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Reactivate an old prepaid account

  • September 24, 2021
  • 1 reply
  • 337 views

Weiyi Zhu

I’m a koodo prepaid costomer. I left Canada last year, I stopped my monthly plan. And i am back now, i want to continue using this phone number, but i cannot log in my self serve. I tried to change password, but I can't even verify my email. 

Best answer by Allan M

If it wasn't paid for more than 90 days then the account is cancelled and you will have to get a new sim and new number.

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1 reply

Allan M
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  • Mobile Master
  • Answer
  • September 24, 2021

If it wasn't paid for more than 90 days then the account is cancelled and you will have to get a new sim and new number.