Skip to main content
Koodo Community
Question

help with new number

  • April 21, 2022
  • 6 replies
  • 274 views

I need help I have changed my old number and got new one because belief's my family don't like the new number at all , is there any way could you please help me to get a new number ? I can't talk or text my parents neither close family members. thanks 

This topic has been closed for replies.

6 replies

Forum|alt.badge.img+4
  • Mobile Master
  • April 21, 2022

How did you change your phone number? 

https://www.koodomobile.com/help/changing-your-phone-number

 

Are you asking to re-acquire the old number? 


  • Author
  • Beginner
  • April 21, 2022

You are not able to change your number at this time Oops! You can only change your phone number once per billing cycle.


  • Author
  • Beginner
  • April 21, 2022

or is it possible to re-acquire the old number?


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • April 21, 2022

You are not able to change your number at this time Oops! You can only change your phone number once per billing cycle.

This is the limitation of the system. If you wanted to revert your number back to the old one, or get another one right now, you have to contact Koodo directly and ask a rep to assist. Hopefully, they won’t charge you a fee for it.


Forum|alt.badge.img+4
  • Mobile Master
  • April 21, 2022

If the change was recent, you should be able to get your number back with the assistance of a rep. You can try sending a private message to Koodo via Fb Messenger or DM via Twitter or schedule a callback.


Forum|alt.badge.img+4
  • Mobile Master
  • April 21, 2022

Or you can just wait until your next billing cycle and change your number again for free, just like it said on the screen