Can anyone make any suggestions on how to downgrade my plans. I tried online in self serve with no luck, tried callback request with assist but have been waiting 16 hours (also put in another call back request 30min ago), any other way to achieve this? I unfortunately cannot go to a store as I live outside a city.
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Userlevel 7
+4
Did you get confirmation about the callback and then a text message shortly before the scheduled call?
What plan are you trying to get?
Do you have an outstanding tab?
Have not received any communication from Koodo regarding a callback
I am trying to change 2 plans:
to the following for both:
I do not have TAB's as I own both of my devices.
Unfortunately This plan is only for new customers.
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