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The place to ask all of your phone related questions

1246 Topics

A
Albert AyoubConnector
asked in Tips, Tricks & Troubleshooting

Wifi calling OnePlus 9

Hi EveryOneWifi Calling stopped working since the latest security update that happen end of May till this Month .Did anyone find a workaround or solution ?

7
Dinh
9 months ago
F
FriskoOrganizer
asked in Tips, Tricks & Troubleshooting

How to turn off 5g and use 4g

How do I turn off 5g and use 4g on my Samsung S20 FE 5G?  I followed the instructions but when I get to Network mode I don’t have the option of selecting 4g.  There are other options which I don’t understand.Thanks

8
F
10 months ago
C
CliffxBeginner
asked in Tips, Tricks & Troubleshooting

Slow lte speeds

Ported in from Rogers, both at home and away speeds are a max of 3M on fast.com, typical is in the 2's. Loaded latency is measured between 2-5s. Pixel4a. Have restarted the phone, no difference. No problems when with zoomer/Rogers, maxed out the connection north of 100M, so it didn't really make a difference at that point.This is super slow though, and barely usable to browse a forum, let alone as a backup to our land connection. I don't see a resolution to any of the speed issues on the forum, what gives?

3
Dinh
10 months ago
B
bilalnsari01Organizer
asked in Purchases & Returns

Phone customer rep vs In store clerk

Phone customer rep sold me Iphone 14+ and told me since I'm a loyal customer I get to keep my $45 plan. But then when I went to the store to pick it up - they did the order and said my plan went up to $60 like it's supposed to go if I didn't get the loyalty. I told them I won't sign because I didn't agree to the plan change and I was promised it would stay the same. I got the phone customer rep name at the time and I have a scheduled call back tomorrow with someone else tomorrow. On top of that - although the in store person canceled my order - it still shows I owe the money for the phone on my account...Super annoyed that they just promise wrong deals to customers. Any advice?  

1
M
10 months ago
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PasscoderBeginner
asked in Tips, Tricks & Troubleshooting

Wrong passcode

I received my new iphone 14 yesterday in the mail and completed a successful set up. Today I was told I had the wrong passcode. I tried several times, then had to completely restore my iphone. Now, as I continue to update settings, it is telling me that my passcode is wrong again1 What’s up??

1
R
10 months ago
A
artemitsmeOrganizer
asked in Tips, Tricks & Troubleshooting

Cant send or recieve mms

Hi! Tried to reset network setting, telus specialist tried to solve it also for about 40 minutes, tried also different SMS apps to send. Nothing helps. Your specialist told its on your side. 

3
Dinh
10 months ago
J
Jason BruceBeginner
asked in Tips, Tricks & Troubleshooting

Not registered on Network - cannot make/receive calls or text messages

This has been happening intermittently throughout the day, every day, for a couple months now.I’ve removed and reinserted the sim card, reset network settings, restart my phone multiple times a day but still having issues with not being able to make / receive calls and text messages.I cannot find a way to actually speak to someone at Koodo to help resolve the issue.My phone is a Samsung s20 FE any help is appreciated

4
Dinh
10 months ago
Z
zoealexanderlangBeginner
asked in Tips, Tricks & Troubleshooting

Iphone XR refurb scrolling

I got a refurbished Iphone XR (from Kodoo) and any time i’m on a page (website, app) it just constantly scrolls back and back and back and back.  It’s driving me crazy and wondering if anyone knows how to fix this.  Great phone ASIDE from this issue.

3
Dinh
10 months ago
E
EldotBeginner
asked in Tips, Tricks & Troubleshooting

Others can't hear me on a call, my voice is distorted. How to remedy this issue?

I bought a Google Pixel 6a from Koodo a few months ago. In the last couple of weeks when I’m on calls my voice becomes distorted and/or the other party cannot hear me. Can I fix this or do I need a new phone?

4
Dinh
10 months ago
C
CanjaeBeginner
asked in Tips, Tricks & Troubleshooting

Transferring Buisiness Phone Number

Trying to transfer my phone number from my previous provider to Koodoo.   Problem is the bill is in my company name not my personal name so I don’t know how to enter that into the Koodoo transfer wizard as it asks for a first and last name.Any ideas??

1
Dinh
10 months ago
B
BDGConnector
asked in Tips, Tricks & Troubleshooting

iphone not receiving sms

My daughter is frustrated as her iphone 11 is not receiving sms messages when she is away from home and off wifi. Until recently she did not have a data plan so I upgraded her to data hoping that would help but it still isn’t working. I was under the impression ios will try an imessgae first then auto resend as sms, but this doesn’t seem to be happening. I also read that koodoo could “reset” your texting on their end and that this helped one user. Does anyone know how to contact koodoo in order to make this happen? 

7
B
10 months ago
S
SummerSunAdvocate
asked in Purchases & Returns

Phone trade in offers? Iphone 12 mini Mint condition.

I’m wondering if there is any offer / program to trade in my now paid for my ( mint condition ) Iphone 12 mini for a newer phone? If so how do i go about said process?

4
M
10 months ago
M
mhorwoodBeginner
asked in Tips, Tricks & Troubleshooting

Change my phone to another device

I just want to change the hardware from my existing phone to another one I have. Is it as simple as swap sim cards and restore from backup on the new device? Battery is poor on current one.will be iphone 8 > iphone 8 plusThanks!

