Plans & Add-ons

i have already requested seasonal hold since Jan27th, 2026. it didn't work and charged me ＄56,which is not reasonable.Can we contact through email ***@gmail.com. because I removed my sim card, due to worry about being charged more. your staffs didn't  start to seasonal hold for me based on our previous conversations 

we are currently with rogers but are looking for a shared plan. 

I do not see this plan offered now.  How do I sign up for it?

I updated my phone plan yesterday after speaking with an agent, and the monthly amount was $45. At that time, I was able to see an AutoPay option that reduced the monthly charge to $35. However, today I am no longer able to find or enable the AutoPay discount on my account. Could you please check and let me know why the AutoPay discount is not showing, and help me re-enable it if possible and where can i find the service agreement? Thank you for your assistance. 

I have just changed my SIM card with koodo, although it’s showing me no service (SOS) at the right corner of my iPhone. At first, physical SIM card was going to come at my place, although it took more than 10 days, so after this much delay I have changed my mind and go with eSIM card. The service of koodo is very bad, they think their customers are very unoccupied & only have time for this freaking thing on an entire day. The koodo assist don’t let me connect with rep because it’s showing that the contact number is wrong. Now, how am I supposed to contact if I need any help? The contact number that is supposed to be used with koodo is yet to activate although I have not any QR code or activation code received from koodo. I can’t call to someone, also no one can make a regular call to me. The only thing I can do is go to a store in freaking -40 degree C using public transportation. Also, on a very last call, koodo agent told me nothing about the steps, he just mentioned th

Please cancel my internet plan by tomorrow 01/23/26. I have been trying non stop to reach you by phone and no one answers on your line even hours of waiting. Your customer service is by far the worst I have dealt with. PLEASE CANCEL MY PLAN EVEN IF YOU DONT TALK TO ME ON THE PHONE. I AM DONE WITH YOUR SERVICE!

Hi,  Could someone please help remove the International Data Roaming add-on from my account? I have been abroad for the past two months and do not wish to use data on this number.I only need to receive important text messages and make or receive calls when required. I would appreciate your help in removing this add-on.Thank you.

I’ve been trying to change my perk from long distance to Roll over data for about 1 week now. It keeps saying error and I can’t get through to a chat agent.

The plan description says it includes 400 Canada-wide texts. It does not say picture messaging so I take that to mean no MMS. But does the plan support RCS?

I have the Unlimited long distance pack for 27 countries included as a free perk with my plan.  Does this mean that I get completely free calls to the United Kingdom and the United States?

I am receiving Amazon Prime on my TV.  However,  when I go to the Amazon website to make a purchase on a product which states that ‘Amazon Prime Members ships for free’, I still receive a shipping charge.  It doesn’t seem that my membership through Koodo is active. Help.

can I use a easy roam travel pass at $60.00 while in Cuba

This is a follow-on to a question I asked earlier today but I don’t know how to link to it. In summary, earlier this morning, I had a single data booster on my account that was at 91% of usage so I bought another 3GB booster, not realizing that I’d lose the unused portion after 30 days. My previous question got me good answers on what was going on and I understand those answers, even if I’m not awfully happy with what they mean. But now something is happening that makes no sense: I went back into my account to change my plan to something that’s a better fit for me and found that 3% of my new booster has already been used - even though I’m at home and have only used the phone to play some games while I’m on WiFi - and the usage on my older booster is LESS than it was earlier today at only 89%.Can someone possibly explain to me? Why would it start using a new booster when the old one still wasn’t exhausted and how did usage on the old one DECREASE?? 

I'm traveling to Hawaii and I currently have a canada US roaming package  is Hawaii included in this package?

