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The place to ask all of your phone related questions

1201 Topics
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MarvinGayeBeginner
asked in Purchases & Returns
What address do I send a return phone to?

I purchased a pre owned phone on Black Friday and changed my mind as I’m switching to Telus and I need to return it, it is unopened in the box. My 30 days are almost up and I cannot get ahold of Koodo. Anyone have an address to return this junk to? 

4556
Dinh
2 years ago
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Lola CBeginner
asked in Purchases & Returns
Is internet required for Koodos home phone?

Is internet required for Koodos home phone? or, does the hub provide the signal needed? if so, can one use any portable phone with that hub? 

1762
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2 years ago
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MrBucketRockstar
asked in Tips, Tricks & Troubleshooting
OnePlus Nord N200 mobile data not working

I bought a OnePlus Nord N200 phone. I can make phone calls with it using my KOODO sim card, but I can’t use mobile data. My mobile data is turned ON in the phone’s settings. Any advice?

4082
Dinh
2 years ago
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Louii MacTavishAdvocate
asked in Tips, Tricks & Troubleshooting
Reactivate simcard after seasonal hold is off

I would like to remove seasonal hold while I am in Mexico. Do I need to reactivate my simcard or will it work after the hold is off?  Also, Will I be able to receive texts from Canada? Is it adviseable to get Roaming?

4504
G
2 years ago
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Brad PBeginner
asked in Purchases & Returns
Transferring phone number

I want to transfer one phone number from a account with multiple different phone numbers with another company to Koodo. How do I transfer just the one phone number without transferring the others?

3802
G
2 years ago
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Taffy29Organizer
asked in Tips, Tricks & Troubleshooting
Can't connect tablet to Wi-Fi

Whyy can't I connect my tablet to WI fiI have had this problem for a while now I still don't have wifi on my tablet

1115
R
2 years ago
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Harry BolRockstar
asked in Tips, Tricks & Troubleshooting
Upload to PC

No attachment with phone for uploads to PC? I presume it is possible to do.?If so from where so I get the necessary cable?Thanks.

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2 years ago
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mykebykeBeginner
asked in Purchases & Returns
Question about Refurbished phone

I was looking about upgrading to a refurbished phone, do these phones come with the charging cables as well?Thanks ! 

1342
R
2 years ago
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leddyBeginner
asked in Tips, Tricks & Troubleshooting
Wi-fi calling

I can’t get wi-fi calling to work on my new phone. It says it is enabled but it is not. Any suggestions?Samsung S22

11683
L
2 years ago
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HogwildAdvocate
asked in Tips, Tricks & Troubleshooting
How to get USB tethering or mobile hotspot to work

Plan: $40 1GB Unltd min Plan SFD.Phone: LG X Venture I would like to be able to use either USB tethering or the WiFi hotspot function on my LG X Venture to send data to my PC. Koodo support had no idea what to do to get this working.I don’t need the basic Android HOWTOs telling me what to click on. I tried the basics, and they didn’t work. What do I need in order to do the above? Thanks 

229328
H
2 years ago
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bourqueeBeginner
asked in Purchases & Returns
SIM card

I have a new phone. I am selling my old phone (reset). I put my older SIM card in my new phone. Can I sell my old phone with the new SIM card I received with my new phone?Will the buyer access things on my account information if I do this?

1221
R
2 years ago
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Julian KatzConnector
asked in Tips, Tricks & Troubleshooting
How do i search sms from 2019?

Trying to find old sms messages to a specific number from 2019

13544
M
2 years ago
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HaedineBeginner
asked in Tips, Tricks & Troubleshooting
Update LG Android version outside Canada

Hi there,Is it possible to receive Android SW updates OTA outside Canada, more specifically in Europe ? What I mean is to be able to update from Android 10 to 11 ? Or can I update it manually using the LG Bridge application ?I'm currently inside the EU and won't be coming to Canada for at least a few years.The phone I'm talking is a LG V60 ThinQ 5G, version LMV600TM2X and to be more specific it's LMV600TM2X.ACANCB. The thing is that this phone supports all the carrier frequencies needed inside the EU, where I'm currently working and traveling.Thanks !

2733
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2 years ago
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MleestBeginner
asked in Purchases & Returns
Why would my order get cancelled by koodo?

