Plans & Add-ons

I have a family plan. My sons account, he opted for Data rollover for his monthly perk but Data never rolls over. When I log into my account, it shows that it is enabled for his profile but I keep getting prompted to pick a perk. Can someone assist me with this please? 

I want to add the connection to Qatar

I paid for streaming basic + basic.  $38Was working fine.  Last payment came out 3 days ago....   now disney plus wont let me in unless I complete separate subscription paying more.   Why?

I have tried to add  a 14-day Europe travel pass to my account several times since June 1 . Each time I add the pass in my account, it gives me the confirmation screen, but the pass does not show on my list of add-ons.   I landed in Poland on June 3, and only recieved a note about easy roam, which is not the same as the 14 day travel pass.   I attempted to activate the travel pass again June 3. It is still not active.  I’m getting success messages online,  and then Koodo sends me a text that tells me “ Nice. You have purchased more data to be used until the end of your bill cycle, which ends at 11:59pm on 2026-06-21-4:00.  Your data is not longer paused”  which is not something that I purchased.  My partner that I am traveling with is also a Koodo customer and was able to add the 14 day pass to his account easily. and his is active  Online chatbot will not connect me to a rep or address my question. Can’t schedule a callback.  I’m  considering changing service providers next month beca

I thought I activated a US travel pass via self serve and have been using my phone as normal while travelling, but now I see that I have been charged daily for roaming instead of the one time fee. I see a lot of people on here having the same issue - is there a fix to this? 

I have tried to activate it 4 times. I get told I paid for more data. I am being charged daily rates which are exorbitant. I received a message that it was fixed, but it isn’t.Help!

I have the free 3 month Amazon Prime offer activated but want to know how to cancel. I don’t intend to use it after the trial period. How do I cancel?

I am trying to add a 14 day Europe travel pass for a visit to the UK using the self-serve option.  After I press “confirm changes”  to add the pass, I receive a text saying that I’d purchased extra data, etc.  I tried to add it again today but I still see no mention of an activated pass on my account and still get the text mentioning I purchased added data.  I tried the AI agent for help but it was of no use.

(I tried to add this to my previous conversation but it’s closed for replies. )While using the 14-day Europe Travel Pass if I see a message that “Easy Roam 18/day, and Travel Passes not available in the area."  should I ignore it and assume all is well if I am connected to a mobile network and I will not incur any additional roaming fees?

Greetings,I noticed that lots of people had problems with their Europe Travel Passes. Could somebody please explain to me in detail, what I have to buy, what to activate and how. I'll arrive on July 9 and need to be able to call within Switzerland and to Canada, also to send messages, SMS and MMS, to Canada and USA until August 5. I have 60 GB of Shock-Free data at 4G speed and Unlimited International SMS and MMS on my account.Can my children, who live in the US call and text me as if I were in Canada or will they be charged international roaming, because my phone is in  Switzerland?At times I'll be close to the German and French border, how do I prevent my phone from connecting to a tower outside of Switzerland. I guess I cannot choose Koodo. Any idea what the Swiss carrier's name is?Thanks in advance. 

How do I get these fraudulent charges removed?

I have twice tried to add the two week roaming add on to my plan. When I do I get a message saying I have paid for more data. Once in the US I am being told I will be charged the daily rate if I use my phone.I really want the two week add on - is it possible to receive this? And remove the daily charge?

Hi. I have recently switched to Koodo and have ordered 3 monthly plans for me and a couple of relatives. I used the exact same email and shipping details for each order but on the receipts, they each show a different account number.  On my actual self-serve account (I made this only after making the orders) it only shows one plan. How do I put all of the plans under this one account number and if possible, how do I cancel my order before the sims ship?? Please help, thanks!

I have a yearly prepaid plan.i am going to USA.What add-ons do I need to do the following:Talk in the USA  Text in the USA  Talk back to Canada Text back to Canada

I just created my Koodo Monthly porting over my number from Public Mobile and I am unable to add the free perk. I would like the rollover data.