I am massively confused by my account right now. Last summer, I got a text saying that the monthly fee was going from $15 to $18 on my prepaid plan, which was for unlimited text and 100 minutes of Canada wide calling. I was very happy with that plan because I make and receive very few phone calls and just bought data boosters periodically as I used them up. But a few months later, I tried to buy an additional data booster and was told - by a HUMAN agent, not an AI - that there were no boosters any more and that my $18 plan now gave me UNLIMITED calling (and I think texting) but only a very limited amount of data - 250 MB or thereabouts - and that I’d have to pay more if I wanted more data. I told him to leave me with that plan for the moment so that I could see if it that was sufficient for my modest needs. Today, I went into my account and noticed that it was back to 100 minutes of calling and there were a variety of boosters again; my data was almost exhausted so I bou

I’m going to be traveling to Europe and UAE for a total of 3 weeks, is there a travel pass that covers both? I could only find one for Europe.  thanks. 

Hi, Koodle has cancelled the prepaid plan I’ve been in for years and is offering a more expensive one (from $15 to $18) with only 500 MB of data per month. I still have about 1 GB of data on my old plan and I’m wondering if I can postpone switching plans until I use the data or whether (unlikely, I’m sure) the 1 GB of data I have will rollover onto the new plan. I am able to purchase more data on the new plan but it expires after 30 days. Argh.

Hello, I was wondering if Puerto Rico and the USVI are considered part of the United States under the Canada-US-Mexico plan, which was offered during black Friday and Boxing Day? Thanks!

With this plan, do you turn data roaming on when you’re in Mexico or the US? 

I have a Samsung A55 5G model and I went on to change from 4G to 5G plan 2 days ago. But Since its showing LTE,  I called customer service and tried all the options. Since non of them were working, changed my sim to an e-sim but it didn't work either.They also checked the area for 5G and confirmed that 5G is very strong where I live.Today I thought of giving another try and called customer service and I received a strange answer from them. They said Koodo still provide 4G and haven't started providing 5G even though it's advertised and sold. I really don't believe that.I think other users can see 5G instead of LTE at the top of the screen along with the increased speed as well.Can anyone help me to solve this issue

If I have selected  “3-Day Easy Roam US” as my Perk and also buy a 7-day Easy Roam Travel Pass, does that mean I can use my Koodo data in the US for a 10-day trip?Thank you!

Hi,I want to get some clarifications regarding the Black Friday deal of CAD/US/Mex roaming - 60GB  deal: Plan:  Black Friday plan Canada US Mexico roaming with data talks texts 60 GB ($40 after $10 discount with connecting to chequing account). Calling/Texting/Data in the USWhile in the US with the Koodo Canada–US–Mexico roaming plan, can I make calls and send texts to US numbers without extra charges?While in the US, can I still make calls/texts back to Canadian numbers as part of the plan?While in the US , can i use the mobile data ?Calling/Texting in MexicoWhen I’m in Mexico, does the plan allow me to call or text Mexican numbers without additional fees?While in Mexico, can I also call/text US and Canadian numbers using the plan’s included minutes and messages?While in Mexico, can I use the mobile data ?C

I am currently on Fido and was looking to move to Koodo. But before I move, I wanted to know if Koodo supports International Wi-Fi calling. I travel quite a lot and would prefer not to incur any roaming charges while making calls over WiFi internationally.

Just switched to this plan. The easy roam my wife uses for a trip to Mexico, she would no longer have to use, as it’s now included. Awesome!She use to text CAR7PASS to 7626 to turn on the week long easy roam.   She used this same one on her last trip to Cuba.    That implies that the Mexico roaming would also include the Caribbean and / or Cuba. The question is:   Does that mean the Mexico part of this plan includes the Cuba and Caribbean?

Hi everyone,I’m planning to activate the 360-Day Prepaid plan and need a clear answer before I proceed.My main question is:🔹 Will I receive incoming SMS messages while physically located in the United States on the 360-Day Prepaid plan?Additional details, just for clarity:– I am asking only about incoming SMS (not calls and not outgoing texts).– Mobile data and data roaming will be turned OFF.– No Easy Roam or add-ons will be enabled unless required.I’ve seen mixed information online, so I’m hoping for a definitive confirmation from someone who knows this plan well or has real experience with it.Thank you!