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When I try to chose a new subscription for my cellphone, I get a big message taking the whole screen written ‘please select an account’ without any other options and no way to get past this message! I can’t even navigate the website at all...

Are you logged in to your self serve? 

Try logging out or trying again incognito mode 

Hi there, @bobibob05 ! We can see that you requested for your account to be cancelled yesterday! Since the account is cancelled, you will not be able to reactivate it in Self-serve. You can only reactivate suspended accounts from Seasonal hold.  

If you would like your account reactivated, you will need to schedule a callback www.koodo.com/chat or send us a private message  over Facebook (https://m.me/Koodo) or Twitter (https://twitter.com/koodo) 

 

Please let us know if you have any other questions. :)

 

Cheers,

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