Phones & Devices

I have an old koodo phone I am trying to put another Sim card into it and it's asking for a pin.*********0330707Was told I can get the unlock pin from koodo using these numbers. 

iPhone 12 mini, iOS 15.4 … I want to set it for NO Roaming, NONE, Zip, Zilch. To go with Network > Koodo (i.e. not AUTOMATIC)    But on my phone I can’t find the setting. Google searches all give different methods, and none match what I see on my phone - there’s no Roaming setting. Is it only visible when certain other settings are on?

Hello, I am needing to reverse the block i have on private numbers but not sure how!?   Can Someone please help me. Koodo is currently not booking reps to call people as i have tried yesterday and today. Also the store near me wont answer and its also out of town. 

Weird question but we’re going into a court dispute and a recording of a phone call would be beneficial. Is there a way to request a recording or transcript of a call?

Hi,If I buy CPO device and sign up with a contract. Is it mandatory to use the sim in the same phone for 2 yrs?Can I buy more than 1 CPO device in the same contract / overlapping contract period?

I just received this phone in the mail today. Immediately after powering it on, I noticed something was up with the screen. There’s a blue mark on the top right corner of the display that looks like a bruise. Blacks look blue and there’s a faint purple hue when I drag items on the screen. In addition to that, the bottom bezel of the display is remarkably thicker than the other three bezels. What is going on here? Was the screen replaced by an LCD? When I hold this phone next to an iPhone XR with both displays set to 100% brightness, the XR’s supposedly inferior screen looks significantly better. The colours on the XR are more accurate, and the blacks are even darker!Nowhere on the order page indicates the possibility of this occurring. In fact, it says “OLED”. Have I been duped? I understand that the phone was previously used… but I feel like a fool because I read thoroughly through everything before proceeding to the order page. I was led to believe that the phone was returned in work

Hello,My son’s cell phone data just stopped working today on his iphone XR and we have no idea why. In the settings he is being prompted to add an esim.  However he has an actual sim card which was working until today.We tried to power off the phone, he backed it up and reset to factory settings, he checked for updates and nothing so far has worked.   Can anyone explain why this has happened and how we can get his cellular data to start working again? Thanks for your support!Kim 

Recently got a OnePlus 10T and I am on Fido in Canada. I was told that wifi calling would work with Telus and their subsidiaries. Does anyone have experience using wifi calling on a OnePlus 10T with Koodo?Thanks,Ben

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken.

J'ai un forfait prépayer qui ce prend automatiquement dans ma carte de crédit une fois par moi et j'aimerais changer pour un vrai forfait mensuel mais je ne trouve pas comment 

I have a bell sim card number with 20 digits sim number. I want to transfer the number to koodo but they need 19-digits sim number. What should I do?

HiMy daughter and I have phones with you but our service where we just moved yesterday is not good.  Can you suggest anything before we change cell phone service companies?

my messages usage on my selfserve are not updating. data and phone calls are.  Any one else having this problem?  

I am getting a replacement phone delivered. I am wondering if the Rep at Hamilton's Center Mall can transfer my data and if so will it cost me another $50.00?

If my Tab is done in 2 months and I pay off the remaining balance, is the phone then mine? Like, I can sell it?  

My wife has a Koodo prepaid account. We used it last April in the US since she has purchased add-ons for voice, data and Texts. We are now back in the US for a month. She can originate and receive calls  but she can’t hear the other person. Data and texts messages are OK. We had a Koodo rep call us on another line, who then passed me to somebody in the technical service. She told me that my wife would need a 5G phone so it would work in the US.  She also said no 3G or 4G phones will work on Koodo prepaid accounts in the US! I know 3G phones no longer work in the US but 4G (LTE) should. My wife’s phone is an iPhone SE first generation, which is compatible with LTE and VoLTE.  By the way, I can’t enable VoLTE on her phone,  I get the message ‘’to activate LTE calls on this account, contact Koodo’’ The Koodo reps was no help to resolve this.Finally I find it strange that we can still buy from Koodo add-ons for voice in the USA without any notice that the phone needs to be 5G compatible.Co

I spoke to a koodo rep last Wednseday via callback, to return a CPO purchased recently from webstore. I was told to expect an email with return instructions in 24 hours.Now it has been 6 days and I still have not got any email.Can someone please help to flag a rep to help to check.

My data limit has apperently been reached on my mobile phone despite only being on day 5 of having it reset, when I check the website it says I've only used 19% of my data, but when I check directly on my phone it says I have reached the 2GB limit despite just having it reset, and now I can use my data even though I still have remaining data. I don't know what's going on and I am frustrated to no end trying to figure this out and get it fixed, as I rely on my data to check bus schedules. 

Been calling customer care for almost 3 weeks now, logging tickets, following up, etc. to no resolve.Trying to upgrade my phone online to the certified pre owned (which is online only) and keep getting the error msg when hitting shop:“Your order can’t be processed online. Please call 1-866-379-1964 (toll-free) to speak to a rep”It’s something specific to my account as I’ve tried clearing cookies, different browsers, logging in from different devices, and even different IP’s from a different household. If I don’t login to my account, I can access and add the device to my cart no problem.PLEASE ADVISE! I’ve tried contacting normal customer care, the sales team, the webstore, keep getting the loop around/same notice that a ticket as been filed, please wait, etc. Have been trying to follow up since the end of Aug.

Ordered a new phone through the online store. Needless to say I didn't read all the fine print ( my fault)  not impressed with what a tab bonus is.  Looking  to return the new phone I ordered.  It's still in the box never opened.Trying to find out the steps. 

I have an old lg phone that my friend gave me when i lost my iphone in the water.  The IMEI # 354608064160866

When I attempt to turn on unconditional call forwarding (by entering *21*7804123456# then send), I get the message “error performing request Unknown Error”. I’ve tried this with 3 different phones with the same result. Our base plans are prepaid and include free call forwarding. Each phone has more than enough minutes and I’m attempting to forward to a Canadian number from Canada.Maybe the code “21” is not correct, although Koodo Online  help documentation says 21 is the code to use. I can turn on other types of call forwarding using the other codes, just not unconditional, which is what I really need.Does anyone know what might be the problem, or how to get unconditional forwarding to work?

Anyone know if the Samsung Galaxy A31 will be compatible with Samsung 4G network in central Alberta?

 Or is it the i-phone 8 ? I can barely hear the caller and must put them on speaker because the volume is so low! But for some reason, the caller cannot hear me at all either unless I go off speaker.When I listen to the radio on the cell speaker, I also find it low/hard to hear. I'm only 60 years for God sake... 

I just put a new Sim card in my phone and the LTE bars cut in and out constantly and I can't send text until it stays solid. Is this just the Sim card configuring with my phone or is there a different issue? I've removed the tray and reinserted the Sim a few times