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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 900 Topics
  • 3,898 Replies
900 Topics
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Mike999Connector
asked in Tips, Tricks & Troubleshooting
Phone sending out of province calls to VM

So this has been happening with my Koodo service for...I dunno, a decade. I’m in New Brunswick, and often, when someone calls my iPhone from Ontario, it goes straight to voicemail, and doesn’t even show a notification until the ‘new voicemail’ notification comes up, then you can see the ‘missed call’. So far, it’s only been calls from Ontario that do this. And it’s inconsistent. It’s happened on 3 different iterations of iPhone. It is not due to them being blocked numbers…. It’s super weird. Any ideas?

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RatzburgBeginner
posted in Tips, Tricks & Troubleshooting
Signal is getting worse just north of west of Philipsburg Ontario

Signal is getting worse Perth County Ontario. We have had Koodo phones since 2014 and the signal was 1 to 2 bars on the ground floor and 3 bars on our second floor but in the last 6 months the signal is nil to 1 bar on the ground floor and 1 to 2 bars on the second floor. At times can’t call or text, calls say number not on network and texts do not got thorough. Had Koodo Technical on phone to help made sure we were on LTE autoconnect, which we were but things have not changed.

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Aberez1Beginner
asked in Tips, Tricks & Troubleshooting
IMAP email authentication

IMAP email authentication has stopped working when using data. There is no issue when using WiFi. Password and server connections have not changed. The phone is a Samsung S20 Ultra 5G.

1476
Dinh
Scott David
Scott DavidBeginner
asked in Tips, Tricks & Troubleshooting
SMS doesnt work?

New prepaid customer on a samsung s9. ported my # from sasktel a couple days ago. Can call fine and SMS one friend who is also on koodo, but can’t send or receive SMS to anyone else. I don’t receive any error when i send SMS.

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Allan M
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Uhlr045Beginner
asked in Tips, Tricks & Troubleshooting
perks not available

Hello, I changed my plan to get access to the Free Data Rollover perk. However, it doesn't present as an option now that I've modified my plan. I'm pretty disappointed because I have to pay an extra 10$ without the perk I wanted. Is there a way to add it that I'm not thinking of. Thank you

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Bernard Koodo
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MD ZAHIDUL ISLAMConnector
asked in Tips, Tricks & Troubleshooting
KOODO SIM DID NOT SUPPORT ON OnePlus Nord CE 3 Lite 5G

I am not getting any network on OnePlus Nord CE 3 Lite 5G . I tried APN settings suggested on site for Non-koodo phone but it did not work. Please help setting up my phone for network.

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Dinh
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amandaRockstar
asked in Tips, Tricks & Troubleshooting
xfinity esim instal notification on my iphone 14 pro

I keep getting a notification that xfinity esim is attempting to set up on my iphone 14 pro. I am a Koodo customer and located in Canada. I do not have an xfinity account. I have restarted my phone several times and it still appears. if I tap the notification it goes to begin the esim set up. I tap cancel. A short while later it will appear again. Other then a factory reset how can I resolve this?

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Darius Koodo
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BhamptsBeginner
asked in Tips, Tricks & Troubleshooting
Imessage

My son is on a pay as you go Koodo plan, I’m noticing that my iMessages to him aren’t going through to him unless he is in wifi, yet he’s got data! The messages not even sending as a text message to him unless I turn my iMessage off on my phone. What could be the problem?? Thanks so much

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Dinh
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j123Beginner
asked in Tips, Tricks & Troubleshooting
forgot voicemail password

Hello, I need to access my voicemail immediately. I’ve read articles that you can get a text message to reset your voicemail however I DONT HAVE ACCESS TO MY MOBILE. Is there another way KOODO can send me my voicemail password through email?? I NEED THIS IMMEDIATELY.

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Dinh
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SamalamadingdongBeginner
asked in Tips, Tricks & Troubleshooting
voicemail

My voicemail says it needs a number. However, I put in the number given associated with my area code and it says I cannot change my number...... what in the heck ?

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Dinh
E
egeBeginner
asked in Tips, Tricks & Troubleshooting
Can't enable 5g near Vancouver

Hi, I just switched to a 5g plan last week but I am unable to switch from LTE to 5G on my iPhone 12 Pro. I checked the coverage map on Telus and nearly all of Vancouver is 5G covered, but even though trying from different places, I can’t get 5G to work. I’ve set it as always on as well.

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Dinh
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Emm1192Beginner
asked in Tips, Tricks & Troubleshooting
eSim when travelling

I’m travelling to Europe later this week and would like to look into an eSim for a short international plan. I’m going for two weeks so paying $15 a day gets pricey. I’ve seen a little info online about them but I’m not a very techy person. Does Koodo offer some type of esim you can purchase for a short trip. I’ve seen a couple online that are about $50 for 30 days and 30GB of data. Any info is appreciated!

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Dinh
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Bob ClementBeginner
asked in Tips, Tricks & Troubleshooting
New phone showing sos only

I just transferred to a new phone with Koodo. Everything went fine except it won’t connect to the network or cellular data. I can’t make phone calls. I can’t get help from Koodo because I can’t receive or make calls. Is there an email or someone that can help me?

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Mayumi
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QuoththeravenConnector
asked in Tips, Tricks & Troubleshooting
esim connected no service

ESIM I bought today is connected but nothing popped up for a network/cellular service, already restarted phone.. any tips?

