Tips, Tricks & Troubleshooting

I just received my new to me Samsung phone, and it came with a new Sim card, which was suppose to be already activated.  I get the error message Sim card not provisioned…  so I am unable to use my new phone….. I tried removed and reseating Sim card, restarting phone, and also reset network connections.. nothing is working.  It is not a prepaid phone, as I pay monthly, I just added a new phone on, using my tab. What is the problem ?

I live rurally and cell service is really not a thing here, so wifi calling has been a godsend.To make it work:I turn off wifi calling in settings on my iphone 11.Then I reset network settings.Once the phone is back on, I first turn off cellular data, then once wifi  is restored, toggle wifi calling back on.This method has mostly worked like a charm. Keeping the cellular off prevents the phone from searching in vain for a cell signal that will never be strong enough for an actual call (if cellular’s left on, occasionally the phone will “think” that the signal is strong enough, but it never actually is). To my question: despite numerous iterations of the above resets, including updating to the latest ios, I cannot make wifi calling work at all. The cell signal either says “no service” or “SOS only,” not “Koodo Wifi” as it should.Please advise! Thanks! 

Trying to change my private number to public

My iPhone is stuck in SOS mode and won’t connect to the local cell network. I’ve tried everything: resetting phone, updating ios, removing and inserting sim, erasing network history. Does anyone have any tips on how I might fix this problem?

Hello Everyone,Ive set the Call setting, Forward when busy last week and it was working great until today. It seems to have reset itself back to the default settings.  Anyone know why this happened?  Im on a Galaxy S22.

My friend tried to call me this week and she said she wasn’t able to so I’m wondering if her number is a long distance number it starts with 1-906 would that be considered a long distance number outside of Canada?

Galaxy S20 using Google Messages app is regularly failing to send & receive SMS / text messages. When trying to send “Not delivered yet, tap for options” appears and “Message delivers when xxx is online...”, which makes no sense. My phone should send it now and the recipient can get it whenever they’re ready. It’s not my problem when they’re online. Also gives “Tap to download” instead of simply downloading my SMS messages sent to me. Tapping does not download the message. Sometimes restarting the phone will relieve the constipation. This problem only seems to happen on WiFi calling. I don’t know if it’s the phone, the app, or KoodoMobile. Any ideas?

I recently switched from Bell to Koodo and since then have been missing iMessages. It happens randomly and the only reason I know they have happened is because I get notices on my Apple Watch (which does not have cellular).can you help? I saw someone post about this before and said it was an issue on Koodo side

For the past several weeks I’ve been noticing issues with call control. Normally, to my understanding, a caller only needs to pass the call control once. Now however, callers are being asked to pass the check randomly. My wife who calls me several times a week has had to perform this gymnastic exercise several times. Today, a client called me in the morning and then after calling me later, they texted to say they couldn’t reach me because the call was blocked. Are there known issues with call control or what can I do to correct this? I’m using my phone to run a business and I know this is effecting my clients ability to contact me…

Hello - Im considering changing from Bell to Koodo and unsure if my phone is compatible. I bought it at Bell and it is an iPhone Xr. Would it work with a Koodo SIM Card?

I just signed up with Koodo  and have UL US LD. I cannot access a US number. I talked with the local sales person, he tried my SIM card,,, changed a few settings, etc. with no luck. Previously, with Rogers,  I could access this number (1 667 770 1400). The number is a teleconference hub. I will have to cancel my Koodoo account if I cannot reach this number.     i  

Bonjour, If i turn off the roaming while i’m in the USA, will i still receive text and phone calls? My plan is not to answer, just see who is trying to contact me.

My daughter is in Spain for a month for an exchange, and her host got her a local SIM card to use while she was there. It was cheap and works great (8 euros for 22 GB or something).My concern is she reported that when she started up the phone with the new temporary SIM, she received a SMS from… Koodo? (I’m not sure), saying that (and I’m paraphrasing here) after 29 more days her current phone number with Koodo would be lost.Does this make sense? If you swap out the Koodo SIM for a month, do you lose the Koodo phone number or is there some other problem with using a local SIM card while traveling for an extended time? Easy Roam is crazy expensive compared to local European plans.

Hello!I have Samsung S21 FE that I bought from Koodo a year ago and Koodo sim card.I trying to add eSim as a second mobile network of my country of origin (to receive some text messages), but I can not find “Sim Card Manager” option in my settings. Quick googling gives me an answer that it can be lock\hidden by the carrier. Is it possible to unhide?

I just switched my mobile service provider from Freedom to Koodo on the 16th of this month. However, until now, I can only make outgoing calls but cannot receive any calls. Any calls made to my number go directly to voicemail. My text messaging is also not working, so I cannot receive or send messages. This prevents me from using my online banking. I have tried using different phones and restarting, but these issues still persist.

I just switched to Koodo and cannot send or receive text messages on my galaxy A8 but I can send and receive calls

I have 4 lines on my account and I can only view calls on two of them. When I try I get a message that says this. 

Hi all,I have some voicemails that I need to permanently save on a computer and/or storage device, so that I can delete them off of Koodo voicemail. The voicemais are large in size and take up almost all the voicemail space allocated to me.How do I go about doing that?

(Currently using the Xiaomi Pocophone F1)After switching from Fido to Koodo, I am unable to open most of my apps such as BMO app, chrome, bacon reader, twitter, my phone updater and most other game apps when using data.However apps such as youtube, gmail and instagram works fine.I have checked all my data settings and found that it is indeed turned on and turned off by mistake. I have even done a full wipe and factory reset on my phone. Tried removing and reinserting the SIM card, which after doing so broke a few more apps altogether making it worse.I have even reset and tried creating multiple access point and the various fixes for the APN and MMS ports and so forth.My only solution was to download 1.1.1.1 App by cloudflare and after turning it on and “securing” my connection all my apps now works on data. But doing so slows down my data connection since I am going through a VPN.  Everything also works fine without the VPN when using WiFiI wholeheartedly believe that the issue is from

Phone having problems connecting to mobile data after hours of WiFi.That started a few days ago. Voice works OK.Needs rebooting several times to eventually get data. Is it just my phone or a common issue ? Thanks

I activated call control and it has worked well to deter unwanted telemarketing calls, but recently, in the last two days, it has authorized two calls with the caller id of 'a2' through the screening process. What does this 'a2' mean and how did it get through without having to identify a phone number? 

I’ in Dominican Republic, on vacationI have VOIP service at home in Canada, which I can acess via WiFi.However, when I call my number and dial “1” when I hear my message, I’m asked for a “callback number”.I don’t want someone to call me back!I just want to access my voicemail!What should I do???thanks

Why is my koodo phone number always rejected when I try to use it register for anything online.I always get "invalid phone number" response when I try to apply for jobs and register for important services.Please help me. I have 2 numbers on my profile with the same issue.

Yesterday I had a Telus sim and I could send and receive photos in my messages.  Today I have Koodo sim and I have to turn on my data in order to send and receive photos in my messages.  What needs to be done so I don’t have to keep turning my data on and off?

My Koodo Home Phone was working fine this afternoon. I was away from the unit, and when I came back to it, there is nothing but a Red Y - no bars whatsoever. My cellphone also has no bars. What the heck is going on?? I’m seriously thinking of using another carrier, as getting support for Koodo is basically non-existent. It’s ridiculous.And before you tell me to unhook the home phone and wait and reconnect it, I’ve done that twice already and it doesn’t work. I checked my cellphone to find that there are no bars on it either. Can someone please help with this?