Hi there, I placed an order online on Jan 3/2022 for a phone and plan, but received an email saying the order was cancelled as something couldn’t be validated. I was not contacted for any additional information aside from the email indicating the order was cancelled. I requested a callback, but the representative hung up on me once I got through. Can someone please assist me in getting more information as to why my order (HFO**) was cancelled?  **hidden order number

3483
K
2 years ago
Evan Fequet
Evan FequetBeginner
asked in Tips, Tricks & Troubleshooting
Wifi calling setup with no cell service

Just wondering if wifi calling is possible to set up without cell service, only have wifi and it insists on sending text code that I will not receive 

36103
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2 years ago
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RickM53Organizer
asked in Tips, Tricks & Troubleshooting
data block and picture mms

Do you still need to have data turned on to send and receive pictures when texting if you have 25 dollar basic plan with data block activated and will you see a data charge?

2782
R
2 years ago
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AMH
asked in Tips, Tricks & Troubleshooting
Can koodo reps delete text messages?

Do koodo reps have the ability to delete a text message that they have sent to you? I received a text from a rep with some follow up assurance and then the text was gone. It is not in my trash and although I did correspond, there is no trace of him ever sending a message or me responding all of the sudden. I just find it strange. I know the message was there and archived. 

1002
Timo Tuokkola
2 years ago
F
FishyBeginner
asked in Purchases & Returns
Add a line and pick phone number

Hi, I'm a current customer. I'd like to buy a plan for my daughter's phone which I pay for. She wants a specific phone number.  Can I do this online?

19634
F
2 years ago
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Sully4Beginner
asked in Purchases & Returns
additional line

Hi, I just bought a new phone and plan (online) for my partner as a new added line. I originally thought this meant she would be given a phone number completely different to mine, but I’m now wondering if I was wrong? I selected “give me a new number” when purchasing the phone.. does this mean my existing phone number will change, or is it just that she will be getting her own? 

1711
R
2 years ago
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Dong In KimBeginner
asked in Purchases & Returns
Buying a phone and phone plan without credit card info.

Hi,I made a credit card and it is on process now, so I don't know CVV and expiry date yet(only can check card number on my banking app). I really want to buy a phone and phone plan promotion before Jan 4th (promo end). Is there any way to do this?I talked with an agent from my bank, but they didn’t allow me to have those info over the phone, because it is dangerous.  

14861
Dinh
2 years ago
David Baillie
David BaillieConnector
asked in Tips, Tricks & Troubleshooting
not connecting to my home wifi

Got a iPhone XR for Christmas. Bought it online from Koodo, it will not stay connected to my home wifi. Every other device/phone stays connected. I’ve tried everything. Soft reset, network reset, forgot the wifi and rejoined. Nothing works. It will connect if I am beside the wireless rotor. But if I go to a different room it loses connection.

4367
R
2 years ago
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isaacdsgrsdhBeginner
asked in Purchases & Returns
please help me how do i join koodo

i was told by a friend that i could buy a phone from koodo for  cheap and pay over a few months so i tried to buy a iphone 12 but this is so confusing im trying to join koodo but i dont know how to make a account so please help me

651
Dinh
2 years ago
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M1234Beginner
asked in Purchases & Returns
Cancelled Homephone, What do I do with the hardware I have?

I have canceled my home phone plan as we no longer need it. What do I do with the hardware I have?

1421
Dinh
2 years ago
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WatercraBeginner
asked in Tips, Tricks & Troubleshooting
SIM card not recognized by Samsung S21

So I received my new Samsung Galaxy S21, and activated the SIM card that came with it. I waited an hour, inserted it correctly into the tray, and when I try to do the setup on the phone, it’s telling me to insert a SIM in order to do the setup. But the SIM card is already inserted. I tried others SIMs and the problem is still there. When I insert the same SIM into my old phone, it’s detected automatically. Is it possible that there’s an issue with the SIM tray on the new phone?

8687
Timo Tuokkola
2 years ago
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Norgz94Rockstar
asked in Tips, Tricks & Troubleshooting
Tethering- Discord and other non-browsing applications don't work

Hi!I got a new phone (Samsung A52 5g) a month or so back, and  since then, unlike my previous phones, the tether function, both USB and wireless, don’t really work properly. Other than discord, steam and my PC games failing to connect 100% of the time, I sometimes have to restart my phone to get it working at all for even basic browsing. Discord specifically gives me an RTC error (no route). But that’s really all I can understand from that. When I click the support link on the error, it mentions it happens due to firewalls, DNS settings and other stuff that’s way over my head,  Here’s what I have tried with no luck: Making a new APN as per the Koodo APN settings info Restarting phone  making a new SSID and password for tethering  setting data to 2.4ghz instead of 5ghz.  Turning off Firewalls on my PC when tetheredPlease help! :P 

6284
N
2 years ago

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