Tips, Tricks & Troubleshooting

Hello my voicemail keeps failing and going to error.

My daughter is there right now. I am sure that I have activated all of the roaming add-ons, yet she is still unable to get the roaming message or do anything. She has enabled data roaming on the device.Account number ***.What am I doing wrong? ***edit: removed personal info 

Hi!I'm just wondering if there is a fee for using the wifi calling option. I'm currently on vacation in Canada but there's no cell reception. I will only make calls et send texts to Canadian numbers. I have a monthly plan with illimited calls and messages. It would make me feel safe to be able to call, but I don't want to pay additional fees... thanks!

Just trying to figure out what I did wrong when I tried to place a phone call on my new IPhone 13 Pro (replacement for an IPhone 8). I cannot send or receive calls.  From what I’ve been reading in your Koodo Community I get it that it all has to do with the SIM Card.  Please explain what’s happening here as it’s all pretty new to me.  My old iphone will be going to my granddaughter so I’m guessing the SIM Card for that phone will stay with the phone.

I'm wondering why I can't recieve any text messages unless i have my data on. Shouldnt i be able to send and recieve calls and texts on my koodo network without having to have my data on !? That would increase my data usage and cost me way more. If this is the case, I want off the koodo plan I'm on, as it's over $80 a month and not unlimited data, it's 15 allowed but I'm already at 8 !Still not liking koodo at this time, even though this is the second chance I'm giving them. There won't be a third.

I arrived in the UK and I am unable to make calls or receive text.  I do have the option for International Roaming on my account. Any help would be appreciated. 

I have an 8g data plan on my iPhone SE, which used to be completely sufficient. I could use apple music, instagram, podcasts all of it. I would hit 50% a day or two before my billing cycle is over. Now my data gets choked up within days. This month I had my 50% warning sign days into my billing cycle, despite turning my data off and on due to this issue.  Even with cellular data on, I don’t use Instagram or Facebook, which seem to be killer apps. Yesterday I got the 90% and 100% warnings within two minutes of each other. I used 800 kb in two minutes.I’ve seen this problem on other messaging boards, specifically from Koodo customers. I’m quite conservative with my data, 2 gs used to be enough for me. I don’t understand.And before you ask-I turned off wifi assist-I try not to download anything on data-I turned off most apps for cellular I closed maybe 300 tabs after my data was paused but most of them/maybe all of them weren’t streaming anything. If this keeps up I might switch providers

Phone stopped receiving phone calls and text messages yesterday. I am able to call out and send  text messages. Data is also working fine. Do no disturb feature is off and the issue is not related to numbers in my blocked numbers list.

I recently lost a voicemail my grandfather had left me and I need to know if there's a way to recover it. I'm using a Motorola G Power and it's on Android version 11.Any help would be deeply appreciated, he passed away recently and I just want to hear his voice again. 

So out of the blue today my data stopped working. There is an exclamation mark next to the status bar and I cannot access anything that involves an internet connection. I tried turning off my phone, taking out the sim card and putting it back and and turning the phone back on but that didn't work. I reset the network connections in system settings which also didn't work. I set APN back to default, didn't work. I can't get in contact with Koodo about it. Had a call back set up and when they called it just rang and rang until they hung up. Tried calling the store here and couldn't get an answer. Anyone know any other options on what to do?

Hi, I recently transfered my phone number from another provider to Koodo. I have followed the steps given here. It has been several days and, while my phone number has succesfully been transfered, I am unable to receive text messages. Strangely the exception to this is that if I send a text message to someone myself, I am able to receive their reply. What should I do to get this problem fixed? Some more information that you may find relevant:-I can send text messages and phone calls just fine. I can also use my mobile data with no problem. The only problem is what I described above.-I recently tried switching my sim card back to my old one momentarily, and when I did that, the text messages sent to me which I  had missed have shown up. It’s as if the text messages are still sent to me through my old provider.-I tried resolving the issue using the Koodo digital assistant, which led me to checking that my APN setting match the ones on this page. They do match and that hasn’t resolved the

I have just upgraded my phone and got it today. I still have my old phone with the original SIM card in it. When I put my new SIM card in my new phone, it says no service. Do I have to put in my old SIM card in my new phone for it to work? I thought the new SIM card was already pre-activated.