2
M
10 months ago
J
JaydeepBeginner
asked in Purchases & Returns

How can i get my device invoice?

Hey there is some problem with my goggle device and when i contact them regarding this they told me that they need receipt that mention IMEI number and date of purchase and when i contacted koodo customer service they told me that the service agreement is only the invoice but when i send that to goggle they told me that its not proof so we cant accept it so please help me out if anyone knows this.

3
Flo Koodo
10 months ago
N
NowakBeginner
asked in Tips, Tricks & Troubleshooting

disabling call forwarding

Hi, I am having trouble disabling call forwarding option on my phone. I had this feature enabled for 50 days while travelling, and can’t disable it right now. Every attempt results in an error. I tried#21###21#*#21#to no avail. The following show the error. I tried that on two different iPhones (mine an my wife’s) and they both fail deactivating forwarding, hope somebody can help. 

1
Dinh
10 months ago
S
sn9407Beginner
asked in Purchases & Returns

Return procedure for defective phone + Pixel 7 vs S23 ?

I’ve had a Galaxy S10e with Koodo since 2019 and wanted to upgrade, so I picked the Google Pixel 7 after a little research. Ordered online and received it after 3 business day, as promised by Koodo. However, the phone is defective “out of the box” ; I tried everything but I just can’t seem to get it to work, so I sent an email to the Koodo webstore to initiate a return procedure. Anyone knows how long I’ll have to wait until they follow-up and I can return the phone and get the associated monthly payment cancelled ? Also, I’m wondering if I should simply get another Pixel 7 (a working one this time !) or if I should maybe consider paying a little more and get the Galaxy S23, as I have had no issue with my S10e for the past 4 years other than the lower quality camera (main reason I want to upgrade) and normal wear from regular use. And should I consider switching providers ?Thanks !

3
Dinh
10 months ago
T
tinykissBeginner
asked in Tips, Tricks & Troubleshooting

Sim Card Issue

So I got a new sim and transferred my number from bell to koodo using the steps and it deactivated from bell. It has been 7 hours now and still no service. have rebooted many times etc. Reset network settings and checked to make sure the sim number was the right one in the self help area. Anyone else have a simple solution?  

1
Sophia
10 months ago
J
Jill BrewerConnector
asked in Tips, Tricks & Troubleshooting

wifi calling set up s20. not recognizing my ported number

wifi calling set up s20. not recognizing my ported number. No volte on phone. I live in a dead zone. 

7
Boa_Guy Koodo
10 months ago
L
LurlockerBeginner
asked in Purchases & Returns

koodo called to confirm my address

I recently placed an online order for a new phone. I updated my address while I was placing the order. I received a phone call from a Koodo assistant who wanted to confirm my address. However I couldn’t make it to the phone and was left with a voice message. What am I supposed to do now? I have no way of calling the advisor back and I do not want to experience a delay on my order. 

1
Dinh
10 months ago
S
StromefamilyConnector
asked in Purchases & Returns

How Long Does It Take To Get A Software Update

Hi All,I am looking at getting a new phone. Weighting my options on potentially getting a Samsung S1FE or a Google Pixel 7. My issue is that specs on the Samsung S1FE state it's only running Android 11. I am running Adroid 13 currently on my Samsung A71. How long generally does it take for a software update to come in? Just wondering since I feel Android 11 would be a considerable downgrade for me.

7
S
10 months ago
V
V ThunderRockstar
asked in Purchases & Returns

Phone not available in Koodo store.

Im interested in buying a samsung A53 but currently says they arent available. Does anyone know if they get stock in frequently?

5
Allan M
10 months ago
R
rileynextRockstar
asked in Tips, Tricks & Troubleshooting

cant send texts on new phone

I got a new iPhone and for some reason, an android contact of mine cannot receive my text messages. I can get there’s, and but they can’t recieve mine. It’s not an issue with the phone, as this happened previously on my old phone. How to fix it?

2
M
10 months ago
D
DnlJnaSBeginner
asked in Purchases & Returns

Old Plan, New phone

I'm looking to upgrade my Pixel 3 to a Pixel 7. The plan I currently have is unlimited Canada calling and texting, plus 4Gb of data. However when I try to buy the new pixel 7 on the website it does not acknowledge my previous plan. I do not want to change my plan as it suits my needs very well, is there any way to keep the old plan and only upgrade my device?

2
Mayumi
10 months ago
C
ChrisConnector
asked in Tips, Tricks & Troubleshooting

Cannot call other Koodo customer

I have switched over to koodo. When i try and call a family member who is also on Koodo the call goes through but you cannot hear anything on either phone.  If I call from a non koodo network or landline there is no issue only when I call another koodo customer.  I switched out the SIM card but it did not fix the problem.  Suggestions?

5
C
10 months ago
D
Doris WindleAdvisor
asked in Tips, Tricks & Troubleshooting

wrong phone number called and listed on my usage history

i know what phone number I called at certain time on a certain day, but it is not listed on my usage history. Another number is listed at the day and time..Also I have message from other iphones that are not listed at all on my message usage history.  Can someone explain this to me?

1
Timo Tuokkola
10 months ago

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