Did you use a USB cable to plug in your phone to the computer? Once complete, you should be able to choose file transfer on your device.

For more details, feel free to visit this link. It will show you step-by-step instructions that will make it easier for you to follow. https://www.motorola-support.com/us-en/?page=device/motorola/moto-g-power/topic/data/transfer-data-from-phone-to-computer-windows

Hi MW. Sure did. Moto G was picked up by the PC but when I hit on it I was told no new photos to upload??

I got the pictures on my phone so they are there. PC is not finding them. Went on line looking for answers and What I found was people telling me that the phone needs to be unlocked?

Thanks for the link. I will check it out.

What do you see when you plug the USB cable to your computer?

You need to drag the status bar down on your phone and not on your computer. What happens when you import pictures and videos?

Well MW don’t know how it got done to tell ya the truth and don’t know if I’ll be able to do it again but for now, this time, we got it done!!! Great big thank you to you for your patience and expertise.

Harry

Glad to hear it worked out for you!