1377
Dinh
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MollyG23Connector
asked in Tips, Tricks & Troubleshooting
kicking me off koodo network

My phone keeps getting kicked off kooko network. Bill is paid, bought new sim card. I did all the trouble shooting things.

937
Dinh
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xVince19xConnector
asked in Tips, Tricks & Troubleshooting
New 5G Plan - Samsung S20 Ultra 5G Phone but no 5G Network

Hello, I recently changed my mobile phone plan to the new 5G plan offered from Koodo on my Koodo-bought "Samsung Galaxy S20 Ultra 5G" but it doesn't seem to give me the 5G option/signal network anywhere. That's literally the only reason I switched over the new plan since I had originally bought this 5G phone from Koodo for that specific purpose. I live in a 5G covered area. Tried to restart my phone, reset my Network settings, remove/re-insert my SIM card to no avail. I saw another post about someone with a S20 FE 5G having similar issues where multiple people with that same phone are having this issue too, but no one with my phone model specifically so I decided to see if someone else here has this issue. My partner has a Samsung S21 Ultra and she gets 5G network some times randomly without even being on the Koodo 5G plan (she still has her old 4G plan). She sees the "5G/LTE/WCDMA/GSM" mobile network option on her phone but I do not, I only see "LTE/WCDMA/GSM". Is there something I'm

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ArashKBeginner
asked in Tips, Tricks & Troubleshooting
Call forwarding once I don't have my phone

I lost my cellphone and waiting for an important phone, how can I do call forwarding remotely?

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Ian Sanderson
Ian SandersonBeginner
asked in Tips, Tricks & Troubleshooting
Area code for new number

Hi :) Recently moved back to Canada and am in Alberta at the moment but moving to BC in a few weeks. Is it possible to get a SIM card with a BC number while in Alberta? Or do I need to get an Alberta number for the weeks here and then change it when I move? I have my own device. Thanks!!

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khrox
khroxConnector
asked in Tips, Tricks & Troubleshooting
Is my data being throttled

A few days ago my data ceased to be usable. I have over 10gb of data usage left on my account this month. I did a speed test and am receiving 2mbps. I have not changed my phone, my plan or my location. My phone is 2 years old, everything else still works just fine. I have restarted it and taken out and put back in the sim card.

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khrox
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DigsBeginner
asked in Tips, Tricks & Troubleshooting
MMS won't send long texts but send pics

Hi folx, I have a new phone and although I can send pictures through text, I cannot send longer texts. Things I've done so far: * Checked that MMS is switched on * Checked that my data is enabled * Checked that my data is working * Tried numerous times to hit resend * Turned power off * Cleared cache of my messaging app * Cleared memory of my messaging app * Cleared cache of all of my apps * Factory reset I've read just about two dozen articles in trying to fix this issue to no avail. Any new ideas would be appreciated.

683
Dinh
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KeenaBeginner
asked in Tips, Tricks & Troubleshooting
Terrible Data Speeds

This can't be normal! I've been having issues with my phone for a few days and these is my most recent speed test. I've restarted my phone with absolutely no difference. I believe that there is a way to restart the network itself but you know how easy it is to get a hold of anyone at Koodo to help 🙄

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ShteveBeginner
asked in Tips, Tricks & Troubleshooting
Help with messenger?

The basic messenger I've been using for years now won't display images or videos but instead offers a downloadable link, which I can never download. "Tap to download", then I get "Mobile data is turned off. Check your settings." when I tap it. I've never had data, I only use wifi. I'm not very knowledgeable when it comes to all this so a little advice would be appreciated. I'm using a Samsung A03s. Thanks.

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Allan M
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FloFloBeginner
asked in Tips, Tricks & Troubleshooting
One account, 2 SIM cards

Hello, In an ideal world, I’d like to use two SIM cards for the same account (1 in a phone, 1 in an LTE router). Question 1: is that an option? For the time being, I’d like to at least be able to try out my LTE router and see if it works as I expect. My phone currently has a nano SIM card and I managed to find a micro SIM card that came at the same time but that I had never used. Question 2: Can I use that micro SIM to try out my router without messing up the SIM that I use on my phone? Will trying out the Micro SIM deactivate my nano SIM somehow or get me to be charged twice? Thanks in advance!

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joetheguyBeginner
asked in Tips, Tricks & Troubleshooting
DNS connectivity issues when using a hotspot

I have a pixel 3xl and have been using it as a hotspot for over a year now. I have recently moved, and am less than 100 meters from a cell tower. Since moving I am encountering DNS issues when used as a hotspot. Most of the time the connectivity is great, however I am encountering situations where some urls will be reachable and others not. This happens for up to 10 minutes at a time. I have changed my DNS settings (from automatic to 8.8.8.8) in windows 11 to determine if that’s the issue, but that hasn’t alleviated the symptoms. Windows Diagnostics tool states that it’s a DNS issue, and the responses I am getting from failing browser-based requests are along the same lines (for example: ERR_NAME_NOT_RESOLVED). I have tried multiple different computers and am experiencing the same intermittent issue, although I haven’t noticed this issue on the phone itself… any help identifying the issue would be much appreciated!

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VulkuhnusBeginner
asked in Tips, Tricks & Troubleshooting
Is it possible to opt back in to text offers?

A number of years ago, I opted out of text message promos, and seeing some of the deals people are getting, my family included, I would like to opt back in. I already signed up for emails, but seeing things like people getting extra gigs has got me wanting the text offers as well. Is this possible?

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