Phones & Devices

I’m trying to place an order online and noticed my postal code was incorrect. I tried to update my address, however, the website will not accept it as a valid address and continuously asks me to select another. My address is correct and is a valid Canada Post address. Can anyone point me in the right direction on how to resolve this? 

I’m not receive MMS to Text anymore. I used to be able to receive texts when an email was sent to ##########@msg.koodomobile.com but it no longer works. Its supposed to be on by default but isn’t working for me. 

Purchased upgrade online in my self serve. Is it new or refurbished.

Hi,Can anyone tell me if a Koodo sim can be used in a cellular router?  I bought a RUT240 cellular router on Amazon.  It set up ok but would not connect to the internet.  Not sure if it was a router problem or does Koodo not allow data tranfer from a cellular router. I have the 75gb plan.

Bonjour, Je viens tout juste d’emménager au centre-ville de Montréal. Impossible de prendre des appels ou faire des appels de chez moi. Je n’avais pas ce problème avant. La réception service est horrible. Aucun problème pour ma coloc avec Telus ou Rogers?? 

I believe there is a Telus tower right at the Aviva building which serves the area of Enterprise and Birchmount in Markham, ON.  However, I get very weak signal from where I am. This entire area has poor Koodo signal. Also in Markville Mall, same thing. I'm getting maybe 30% Koodo Cell signal.  I'm using Google Pixel 7 Pro.  

I am trying to get a refurbished phone on a tab for my son, but Koodo will not let us keep his existing plan. The only option is to pay full retail price or upgrade the plan. Is there a Koodo rep. that can help us with a happy middle-ground? He was able to have a tab for this account/plan before, so I'm not sure why there is now a limitation.

Hi EveryOneWifi Calling stopped working since the latest security update that happen end of May till this Month .Did anyone find a workaround or solution ?

How do I turn off 5g and use 4g on my Samsung S20 FE 5G?  I followed the instructions but when I get to Network mode I don’t have the option of selecting 4g.  There are other options which I don’t understand.Thanks

Ported in from Rogers, both at home and away speeds are a max of 3M on fast.com, typical is in the 2's. Loaded latency is measured between 2-5s. Pixel4a. Have restarted the phone, no difference. No problems when with zoomer/Rogers, maxed out the connection north of 100M, so it didn't really make a difference at that point.This is super slow though, and barely usable to browse a forum, let alone as a backup to our land connection. I don't see a resolution to any of the speed issues on the forum, what gives?

Phone customer rep sold me Iphone 14+ and told me since I'm a loyal customer I get to keep my $45 plan. But then when I went to the store to pick it up - they did the order and said my plan went up to $60 like it's supposed to go if I didn't get the loyalty. I told them I won't sign because I didn't agree to the plan change and I was promised it would stay the same. I got the phone customer rep name at the time and I have a scheduled call back tomorrow with someone else tomorrow. On top of that - although the in store person canceled my order - it still shows I owe the money for the phone on my account...Super annoyed that they just promise wrong deals to customers. Any advice?  

I received my new iphone 14 yesterday in the mail and completed a successful set up. Today I was told I had the wrong passcode. I tried several times, then had to completely restore my iphone. Now, as I continue to update settings, it is telling me that my passcode is wrong again1 What’s up??

Hi! Tried to reset network setting, telus specialist tried to solve it also for about 40 minutes, tried also different SMS apps to send. Nothing helps. Your specialist told its on your side. 

This has been happening intermittently throughout the day, every day, for a couple months now.I’ve removed and reinserted the sim card, reset network settings, restart my phone multiple times a day but still having issues with not being able to make / receive calls and text messages.I cannot find a way to actually speak to someone at Koodo to help resolve the issue.My phone is a Samsung s20 FE any help is appreciated

I got a refurbished Iphone XR (from Kodoo) and any time i’m on a page (website, app) it just constantly scrolls back and back and back and back.  It’s driving me crazy and wondering if anyone knows how to fix this.  Great phone ASIDE from this issue.

I bought a Google Pixel 6a from Koodo a few months ago. In the last couple of weeks when I’m on calls my voice becomes distorted and/or the other party cannot hear me. Can I fix this or do I need a new phone?

Trying to transfer my phone number from my previous provider to Koodoo.   Problem is the bill is in my company name not my personal name so I don’t know how to enter that into the Koodoo transfer wizard as it asks for a first and last name.Any ideas??

My daughter is frustrated as her iphone 11 is not receiving sms messages when she is away from home and off wifi. Until recently she did not have a data plan so I upgraded her to data hoping that would help but it still isn’t working. I was under the impression ios will try an imessgae first then auto resend as sms, but this doesn’t seem to be happening. I also read that koodoo could “reset” your texting on their end and that this helped one user. Does anyone know how to contact koodoo in order to make this happen? 

I’m wondering if there is any offer / program to trade in my now paid for my ( mint condition ) Iphone 12 mini for a newer phone? If so how do i go about said process?

I just want to change the hardware from my existing phone to another one I have. Is it as simple as swap sim cards and restore from backup on the new device? Battery is poor on current one.will be iphone 8 > iphone 8 plusThanks!

Hey there is some problem with my goggle device and when i contact them regarding this they told me that they need receipt that mention IMEI number and date of purchase and when i contacted koodo customer service they told me that the service agreement is only the invoice but when i send that to goggle they told me that its not proof so we cant accept it so please help me out if anyone knows this.

Hi, I am having trouble disabling call forwarding option on my phone. I had this feature enabled for 50 days while travelling, and can’t disable it right now. Every attempt results in an error. I tried#21###21#*#21#to no avail. The following show the error. I tried that on two different iPhones (mine an my wife’s) and they both fail deactivating forwarding, hope somebody can help. 

I’ve had a Galaxy S10e with Koodo since 2019 and wanted to upgrade, so I picked the Google Pixel 7 after a little research. Ordered online and received it after 3 business day, as promised by Koodo. However, the phone is defective “out of the box” ; I tried everything but I just can’t seem to get it to work, so I sent an email to the Koodo webstore to initiate a return procedure. Anyone knows how long I’ll have to wait until they follow-up and I can return the phone and get the associated monthly payment cancelled ? Also, I’m wondering if I should simply get another Pixel 7 (a working one this time !) or if I should maybe consider paying a little more and get the Galaxy S23, as I have had no issue with my S10e for the past 4 years other than the lower quality camera (main reason I want to upgrade) and normal wear from regular use. And should I consider switching providers ?Thanks !

So I got a new sim and transferred my number from bell to koodo using the steps and it deactivated from bell. It has been 7 hours now and still no service. have rebooted many times etc. Reset network settings and checked to make sure the sim number was the right one in the self help area. Anyone else have a simple solution?  

wifi calling set up s20. not recognizing my ported number. No volte on phone. I live in a dead zone.