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I cancelled my account and now i am unable to reactivate it?

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When I try to chose a new subscription for my cellphone, I get a big message taking the whole screen written ‘please select an account’ without any other options and no way to get past this message! I can’t even navigate the website at all...

Best answer by Boa_Guy Koodo

Hi there, @bobibob05 ! We can see that you requested for your account to be cancelled yesterday! Since the account is cancelled, you will not be able to reactivate it in Self-serve. You can only reactivate suspended accounts from Seasonal hold.  

If you would like your account reactivated, you will need to schedule a callback www.koodo.com/chat or send us a private message  over Facebook (https://m.me/Koodo) or Twitter (https://twitter.com/koodo) 

 

Please let us know if you have any other questions. :)

 

Cheers,

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Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • 29137 replies
  • May 12, 2022

Are you logged in to your self serve? 

Try logging out or trying again incognito mode 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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1 person likes this
  • G
    Goran
Boa_Guy Koodo
Forum|alt.badge.img+4

Hi there, @bobibob05 ! We can see that you requested for your account to be cancelled yesterday! Since the account is cancelled, you will not be able to reactivate it in Self-serve. You can only reactivate suspended accounts from Seasonal hold.  

If you would like your account reactivated, you will need to schedule a callback www.koodo.com/chat or send us a private message  over Facebook (https://m.me/Koodo) or Twitter (https://twitter.com/koodo) 

 

Please let us know if you have any other questions. :)

 

Cheers,

G
Flo Koodo
2 people like this
  • G
    Goran
  • Flo Koodo
    Flo Koodo
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