Tips, Tricks & Troubleshooting

Hi Koodo community! I am traveling abroad (Kolkata, India), which is covered by the carrier Aircel, according to Koodo coverage map. I, however, am not getting any texts to my number, although I kept the "roaming" button on for the Koodo SIM. I do not want to be charged for EasyRoam as I do not need to make calls or send texts, therefore I did not add EasyRoam services. I just need the texts to come in for verifying my digital profiles, like 2 step verifications on certain bank accounts, emails, etc.  What can do to make sure that the incoming text service keeps functioning while I travel without being charged $1800 per month for EasyRoam?

Hi folks, I switched to a Koodo 5G plan a couple weeks ago and my iPhone 12 is still only showing LTE. I live in downtown New Westminster BC, which is on the 5G map (I can actually see the 5G towers on the building across the street). I’ve updated my firmware to iOS 17.1, restarted the phone multiple times, removed/reinstalled the SIM, select “5G On” instead of “5G Auto”, and still no luck. The only option I haven’t tried is converting to eSIM, but my SIM is fairly recent from 2021. Any other options to try?Thanks

I recently got a prepaid plan for my old US iPhone 7. Texting and calling works, but I can't get my data to work at all. If I turn it on and load an application, it loads for a little before telling me there is no network connectivity.My APN is correct, and I have tried restarting my phone to no avail. What can I do?

I like the idea of call control blocking a specific number, as im being harrased from someone. So i Blocked their number but they still leave voicemail. But i dont like the idea of everyone else having to enter a number before calling me. All i want is to block a specific number from leaving voicemail, nothing extra. How can i do this?

I just received a call from this number with an id name "Koodo" but as they hear my voice they cut it. How was that? 

I am a yearly prepaid customer.  I am traveling to USA.  If I buy data booster for USA, do l need to turn on data roaming when I get to USA to start using?  Will there be any welcome message to indicate I can start roaming?  Can I use data with any of the major providers like AT&T or T-mobile without extra costs?  Will I be charged any hidden roaming pay per use fees?  Will there be additional charges added if I go above limit?   Thank you?!

Hi, currently in Italy and have International roaming as add-on. Cannot get roaming to work. Have tried resetting network and all other suggestions in community including removing SIM. Does anyone have any other ideas. I have used roaming successfully in States but very frustrated not having it in Italy on this trip. I'm a beginner at this.Thanks!

I ordered a new Iphone from koodo, it came in the mail and I did the transfer to take all the information off my old Iphone to put on the new one (both were with Koodo).  Everything transferred over fine, however, now I can’t send or receive texts from Android users.

Will I get my old phone number associated with my Koodo self-serve account after a SIM card replacement?

I have received messages from Koodo saying that I need to update the APN settings on my phone in order to remain compatible with group and picture messaging service.  However, I am using a Razer Phone 2 and there seems to be no way to edit or add a new APN on my device.  I followed the instructions provided by Koodo and I can see my current APN but there is no option to make changes or add a new one. Can anybody help with this?  I’m hoping I don’t have to switch to a new phone as I bought it less than 3 years ago and certainly wasn’t expecting to have to replace it already.

I am a programmer. I have an app that can only send email messages.  At work we use these messages to let the office know when an outside sale has been made.  I use the koodo email to SMS service to receive these confirmations. On October 11 I updated the apn settings as instructed by koodo.  Since that time I just get a square box that says "Download MMS".  However clicking it does nothing.

Hello, I upgraded from iPhone SE to iPhone 12. Put in my new SIM card and it says SOS on top right corner and when I go to cellular options it’s showing no network available. I’ve done everything turned off. iMessage turned off Facebook turned off phone made sure I was connected to Wi-Fi reset my network settings and nothing is working. I keep saying that my iMessage needs to be activated. Saying when I go to settings general about it states physical sims network not available. Help!

I activated Extended Absence with a custom greeting. It was working two months ago but it stopped working recently. Something changed on the carrier side.Today I logged in to voicemail to try to deactivate and reactivate the extended absence. That appeared to be successful, but the standard greeting plays and not my custom extended absence greeting. Please fix this.

