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Unable to connect to Chinese phone network

  • June 9, 2023
  • 6 replies
  • 197 views

Hi,

Now I am in China and I activated the voice roaming and easy roam recently. But I still cannot receive any messages from Canada. Is there anything I missed?

Best answer by Dinh

No.

I tried to search the network manually but it still couldn’t connect.

Could you double-check your selfserve and addon of your plan to see you had the international voice roaming?  

As well, I recommend you reset network settings of the phone to see if it can help.

This topic has been closed for replies.

6 replies

Sophia
Forum|alt.badge.img+4
  • Mobile Master
  • June 10, 2023

Does your phone indicate that you are connected to a Chinese phone network?


  • Author
  • Connector
  • June 10, 2023

No.

I tried to search the network manually but it still couldn’t connect.


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • June 10, 2023

No.

I tried to search the network manually but it still couldn’t connect.

Could you double-check your selfserve and addon of your plan to see you had the international voice roaming?  

As well, I recommend you reset network settings of the phone to see if it can help.


  • Author
  • Connector
  • June 12, 2023

The international voice roaming is indeed in my add-ons.

I tried to reset the network settings on my phone but I still failed.


Forum|alt.badge.img+4
  • Mobile Master
  • June 12, 2023

The international voice roaming is indeed in my add-ons.

I tried to reset the network settings on my phone but I still failed.

Are you currently on airplane mode? Have you turned it off?


  • Author
  • Connector
  • June 12, 2023

I just tried to connect to the server manually and finally I got the connection.

 

Thanks for your help.