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1241 Topics
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JPVConnector
asked in Tips, Tricks & Troubleshooting
Can't disable voicemail

Hi I have followed the steps to deactivate voicemail. But callers can still leave me voicemail. Can voicemail actually be disabled? How?

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BoobersBeginner
posted in Purchases & Returns
ipad pro

Hi there was just wondering if you had any ipad pro's available?

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jossssssBeginner
asked in Tips, Tricks & Troubleshooting
SOS mode after travelling

Hello. My esim stays in SOS mode since I return Canada after travelling. I have turned it off while travelling but did turn it on a few times to receive SMS. I have tried turning my phone off and on and it’s still the same.

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Flo Koodo
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bhush007Connector
asked in Tips, Tricks & Troubleshooting
Wifi speed has suddenly dropped below 2MBPS

I recently activated Koodo internet at home and have 100MBPS plan. Since 2-3 days, my speed has heavily dropped and is now below 2MBPS. Any ideas what could be the reason? The plan says unlimited data. Not sure what is going on. I tried factory reset and everything. Nothing helps.

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Mag2992Beginner
asked in Tips, Tricks & Troubleshooting
Hardware Support

I had some high winds knock my power out a few months ago and when it came back nothing would connect to my internet even though the light was green so I unplugged my router and modem and plugged it back in and all my devices reconnected - or so I thought. I recently went to print something (wireless connection) for the first time in a while and noticed that it was offline. Long story short (and 3 hours worth of troubleshooting later) I had to change a setting in my WPS options in my Wi-Fi admin portal for it to connect and print. A couple days later I go and try to print again and same issue but the setting remained what I changed them to. I have to unplug the Router and Modem from the wall, wait a bit, then plug it back in for the printer to connect and print what is in the queue. I have to do this if there is any decent length of time between prints, even as short of times as 30 minutes. Everything else is connected and staying connected. My tech savvy family member who has been hel

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UsernamewhateverBeginner
asked in Tips, Tricks & Troubleshooting
texts sent to wrong contacts and customer pricing changes

I'm an existing monthly koodo customer. I've been considering upgrading my phone since its paid off. I've been eyeing some of the phones and the prices. Up until recently, the monthly tab prices would show as higher until I logged into my self serve, the screen asking if I wanted to upgrade for my existing account would pop up, and once I selected that, the prices would lower. However, recently the prices have stopped lowering. Once I log in and select that yes I want to upgrade, the prices just stay the same. For example, the Samsung s24 FE is now $13/month for tab plus or mid, vs $3/month before. There is a slightly better offer for a cheaper plan ($45/month with autopay vs $50 before), but that still works out to be more expensive. I'm just wondering if this is normal, or am I experiencing a glitch? I've tried logging in with different devices and browsers, but same results. The Samsung is just one example, all of the prices are higher now. Also, I recently had a major issue that ma

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GHackBeginner
asked in Purchases & Returns
Tax Exemption on Price of Phone

I am planning to purchase a new phone, and I am already eligible for the First Nations tax exemption on my bills. Is this exemption also applied to the initial price of the phone? Or is there a different way to have this applied?

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aucd001Rockstar
asked in Tips, Tricks & Troubleshooting
Koodo Internet Modem not acquiring online (Internet) connection

Connected all Koodo equipment (modem + router) as per instructions. Modem status LED are: Power is solid green US & DS green blinking in sync LAN is solid green Online has flashed once the modem was started then goes out while both DS and US flash in synch Router is fully functionnel since I can connect to LAN via ethernet cable & WIFI and reach web admin console a make changes. Already performed all the reset and reboot so that was not the problem and neither the solution. My account/ISP was with eBOX (own by Bell) until February 28 (yesterday) and was still working this morning. They we’re advice a week before of the account closure and flip of provider. My official account servicing date with Koodo is March 1st (today) as requested. Virtual assist and FAQ are clueless for this scenario. It seems like the modem cannot acquire an IP adress from Koodo network and it must likely be related to the flip from eBOX to Koodo, is there a way to reach some tech support over phone so they can t

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Mohammad Ali
Mohammad AliConnector
asked in Tips, Tricks & Troubleshooting
Can't make or receive calls, while mobile data is working

Need help with this issue. I can’t make phone calls from my Koodo number, it just doesn’t ring at all. When someone calls me, he hears a ring from his side, and I receive nothing. Can’t reach my voice mail either. The mobile data is working. And I receive SMS messages from Koodo. What I have tried: 1- Switching the phone off for a while and switching on again.2- removing the SIM and inserting it again. Any help would be appreciated.

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EnviroCultureBeginner
asked in Tips, Tricks & Troubleshooting
Activating Wifi Calling

I am trying to setup wifi calling on my Galaxy S10 but there doesn’t appear to be an option to enable this. Does Kodoo not automatically enable this?

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Ramez Adly
Ramez AdlyBeginner
asked in Purchases & Returns
Getting a prepaid plan with eSim before entering Canada

Hello. I'm not Canadian but I'm moving to Montreal soon. I'm wondering if it's possible to buy a prepaid Koodo plan and activate it with eSim before entering the country so that I immediately have cellular service and data once I arrive at the airport. If so, does the start of the 30 days of the plan start right when I purchase it, or when I actually activate it on my phone? Thanks.

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Elaine22d
Elaine22dAdvocate
asked in Tips, Tricks & Troubleshooting
Spam & Fraud calls

Is there a way to stop, or block spam and fraud calls?, or do I have to change my phone number again!

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Elaine22d
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JMZBeginner
asked in Tips, Tricks & Troubleshooting
Phone Upgrade, plan doesn't seem to have switched to new phone.

