ESIM I bought today is connected but nothing popped up for a network/cellular service, already restarted phone.. any tips?
Userlevel 7
+4
How did you get the eSIM, was the eSIM transfered into with your number?
As well, what did it say in your top right of the phone screen? was it “no sim”?
Went to a Koodo store and bought eSIM voucher, phone has said nothing but SOS in the corner, had a message pop up saying it could not connect to the network.. is that just a faulty eSIM voucher or was that a problem on my end scanning it properly
Userlevel 7
+4
Did you perform a sim swap to activate the esim onto your account?
Did you perform a sim swap to activate the esim onto your account?
No I didn’t, bought the phone through Koodo online didn’t come with a physical sim
So you're new to Koodo?
So you're new to Koodo?
Yes
Userlevel 7
+4
So you're new to Koodo?
Yes
You would need access to your self-serve account and switch your SIM there. However, as you didn't have a physical SIM (which is strange), I recommend you visit a Koodo kiosk so a rep could check your account the switch the eSIM there for you.
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