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I am trying to port a telus number to the new line as I just received the sim card but when I go to Mobile Services it says an error has occurred. This does not happen for the original line that is still open.

I am trying to port a telus number to the new line as I just received the sim card but when I go to Mobile Services it says an error has occurred. This does not happen for the original line that is still open.

What kind of error message is it showing?