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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 892 Topics
  • 3,875 Replies
892 Topics
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Anne1949Organizer
asked in Tips, Tricks & Troubleshooting
Deleted Phone Message

Is it possible for me to retrieve a phone message that I didn’t save?

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Timsan66Beginner
asked in Tips, Tricks & Troubleshooting
Koodo 5 G service

I have the Samsung S20 FE 5G 5G phone and switched to a 5G plan. From others that already posted there is no fix?Correct? My question is that if the issue does not get resolved what happened to my speed….I switch away from my plan with speed boost ( thinking I was going to get 5G speed)….I see 4G/ LTE and LTE plus( top 4G speed?) show up on my phone. Does anyone have an answer? Have i lost speed not having speed boost? thanks!

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Dinh
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Poked and ProddedBeginner
asked in Tips, Tricks & Troubleshooting
Email to Text Message

I can receive email to text on my phone from my employer (yay!) but when I try to send a test email from outlook on my laptop, it doesn’t go through. Last night, I thought I’d try to send an email from my gmail account instead of through outlook, and it went through! I thought I’d share this discovery, in case anyone else is having trouble doing this. Also, to see if there is a setting somewhere in my outlook that I may be missing which is preventing these emails to get through to my phone? Thanks

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flyingaroundBeginner
asked in Tips, Tricks & Troubleshooting
Hotspot - devices can connect, but no internet connectivity. Accessing Internet thru cell data on phone works.

Been trying to track down this problem for months on and off as time allows. As the title says, internet using cell data works on the phone. Hotspot, when enabled, allows other devices to tether, but no tethered devices has internet access through the hotspot. A breakthrough today that only makes things more confusing...In my APN settings, I have an APN called Koodo (editable) and another called Koodo Tether (not editable), and if I delete the Koodo APN leaving only Koodo Tether, internet connectivity through the hotspot comes back. Of course, by deleting the Koodo APN, I lose 4G and LTE access until I reinstate that APN either manually or by re-loading from default names, however. (Also, I cannot add “dun” (APN Type under Koodo Tether) to the APN type under the APN Koodo - it says carrier does not allow it; although I can imagine there are very good reasons for this limitation ) What am I missing?

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Vittelman1
Vittelman1Beginner
asked in Tips, Tricks & Troubleshooting
How to activate 5g on my Samsung S20 FE 5G

I recently upgraded my plan from 4G/LTE to 5G. I’ve read that I need to go into connections/mobile networks/network mode and select 5g but the only options I have listed involve LTE/WCDMA/GSM. Do I need a new SIM card?

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Allan M
John Zarubiak
John ZarubiakRockstar
asked in Tips, Tricks & Troubleshooting
5G not working on a 5G plan

I switched to a 5G plan from a 4G plan and traded 5 gigabytes away for this process. Now I am only receiving LTE at 48 megabytes per second. Very disappointing. Is this part of the way things are promised? One thing receive another. I reset my phone. Took out the SIM card. When I first reset my phone it did show 5G for about 3 seconds and then went back to LTE

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Dinh
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markuninBeginner
asked in Tips, Tricks & Troubleshooting
Pixel 7 5G not working

Hello! I’ve switched to the new 5G plan, but the phone still shows LTE or LTE+ only. I’ve done so far: Rebooted the phone Reinserted the sim card Reset network settings Turned airplaine mode on and off. The phone is fully updated. It shows 5G selected under Preferred network type, but it shows only LTE under data network type when I dial *#*#4636#*#*. Any suggestions how to fix it? Thanks.

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604DarkhorseConnector
asked in Tips, Tricks & Troubleshooting
5G Not Working after Plan Change

Hello, I changed to a 5G Plan, but my device is still only connecting to LTE. Device is a iPhone 13 using a Physical SIM. 5G is set to “5G On” in settings, and I’ve tried restarting multiple times, along with doing multiple “Reset Network Settings”, along with removing and inserting the SIM a few times. Still nothing… The speeds on LTE are horrendous getting 10Mbps down/up while getting 5 bars, and being able to see the Cell Tower from my window. If I put the SIM from my work phone that’s on Telus, it connects to 5G just fine, so I doubt it’s a coverage issue Koodo support has been hopeless so far…

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blingamoAdvocate
asked in Tips, Tricks & Troubleshooting
5G connection problem

