Tips, Tricks & Troubleshooting

Hello!I have Samsung S21 FE that I bought from Koodo a year ago and Koodo sim card.I trying to add eSim as a second mobile network of my country of origin (to receive some text messages), but I can not find “Sim Card Manager” option in my settings. Quick googling gives me an answer that it can be lock\hidden by the carrier. Is it possible to unhide?

I just switched my mobile service provider from Freedom to Koodo on the 16th of this month. However, until now, I can only make outgoing calls but cannot receive any calls. Any calls made to my number go directly to voicemail. My text messaging is also not working, so I cannot receive or send messages. This prevents me from using my online banking. I have tried using different phones and restarting, but these issues still persist.

I just switched to Koodo and cannot send or receive text messages on my galaxy A8 but I can send and receive calls

I have 4 lines on my account and I can only view calls on two of them. When I try I get a message that says this. 

Hi all,I have some voicemails that I need to permanently save on a computer and/or storage device, so that I can delete them off of Koodo voicemail. The voicemais are large in size and take up almost all the voicemail space allocated to me.How do I go about doing that?

(Currently using the Xiaomi Pocophone F1)After switching from Fido to Koodo, I am unable to open most of my apps such as BMO app, chrome, bacon reader, twitter, my phone updater and most other game apps when using data.However apps such as youtube, gmail and instagram works fine.I have checked all my data settings and found that it is indeed turned on and turned off by mistake. I have even done a full wipe and factory reset on my phone. Tried removing and reinserting the SIM card, which after doing so broke a few more apps altogether making it worse.I have even reset and tried creating multiple access point and the various fixes for the APN and MMS ports and so forth.My only solution was to download 1.1.1.1 App by cloudflare and after turning it on and “securing” my connection all my apps now works on data. But doing so slows down my data connection since I am going through a VPN

Phone having problems connecting to mobile data after hours of WiFi.That started a few days ago. Voice works OK.Needs rebooting several times to eventually get data. Is it just my phone or a common issue ? Thanks

I activated call control and it has worked well to deter unwanted telemarketing calls, but recently, in the last two days, it has authorized two calls with the caller id of 'a2' through the screening process. What does this 'a2' mean and how did it get through without having to identify a phone number? 

I’ in Dominican Republic, on vacationI have VOIP service at home in Canada, which I can acess via WiFi.However, when I call my number and dial “1” when I hear my message, I’m asked for a “callback number”.I don’t want someone to call me back!I just want to access my voicemail!What should I do???thanks

Why is my koodo phone number always rejected when I try to use it register for anything online.I always get "invalid phone number" response when I try to apply for jobs and register for important services.Please help me. I have 2 numbers on my profile with the same issue.

Yesterday I had a Telus sim and I could send and receive photos in my messages.  Today I have Koodo sim and I have to turn on my data in order to send and receive photos in my messages.  What needs to be done so I don’t have to keep turning my data on and off?

My Koodo Home Phone was working fine this afternoon. I was away from the unit, and when I came back to it, there is nothing but a Red Y - no bars whatsoever. My cellphone also has no bars. What the heck is going on?? I’m seriously thinking of using another carrier, as getting support for Koodo is basically non-existent. It’s ridiculous.And before you tell me to unhook the home phone and wait and reconnect it, I’ve done that twice already and it doesn’t work. I checked my cellphone to find that there are no bars on it either. Can someone please help with this?

Hi Friends,One of my two cellular line’s data isn’t working since yesterday. The plan cycle resets on the 11th, and definitely data isn’t used it up Already restarted the phone and settings. When I’m at home, it connects to wifi and it works perfectly fine. What are some options to get support from koodo? (I’ve sent them a message on facebook per their group) Thanks! 

I keep getting spam call from China with +86 country code phone number. However, the number keep changing so call control is not working. Is any way I can just block all call from China? 

can’t receive any one-time verfication code e,g,  Amazon, CRA

I am currently in Spain with easy roam on but am unable to receive SMS texts. The issue I have is that my voicemail has also been locked, and Koodo is trying to send me an SMS with the new password which I can't receive. Can someone help me either set up the phone to receive SMS or could someone at Koodo reset the voicemail password and email me the new code to the email that I have registered on KOODO.?

Message from Koodo - old Nokia flip phone getting too old and will stop working sometime in 2023, called Koodo and had them ship me their TCL flip phone, arrived today,  Nokia sim to large for the TCL, paired the phones but when I try the phone switch/selecting the TCL as the paired device I get “service not supported by other device, so far I have been unable to get the contacts from old phone to new one, any ideas other than manually putting in the contacts

My voicemail hasn’t worked for the last several days. Every time I attempt to call it I either get an ‘Error performing request Unknown error’ message or it connects and is completely silent. When it connects and I end the call, I get a call failed message

I added the Stream+ add in yesterday and have waited 20 hrs to activate the streaming services. The stream+ menu under mobile services continues to read “service unavailable”Based on what I read as an existing customer I am being charged right away. I am also still waiting the email confirmation and information on how to activate the streaming services and heard nothing. No email received.

Will this model work on a 5G network when travelling in NZ?  Plan to purchase a local SIM card and not use Easy Roam service. 

Not receiving calls, but getting text messages. Recently started koodo- never got that text about porting the number. 

Bonjour  j aimerais répondre a un sondage pour donner une bonne note au technicien de Koodo qui m'a répondu et donner du bon service et courtoisie mais   j ignore ou e dois aller pour répondre a ce sondage

I purchased a LG Stylo 3+ in September 2017 which I’m now trying to use with another carrier. It’s asking for an unlock code. How do I get one I’m no longer a customer.

I was almost the victim of a scam, and they do have some of my info including my phone number, so I want to put a temporary hold on any requests for porting or SIM swap on my number to ensure they can't get ahold of anything. Anyone have any idea how I can do this or what number to call?

Yesterday  I started using my new ZTE WF723CA Wireless home phone hub hooked up to my home phone that I had been using for many years with my Bell copper landline.  Although I can hear people very clearly, everyone complains that I sound awful--raspy, like a transistor radio type quality of sound.  This was not the case with my Bell landline so I don’t think my phone is the problem.   Just to be sure, I tried it with an old fashioned push button corded phone--but sound was still bad.  I have full signal strength and the device is beside a window.  I had placed my cordless phone hub as far away as possible in the room, but it does need to connect to the ZTE so must remain within the same room.  Is this to be expected with the ZTE device?  ARe there adjustments that can be made?