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Downgrading a Plan

  • June 7, 2023
  • 6 replies
  • 177 views
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Can anyone make any suggestions on how to downgrade my plans. I tried online in self serve with no luck, tried callback request with assist but have been waiting 16 hours (also put in another call back request 30min ago), any other way to achieve this? I unfortunately cannot go to a store as I live outside a city.

C
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6 replies

Sophia
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  • Sophia
  • Mobile Master
  • June 7, 2023

Did you get confirmation about the callback and then a text message shortly before the scheduled call?

D
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  • Dennis
  • Mobile Master
  • June 7, 2023

What plan are you trying to get?

Do you have an outstanding tab?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
G

Have not received any communication from Koodo regarding a callback

 

G

I am trying to change 2 plans:

 

 

to the following for both:

 

G

I do not have TAB's as I own both of my devices.

 

D
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  • Dennis
  • Mobile Master
  • June 7, 2023

Unfortunately This plan is only for new customers.

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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