Self Serve

I set call forwarding to a friend’s phone.  Friend lost phone and suspended service.  I am trying to stop my calls being forwarded to a lost phone, but it is not cancelling.  Help please??

I had my work transfer my koodo number to my work phone. They use Telus. How do I verify my koodo account has been closed. I could not see in my self serve? Thanks!Kathryn 

I’ve received my online order yesterday.  Sim was not active. Regardless I want to port my number from my old carrier. Can’t creat self serve. No idea WhAt my account number is. I’m pretty much working during callback hours.  This idea starting customer service w a bor and callbacks is hot trash.  I literally cannot call my telephone service provider? 

Why didn’t my iPhone 13 come with a charger 🔌 I got the cord & the phone today but no charger came in the box with it? How long does it take to activate my new iPhone from my Samsung A71 phone with the same phone # I have now?

Using a temporary phone and need a new SIM card do I need to grab a piece of id

Hi,I would like to activate the international call. In my add-on section, I have 1000min International LD add-on, but I don't find per-per-use add-on. This add-on is not shown on the available add-on, so what can I do to activate the international call?

Hi everyone. Can I transfer my Canadian number to Koodo using Self-serve while I’m abroad?I will have to make the transfer while outside of Canada. Does anyone have experience with this?Or do I have to do it while I’m in Canada?Thanks.

I was a Koodoo client years ago and have an old Samsung SGH 667t.  I am now with a different carrier and my father needs a phone as he lost his other one.  How do i contact Koodoo to get the unlock code? 

I change my phone so i want to switch from e sim to physical sim. I have bought a blank sim. i dont know how to contact koodo or how to do it?

How do I get off the account I am on. Currently my ex and I are on the same account with separate phones and plans, but on the same bill. I need to get the accounts separated into their own things, or else I will just cancel my phone I guess. 

I ported out my prepaid number to Public mobile, without cancelling the auto-pay.But now, when I try to login into self-serve, it gives me an error “something went wrong”.How do I make sure I won’t get charged for the next billing cycle?Thank you!

We have just added our oldest to our koodo plan which now has a total of 3 phone lines associated with it. He is wanting access the account to view his usage etc. Is there a way for him to log in without me having to give him my email and password as I don't want him making changes on the account, even just on accident. I know with telus he was able to login with his own login info under my account. Is this possible and if so, how?

Can I move a phone credit from a family member’s account over to my own account?

Hi, I set up a pre-authorization payment with my debit card but received an email saying that my pre-authorization payment could not be processed because the financial institution said the information I filled out was incorrect, but I'm sure the information was correct. I have used this card before to successfully pre-authorize payments for other charges.

I’m traveling now so I am using the seasonal hold plan. I want to use my cell phone as soon as I arrive in Canada, but I can't get a call back because don't have friends and family to answer the phone right away. Facebook is hacked so I can't send a message too. What should I do to activate my phone? And want to restore my previous monthly plan?

When I try to chose a new subscription for my cellphone, I get a big message taking the whole screen written ‘please select an account’ without any other options and no way to get past this message! I can’t even navigate the website at all...

I ported my Koodo number to a Telus account. Does that cancel my Koodo account automatically? They never confirmed that and Koodo is a sister account to Telus so... I'm confused. How to I contact Koodo folks via phone, it seems impossible to get a hold of a real person to answer customer questions!.. :/

When I try and pull up mobile services it just gives me a blank screen

Hey.  Wondered something. I recently had my Prepaid phone suspended (not enough in account.). What remained was only 10.00 dollars of remaining balance (out of 15). Account was suspended (and I had time to refill). Went to refill, filled out card info went to add 5 top up. Registered as Top up, in billing history but no charge in the Charges menu (due to card error). Fixed the card information. Went to add the same 5 dollars.Suddenly, without warning, the account was down to 0.00$ despite the 10.00 remaining and I had to refill the FULL fifteen dollars to re activate. The fifteen showed up as a debit charge in the Charges portion of the menu.What happened to the remaining 10.00 left in account upon suspension?! Is it now gone? If someone can help to clarify this, it’d be great.

I did not receive a notification at 50% or 90%, only 100%. Now all data has been used… I followed the instructions in self serve to update notification settings (I have never changed the settings and have always received 50 and 90 without issue) and there is only the option for 100%. My husband had the same problem and the issue has been resolved. Please help!

Whenever I try to log into the self serve website, I cannot access anything because of website certificate errors and/or notices about my connection not being private. This plagues me every month when I try to download my cell phone bill from the Self Serve website (https://identity.koodomobile.com/as/authorization.oauth2?client_id=214aa452-c949-4895-9a9f-5e8b18d9a9a1&response_type=code&scope=profileinfohighdetail%20customerinfo%20securitymgmt%20paymentmanagement%20ordermgmt%20invoiceinfo%20devicemanagement%20phonenumbermgmt%20accountinfo%20accountmanagement%20loyaltyandrewards%20priceplaninfo%20accountactivity%20paymentprocessing%20profilemanagement%20usagepreferencemanagement%20usagemeter%20wlspaymentmgmt%20usagemanagement%20usagedetails%20usageblockmanagement%20serviceeligibility%20servicemanagement%20onetimepasscode%20hellocustomer%20billpreferencemanagement%20identityinfofulldetail%20serviceassociation%20callcontrolmanagement%20wlsserviceagreement%20wlsserviceandfeature%20

Hi, Just signed up for Koodo, registered for self serve, received SIM card, plan all signed up, etc.  Today, Google sent me new phone which I had purchased separately.   The new phone, with Koodo SIM card, is live and working, as is old phone with Telus SIM card.  I have repeatedly tried to transfer my cell number from my existing phone (Telus account) to new Google phone with Koodo SIM card, but keep getting an error message.  Koodo instructions on website do NOT explain how to deal with both number transfer AND new phone. Is there some order I should do things in?  Help, please!

How do I change me email attached to my account in order to register for self serve ? 

How to log out safely? There is no icon. Nothing under the menu. Nothing under Self serve. I am using the computer not the cellphone.

I need help I have changed my old number and got new one because belief's my family don't like the new number at all , is there any way could you please help me to get a new number ? I can't talk or text my parents neither close family members. thanks