I switched to a Koodo 5G plan. Not connecting to the 5G Network. I am(clearly) in a 5G coverage area according to the Koodo map. My phone is a Samsung S22. Turnedoff the power saving mode. Set Network mode to 5G. It has check mark. Restarted the the phone. Removed the Sim Card and cleared the Sim Toolkit Cache. When toggling Airplane Mode is shows 5G for 1 second and then reverts back to LTE. Trying to get a Koodo Callback failed . The "chat" goes endlessly in questions and suggestions. My wife's phone, also S22 has the same problem. What could be the problem and how to solve it? Thanks for listening

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ww1534Beginner
posted in Tips, Tricks & Troubleshooting
Port Bell landline to Koodo wireless home phone

Hello! While going through the process of porting a Bell landline to the Koodo wireless home phone, I found that there weren’t any instructions available specifically for this situation. When I asked a rep, they sent me the instructions for porting a cell #, which are quite a bit different after the first few steps. Here are the steps I followed for the landline port in November 2023. Do not cancel your Bell home phone line! Go to koodo.com/changenumber. Log into self service. Select “Transfer your number from another provider”. Enter landline number to be ported. You will be directed to go to the virtual assistant KoodoAssist and type #porthelp. You will then be asked to choose a time for a call back from a rep. Note: depending on how busy they are, this could be same day or next day or two, so be prepared for the extra time. Koodo needs the following information from the landline account for the port: Name on account, address on account, account number. Note: a rural address can caus

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Deb_CanadaRockstar
asked in Tips, Tricks & Troubleshooting
Incoming text not received while traveling internationally

Hi Koodo community! I am traveling abroad (Kolkata, India), which is covered by the carrier Aircel, according to Koodo coverage map. I, however, am not getting any texts to my number, although I kept the "roaming" button on for the Koodo SIM. I do not want to be charged for EasyRoam as I do not need to make calls or send texts, therefore I did not add EasyRoam services. I just need the texts to come in for verifying my digital profiles, like 2 step verifications on certain bank accounts, emails, etc. What can do to make sure that the incoming text service keeps functioning while I travel without being charged $1800 per month for EasyRoam?

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ragingvikingCoach
asked in Tips, Tricks & Troubleshooting
5G Plan not working on iPhone 12

Hi folks, I switched to a Koodo 5G plan a couple weeks ago and my iPhone 12 is still only showing LTE. I live in downtown New Westminster BC, which is on the 5G map (I can actually see the 5G towers on the building across the street). I’ve updated my firmware to iOS 17.1, restarted the phone multiple times, removed/reinstalled the SIM, select “5G On” instead of “5G Auto”, and still no luck. The only option I haven’t tried is converting to eSIM, but my SIM is fairly recent from 2021. Any other options to try? Thanks

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eggsuckerBeginner
asked in Tips, Tricks & Troubleshooting
Calling and messaging available but not data.

I recently got a prepaid plan for my old US iPhone 7. Texting and calling works, but I can't get my data to work at all. If I turn it on and load an application, it loads for a little before telling me there is no network connectivity. My APN is correct, and I have tried restarting my phone to no avail. What can I do?

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Flo Koodo
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lickitysplitBeginner
asked in Tips, Tricks & Troubleshooting
Blocking voicemail from a number, but not use call screening?

I like the idea of call control blocking a specific number, as im being harrased from someone. So i Blocked their number but they still leave voicemail. But i dont like the idea of everyone else having to enter a number before calling me. All i want is to block a specific number from leaving voicemail, nothing extra. How can i do this?

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Dinh
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LeslyBeginner
asked in Tips, Tricks & Troubleshooting
866-448-8030 legit or scam

I just received a call from this number with an id name "Koodo" but as they hear my voice they cut it. How was that?

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Flo Koodo
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ErgodicBeginner
asked in Tips, Tricks & Troubleshooting
us roaming addon for prepaid

I am a yearly prepaid customer. I am traveling to USA. If I buy data booster for USA, do l need to turn on data roaming when I get to USA to start using? Will there be any welcome message to indicate I can start roaming? Can I use data with any of the major providers like AT&T or T-mobile without extra costs? Will I be charged any hidden roaming pay per use fees? Will there be additional charges added if I go above limit? Thank you?!

