Tips, Tricks & Troubleshooting

I need to speak to a live human being after I have been wrongfully charged for roaming fees. when the callback came in and I hit ‘1’ to request to speak to an agent, it did not register. I was again prompted to hit 1 again with the same result and then again a third time. This happened with all 3 callbacks this evening and still have not spoken to anyone! This system is absolute garbage? Can anyone help?

I have a trip that’s going to take about 2 days to drive, I want to connect my phone to my car to listen to my music, it’s an older car.. 2009 Ford Focus 4 Door Sedan.. the car HAS Bluetooth, the car CAN connect to phones and devices, I can’t for the love of god get my phone to connect though. The car has a SYNC system with it’s Bluetooth where it gives a PIN and I’m supposed to find the Car/Device on my phone in the Bluetooth search and input the PIN, but my phone WON’T pick up the car’s Bluetooth Signal.Is my phone just too new for this car? As far as I can see, my phone doesn’t have the SYNC function, but I’m also not very tech savvy at all..Anyone help? Google isn’t helping. 

Hello, Now that Telus and Koodo are supporting the Sim > eSim conversion, will it cost anything to move the eSim to a new phone?I just converted my SIM to and eSim thinking it would be easier to switch phone later this year but now it seems I have to pay for a new esim s it can be used on my new phone?can we confirm Quick Transfer works for Koodo AND Telus? https://www.telus.com/en/support/article/esim-voucherhttps://www.iphoneincanada.ca/2023/03/23/telus-convert-to-esim-iphone/thanks!B

I just noticed today in my Recent calls section that a call was made FROM my cellphone to a number that I don’t recognize (I.e., an outbound call that I didn’t make).  It happened when I was at work and near my phone and I can confirm no one had physical access to it.  It doesn’t look like it connected though, as there is no information about how long the call was.  When I clicked on the number for more information, it showed that in the past month there were two other such outbound calls from my phone to the same number; the first one shows up that there was a 4 second connection.  When I do a search for the number via Google, it says there is no information on that number.  I’m concerned about calling the number myself in case it is a fraud thing.  Any advice?

I’m trying to place an order online and noticed my postal code was incorrect. I tried to update my address, however, the website will not accept it as a valid address and continuously asks me to select another. My address is correct and is a valid Canada Post address. Can anyone point me in the right direction on how to resolve this? 

I’m not receive MMS to Text anymore. I used to be able to receive texts when an email was sent to ##########@msg.koodomobile.com but it no longer works. Its supposed to be on by default but isn’t working for me. 

Hi,Can anyone tell me if a Koodo sim can be used in a cellular router?  I bought a RUT240 cellular router on Amazon.  It set up ok but would not connect to the internet.  Not sure if it was a router problem or does Koodo not allow data tranfer from a cellular router. I have the 75gb plan.

Bonjour, Je viens tout juste d’emménager au centre-ville de Montréal. Impossible de prendre des appels ou faire des appels de chez moi. Je n’avais pas ce problème avant. La réception service est horrible. Aucun problème pour ma coloc avec Telus ou Rogers?? 

I believe there is a Telus tower right at the Aviva building which serves the area of Enterprise and Birchmount in Markham, ON.  However, I get very weak signal from where I am. This entire area has poor Koodo signal. Also in Markville Mall, same thing. I'm getting maybe 30% Koodo Cell signal.  I'm using Google Pixel 7 Pro.  

Hi EveryOneWifi Calling stopped working since the latest security update that happen end of May till this Month .Did anyone find a workaround or solution ?

How do I turn off 5g and use 4g on my Samsung S20 FE 5G?  I followed the instructions but when I get to Network mode I don’t have the option of selecting 4g.  There are other options which I don’t understand.Thanks

Ported in from Rogers, both at home and away speeds are a max of 3M on fast.com, typical is in the 2's. Loaded latency is measured between 2-5s. Pixel4a. Have restarted the phone, no difference. No problems when with zoomer/Rogers, maxed out the connection north of 100M, so it didn't really make a difference at that point.This is super slow though, and barely usable to browse a forum, let alone as a backup to our land connection. I don't see a resolution to any of the speed issues on the forum, what gives?

I received my new iphone 14 yesterday in the mail and completed a successful set up. Today I was told I had the wrong passcode. I tried several times, then had to completely restore my iphone. Now, as I continue to update settings, it is telling me that my passcode is wrong again1 What’s up??

Hi! Tried to reset network setting, telus specialist tried to solve it also for about 40 minutes, tried also different SMS apps to send. Nothing helps. Your specialist told its on your side. 

This has been happening intermittently throughout the day, every day, for a couple months now.I’ve removed and reinserted the sim card, reset network settings, restart my phone multiple times a day but still having issues with not being able to make / receive calls and text messages.I cannot find a way to actually speak to someone at Koodo to help resolve the issue.My phone is a Samsung s20 FE any help is appreciated

I got a refurbished Iphone XR (from Kodoo) and any time i’m on a page (website, app) it just constantly scrolls back and back and back and back.  It’s driving me crazy and wondering if anyone knows how to fix this.  Great phone ASIDE from this issue.

I bought a Google Pixel 6a from Koodo a few months ago. In the last couple of weeks when I’m on calls my voice becomes distorted and/or the other party cannot hear me. Can I fix this or do I need a new phone?

Trying to transfer my phone number from my previous provider to Koodoo.   Problem is the bill is in my company name not my personal name so I don’t know how to enter that into the Koodoo transfer wizard as it asks for a first and last name.Any ideas??

My daughter is frustrated as her iphone 11 is not receiving sms messages when she is away from home and off wifi. Until recently she did not have a data plan so I upgraded her to data hoping that would help but it still isn’t working. I was under the impression ios will try an imessgae first then auto resend as sms, but this doesn’t seem to be happening. I also read that koodoo could “reset” your texting on their end and that this helped one user. Does anyone know how to contact koodoo in order to make this happen? 

I just want to change the hardware from my existing phone to another one I have. Is it as simple as swap sim cards and restore from backup on the new device? Battery is poor on current one.will be iphone 8 > iphone 8 plusThanks!

Hi, I am having trouble disabling call forwarding option on my phone. I had this feature enabled for 50 days while travelling, and can’t disable it right now. Every attempt results in an error. I tried#21###21#*#21#to no avail. The following show the error. I tried that on two different iPhones (mine an my wife’s) and they both fail deactivating forwarding, hope somebody can help. 

So I got a new sim and transferred my number from bell to koodo using the steps and it deactivated from bell. It has been 7 hours now and still no service. have rebooted many times etc. Reset network settings and checked to make sure the sim number was the right one in the self help area. Anyone else have a simple solution?  

wifi calling set up s20. not recognizing my ported number. No volte on phone. I live in a dead zone. 

I got a new iPhone and for some reason, an android contact of mine cannot receive my text messages. I can get there’s, and but they can’t recieve mine. It’s not an issue with the phone, as this happened previously on my old phone. How to fix it?

I have switched over to koodo. When i try and call a family member who is also on Koodo the call goes through but you cannot hear anything on either phone.  If I call from a non koodo network or landline there is no issue only when I call another koodo customer.  I switched out the SIM card but it did not fix the problem.  Suggestions?