So I upgraded my phone online and finally got around to turning it on and putting the new SIM card in this week. Did the usual updates and data transfers and everything went smoothly over my home wifi, but when I went to work this morning I quickly discovered I had no data and the phone wasn’t showing any data usage for the month at all… which it should have. I played with all the settings I could think of and nothing worked. When I got home I turned my old phone on to check what it was doing and it turned out I had a text message and two voicemails since I’d turned it off yesterday afternoon. Have I forgotten to do something to transfer my phone plan/number to the new phone? I couldn’t find any instructions anywhere indicating there was something else I needed to do, but maybe I’m just not looking in the right place? Now, I did have a very hard time putting the SIM card into the phone. It kept popping out of the slot, like something wasn’t quite aligned right. I managed to get it in i

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Popeye Was HereBeginner
asked in Tips, Tricks & Troubleshooting
How do I access saved voicemails

Recently joined KOODO, and not yet set up to save incoming calls. How do I do that and how do I retrieve saved messages? And when asked to set up a “voice mail number” how do I do that?

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EgyptredseaBeginner
asked in Tips, Tricks & Troubleshooting
My message number did not changed after port-in

Hi, I have got a new Koodo SIM card and I transferred my old number to it The mobile number is good, However, the message number did not change to my old one. My number is *********9 The message number is *********4 Thank you

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jdemontRockstar
asked in Tips, Tricks & Troubleshooting
RCS Using Old Phone Number

I’ve been a Koodo customer for some time (6-7ish years); I lived in NB when I first switched from my old provider, and kept my number (which worked flawlessly). The issue I’m having is I moved to the NWT, and changed my number accordingly. I can send and receive phone calls without issue, my data works fine, however when RCS kicked in (this was well after I had changed my number), it now shows my old number for some odd reason. I can send regular SMS messages fine, and they show up with my current number, however when I try to use RCS messaging, it shows as registered with my NB number. I’ve turned RCS on and off several times with no luck; just wondering if there are any other tricks that might fix the issue that anybody knows of?

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AmpedRockstar
asked in Tips, Tricks & Troubleshooting
Cannot send/recieve MMS. Default APN is incorrect

Hi,It seems I've run into a problem with my APN settings for a second time, and was hoping someone may have a solution.The default APN settings on my phone cannot be changed, as all the settings are greyed out.Previously, i was able to bypass this by creating a APN with the exact same name&settings.However this seems to have been patched in a recent android or OS update, and you cannot create APNs with the same name.Now i’m stuck unable to send/receive MMS because the default APN settings are incorrect. My main question is this something that needs to be fixed by Telus/Koodo? Or is this something that would need to be fixed by the phone manufacture?Either way it sounds like i can root my phone to get access to the APN file bypassing the greyed out settings but i would like to avoid that if possible. I’m using a nothing phone 2 if that matters at all. ThanksChris

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SimeonYRockstar
asked in Tips, Tricks & Troubleshooting
Old number is shown in my phone after porting out

Recently I ported my number to the KOODO, but in my phone the SIM Manager section still show the old number that came with a new SIM. How can I correct my number in my phone?

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Alina KozhRockstar
asked in Tips, Tricks & Troubleshooting
Wifi Calling (VoWIFI)

I am new with koodo. I have the same problem: I tried to write in the same thread, but it is already closed and probably no one looks there. Any LTE addons is absent in my account settings. But Volte seems working (calling in lte-only mode). And i have the checkbox with VoLTE (active for sure) Pixel 7pro. Please, help me.

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MohmohBeginner
asked in Tips, Tricks & Troubleshooting
I deleted my Esim, is there any way to get it back?

I went to the iPhone settings and deleted it through settings by accident thinking it was another sim, now I can’t use my phone number for anything and I need to get it back quick

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Rhonda Sherry
Rhonda SherryRockstar
asked in Tips, Tricks & Troubleshooting
Why would I not receive texts from a new friend using an iPhone when I receive texts from other iPhone friends?

I have a new friend who uses an iPhone and she receives my texts from my Koodo Samsung Galaxy S10e but I do not get hers in return. Does one of us need to change a setting somehow?

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Rhonda Sherry
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samr4515Beginner
asked in Tips, Tricks & Troubleshooting
comment configurer la messagerie vocale textuelle koodo syr android?

je me suis abonné a la messagerie vocale par texto (ou courriel) et je ne sais pas comment configurer ce service pour receuvoir mes messages vocaux sur courrier.

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Flo Koodo
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Chris10Beginner
asked in Tips, Tricks & Troubleshooting
Smartwatch plans or add-ons for cellular compatible smartwatches

I would like smartwatches with cellular compatibility to operate independently from smartphones, essentially offering standalone plans or add-ons. It's surprising that Koodo, owned by Telus, hasn't shown much interest in providing this option. I'm amazed that Koodo and Telus aren't striving to stay ahead in the market. Particularly since, Virgin Plus a Bell subsidiary, is now offering Smartwatch plans with their proprietary NumberShare system. It's time for Koodo to catch up and offer similar features to remain current.

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MarydwBeginner
asked in Tips, Tricks & Troubleshooting
No Pin Provided with new phone

Hi there, I can't get through to a real person via the chat box, so I'll ask here. My new phone (S22ultra) came in the mail without a pin or box. How am I able to insert my new Sim card without the pin? I feel lost and frustrated as I currently can't do text or calls. Thank you for your help!

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User name EthanBeginner
asked in Tips, Tricks & Troubleshooting
old iphone wont transfer sim to esim on new iPhone

How do I transfer sim from iPhone 7 to esim on iPhone 14 says to contact Koodo. What do I do

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Georgia Koodo

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