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I cancelled my account and now i am unable to reactivate it?

B

When I try to chose a new subscription for my cellphone, I get a big message taking the whole screen written ‘please select an account’ without any other options and no way to get past this message! I can’t even navigate the website at all...

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Best answer by Boa_Guy Koodo 12 May 2022, 14:36

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Userlevel 7
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Are you logged in to your self serve? 

Try logging out or trying again incognito mode 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there, @bobibob05 ! We can see that you requested for your account to be cancelled yesterday! Since the account is cancelled, you will not be able to reactivate it in Self-serve. You can only reactivate suspended accounts from Seasonal hold.  

If you would like your account reactivated, you will need to schedule a callback www.koodo.com/chat or send us a private message  over Facebook (https://m.me/Koodo) or Twitter (https://twitter.com/koodo) 

 

Please let us know if you have any other questions. :)

 

Cheers,

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