When I attempt to turn on unconditional call forwarding (by entering *21*7804123456# then send), I get the message “error performing request Unknown Error”. I’ve tried this with 3 different phones with the same result. Our base plans are prepaid and include free call forwarding. Each phone has more than enough minutes and I’m attempting to forward to a Canadian number from Canada.
Maybe the code “21” is not correct, although Koodo Online help documentation says 21 is the code to use. I can turn on other types of call forwarding using the other codes, just not unconditional, which is what I really need.
Does anyone know what might be the problem, or how to get unconditional forwarding to work?