Hey there is some problem with my goggle device and when i contact them regarding this they told me that they need receipt that mention IMEI number and date of purchase and when i contacted koodo customer service they told me that the service agreement is only the invoice but when i send that to goggle they told me that its not proof so we cant accept it so please help me out if anyone knows this.
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When did you get the phone? And you can reply back to google that was paper that had all information they wanted, IMEI and date of purchase. Did they want a paper that had the text “invoice” in it?
I brought the phone back in January and i already told goggle that this all the information i have but they declined it anf told get invoice and they want a paper that mention IMEI number and date of purchase
Hi
The date of purchase, the phone model and the IMEI (Serial#) are all stated on the service agreement, which is an official proof of purchase. It can be downloaded using the steps here https://www.koodomobile.com/en/help/viewing-and-downloading-your-customer-service-agreements-csa
If they still refuse the proof of purchase, you can visit a Koodo store or Mobile Klinik location (authorized by Samsung and Google), you can find the warranty and repair policy here https://www.koodomobile.com/en/help/warranty-and-repair-policy
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