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All discussions about Koodo plans and add-ons.

  • 1,084 Topics
  • 3,850 Replies
1084 Topics
I
i-kitchenerConnector
asked in Plans & Add-ons
Is there any way to match public mobile offer vs. switching?

Public mobile is offering a $35 75GB plan vs. koodo $53 70GB plan.   For 2 phones that’s over $400/year. Is there anyway to get a match on this offer without switching?  ​​​​​​​I’d prefer the included Canada/US/Mexico coverage too, but would stay if I could match the price. Long time customer (8 years? 10 years? longer?)thanks! 

454
L
15 days ago
J
JoekingstonBeginner
asked in Plans & Add-ons
Has Koodo gone complete down hill in the past year?

I've read numerous posts about people being charged double the price, and now I’m a victim too. It took me three weeks just to get in touch with support through their chatbot, which constantly said, "Unable to connect." When I finally got through, they couldn’t provide a satisfactory solution. They weren’t even able to restore my plan. Now, I have to pay double for my plan for another month, then $5 a month extra from my previous plan going forward, and I’ll have 10 GB less for the next several months. Koodo is going downhill fast. I highly recommend switching to another provider as soon as possible.

363
Flo Koodo
15 days ago
S
suppliedbeefBeginner
asked in Plans & Add-ons
apple watch question

I got an Apple Watch 10 for Christmas, is it possibleTo add it to my current plan?

802
D
20 days ago
L
Lewis20Beginner
asked in Plans & Add-ons
Problem with Perks

Changed both phone accounts we have with Koodo and it would not allow us to apply selected perk of rollover data to both.

151
Flo Koodo
22 days ago
E
EliuzxBeginner
asked in Plans & Add-ons
unable to change perk

Please help to change the perk to International long distance calling for my phone number ends with 15i was not able to change itthanks

346
Flo Koodo
22 days ago
S
Sunshine68Beginner
asked in Plans & Add-ons
Unable to add free perk

Hi. I’ve several times to add the free unlimited international SMS perk. It says to try again later every time. Are you able to add it for me?

202
S
24 days ago
S
Shawn42Beginner
asked in Plans & Add-ons
Do the Canada-US plans include unlimited talk and text?

I'm just not sure because the Canada only plans specifically say unlimited minutes and unlimited messaging whereas the Canada-US plans just say "Canada-US roaming with data, talk and texts". And I don't mean the unlimited international text perk. I mean while I'm in Canada(and I guess the US) are talking and texting to other Canadians(and I guess Americans) unlimited or limited. I don't specifically need a can-us plan but rates are good at the moment and it would be nice to not have to worry about roaming on possible future trips.

1181
Dinh
1 month ago
J
JenVBeginner
asked in Plans & Add-ons
Do I keep the Easy Roam with Canada-US plan?

I just switched to the Canada- US plan. Do I keep the Easy Roam activated, or should I deactivate it? I don't want to get charged daily on Easy Roam, much cheaper to change the plan!Thanks everyone!Jen

541
O
1 month ago
Y
YazoConnector
asked in Plans & Add-ons
Porting out then porting back to Koodo

Hello, I have an account with Koodo that has 2 active numbers. I want to port out one of them which means that the other will stay active with Koodo and the account will stay active. if I receive a winback deal from Koodo, can Koodo port me back to the same account since it is still active ? or it has to be a new account. Thanks

342
Y
1 month ago
B
Blue eyesBeginner
asked in Plans & Add-ons
30 day travel pass

travelling to US and Caribbean how do I pay one price.   I was recently in Europe and I purchased 30-day pass: EU30PASS for $60.00

501
Dinh
1 month ago
W
wardmomBeginner
asked in Plans & Add-ons
Does the 7-day USA Travel Pass include using your data without additional charges?

The Koodo webpage says you can “Access your monthly rate plan, including unlimited talk and text, when you purchase an Easy Roam Travel Pass.”  Does this include DATA ?  Initially I assumed yes, but we all know not to assume anything...Travelling from Canada to the USA in January, need access to Data at the most economical price. The travel plan is perfect, IF it covers data as well as the talk and text.TIA.Andrea

842
W
1 month ago
C
CarolineDupuyBeginner
asked in Plans & Add-ons
Plan Canada USA, endroits inclus

Quels sont les endroits inclus aux USA si j'ai un plan Canada-USA?Fonctionnera-t-il à Puerto Rico qui est un territoire américain?