Why is Koodo instructing people to use “aliasredirect.net” as the setting for MMSC?Unsecured http? When I clicked the link on my phone’s browser, I was redirected to a malicious software scam called Tor.jack Malware. Also, my data service stopped working when I used these settings. Can somebody explain what Koodo is thinking with regards to the MMSC link in particular? Insight about the other settings would be appreciated too. Thank you.  To get to the APN settings, please do the following on your device: From the home screen: • Tap Settings • Tap Mobile networks • Tap Access Point Names • Tap the Menu button • Tap New APN • Then enter the following information exactly as shown: Field Entry Name Koodo APN sp.koodo.com MMSC http://aliasredirect.net/proxy/koodo/mmsc MMS Proxy mmscproxy.mobility.ca MMS Port 8799 MCC 302 MNC 220 APN type default,supl,

IPhone 12 mini, OS 16.7.2, trying to convert to eSIM; monthly plan; phone says I am eligible to convert to eSIM, and offers all the buttons to do soEverything worked as expected, but at activation step, when asked to confirm, I got the following message:“Once your phone number is transferred, it will stop working on this phone” ?!?I don’t want to transfer my phone number to a different phone, so I aborted.  Is there something fishy with the process, or is this just a poorly worded message, and I would be fine?

I purchased an eSim for an upcoming international trip which I plan to use exclusively while away (except hopefully can still receive 2FA verification texts on my primary sim) but I need the proper settings for the iPhone device so I can receive texts for 2FA on the Koodo Sim without triggering Easy Roaming, and use the eSim for all my data needs. Can someone explain in simple terms the steps I need to follow? Assuming I’m a technology toddler here and need ALL the steps. My past experience has been to stay in Airplane mode, or remove one Sim for a local Sim, but with 2FA texts needed for practically everything these days, I’m embracing another #$@! learning curve. TIA

I have traveled from Canada to India. After reaching India, my network is not detecting. I just want to receive text messages for OTP purposes. Before my travel, I confirmed with customer care that no special plans are needed for this purpose; it should just work. However, it is not. I have tried 1) switching off/on and 2) manually selecting the network, but neither of these methods work. Could someone please help me with this? Thanks.

I recently got a Koodo home phone plan but the service has been intermittent. Sometimes it works well but unexpectedly it will not let me receive or make phone calls. I have tried the “reset” of taking out the SIM card and battery but that doesn’t fix the problem. The hub is not close to any electronics that might interfere with the signal. I usually have one or two bars as the cellular signal. 

As you may know, Apple introduced a new feature on iOS 17 as outlined in Koodo’s support article here :I was just curious to know if voicemail greeting and settings on iPhone is something we can do with Koodo.https://support.apple.com/en-ca/guide/iphone/ipha113f4a15/ios 

Greetings to all, I have been using using Koodo tab for long years. But recently I am having a problem when I am going to connect it with my computer via USB cable. I am getting this error message “Windows does not recognize it.” I dont know what could be the issue. Could anyone please help me to fix it? Any kind of help would be highly appreciated.

Hello, I made my sim card an e-sim using my iphone 13 pro, and now I deleted it and I want to use my normal sim card again, how can I do that ?

I would like to unlock a Galaxy Grand to give to a youngster, but unfortunately I'm not a Koodo customer. 

I have two problems: Some incoming calls to my iPhone go directly to voicemail.  Apple Help tells me it has nothing to with my phone settings and that I should contact Koodo.  I tried everything recommended on the website, including resetting my phone to factory settings. I then arranged for a “scheduled callback”. A Koodo rep called me back 3 times at the scheduled time but unfortunately they all went DIRECTLY TO VOICEMAIL!How do I solve #1 without speaking to a rep?if I have to speak to a rep, how do I contact one?

Lost my iPhone and replaced with a new one and new SIM. When I try to access my voicemail using the icon on the phone screen I get “Error performing request, Unknown error” When I call my own number I get the voicemail prompts. From reading the other reports in the forum I need a CSR to reset my voicemail, so can a CSR please help do that.

 I have an iphone  Xs max and updated to ios 17.0.3 and now voicemail shows new messages (which I know are there) yet when I call it say there are no new messages. I have disabled Apple Live Voicemail but no change. I have also rebooted a number of times.