Similar to this person I have the dreaded “data explanation mark”
Steps I have tried:
- I reset the phone several times.
- I turned off the phone and removed and reinstalled the sim card, I also tried the second slot as my OnePlus 7T has a dual sim card tray. Reset the phone several times.
- I tried the sim card in my old OnePlus 3. It works, so presumably it’s not a sim card issue.
- I followed the steps to modify my APN at this link and reset several more times.
https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?search_api_views_article_search_fulltext=APN - I then reset my APN to defaults (easily found on google, here’s one link you can follow to see what I mean) https://www.4gapn.com/ca/en/koodo
- Finally I reset the network settings using the following steps: From the Home screen, swipe up, then tap Settings. Tap System > Reset Options > Reset Wi-Fi, mobile & Bluetooth.
Unfortunately none of this has helped, does anyone have any other ideas on what to do? Regarding the APNs, I was very careful to make sure I matched the case (sp.koodo.com) as well as typo checking. Also I live in a major Canadian city and have checked several times, it doesn’t seem that the issue is with the Koodo network. Also data works fine over WiFi.
Thank you in advance!
Best answer by Huskerbusker
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