321
Flo Koodo
1 month ago
G
gmKelvinRockstar
asked in Plans & Add-ons
Amazon Prime activation failed

When I tried to activate the Koodo-Amazon Prime 3 month free membership, I was directed to the Amazon web site > Selected my account > Got the following errorActivation errorThis account is not eligible for this benefit. Can you help?

8810
G
1 month ago
C
CanDo99Beginner
asked in Plans & Add-ons
Unlimited Long Distance Pack

Hello there,I have the following:Perks: One included at no extra chargeUnlimited Long Distance Pack (27 countries)How do i dial to one of the country? and is it unlimited minutes? or 1000 minutes?Thank you,Usman

2201
Flo Koodo
1 month ago
V
VanierOrganizer
posted in Plans & Add-ons
wifi Calling

I'm new to Koodo Mobile and I want to activate my Wi-Fi call on my phone? Do I need to schedule for callback?Thanks you.

6110
V
1 month ago
A
anjeistubedaConnector
asked in Plans & Add-ons
Temporary number sends messages instead of official number

Hello,Before I ported my old phone number, they gave me a temporary number and once porting was done, when I send messages it appears they are sent from temporary number still and not from my official ported number. Not sure why this issue.Would anyone know the answer and how to fix this. Anjei  

456
A
1 month ago
N
naragamBeginner
asked in Plans & Add-ons
If I port out, what happens to my stream+ sub?

Haven’t been given any decent black friday deals on self-serve, and my promo credits from 2022 have ended. Planning to go to a physical location/third party retailer later today to see if there’s any promo deals loaded on my account, but if I don’t see any good deals like the ones lots of people seem to be getting (or at the very least, something close enough) I’m planning to jump ship.I have a stream+ sub with Koodo. What happens to that?

642
O
1 month ago
S
SLAHBeginner
asked in Plans & Add-ons
Phone purchased through The Tab

Do I need to return the phone after 24 months? I am planning to buy a phone under one of the offers I have under “the tab”

431
Flo Koodo
2 months ago
S
SergeiWBeginner
asked in Plans & Add-ons
Anytime Minutes: Unlimited Can-US

Anytime Minutes: Unlimited Can-US plan.Does it include calling across Can-US border, or only within each country?

261
Flo Koodo
2 months ago
P
Patricia GallantAmbassador
asked in Plans & Add-ons
how do i activate franco+?

I am already subscribed to basic streaming but I don’t see any options to add the French package 

466
P
2 months ago
M
MCJ466Rockstar
asked in Plans & Add-ons
How to Cancel Amazon Music Unlimited

I signed up for the Amazon music Unlimited free trial through Koodo and I cannot find how to cancel it. It says on the Amazon music website that I must cancel through Koodo. Thanks 

414
M
2 months ago
iamCath
iamCathBeginner
asked in Plans & Add-ons
subscribed to TELUS Films & Series.

I subscribed to Stream+ Basic in mid September.  I still cannot access or activate the TELUS Films & Series.I have not received an activation code from Telus.   Nor can I reach anyone!!

491
Flo Koodo
2 months ago
A
AlyseSmith1990Beginner
asked in Plans & Add-ons
stream +

I would like to add stream + to my account. I am already a amazon prime and Netflix member.. how will I switch over payments to you guys etc?

541
Flo Koodo
3 months ago
K
KTD1956Beginner
asked in Plans & Add-ons
Europe Easy Roam Travel Pass

I’m trying to understand how the Europe Easy Roam Travel pass works.Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?.  Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?ThanksKeith

2554
K
3 months ago
A
asdf123Beginner
asked in Plans & Add-ons
Can't remove account add-ons

I’m logged into self-serve, and click on “manage add-ons.” Try to remove International Data Roaming, Pay-Per-Use Intl Long Distance, or International Voice Roaming.I get an error “Heads up! Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.” Can anyone help?

263
Georgia Koodo
3 months ago

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