
asked in Plans & Add-ons
Why are all plans in my account autopay now?

Ive been here for 7 years and now I can't change my plan because I have to go to auto pay? Ive never missed a payment. 

1402
W
3 months ago
I
I have questionsMember
asked in Plans & Add-ons
why does easy roam say "active" in self serve section when airplane mode is on and data is off

I have not activated it and better not be charged for it

423
I
4 months ago
L
LanzersNew Member
asked in Plans & Add-ons
When does new plan take effect?

I want to change to a US/Canada plan for travel next week (no tab) instead of using data roaming.  How soon does the new plan take effect? I want to use my phone in the US as I do in Canada (not having to turn on Airplane Mode and rely on wifi).

381
O
4 months ago
M
michaelmarlinNew Member
asked in Plans & Add-ons
Stream+

So I have three phones on my plan,  My Wife, Son and Myself  if i Order Stream+ we all live in same household, can we all watch Disney+ Netflix etc or would i need to order Stream+ for each and every one of us.  Can three people in same household all watch it,  three different compputers or TV’s thanks

841
D
4 months ago
S
Scott BergenBeginner
asked in Plans & Add-ons
Roaming quality/coverage - Portugal

For anyone who has used Koodo roaming in Portugal - can you comment on the speed and coverage of cell service in the main tourist areas? 

393
D
4 months ago
F
flakesnowOrganizer
asked in Plans & Add-ons
what is canadian LD?

What is canadian LD? My plan contains unlimited canadian LD. Is it same with unlimited canada wide calls?

642
Mayumi
4 months ago
K
Kat1972Connector
asked in Plans & Add-ons
Europe Easy Roam Travel Passes

I received the email yesterday about the Europe Easy Roam pass.   Is this a time-limited feature, and how soon can I add it for a trip at the end of November? Thanks,Katherine

4798
Flo Koodo
4 months ago
J
jlf1972Beginner
asked in Plans & Add-ons
Europe Easy Roam Travel Pass Question

Hi All….I believe I have added the 30 day package on my account for a med trip.  Everything I read (after adding the add on lol), says “the 30 plan will activate once you are roaming in ONE of the included countries”.  My question is - can i move between multiple countries with this plan or is it only valid for one country?  If it’s country to country in all of Europe that’s a great plan - if it’s restricted to only one country, not so much!  Thanks.

2551
Bernard Koodo
4 months ago
S
SudarshanaMember
asked in Plans & Add-ons
1000 minutes free

When it says 1000 free international minutes, is it per month or for the period of contract?

523
S
4 months ago
R
Rodneyc8063Member
asked in Plans & Add-ons
Koodo Stream+ - How do I access Telus TV+ app?

Howdy folks Currently subscribed to Stream+ basic with Koodo Was able to activate Netflix/Amazon/Disney and been happily using it for a few months. Decided to finally check out the Telus films and series? I tried to download the Telus TV+ app and saw whats offered so am interested in using it. Tried to login using my Koodo credentials but keep on getting an error and cant login. Few questions With the Koodo Stream+ do we get access to the Telus TV+ app? If so do I need to activate the service? As I dont recall seeing an activation email. Any help would be much appreciated

3033
D
4 months ago
L
LilyWhiteRoseConnector
asked in Plans & Add-ons
Text messaging not listed in new plans?

My current plan lists unlimited SMS & MMS and also Text Messaging Services as features. I want to upgrade to a plan with more data but it doesn't show these features, nor are they add-on options, are they automatically there? This will be a prepaid plan. Thanks.

556
D
4 months ago

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