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Question

new sim card

  • 13 September 2022
  • 5 replies
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  • Advisor
  • 10 replies

I just put a new Sim card in my phone and the LTE bars cut in and out constantly and I can't send text until it stays solid. Is this just the Sim card configuring with my phone or is there a different issue? I've removed the tray and reinserted the Sim a few times

 

 


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5 replies

Userlevel 7
Badge +4

Is it possible for you to try this SIM card in another phone to rule out it's the phone itself?

The Sim card works fine in my old phone

Userlevel 7
Badge +4

So it sounds like a phone issue… could the SIM tray be a little loose perhaps? Is it still under warranty?

I would hope it's still under warranty. I just got it and the tray fits snug and slides in smoothly. Should I do a network reset?

Userlevel 7
Badge +4

May as well attempt a network reset. It’s one of the first things to attempt after swapping sims around. If it’s still being problematic, then I’d exchange the phone while you still can.