Plans & Add-ons

Hello, when I try and change my plan and perk the page goes to a loading screen and just stays blank and doesn't proceed past that point. Is there a way I can get past this? I've tried on several devices and my home computer with no luck. Any help would be appreciated.

how long does it take to receive the new account number from Koodo in order to load our SIM card on I set up everything with telus over the phone with a rep a week ago and we received our SIM cards and called Koodo and they said we needed a Koodo account number so just wondering how long that takes to come 

My New iPhone 14 PRO Max was purchased in the US and does NOT have a physical SIM. I just signed up with Koodo today. I was told by the guy at the mobile store I was going to get an email from Koodo containing a SIM that I could just scan with my phone. Hasn’t happened.  I went back to the store as I was told on the phone I needed to get a voucher from the store. The guy at the store said I should just set up my account on line and call again he did not have any voucher for me. HELP.

I received a text message offer today for extra data, 1GB for $1 per month, 10 GB for $2 per month, etc. and to reply to add it to my account. I am currently content with my data plan with my phone, however, I have another phone on my koodo account for a family member and this offer would be useful but they did not get the text message offer. I was wondering if the offer is limited to my phone number or is there a way to apply it to the other phone number on my account.

I was told by the sales rep in the store that the $5 1000 minutes includes Pakistan, even though it’s not listed.  Is this correct???

Hello! I’m not sure why but my account now says that I’ve opted not to receive notification of shock-free data. I called but was told it was disabled because it’s an old account? But when I look up my account details it clearly says shock-free data and I’d still like it back please (and not be pressured into a new plan which I was when I called). Thanks so much! 

I purchased a new prepaid plan which stated it was for 30 days.  (This evening (the 15th) at 7pm)After purchasing, the new plan says it plan is from the 14th to the 13th of next month. That’s 29 days. I want my 30th day please and thank you. 

Why is my data paused on easy roam in Germany ?

Hi all, This is my current plan: 20 gb on 4g speed for 75 dollars.  I have 0 GB left from this plan but a 5 gb promo has just started. ​I added 75 dollar as funds via 2 vouchers. How can i renew my current plan with it? Via change plan i could only find the 70 dollar plan with 3g and not with 4g or the 15 gb option..

I paid off the remaining outstanding in my Tab today in the hopes that I could change to plans that were not available due to the restrictions on the Tab. I am not seeing these options available yet.When will I be able to change to plans, particularly to cheaper ones, that were unavailable to me because of the Tab now that it is paid off? Will I have to wait a period of hours, days, or perhaps until the billing cycle goes through with the charge for payment of remaining Tab balance?Thank you!

I want to prevent users under my account adding add-on via their phone, how to set that up?

Hello,I am looking at ordering a new phone and changing my rate plan as an existing customer.  The rate plan change is necessary to order a new phone with a tab plus.  I have a special promotion available that is $65/month for 40GB data, but the first 15 months are $50/month.  This rate plan allows me to get a tab plus for a new phone.  However, when I go to check out I do not see the promotion, and instead it shows only the $65/month plan.  There is no mention of the $15/month discount for the first 15 months.  I am hesitant to make the switch without confirmation of the discount as that is what makes the phone purchase worth it for me.  Is there any way to get confirmation of this special rate plan before confirming the purchase?Thanks for any help!

Hello Everyone, Just wanted to confirm that with these two perks i can message and call my friend free of charge as long as im in canada right? She will have a Germany simcard and landlineThanks :)

I have added 10 gb of data to my phone. It shows on my account as an addon but it does not show up on my phone. When does this take effect as I am running out of data. 

I can't apply the promo code to my account. ”Grab an extra 8GB/mo for 6 months!”I have a 360 days plan and am trying to change to $35 per 30 days using the code for 8gb extra dates per month. Unfortunately, I keep getting an error that the code is incorrect. Please help.

Hello,Account is post-paid, Blackview is in use at the moment, VoLTE seems active on account.In settings Koodo network is selected,Prefered network is 4G,Wifi calling is activated,Calling preference is Call over Wifi,but I don’t see anything indicating to enter a code or such…My home Wifi speed is over 100M.My cell signal at home keeps jumping from 4G (1-2 bars) to 3G (1-2 bars).Never was able to call over wifi before… 2 days ago we had no cell service on all our phones and no way to use wifi to call, next day cell service was back…Sooooo, how do I get to make calls over wifi?Thanks.

I would like to know if it is possible for me to add a line to my account from NS, that will be used in Quebec. 

Hello, I am currently with another provider and am interested in switching to koodo. Will I be able to keep my current phone number when doing so?  Thank you.. 

I need some US data and txt with my prepaid , does Txt250 for 250 messages including the incoming txt ?

Are you able to get extra data just for one month?

I have put my phone on seasonal hold but after a while koodo started putting charges on my account, then suspended my account, send my number to collection agency, charged me reconnecting fees...then I had to pay....this all happened while I was out of the country.Just came back yesterday evening.I want my amount to be refunded please asap. 

I needed to pay my bill, and when I logged into self-serve, I noticed there was a promotion for when you change the rate plan, you got a bonus, eight gigs of data for the next six months.I thought that was great, so I  chose the new plan, and entered the promo code. However once I clicked to pay, a new screen came on telling me it was unsuccessful, and it was themnot me and to try again later. I attempted to pay about eight times throughout the night with no success. When I woke up this morning, my account was a suspended.  I once again, log into self serve, try to change my plan and apply the bonus. Now when I try it, the part where you apply the bonus promo code is greyed out so that I can’t click on it.  And of course I can’t get anybody to get from customer service when I tried dialling 611. Anybody have any clue what I could do ? Or do I just try to explain this to the automated system, and hope for a callback?   

So my old sim card had a very old phone plan, and I recently upgraded to a new phone plan which required a new sim card that was mailed to me. Under my self serve, I now have two phone numbers associated with my account. How do I keep my old phone number and associate it with the new sim and phone plan?I tried doing the “change your SIM card” but I get an error message as a result

My daughter’s plan is $35/10GB. This month she used up all the data and has purchased three add-on of 1 GB each time for $75 in total!her current billing cycle will end the day after tomorrow. can she change her plan now to $50/40 GB now?If she can do so, can the new plan take effect immediately so that her monthly fee becomes $50, but she won’t be charged $75 for add-on?Your advice is most appreciated!

I just now see that my account has an add-on "$0 1000min International LD Add-on Free".Does it mean that I can call to those countries up to 1000 minutes free of charge?Thanks.