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Question

Adding a line and transferring a number

  • 30 May 2023
  • 6 replies
  • 500 views
O

I would like to add a line to an existing Koodo account; if I do this can I transfer an existing phone number to the new line? My partner has a phone number that I would like to transfer and have both of our phone under one account.

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6 replies

Sophia
Userlevel 7
Badge +4

Absolutely!

C

I have the same question; good to know it can be done, but how? I can’t figure it out with self service...

D
Userlevel 7
Badge +4

Note that you can transfer an existing number to the new line, only if they existing number is not with Koodo (or koodo prepaid vs post paid)

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
G

So if my partner is a Koodo customer, and I am as well, I can’t add her to my account and cancel her account… is that correct? 

 

Mayumi
Userlevel 7
Badge +4

So if my partner is a Koodo customer, and I am as well, I can’t add her to my account and cancel her account… is that correct? 

 

Can you start your own post?

and tell us what exactly you want to do.

We we’re telling OP that you can’t transfer your existing Koodo postpaid number onto new koodo postpaid line. 

 

 

Sophia
Userlevel 7
Badge +4

@Garsch no, that isn’t possible - you even risk losing her number altogether. The proper way to add her to your account and merge the two is by transfer of ownership - see also https://www.koodomobile.com/en/help/transfer-of-ownership-town

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