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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 1,105 Topics
  • 3,963 Replies
1105 Topics
B
BFriendlyCoach
asked in Plans & Add-ons
selecting a perk or changing plans continued error

Every time I try and change perk or switch data plan I get an error I don't know why could really use some help!

6514
Georgia Koodo
16 days ago
G
gregoryyyzOrganizer
asked in Plans & Add-ons
No callback at scheduled time?

I renewed my 3 lines during a scheduled callback with Loyalty today. They needed to confirm each current line/device via text or call. My brother has one of the lines and was not available. We scheduled a callback for 6pm but no one called. I am unable to schedule another callback via chat. Also, I received confirmation on a $45 CAN USA 100gb plan as agreed but minutes later that plan was removed and a (never discussed) $50 120gb plan added (same number).How to get this straightened out?

985
G
16 days ago
L
Lulu2Beginner
asked in Plans & Add-ons
How do I get my perk to attach?

I changed my plan and bought a phone on Nov 28.  I didn’t get a confirmation email with tracking number but my phone did arrive yesterday.  I’m having an issue with getting my perk attached.  I had the unlimited international long distance perk on my previous plan and that’s why I chose the new plan that I did.  It’s basically the same except for 20 less GB.  when I sign into my account it asks me to choose my perk and already had the LD one checked.  The only thing is it doesn’t attach onto my plan.  Right  now what’s showing is the 0$ pay per use international plan which the “digital assistant” says is a pay the long distance charges plan.  I’ve been having chats for three days and trying to get the assistant to schedule a call back but it keeps coming up with other things to look at.  I thought I’d achieved success last night but then it wanted to check other stuff so I don’t know if I”m getting a call back or not.  I’d just like to get the perk attached.  On  my previous plan it sh

172
L
16 days ago
A
anon98765Beginner
asked in Plans & Add-ons
charged for roaming while in USA

I was told that my plan covered roaming in USA and Mexico but was charged for roaming today. why?

383
Dinh
16 days ago
M
mycj7Connector
asked in Plans & Add-ons
Got a text saying that I received 25gb for free and apple tv for 6 months. No go on my account and text message vanished!

Koodo sent me a text 10 days ago telling me that I received 25gb of data for free and apple tv for 6 months. The text said the 25 GB would be added to my plan automatically and I would have to opt in for the rest.  Free is free, so I'll take it. The free GB didn’t show up on my account and the text message vanished! I have no proof now! How do I get a hold of Koodo to complain about this?

929
M
17 days ago
C
courtneymOrganizer
asked in Plans & Add-ons
I Keep getting an Error when picking my perk

I changed my plan on Saturday Nov 30th and I keep getting the same error when trying to pick my perk. What does this error mean and how do fix it to pick my perk? I have tried many times since last Saturday. Transaction ID here: U1733347635640I9945  

234
C
17 days ago
A
abenbenbabyConnector
asked in Plans & Add-ons
I can't change my plan

I tried to change my plan which have 2 line under my account. One is done but another one can’t go through and shows can’t pick the Perk now. Who can help me fix this problem? Or can some customer services call me back?Thanks 

4315
A
17 days ago
M
MilMoBeginner
asked in Plans & Add-ons
Can't PIck a Perk

I’ve been trying to pick a perk the last couple of times I changed my plan. Both times, I ended up picking the new plan without a perk, Now, it shows a banner on my Self Serve page suggesting I pick a perk, but when I try I always get a transaction error. I’ve tried from different devices & browsers to no avail. It used to work reliably in the past.So how do I get Unlimited International SMS added to my account?

463
Flo Koodo
17 days ago
J
JasmineCOrganizer
asked in Plans & Add-ons
Unable to get a callback scheduled

I tried chatting with the Koodo Assist as well as calling the callback line. Both say reps are busy and unable to come to the phone and a callback can’t be scheduled. But isn’t that the point of scheduling a callback? I want to switch to the Cyber Monday plan but can’t do it on Self-Serve. Any ideas? Calling the line didn’t work and Koodo Assist is blocking all attempts.

935
J
17 days ago
D
D.LAdvocate
asked in Plans & Add-ons
Need help from Koodo rep to check status of account?

Signed up for 4 lines on Friday, then cancelled all and reopened the same 4 lines with new plans yesterday. I’m now only able to see one line and that’s with the plan that was already canceled.I can’t reach customer service by phone. Would someone from Koodo be able to help me check to make sure everything is fine?Account# **01

493
D
17 days ago
T
ThereseLBeginner
asked in Plans & Add-ons
Easy roam not working in Jordan

Im visiting Jordan and activated easy roam which worked the first couple days then I stopped having access to data and sms if I’m not in a wifi zone. (not sure about calls as I don’t want the extra charges)I’ve tried with a rep with no luck and  all the troubleshooting on the forums with no progress though can’t seem to turn off the automatic connection function to try another network.What am I missing?

132
D
17 days ago
B
bgtmBeginner
asked in Plans & Add-ons
family and friends discount eligibility

Is there a minimum monthly plan required to be eligible to FF discount?I was on a $65 plan, which was a deal back to 2 years ago came with $20 off. My friend got me another -$13 EPP discount on bill, I supposed that’s 20% off FF discount.  now the $20 off will expire, and under self serve I see this $39 deal ($34 if auto pay)when I click checkout, it didn’t mention about the FF discount, so wondering will I be able to keep the 20% FF discount, thank you! 

413
D
17 days ago
R
raphBeginner
asked in Plans & Add-ons
Wrong Price when changing plan

I selected an exclusive $40 plan offer, but on the confirmation window I see $45. If I select it will I still pay $40?

