Self Serve

I am moving to the Burin area, Newfoundland from Burnstown, Ontario and would like to keep my existing phone number and plan… is this acceptable and do I need to do anything (i.e. calling Koodo or visiting a kiosk)?

Error message where plans should be. I’m trying to change my plan, but where the plans would normally be is the error message shown above.I have tried refreshing multiple times, waiting a few days and coming back, using different devices such as mobile and desktop, and different browsers (Chrome and Firefox). Nothing works, I always get the above error.Also, other phone numbers are tied to this account and viewing / changing plans on those works fine.Can this be fixed, can I change my plan?

I’m looking for some assistance in activating call control for my new Koodo number. I am able to navigate to the call control page on Self-Serve, but every time I click the “Start Using Call Control” button the page shows the standard loading animation and then drops me back on the same page prompting me to “Start Using Call Control”.My browser console shows the following error:So far I have tried:Clearing my cache and cookies. Different browsers. Different computers. Over a VPN and not. Swapping between LTE and WiFi.None of these have worked.Others seem to be reporting this problem also: I have also tried to speak to a representative by arranging a callback through the Koodo Assist Digital Rep to see if I could get it sorted that way. I arranged it for 1pm Friday, received no phone call or text message, and then on Saturday morning at just before 7am I get a “Heads up!” text and 3 missed calls… as I was asleep and my phone was on do not disturb.So far I am not very impressed with my e

Certain of my texts are also being emailed to me as well - not sure how to turn this feature off. We both have iPhones. Any ideas how to stop this?

Hi all,  We've recently migrated from Virgin to Koodo, and someone else (not me) went to the kiosk to buy the SIM cards. The phones keep saying that SIM card is not supported, and there is no technical assistance number for new customers to call, can someone assist with this issue?Thanks!!

I have just bought a new SIM and I’m trying to replace my old one online.When I type in the 19 digit number I am getting the message:Invalid SIM number; please check the 19-digit number entered I have double checked the number, I am not typing it in wrong.I also went to the activate SIM page and tried there. I get the same message. I bought this SIM from a telus store.

How can I cancel my Koodo account? And can I reuse the same phone number but by another mobile network?

I’m a koodo prepaid costomer. I left Canada last year, I stopped my monthly plan. And i am back now, i want to continue using this phone number, but i cannot log in my self serve. I tried to change password, but I can't even verify my email. 

I have been trying to change my address for days and the system reverts it to the old one. I have tried different browsers, my phone, clear caches and all the advice I have read on here. Still no luck and I’m desperate to purchase a new phone tonight. Help!

I am trying to port a telus number to the new line as I just received the sim card but when I go to Mobile Services it says an error has occurred. This does not happen for the original line that is still open.

Hello, I just got a new phone today (Motorola Moto G) and switched from Telus to Koodo, and I am now  trying to set-up/access my voicemail. After dialling into the voicemail (either with the voicemail speed dial or calling my own number) and then choosing the language, I am then asked to enter my mailbox number. I’ve tried entering my own number here when prompted, but it only sends me back to the start again where I am asked to choose my language and then again to enter the mailbox number. At no point am I prompted to enter a pin or to set-up a pin. What am I doing wrong?ThanksMC

How can I cancel my Koodo account in China, where I cannot make a call or use facebook? 

I haven’t been receiving texts/calls since early Thursday morning. I haven’t changed anything prior. I cleared out both messaging apps cache/data, restarted phone, took out SIM card. My texts come  through only if I call someone or if I text myself. How do I resolve this?

I have trieed to pay my Koodo Bill yesterday and today, with two different cards (1st Koodo payment, just hired the line - postpayment), but after the whole card submission and security codes, in the part of the process it says “Error, refresh page or try later”, but this mistake is in your end at Koodo. Please fix it. 

no dial tone landline hub

I  have no dial tone on my landline-day 4 now.  All hub lights are green, but I have tried unplugging and plugging back in anyways. Still nothing  

How can I change my credit information for Automatic top-up (or in general!)?

My account is shared with my two children and most recently, my husband. When it was initially set up, my two children and I added our phones and all numbers are listed in the account with my name. This year, my husband joined us and I was prompted to add his name during set up. I was hoping to be able to add my kids names to their phone numbers but am unable to do so. Any ideas?

I already have a phone and a plan with Koodo. I just want to switch to a better plan. When I add the plan to my cart (the $50 with 10G of data) it adds a SIM card to my cart. I don’t need that though do I? I can’t seem to just switch to the plan. 

Many organizations provide end users with online access these days.  Koodo’s bill payment seems to be frequently offline, so users have to create new calendar reminders to retry.  Surely in this day and age, this should not be necessary.

Am I locked out of changing my second phone’s plan because I changed the other phone’s plan this month?

When I attempt to change the plan for one of my accounts I get this error message. I have not changed this plan anytime recently in the past (been over a year). 

So I’ve been trying to upgrade and I’m unable to do so online because I am afraid to lose any sort of grandfathered promo. I tried to talk to a rep 2 times and got disconnected, they just go quiet! It’s a little frustrating trying to renew my contract I cant do. Can someone help me please!!!!!  Side note, I’ve had a technical issue with my Iphone 11, its almost like the sound is so quiet when calling or facetiming, Idk what to do. Its not very nice especially opening up a brand new phone, was not refurbished. Who do I contact? What do I do? 

I end up losing my sim card so i dont have a line anymore to call or do nothing and searching for it has been a struggle what do people do when they lose they sim card and my actually koodo account its uh nothing working wit this nor will i take the time for cause my koodo account isnt approved and i think i had just one month left until i finish paying is this a big issue or can i just get a new sim wit the same stuff cause dont really know who do i see to get help cause no line not really tryna go outside and uh your helper is a bot yall need real people oof 

The profile won’t update my new address. I can’t call anyone to fix the problem. What do I do?