Self Serve

Hi there Koodo community,I am trying to find some answers regarding doing a transfer of ownership to my daughter (as she is old enough now to handle her own bills). I understand that both the old and new account holder needs to be present. But for our situation, I am currently in Hong Kong and due to the pandemic +work reasons I am not able to fly over to Canada and do the transfer of ownership. Just wanting to know if we could perhaps do a 3 way call with the koodo rep and proceed with the transfer of ownership?Thank you

I got two text messages from a Koodo number the other day giving me the number of a PIN. I wasn’t sure about it and thought it was just a scam so I ignored it. But that same day I got an email from Koodo asking to rate my recent customer service experience, even though I never contacted anybody. I was wondering if this could all just be a mistake/scam, or could somebody else actually be using my phone number? I went on my account and double-checked my bills and whatnot and everything looks normal to me. Is it something I should worry about or just ignore?

Incredible waste of time. trying to get my new SIM card operational after my phone was stolen.  Unable to get verification code to register new SIM.  Koodo won’t allow me to get it by email due to email account not being active 48 hours?  (I’ve had the email years).  So choosing the “text” option, nothing arrives.  There is no way to resolve this at the kiosk level either as the agent said it had to be done from home.  And as we all know, Koodo agents are few and far behind and no way to get a call back either (as you have to use a mobile phone, which I currently don’t have as the phone was stolen!   No land line or email option is available. Who invents this maze of run around?  It’s clearly intentional because you are locked into a contract and they don’t give a rip.  I’m so pissed off I want to just kick Koodo to the curb and get a company that actually has customer service personnel rather than the maze of going nowhere.  What am I paying for anyway?! I’ve done everything, reactiva

When I log into self serve and try to look up my current usage (data, messaging and airtime) I keep getting a message it's not available and to try again later.I've been trying all evening with the same message. 

My Sim suddenly stopped working, is the network down in Ontario? The online koodoo rep isnt available as well

I am moving to the Burin area, Newfoundland from Burnstown, Ontario and would like to keep my existing phone number and plan… is this acceptable and do I need to do anything (i.e. calling Koodo or visiting a kiosk)?

Error message where plans should be. I’m trying to change my plan, but where the plans would normally be is the error message shown above.I have tried refreshing multiple times, waiting a few days and coming back, using different devices such as mobile and desktop, and different browsers (Chrome and Firefox). Nothing works, I always get the above error.Also, other phone numbers are tied to this account and viewing / changing plans on those works fine.Can this be fixed, can I change my plan?

I’m looking for some assistance in activating call control for my new Koodo number. I am able to navigate to the call control page on Self-Serve, but every time I click the “Start Using Call Control” button the page shows the standard loading animation and then drops me back on the same page prompting me to “Start Using Call Control”.My browser console shows the following error:So far I have tried:Clearing my cache and cookies. Different browsers. Different computers. Over a VPN and not. Swapping between LTE and WiFi.None of these have worked.Others seem to be reporting this problem also: I have also tried to speak to a representative by arranging a callback through the Koodo Assist Digital Rep to see if I could get it sorted that way. I arranged it for 1pm Friday, received no phone call or text message, and then on Saturday morning at just before 7am I get a “Heads up!” text and 3 missed calls… as I was asleep and my phone was on do not disturb.So far I am not very impressed with my e

Certain of my texts are also being emailed to me as well - not sure how to turn this feature off. We both have iPhones. Any ideas how to stop this?

Hi all,  We've recently migrated from Virgin to Koodo, and someone else (not me) went to the kiosk to buy the SIM cards. The phones keep saying that SIM card is not supported, and there is no technical assistance number for new customers to call, can someone assist with this issue?Thanks!!

I have just bought a new SIM and I’m trying to replace my old one online.When I type in the 19 digit number I am getting the message:Invalid SIM number; please check the 19-digit number entered I have double checked the number, I am not typing it in wrong.I also went to the activate SIM page and tried there. I get the same message. I bought this SIM from a telus store.

How can I cancel my Koodo account? And can I reuse the same phone number but by another mobile network?

I’m a koodo prepaid costomer. I left Canada last year, I stopped my monthly plan. And i am back now, i want to continue using this phone number, but i cannot log in my self serve. I tried to change password, but I can't even verify my email. 

I have been trying to change my address for days and the system reverts it to the old one. I have tried different browsers, my phone, clear caches and all the advice I have read on here. Still no luck and I’m desperate to purchase a new phone tonight. Help!

I am trying to port a telus number to the new line as I just received the sim card but when I go to Mobile Services it says an error has occurred. This does not happen for the original line that is still open.

Hello, I just got a new phone today (Motorola Moto G) and switched from Telus to Koodo, and I am now  trying to set-up/access my voicemail. After dialling into the voicemail (either with the voicemail speed dial or calling my own number) and then choosing the language, I am then asked to enter my mailbox number. I’ve tried entering my own number here when prompted, but it only sends me back to the start again where I am asked to choose my language and then again to enter the mailbox number. At no point am I prompted to enter a pin or to set-up a pin. What am I doing wrong?ThanksMC

How can I cancel my Koodo account in China, where I cannot make a call or use facebook? 

I haven’t been receiving texts/calls since early Thursday morning. I haven’t changed anything prior. I cleared out both messaging apps cache/data, restarted phone, took out SIM card. My texts come  through only if I call someone or if I text myself. How do I resolve this?

I have trieed to pay my Koodo Bill yesterday and today, with two different cards (1st Koodo payment, just hired the line - postpayment), but after the whole card submission and security codes, in the part of the process it says “Error, refresh page or try later”, but this mistake is in your end at Koodo. Please fix it. 

no dial tone landline hub

I  have no dial tone on my landline-day 4 now.  All hub lights are green, but I have tried unplugging and plugging back in anyways. Still nothing  

How can I change my credit information for Automatic top-up (or in general!)?

My account is shared with my two children and most recently, my husband. When it was initially set up, my two children and I added our phones and all numbers are listed in the account with my name. This year, my husband joined us and I was prompted to add his name during set up. I was hoping to be able to add my kids names to their phone numbers but am unable to do so. Any ideas?

I already have a phone and a plan with Koodo. I just want to switch to a better plan. When I add the plan to my cart (the $50 with 10G of data) it adds a SIM card to my cart. I don’t need that though do I? I can’t seem to just switch to the plan. 

Many organizations provide end users with online access these days.  Koodo’s bill payment seems to be frequently offline, so users have to create new calendar reminders to retry.  Surely in this day and age, this should not be necessary.