485
D
17 days ago
JEL
JELBeginner
asked in Plans & Add-ons
how can I order this plan

I am interested in this plan (see below), Since I would be paying the full price for the phone upfront I assume no need for credit check, right, as I am not requesting credit. How can I order this plan? Description Upfront Per 30 Days Plan Koodo Mobile $15 Prepaid Base Plan - $15.00 Phone ZTE Cymbal 2: $85 upfront $85.00 - Minutes 100 Minutes (Canada-wide Minutes (Talk add-ons available)) - - Data 500MB Data ((Includes 500MB Auto Top-up bonus) ) - - Messages Unlimited (Nationwide & International Text & Picture messages)

302
JEL
17 days ago
D
D.LAdvocate
asked in Plans & Add-ons
Why did Koodo cancel my service? Need reactivated!

In summary, I opened an account with 4 lines (including phones) on Black Friday over the phone, the rep lied about plan price so had to cancel and renew the account with new plans (also including phones).Now, Koodo has arbitrarily decided to cancel all my lines (received an email notifying of cancellation) even though all I wanted was to cancel the former lines, not the new ones!I have 8 phones now and no account! I’d really like to have my 4 recent plans reopened if a Koodo rep can help me please!

453
Flo Koodo
17 days ago
K
KepiOrganizer
asked in Plans & Add-ons
Disabled Easy Roam but it's still showing as enabled

I recently removed both the US and International Easy Roam add-ons from my account, received the confirmation e-mails of each change, and can see that they have been removed as of December 2 in my account’s Transaction History.However, when I look at the Easy Roam page when logged in, it’s still showing Easy Roam INTL- PayPerUse Access On is active (it’s correctly showing nothing under the US side).Looking at my current active add-ons, I see that International Data Roaming and International Voice Roaming are both still there – which is what I want – and neither Easy Roam option is there – which is also what I want.Why is Easy Roam INTL still showing up as active when it isn’t? Or rather, is it actually still active?

172
K
17 days ago
N
NelsonCLangleyBeginner
asked in Plans & Add-ons
Switched plans and different plan showed up?

I used the self serve to switch plans from a $65 US-CAN plan to a $49 Promo plan.  After I approved everything, suddenly it’s showing as a $70 plan, and now there are no plans showing.  Did the promo expire as I was changing plans?

475
Flo Koodo
17 days ago
D
Don WarenkoBeginner
posted in Plans & Add-ons
can not pick a perk

I am unable to pick my perk already had a conversation going

122
Georgia Koodo
18 days ago
P
PrashanthBeginner
posted in Plans & Add-ons
wrong

Why are you displaying working promotions.Online and your message are both are different It's wasting my time

101
Flo Koodo
18 days ago
M
MasonlawrOrganizer
asked in Plans & Add-ons
VOLTE addon

Could you please add VoLTE to my account? I'm receiving the error message "The number entered doesn't match our records. Please re-enter your number." When trying to get a verification code to setup for wifi calling. I checked my add-ons on Self serve and noticed that VoLTE is not on there. Thanks in advance!

7610
M
18 days ago
V
vishnucitOrganizer
asked in Plans & Add-ons
unable to add long distance perk when changing plan

Hello. I am trying to change my plan. When I try to add long distance perk and click next, it shows no perk added. Should I just select confirm and will this add to my plan? I went back multiple times and tried un selecting and re selecting. Bud doesn't work. 

376
Flo Koodo
18 days ago
Y
Yan9322Beginner
asked in Plans & Add-ons
Unable to add perk when plan changed

My new plan includes one free perk.I wanted to add this perk, the unlimited long distance perk (27 countries).I selected this and click “Next”, but the system showed me perk not added.Is there any solution?Thanks in advance.

213
Flo Koodo
18 days ago
J
Jack PBeginner
asked in Plans & Add-ons
Why Did My Phone Plan Change Automatically?

I was on a $44/month plan up until Sept 2024, and I noticed Koodo automatically changed my plan and increased it to $49/month without asking my permission for the exact same plan. They have a “special offer” to bring me back down to $44 a month with 40 more GB of data, that I had to physically go in and apply to my phone plan. Quite scummy if you ask me. When you change plans via the self-serve function, there is no expiry date listed on the phone plan offerings. This is a terrible business practice.After being a customer for 8 years, this is quite upsetting. I have even been on the same iPhone XS Max for years without any offering to upgrade me, considering my long-standing relationship with Koodo. I feel that they should try to keep their customers by offering them a phone upgrade that is a little bit of a better deal than the rest of the public. These black friday & cyber monday deals are barely competitive in comparison to the competition. I try to reach out and I can never spe

312
G
18 days ago
M
MasonlwrConnector
asked in Plans & Add-ons
volte wifi calling addon

Could you please add VoLTE to my account? I'm receiving the error message "The number entered doesn't match our records. Please re-enter your number." When trying to get a verification code to setup for wifi calling.I checked my add-ons on Self serve and noticed that VoLTE is not on there. Thanks in advance!

587
M
18 days ago
M
MrGUDAdvisor
asked in Plans & Add-ons
New service (line) added to my account, but, wrong service.

Hi,i added new line (service) under my account yesterday, today it showed up in self serve, however, service i see does not include the features, data that i was told via the phone.Trying to schedule the callback, however, unable to do so.“ We're busier than usual right now, and unable to get you to a rep at this time. “What should i do ?:)Thanks

6711
M
18 days ago

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