Did it happen right when you opened the box? Or recently? Have you tried to take out the screen protector to see if it helps?

Hi no it’s been doing it for a while but not right after i took it out the box.

I don’t have a screen protector in place :)

If the issue happened without any physical touch or barrier, it might be an issue with the hardware and it isn’t easy to fix. Have you tried to restart the phone to see if it can do anything?

as well, when did you buy the phone? Was it still under Koodo warranty?