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Hello, 

I am currently visiting Pakistan, and I do not have EasyRoam enabled through Self-Serve.

I don’t intend on using my device during travel, however my phone (iPhone 12) will not pick up any signal whatsoever. I have tried removing my SIM and reinserting but still no luck. My biggest problem is that I am not able to receive text messages. I do not need to send texts, but receiving them is important since various 2-factor authentication codes are sent to my phone number but because there is no reception I am not receiving any of these important texts. Any guidance you can provide would be greatly appreciated. 

Hello, 

I am currently visiting Pakistan, and I do not have EasyRoam enabled through Self-Serve.

I don’t intend on using my device during travel, however my phone (iPhone 12) will not pick up any signal whatsoever. I have tried removing my SIM and reinserting but still no luck. My biggest problem is that I am not able to receive text messages. I do not need to send texts, but receiving them is important since various 2-factor authentication codes are sent to my phone number but because there is no reception I am not receiving any of these important texts. Any guidance you can provide would be greatly appreciated. 

Did you include the International Voice Roaming and International Data Roaming add-ons to your account?

International Voice Roaming is sufficient to enable calls and texting. Once you have added it in self-serve, restart your phone and you should be able to connect. If you still cannot, do let us know.

Thank you both for your help, enabling the add-ons worked :) 

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