I added a 14 day travel pass for a visit to the UK via the self-serve option.  I received an email saying that I’d purchased extra data, etc.  I am now in the UK and have received an email saying that I am using easy roam and will be charged $18/day. I’ve checked my account and I see no mention of the travel pass, nor any charge of $50 for the pass.I tried to add it again today but I still see no mention of it on my account.  I tried the agent/AI help but it was no use at all.Why is this so confusing?Please help.

I added a 14-day Europe Travel Pass to my account and now, upon arriving in Spain, I do not see it being activated. I did receive a message stating “You have purchased more data to be used until the end of your bill cycle, which ends at 11:59 pm 2026-07-10 - 04:00. Your data is no longer paused.”  But there’s no mention of my purchase of the 14-day Europe Travel Pass @ $50.I checked my account online and did not see where I was billed the $50 so I subscribed A SECOND TIME.  I have again received the same “You have purchased more data ….” message and again my online billing shows no record of paying for the  14-day Europe Travel Pass. I’ve arrived in Spain and need the Travel Pass while I’m here and do not want to have to pay $18 /day for the next 10 days!How/where will I be billed for the Travel Pass?Should it not be listed in my online billing as soon as it’s purchased?Why is it not listed on my Add-On’s ??HELP!  …. I’m totally confused and it’s a stressful way to begin a vacation.Tha

I have recently added a second line to my account, which should come with a free perk. While it prompts me to choose one, I consistently get an error message when trying to add it (have tried for several weeks). Trying to add rollover data. 

Hi I’m new customer and trying to change my perk but keep giving me an error to connect with a rep.I need to change my perk

Every time I try to purchase a travel pass it sends a messages saying “Koodo: Nice. You have purchased more data to be used until the end of your bill cycle, which ends at 11:59pm on (insert date). Your data is no longer paused!”, but I can’t see any evidence of it getting actually added to my account. I tried to purchase it both before landing and after. I’ve also removed the international roaming and US roaming add-ons, but that hasn’t helped either. I’m currently in Europe, and would appreciate help as soon as possible. Thanks

How to pause or cancel my account im leaving canada already

Hello, I am a Kodoo customer for past 3 years. I am currently having US-roam plan for 60$. I stopped travelling to the US now planning to switch plans. I don't see any plans less than 55$. But in my spouse account I see plans even for 30$. Can someone help me with this ? Thanks Ramya 

​Hi everyone,​I’m posting here because I am incredibly disappointed with Koodo’s customer service and I have completely hit a wall trying to get support.​I recently decided to switch from Public Mobile to Koodo to take advantage of a migration offer: $30 CAD for 100GB of 5G data. However, when I tried to process this, the discount wouldn't apply at checkout.​To fix this, I called customer service. I spent hours on the phone trying to get my provider changed and the promotion applied. After a very long and exhausting process, I was told the original offer couldn't be honored and was offered a fraction of the data instead: $25 CAD for 26GB. While I was frustrated to miss out on the initial deal, I reluctantly agreed just to get the switch finalized.​Unfortunately, it gets worse. I just checked my account details and realized that the plan actually activated on my account is for a measly 1GB of data.​I have been trying to call customer service back to get this error fixed, but I haven't b

I'm trying to switch to the $35/month 40GB plan through Self Serve, but every time I click "Choose Plan and Perk," I receive the following error:"It looks like you can't choose a Perk right now. Please try again in an hour."I have tried multiple times and the issue still persists.Is anyone else experiencing the same problem? Were you able to resolve it?I'm wondering if this is a system-wide issue or something specific to my account.Thanks!

I bought a 30 days travel pass that includes Iceland.. The pass was activated when I arrived. But after two days , I received a message from Koodo saying I am on the Faroe Islands (I am in Iceland)  and am being charged 18$ a day for use of my phone and data.  I tried to get help on the automated help service but no help whatsoever.  I would like to correct the situation and be able to use the pass that I paid for.