Plans & Add-ons

How do I make Koodo prepaid long distance add-on self-renewable?

I will be in Hawaii for 1 month. I was hoping to change my plan 1 week before travel to the Canada-US roaming with data, talk and text plan. Does anyone know if Hawaii qualifies under this plan? I know sometimes US plans only cover the continental US states and this doesnt always include Alaska, Puerto Rico, and the US virgin Islands...I’d like to know before I change so I don’t end up with a massive roaming bill and I can’t seem to find definitive info on Hawaii NOT being considered a US covered area for this plan. 

Can you please help me to disable my voice mail

I am attempting to set-up wi-fi calling but am not able. - I have a Galaxy S23 FE on a monthly plan - the “wi-fi calling” toggle is not visible in the settings menu on my phone - the “VoLTE” add-on is not visible in either “My add-ons” or “Add-ons available for you” selections of the Mobile Services menu on the Self Serve page. - entering VoLTE in the search yields no answer.  I am instructed to re-phrase my questions.  I have also tried “wifi calling”, “wi-fi calling”. “wi-fi call”, “wifi call” and continue to get the same non-answer. I someone able to instruct me on what needs to be done to rectify this problem?Thank you!

I'm going to the Cayman Islands soon and my wife and I both have this perk, so trying to establish how to best utilize it without incurring any additional roaming fees. If we land in Cayman islands on Day 1 at 2pm local time and I let my phone roam and my wife leaves hers on airplane mode, when does my 3 days end? Is it 1159pm on day 3 or 2pm on day 4. As in, is it calendar days (So day 1 is always shorter) or 3 consecutive 24 hours periods from first roaming connection? If the former, is it based on local time zone?

What happens if after the 3 days are up if you have a 3 day intl roaming Perk? Are you then paying the pay per use rate? You also can not buy a travel pass? Thanks

I changed my provider to Koodo yesterday and its over 12 hours but looks like everyone trying to call me ends up getting VM or unable to connect error. can you check and make sure my number is active for incoming as well as am able to call them but they are not so..

I will be travelling to the Azores at the end of March 2026, and I wanted to ensure that if I purchase a 14 day Europe travel pass, it covers the Azores Islands?  Can any one confirm this for 2026?

I am having problems with Prime video on my Stream + account.I called Prime customer service, they told me I would have to talk to some one at Koodo about it.This makes no sense, but, is it true?Is there some one I can call about issues with Prime? If so, what is the number?

Hi.  We are travelling to Europe for 33 days starting in mid April. Can we activate the 3 day international free travel perk and then purchase the 30 day international travel pass to get 33 days of coverage? Has anyone done this. I’ve seen both yes and no to this question.  Thanks for your help. 

I'm traveling to Hawaii and I currently have a canada US roaming package  is Hawaii included in this package?

Hello, I was wondering if Puerto Rico and the USVI are considered part of the United States under the Canada-US-Mexico plan, which was offered during black Friday and Boxing Day? Thanks!

With this plan, do you turn data roaming on when you’re in Mexico or the US? 

I have a Samsung A55 5G model and I went on to change from 4G to 5G plan 2 days ago. But Since its showing LTE,  I called customer service and tried all the options. Since non of them were working, changed my sim to an e-sim but it didn't work either.They also checked the area for 5G and confirmed that 5G is very strong where I live.Today I thought of giving another try and called customer service and I received a strange answer from them. They said Koodo still provide 4G and haven't started providing 5G even though it's advertised and sold. I really don't believe that.I think other users can see 5G instead of LTE at the top of the screen along with the increased speed as well.Can anyone help me to solve this issue

If I have selected  “3-Day Easy Roam US” as my Perk and also buy a 7-day Easy Roam Travel Pass, does that mean I can use my Koodo data in the US for a 10-day trip?Thank you!

Hi,I want to get some clarifications regarding the Black Friday deal of CAD/US/Mex roaming - 60GB  deal: Plan:  Black Friday plan Canada US Mexico roaming with data talks texts 60 GB ($40 after $10 discount with connecting to chequing account). Calling/Texting/Data in the USWhile in the US with the Koodo Canada–US–Mexico roaming plan, can I make calls and send texts to US numbers without extra charges?While in the US, can I still make calls/texts back to Canadian numbers as part of the plan?While in the US , can i use the mobile data ?Calling/Texting in MexicoWhen I’m in Mexico, does the plan allow me to call or text Mexican numbers without additional fees?While in Mexico, can I also call/text US and Canadian numbers using the plan’s included minutes and messages?While in Mexico, can I use the mobile data ?Cross-Region CallingIf I’m in the US, can I call/text Mexican numbers under the plan?If I’m in Mexico, am I allowed to call/text US numbers as part of the plan?If I'm in Mexico, am I

I am currently on Fido and was looking to move to Koodo. But before I move, I wanted to know if Koodo supports International Wi-Fi calling. I travel quite a lot and would prefer not to incur any roaming charges while making calls over WiFi internationally.

Just switched to this plan. The easy roam my wife uses for a trip to Mexico, she would no longer have to use, as it’s now included. Awesome!She use to text CAR7PASS to 7626 to turn on the week long easy roam.   She used this same one on her last trip to Cuba.    That implies that the Mexico roaming would also include the Caribbean and / or Cuba. The question is:   Does that mean the Mexico part of this plan includes the Cuba and Caribbean?

Hi everyone,I’m planning to activate the 360-Day Prepaid plan and need a clear answer before I proceed.My main question is:🔹 Will I receive incoming SMS messages while physically located in the United States on the 360-Day Prepaid plan?Additional details, just for clarity:– I am asking only about incoming SMS (not calls and not outgoing texts).– Mobile data and data roaming will be turned OFF.– No Easy Roam or add-ons will be enabled unless required.I’ve seen mixed information online, so I’m hoping for a definitive confirmation from someone who knows this plan well or has real experience with it.Thank you!

Hello,I have an iphone11, which is not compatible with 5G. All the new plans that Koodo offer say that they are “at 5G speed”. Does that mean that my phone will not be able to use them? Or will my phone simply connect to 4G and the plan will work?

Hi so recently I finally decided to claim my free perk, and this might be silly to ask but I got the $0 Unlimited International SMS and MMS perk, does that mean that when I'm in Canada I can text people from like the us and anywhere in the world whenever I want and not be charged? And that I can get messages from them and it be free? 

are there current plans i can get WITHOUT setting up pre-authorized* payments? I want a new phone and therefore need a new plan but all of the ones available to choose from say that they are only with pre authorized payments which I refuse to do.So how do I get a plan?

Anyone know how to remove the ability to make long distance calls?  Someone random caller, called me from US; I don’t even have a recollection of calling them back, but now I have a charge of $0.80.  I want to remove the ability to make calls outside of Canada. How can I do that? I tried removing the add-on myself, but I am unable to. If it helps, I use an iPhone 14 Pro, on iOS 26.0.1. Your help will be greatly appreciated. 

I'm currently subscribed to Amazon Prime via Koodo. I'd like to upgrade to Music Unlimited. Will the upgrade get charged to my Koodo account or to my credit card directly?

I want to buy EasyRoam Travel Pass for Belize but I do not see it listed.  Has it been missed or is it under a different name.