Skip to main content
Koodo Community
Answer

Switching plans - why am I charged for a new SIM?

  • May 31, 2023
  • 1 reply
  • 228 views

Hello Koodo friends,

I am trying to switch plans within Koodo to this new $39 promotion, but the checkout requires I buy a new SIM card. Is this necessary? I don’t understand why I need a new SIM card when I am only switching plans. Can this be bypassed?

Thanks!

Best answer by Allan M

It sounds like you are trying to add an additional line, and that’s why it’s prompting your to get a new sim.

The $39 plan is only available for BYOD new activations.

This topic has been closed for replies.

1 reply

Allan M
Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • June 1, 2023

It sounds like you are trying to add an additional line, and that’s why it’s prompting your to get a new sim.

The $39 plan is only available for BYOD new activations.