 I don't see a way, either on my phone nor in the Self Serve site, that gives me the ability to add a phone number to Favorites.  I can delete contacts from the Favorites but do not see a way to add one. 

It said success but code given is CODE_NOT_SENT. Where do I put it as multi reboots removing new sim and reentering has not sent prompt clean OS I had locked it when I lost it got new one, found it sold it Samsung S20 G5

I am currently in the US and activated the roaming packages. I see that the $12 were charged this morning. I am able to have data, but when I call people in Canada, I am receiving a buys signal.  Any tips?

hi  my firestick won’t let me use my koodo phone as hotspot.  says password wrong . is it different than one i use to log into Koodo self serve ?   Thanks for any help .   Rod 

Hello, I keep getting strange calls from unknown numbers asking if I’m Lorenzo. I recently got the new number. Could anyone help? Regards. 

Koodo Home phone, do I just transport the “box”, just plug it into the phone line and it still works with my existing phone number???

Never been able to use my data plan whenever I'm outside the Wi-Fi zone nothing loads it appears to be trying to load something but i haven't had any success which is a waste of money since I'm paying for it every month

Can I use my Huawei P30 pro with Koodo? Watch about the Sim card that is integrated in the phone. Can I use my Huawei phone with Koodo and have a eSim?

I feel like i’m going insane. there seems to be no way to connect directly an agent anymore but i need to discuss my options as my phone was stolen this weekend. does anyone have a direct line? thanks for any help

Hi, I had Wireless home phone for about 2 years. Every few months, i have an issue whereby it does not receive calls. I only realize it if i have not received calls from some time. I test it from my other cell phone and my calls go straight to voice mail. Only way i have found to fix it is to turn off the unit, wait and turn back on. This issue has caused me to miss some important calls. Why is this happening? Any fix you suggest?

Can anyone explain why this keeps happening?My phone is connected to wifi. I'm sitting with 3 other people who are with koodo and connected to the same wifi and aren't having any issues but my phone is defaulting to data saying it will reconnect to wifi when the network quality improves. But when I turn off my data then the wifi connects and there is no issues with the network quality as it works perfectly fine. As soon as I turn the data back on it won't connect to the wifi again stating again that it will connect with the network quality improves.  Just some background I have a Samsung A32 that has had ongoing issues since day 1. I have spent numerous hours talking to koodo tech support, my phones been sent to koodo to be fixed and it's been sent to Samsung to be fixed. Both times it was sent away I was told there's no issues but it comes back with the same issues.  Any helpful insight is appreciated.  

Hi, the title says it pretty much. I’m unable to receive a verification code from a Portuguese bank while in Canada. The problem seems to be only with this bank and their verification system. I have received other short codes texts with verification codes from other services in Europe, so I’m not sure what’s happening. I have seen other posts with similar issues, but I guess what’s not clear yet (from Koodo) is if there’s any way messages are being blocked (for any reason)  from Koodo when it comes from overseas (Europe) and triggers some sort of safety system? They said they have investigated other cases like mine and they haven’t found any issues with their system and that I should check with my provider. I believe I’m in a game of back and forth now, so I just need some clarification on what’s happening, if Koodo has something to do with it. Also, I haven’t found any settings/options in my account (self-serve) for messaging blocking or something like that. My iphone doesn’t have any

I have the $15.00 a month plan. I thought it was free in Canada text and picture messaging. I’m being charged for some of them and I don’t understand why. Help! I can’t find the details of the plan and I have no idea who to ask. I just keep getting charges. Sometimes I’m charged for a picture/text to a friend and sometimes not to the same friend!thank you