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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

902 Topics
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902 Topics

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LeonDelhBeginner

asked in Tips, Tricks & Troubleshooting

No "Sim Card Manager" in my S21 FE settings.

Hello!I have Samsung S21 FE that I bought from Koodo a year ago and Koodo sim card.I trying to add eSim as a second mobile network of my country of origin (to receive some text messages), but I can not find “Sim Card Manager” option in my settings. Quick googling gives me an answer that it can be lock\hidden by the carrier. Is it possible to unhide?

11 months ago

NickggggBeginner

asked in Tips, Tricks & Troubleshooting

I just switched my phone from another carrier to Koodo, but I can't receive calls, and the messaging service is not working either. I am unable to receive or send messages. I hope this issue can be resolved as soon as possible.

I just switched my mobile service provider from Freedom to Koodo on the 16th of this month. However, until now, I can only make outgoing calls but cannot receive any calls. Any calls made to my number go directly to voicemail. My text messaging is also not working, so I cannot receive or send messages. This prevents me from using my online banking. I have tried using different phones and restarting, but these issues still persist.

11 months ago

T4MarieBeginner

asked in Tips, Tricks & Troubleshooting

RyuisonBeginner

asked in Tips, Tricks & Troubleshooting

Data not working for most apps unless I use cloudflare VPN app DNS 1.1.1.1

(Currently using the Xiaomi Pocophone F1)After switching from Fido to Koodo, I am unable to open most of my apps such as BMO app, chrome, bacon reader, twitter, my phone updater and most other game apps when using data.However apps such as youtube, gmail and instagram works fine.I have checked all my data settings and found that it is indeed turned on and turned off by mistake. I have even done a full wipe and factory reset on my phone. Tried removing and reinserting the SIM card, which after doing so broke a few more apps altogether making it worse.I have even reset and tried creating multiple access point and the various fixes for the APN and MMS ports and so forth.My only solution was to download 1.1.1.1 App by cloudflare and after turning it on and “securing” my connection all my apps now works on data. But doing so slows down my data connection since I am going through a VPN. Everything also works fine without the VPN when using WiFiI wholeheartedly believe that the issue is from

11 months ago

JusteAdvocate

posted in Tips, Tricks & Troubleshooting

Data not working

Phone having problems connecting to mobile data after hours of WiFi.That started a few days ago. Voice works OK.Needs rebooting several times to eventually get data. Is it just my phone or a common issue ? Thanks

11 months ago

Comet83Beginner

asked in Tips, Tricks & Troubleshooting

Call Control Authorized a2 caller id

I activated call control and it has worked well to deter unwanted telemarketing calls, but recently, in the last two days, it has authorized two calls with the caller id of 'a2' through the screening process. What does this 'a2' mean and how did it get through without having to identify a phone number?

11 months ago

MlukaOrganizer

asked in Tips, Tricks & Troubleshooting

can’t access my voicemail

I’ in Dominican Republic, on vacationI have VOIP service at home in Canada, which I can acess via WiFi.However, when I call my number and dial “1” when I hear my message, I’m asked for a “callback number”.I don’t want someone to call me back!I just want to access my voicemail!What should I do???thanks

11 months ago

Oluwatosin OgundipeBeginner

asked in Tips, Tricks & Troubleshooting

My Koodo phone numbers are always "Invalid"

Why is my koodo phone number always rejected when I try to use it register for anything online.I always get "invalid phone number" response when I try to apply for jobs and register for important services.Please help me. I have 2 numbers on my profile with the same issue.

11 months ago

kcbusyBeginner

asked in Tips, Tricks & Troubleshooting

i have to turn on data to send mms

Yesterday I had a Telus sim and I could send and receive photos in my messages. Today I have Koodo sim and I have to turn on my data in order to send and receive photos in my messages. What needs to be done so I don’t have to keep turning my data on and off?

11 months ago

JoanneMAmbassador

asked in Tips, Tricks & Troubleshooting

No Cell OR Home Phone Service!

My Koodo Home Phone was working fine this afternoon. I was away from the unit, and when I came back to it, there is nothing but a Red Y - no bars whatsoever. My cellphone also has no bars. What the heck is going on?? I’m seriously thinking of using another carrier, as getting support for Koodo is basically non-existent. It’s ridiculous.And before you tell me to unhook the home phone and wait and reconnect it, I’ve done that twice already and it doesn’t work. I checked my cellphone to find that there are no bars on it either. Can someone please help with this?