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BobTheElectrician
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FranellaBeginner
asked in Tips, Tricks & Troubleshooting
Roaming not working Italy

Hi, currently in Italy and have International roaming as add-on. Cannot get roaming to work. Have tried resetting network and all other suggestions in community including removing SIM. Does anyone have any other ideas. I have used roaming successfully in States but very frustrated not having it in Italy on this trip. I'm a beginner at this. Thanks!

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TayMattJoshRockstar
asked in Tips, Tricks & Troubleshooting
Can't send or receive texts from android users

I ordered a new Iphone from koodo, it came in the mail and I did the transfer to take all the information off my old Iphone to put on the new one (both were with Koodo). Everything transferred over fine, however, now I can’t send or receive texts from Android users.

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yacineHAdvisor
asked in Tips, Tricks & Troubleshooting
Question related to Sim Card replacement

Will I get my old phone number associated with my Koodo self-serve account after a SIM card replacement?

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Dinh
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ngordon269Organizer
asked in Tips, Tricks & Troubleshooting
How to add or edit APN on Razer Phone 2?

I have received messages from Koodo saying that I need to update the APN settings on my phone in order to remain compatible with group and picture messaging service. However, I am using a Razer Phone 2 and there seems to be no way to edit or add a new APN on my device. I followed the instructions provided by Koodo and I can see my current APN but there is no option to make changes or add a new one. Can anybody help with this? I’m hoping I don’t have to switch to a new phone as I bought it less than 3 years ago and certainly wasn’t expecting to have to replace it already.

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Boomer48Connector
asked in Tips, Tricks & Troubleshooting
apn change messes up email to sms messages

I am a programmer. I have an app that can only send email messages. At work we use these messages to let the office know when an outside sale has been made. I use the koodo email to SMS service to receive these confirmations. On October 11 I updated the apn settings as instructed by koodo. Since that time I just get a square box that says "Download MMS". However clicking it does nothing.

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Canada123Beginner
asked in Tips, Tricks & Troubleshooting
cant get messages or FaceTime after getting new phone/sim No network available

Hello, I upgraded from iPhone SE to iPhone 12. Put in my new SIM card and it says SOS on top right corner and when I go to cellular options it’s showing no network available. I’ve done everything turned off. iMessage turned off Facebook turned off phone made sure I was connected to Wi-Fi reset my network settings and nothing is working. I keep saying that my iMessage needs to be activated. Saying when I go to settings general about it states physical sims network not available. Help!

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profpolyRockstar
asked in Tips, Tricks & Troubleshooting
Voicemail: extended absence not working

I activated Extended Absence with a custom greeting. It was working two months ago but it stopped working recently. Something changed on the carrier side. Today I logged in to voicemail to try to deactivate and reactivate the extended absence. That appeared to be successful, but the standard greeting plays and not my custom extended absence greeting. Please fix this.

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Gregory POrganizer
asked in Tips, Tricks & Troubleshooting
http://aliasredirect.net/proxy/koodo/mmsc

Why is Koodo instructing people to use “aliasredirect.net” as the setting for MMSC? Unsecured http? When I clicked the link on my phone’s browser, I was redirected to a malicious software scam called Tor.jack Malware. Also, my data service stopped working when I used these settings. Can somebody explain what Koodo is thinking with regards to the MMSC link in particular? Insight about the other settings would be appreciated too. Thank you. To get to the APN settings, please do the following on your device: From the home screen: • Tap Settings • Tap Mobile networks • Tap Access Point Names • Tap the Menu button • Tap New APN • Then enter the following information exactly as shown: Field Entry Name Koodo APN sp.koodo.com MMSC http://aliasredirect.net/proxy/koodo/mmsc MMS Proxy mmscproxy.mobility.ca MMS Port 8799 MCC 302 MNC 220 APN type default,supl,mms

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Dinh
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Geoffrey77Beginner
asked in Tips, Tricks & Troubleshooting
Converting to eSIM I get a message about my phone number being transferred

IPhone 12 mini, OS 16.7.2, trying to convert to eSIM; monthly plan; phone says I am eligible to convert to eSIM, and offers all the buttons to do so Everything worked as expected, but at activation step, when asked to confirm, I got the following message: “Once your phone number is transferred, it will stop working on this phone” ?!? I don’t want to transfer my phone number to a different phone, so I aborted. Is there something fishy with the process, or is this just a poorly worded message, and I would be fine?

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