Plans & Add-ons

I purchased some US roaming add ons before travelling to the US, but immediately I crossed the boarder the add ons were defective they weren't working, till now (I'm still in the US).  I even went to my account to check what was wrong but there was nothing wrong, the add ons were still there on used. Someone please tell me what's going on, because I can't be wasting all that money for nothing. I'm this close to switching sides because why have I been having so much trouble with koodo lately SMH.

I searched everywhere and I can't find the list of the full 28 countries listed on the drop-down under manager perks. I would like to know what all the countries are please? 

Hi,I am just wondering about U.S roaming data booster service.Am I able to use data in Hawaii if I added on U.S roaming data booster in my phone?It worked in Seattle trip last year but I am not sure I can still use it in Hawaii or it is better to buy USIM card in Hawaii instead? any advice will be helpful.     

Hi I signed up for what I thought was prepaid but it is showing next months amount due. I did deactivate automatic top up but is there nothing I can do to just have my phone active when I pay for the monthly amount and inactive when I don’t pay. I don’t understand base plan

Hey community,I’m going abroad in a couple of weeks and want to be sure everything will work there. Do I need to activate the Pay-Per-Use add-on or everything is supposed to be activated by default? I’m not going to use Easy Roam over there, just want to keep ability to receive texts to my Canadian number. Thank you!

I am an international student and I want to know which is the best plan for me and if I can get the plan before going to Canada

What is the best way to talk to a live person about my current plan? Is there a phone number? Do I need to find a local Koodo store? 

Hello, when I try and change my plan and perk the page goes to a loading screen and just stays blank and doesn't proceed past that point. Is there a way I can get past this? I've tried on several devices and my home computer with no luck. Any help would be appreciated.

how long does it take to receive the new account number from Koodo in order to load our SIM card on I set up everything with telus over the phone with a rep a week ago and we received our SIM cards and called Koodo and they said we needed a Koodo account number so just wondering how long that takes to come 

My New iPhone 14 PRO Max was purchased in the US and does NOT have a physical SIM. I just signed up with Koodo today. I was told by the guy at the mobile store I was going to get an email from Koodo containing a SIM that I could just scan with my phone. Hasn’t happened.  I went back to the store as I was told on the phone I needed to get a voucher from the store. The guy at the store said I should just set up my account on line and call again he did not have any voucher for me. HELP.

I received a text message offer today for extra data, 1GB for $1 per month, 10 GB for $2 per month, etc. and to reply to add it to my account. I am currently content with my data plan with my phone, however, I have another phone on my koodo account for a family member and this offer would be useful but they did not get the text message offer. I was wondering if the offer is limited to my phone number or is there a way to apply it to the other phone number on my account.

I was told by the sales rep in the store that the $5 1000 minutes includes Pakistan, even though it’s not listed.  Is this correct???

Hello! I’m not sure why but my account now says that I’ve opted not to receive notification of shock-free data. I called but was told it was disabled because it’s an old account? But when I look up my account details it clearly says shock-free data and I’d still like it back please (and not be pressured into a new plan which I was when I called). Thanks so much! 

I purchased a new prepaid plan which stated it was for 30 days.  (This evening (the 15th) at 7pm)After purchasing, the new plan says it plan is from the 14th to the 13th of next month. That’s 29 days. I want my 30th day please and thank you. 

Why is my data paused on easy roam in Germany ?

Hi all, This is my current plan: 20 gb on 4g speed for 75 dollars.  I have 0 GB left from this plan but a 5 gb promo has just started. ​I added 75 dollar as funds via 2 vouchers. How can i renew my current plan with it? Via change plan i could only find the 70 dollar plan with 3g and not with 4g or the 15 gb option..

I paid off the remaining outstanding in my Tab today in the hopes that I could change to plans that were not available due to the restrictions on the Tab. I am not seeing these options available yet.When will I be able to change to plans, particularly to cheaper ones, that were unavailable to me because of the Tab now that it is paid off? Will I have to wait a period of hours, days, or perhaps until the billing cycle goes through with the charge for payment of remaining Tab balance?Thank you!

I want to prevent users under my account adding add-on via their phone, how to set that up?

Hello,I am looking at ordering a new phone and changing my rate plan as an existing customer.  The rate plan change is necessary to order a new phone with a tab plus.  I have a special promotion available that is $65/month for 40GB data, but the first 15 months are $50/month.  This rate plan allows me to get a tab plus for a new phone.  However, when I go to check out I do not see the promotion, and instead it shows only the $65/month plan.  There is no mention of the $15/month discount for the first 15 months.  I am hesitant to make the switch without confirmation of the discount as that is what makes the phone purchase worth it for me.  Is there any way to get confirmation of this special rate plan before confirming the purchase?Thanks for any help!

Hello Everyone, Just wanted to confirm that with these two perks i can message and call my friend free of charge as long as im in canada right? She will have a Germany simcard and landlineThanks :)

I have added 10 gb of data to my phone. It shows on my account as an addon but it does not show up on my phone. When does this take effect as I am running out of data. 

I can't apply the promo code to my account. ”Grab an extra 8GB/mo for 6 months!”I have a 360 days plan and am trying to change to $35 per 30 days using the code for 8gb extra dates per month. Unfortunately, I keep getting an error that the code is incorrect. Please help.

Hello,Account is post-paid, Blackview is in use at the moment, VoLTE seems active on account.In settings Koodo network is selected,Prefered network is 4G,Wifi calling is activated,Calling preference is Call over Wifi,but I don’t see anything indicating to enter a code or such…My home Wifi speed is over 100M.My cell signal at home keeps jumping from 4G (1-2 bars) to 3G (1-2 bars).Never was able to call over wifi before… 2 days ago we had no cell service on all our phones and no way to use wifi to call, next day cell service was back…Sooooo, how do I get to make calls over wifi?Thanks.

I would like to know if it is possible for me to add a line to my account from NS, that will be used in Quebec. 

Hello, I am currently with another provider and am interested in switching to koodo. Will I be able to keep my current phone number when doing so?  Thank you..