11 months ago

laneyBeginner

asked in Tips, Tricks & Troubleshooting

My cellular data isn't working. I have data left and I'm just in the city normally

Hi Friends,One of my two cellular line’s data isn’t working since yesterday. The plan cycle resets on the 11th, and definitely data isn’t used it up Already restarted the phone and settings. When I’m at home, it connects to wifi and it works perfectly fine. What are some options to get support from koodo? (I’ve sent them a message on facebook per their group) Thanks!

11 months ago

kirinleeBeginner

asked in Tips, Tricks & Troubleshooting

Block the call from China

I keep getting spam call from China with +86 country code phone number. However, the number keep changing so call control is not working. Is any way I can just block all call from China?

11 months ago

rachelpBeginner

asked in Tips, Tricks & Troubleshooting

Can't receive text messages after switching to Koodo - iPhone

can’t receive any one-time verfication code e,g, Amazon, CRA

11 months ago

avbCoach

asked in Tips, Tricks & Troubleshooting

not receiving sms in spain

I am currently in Spain with easy roam on but am unable to receive SMS texts. The issue I have is that my voicemail has also been locked, and Koodo is trying to send me an SMS with the new password which I can't receive. Can someone help me either set up the phone to receive SMS or could someone at Koodo reset the voicemail password and email me the new code to the email that I have registered on KOODO.?

11 months ago

acecoConnector

asked in Tips, Tricks & Troubleshooting

old Nokia flip phone to new TCL flip phone

Message from Koodo - old Nokia flip phone getting too old and will stop working sometime in 2023, called Koodo and had them ship me their TCL flip phone, arrived today, Nokia sim to large for the TCL, paired the phones but when I try the phone switch/selecting the TCL as the paired device I get “service not supported by other device, so far I have been unable to get the contacts from old phone to new one, any ideas other than manually putting in the contacts

11 months ago

Anna101Connector

asked in Tips, Tricks & Troubleshooting

unable to reach voicemail

My voicemail hasn’t worked for the last several days. Every time I attempt to call it I either get an ‘Error performing request Unknown error’ message or it connects and is completely silent. When it connects and I end the call, I get a call failed message

11 months ago

SarhagConnector

asked in Tips, Tricks & Troubleshooting

Stream+ Add in with no option to activate

I added the Stream+ add in yesterday and have waited 20 hrs to activate the streaming services. The stream+ menu under mobile services continues to read “service unavailable”Based on what I read as an existing customer I am being charged right away. I am also still waiting the email confirmation and information on how to activate the streaming services and heard nothing. No email received.

11 months ago

AT529Beginner

asked in Tips, Tricks & Troubleshooting

iPhone SE 3

Will this model work on a 5G network when travelling in NZ? Plan to purchase a local SIM card and not use Easy Roam service.

11 months ago

racesarahConnector

asked in Tips, Tricks & Troubleshooting

not receiving calls

Not receiving calls, but getting text messages. Recently started koodo- never got that text about porting the number.

11 months ago

Sylvain DédéBeginner

asked in Tips, Tricks & Troubleshooting

Sondage

Bonjour j aimerais répondre a un sondage pour donner une bonne note au technicien de Koodo qui m'a répondu et donner du bon service et courtoisie mais j ignore ou e dois aller pour répondre a ce sondage

11 months ago

Valerie 4498Beginner

asked in Tips, Tricks & Troubleshooting

unlock code Stylo 3 plus

I purchased a LG Stylo 3+ in September 2017 which I’m now trying to use with another carrier. It’s asking for an unlock code. How do I get one I’m no longer a customer.

11 months ago

mjcrombBeginner

asked in Tips, Tricks & Troubleshooting

put a hold on port-out requests and sim swap requests

I was almost the victim of a scam, and they do have some of my info including my phone number, so I want to put a temporary hold on any requests for porting or SIM swap on my number to ensure they can't get ahold of anything. Anyone have any idea how I can do this or what number to call?

11 months ago

RuthWConnector

asked in Tips, Tricks & Troubleshooting

Wireless Home Phone ZTE WF723CA poor sound

Yesterday I started using my new ZTE WF723CA Wireless home phone hub hooked up to my home phone that I had been using for many years with my Bell copper landline. Although I can hear people very clearly, everyone complains that I sound awful--raspy, like a transistor radio type quality of sound. This was not the case with my Bell landline so I don’t think my phone is the problem. Just to be sure, I tried it with an old fashioned push button corded phone--but sound was still bad. I have full signal strength and the device is beside a window. I had placed my cordless phone hub as far away as possible in the room, but it does need to connect to the ZTE so must remain within the same room. Is this to be expected with the ZTE device? ARe there adjustments that can be made?

11 months ago

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