Hi I signed up online on 27th November and ordered a sim . Neither I have received the si nor any information about it.when I try to log in my password doesn't work.if I have tried password reset several times but I don't receive any email for instructions on the registered email.everytime I try forgotten password I am told that an email has been sent but I don't receive anything.
This topic has been closed for comments
To sign up for self-serve you need to follow the link that’s been sent to you by e-mail. Have you received such e-mail?
No I just received a confirmation email that my cellphone has been charged for the sim .
Userlevel 7
+4
Hello
SIM-only orders are usually delivered within 7-10 business days.
Hello
SIM-only orders are usually delivered within 7-10 business days.
Hi Darius
It was not a sim only order but I signed up for the 40 GB plan for $ 34 .My concern is why is my login not working.i had to create a login to order the plan and sim but now it's not working .even if I try the password reset or forgotten password tab I don't receive any email.also another question is when does my billing cycle start as I ordered on 27 and let's say it takes me 10 days to receive the sim . Will my billing cycle start on 27th or the day I get my cement registered.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.