Tips, Tricks & Troubleshooting

I have traveled from Canada to India. After reaching India, my network is not detecting. I just want to receive text messages for OTP purposes. Before my travel, I confirmed with customer care that no special plans are needed for this purpose; it should just work. However, it is not. I have tried 1) switching off/on and 2) manually selecting the network, but neither of these methods work. Could someone please help me with this? Thanks.

I recently got a Koodo home phone plan but the service has been intermittent. Sometimes it works well but unexpectedly it will not let me receive or make phone calls. I have tried the “reset” of taking out the SIM card and battery but that doesn’t fix the problem. The hub is not close to any electronics that might interfere with the signal. I usually have one or two bars as the cellular signal. 

As you may know, Apple introduced a new feature on iOS 17 as outlined in Koodo’s support article here :I was just curious to know if voicemail greeting and settings on iPhone is something we can do with Koodo.https://support.apple.com/en-ca/guide/iphone/ipha113f4a15/ios 

Greetings to all, I have been using using Koodo tab for long years. But recently I am having a problem when I am going to connect it with my computer via USB cable. I am getting this error message “Windows does not recognize it.” I dont know what could be the issue. Could anyone please help me to fix it? Any kind of help would be highly appreciated.

Hello, I made my sim card an e-sim using my iphone 13 pro, and now I deleted it and I want to use my normal sim card again, how can I do that ?

I would like to unlock a Galaxy Grand to give to a youngster, but unfortunately I'm not a Koodo customer. 

I have two problems: Some incoming calls to my iPhone go directly to voicemail.  Apple Help tells me it has nothing to with my phone settings and that I should contact Koodo.  I tried everything recommended on the website, including resetting my phone to factory settings. I then arranged for a “scheduled callback”. A Koodo rep called me back 3 times at the scheduled time but unfortunately they all went DIRECTLY TO VOICEMAIL!How do I solve #1 without speaking to a rep?if I have to speak to a rep, how do I contact one?

Lost my iPhone and replaced with a new one and new SIM. When I try to access my voicemail using the icon on the phone screen I get “Error performing request, Unknown error” When I call my own number I get the voicemail prompts. From reading the other reports in the forum I need a CSR to reset my voicemail, so can a CSR please help do that.

 I have an iphone  Xs max and updated to ios 17.0.3 and now voicemail shows new messages (which I know are there) yet when I call it say there are no new messages. I have disabled Apple Live Voicemail but no change. I have also rebooted a number of times.

I have just changed my sim to a new phone and now I cannot listen to new voicemails. I can call my voicemail, change the greeting etc but when the phone indicates there are new messages the voicemail says there are none. One new message today is from a Doctor and I would very much appreciate help to be able to listen to the messages that have been left for me. 

Saw a brand new unlocked S23 Ultra from walmart, was wondering if it can utilise the 5G network or will it be limited to 4G and LTE?

Since yesterday, whenever I have poor reception, my network kept switching into extended network coverage (ENC) / roaming mode (Telus EXT)… which drops Wi-Fi Calling.I’m living in the province Quebec, in an area where all networks are often saturated (lots of new residential constructions), and I need to have Wi-Fi Calling, especially since I’m working mostly from home.I guess another provider upgraded its antenna nearby, but the reception is still poor/unreliable, so even on ENC roaming, calls/SMS don’t go through. And since I’m on ENC, VoLTE isn’t supported, so Wi-Fi Calling keeps dropping. Any way to block ENC / getting Wi-Fi Calling while on ENC? I looked through my phone’s parameters, in developer mode, to block ENC, but cannot find anything (Moto G Stylus 5G (2022)). Also, I thought at first it was a bug, so I tried all the usual tricks (upgrading/restarting/removing SIM card) with my phone, to no avail. Thanks.

Phone was stolen. I deactivated my phone in the self serve. It makes my device (phone) non usable in north america. Does that also prevent the sim card content from being accessed?

Bonjour,Je viens d’acquérir un téléphone remis en marché certifié et il semble être encore sous supervision par l’ancienne compagnie propriétaire. Comment désactiver cette fonction ?J’ai déjà tenté:  settings; général; VPN et gestion de l’appareil, et tout désactivé, mais j’ai toujours le message disant « cet iphone est géré et supervisé par… »merciiii!

Is my three year old S10+,  5G capable?Edit: I found the answer. No it is not.

I just switched to 5G plan couple days ago, but the speed is very slow,. Sometimes I cannot even connect to speedtest, or takes very long to load. Not sure what’s the problem. I have 5G on, and am using Iphone 14pro. 

So this has been happening with my Koodo service for...I dunno, a decade.  I’m in New Brunswick, and often, when someone calls my iPhone from Ontario, it goes straight to voicemail, and doesn’t even show a notification until the ‘new voicemail’ notification comes up, then you can see the ‘missed call’.  So far, it’s only been calls from Ontario that do this.  And it’s inconsistent.  It’s happened on 3 different iterations of iPhone.  It is not due to them being blocked numbers….It’s super weird.  Any ideas?

Signal is getting worse Perth County Ontario. We have had Koodo phones since 2014 and the signal was 1 to 2 bars on the ground floor and 3 bars on our second floor but in the last 6 months the signal is nil to 1 bar on the ground floor and 1 to 2 bars on the second floor. At times can’t call or text, calls say number not on network and texts do not got thorough. Had Koodo Technical on phone to help made sure we were on LTE autoconnect, which we were but things have not changed.

IMAP email authentication has stopped working when using data.  There is no issue when using WiFi.  Password and server connections have not changed.  The phone is a Samsung S20 Ultra 5G.

New prepaid customer on a samsung s9. ported my # from sasktel a couple days ago. Can call fine and SMS one friend who is also on koodo, but can’t send or receive SMS to anyone else. I don’t receive any error when i send SMS.

Hello, I changed my plan to get access to the Free Data Rollover perk. However, it doesn't present as an option now that I've modified my plan. I'm pretty disappointed because I have to pay an extra 10$ without the perk I wanted. Is there a way to add it that I'm not thinking of. Thank you

I am not getting any network on OnePlus Nord CE 3 Lite 5G. I tried APN settings suggested on site for Non-koodo phone but it did not work. Please help setting up my phone for network. 

I keep getting a notification that xfinity esim is attempting to set up on my iphone 14 pro. I am a Koodo customer and located in Canada. I do not have an xfinity account. I have restarted my phone several times and it still appears.  if I tap the notification it goes to begin the esim set up. I tap cancel. A short while later it will appear again.  Other then a factory reset how can I resolve this?  

My son is on a pay as you go Koodo plan, I’m noticing that my iMessages to him aren’t going through to him unless he is in wifi, yet he’s got data! The messages not even sending as a text message to him unless I turn my iMessage off on my phone. What could be the problem?? Thanks so much 

Hello, I need to access my voicemail immediately. I’ve read articles that you can get a text message to reset your voicemail however I DONT HAVE ACCESS TO MY MOBILE. Is there another way KOODO can send me my voicemail password through email?? I NEED THIS IMMEDIATELY.