Phones & Devices

I bought a LG Q Stylo +  from Koodo in year 2018. It was working fine with all networks in Canada. But I moved to India last year then I can not use this phone and also displaying “Emergency calls only” message whatever network I am using in India. I observed apparently, it is locked it I can not use it. I have used more than 2 years in Canada with you.  Kindly assist me to unlock my mobile. Thanks

I purchased 2 phones from koodo early 2023. I bought Samsung Galaxy S20 FE 5G. Upgraded both plans to 5G service and neither phone can connect to 5G. After a visit to a Telus store and multiple calls to Koodo I have learned that it seems to be a software issue. Now I have two 5G non functioning bricks, that I must keep until the Tab is paid off. Koodo has never offered to resolve this situation.

My idea was to share mobile data with home notebook. Is there any limitations by Koodo on tethering? Does anyone have a positive experience in using Hot Spot? Are you able to watch movies on your notebook with this setup?Thank you.

All of a sudden I can no longer retrieve my voicemail messages. I’ve restarted numerous times, upgraded to 17.3.1, and toggled airplane mode. What can be done?Thanks.

As the question states. I got all the notifications from Koodo that I'll need to update my APN settings by Feb 7th to maintain group text and picture text functionality. I updated the settings but I've still lost the functionality. Is my device no longer supported? My phone is commonly known as an Xperia 5ll. But the device is officially known as a Sony QX-AS72. I know it's not a super common phone, so I'm wondering if anyone else I'm the community has had the same issue?

I’ve got an older Galaxy S4 (don’t judge me), a few days ago texting just stopped sending or receiving images. I have not installed, deleted, or modified any apps. I’ve checked the APN settings, I’ve made new APN’s using the suggested ‘new’ settings I’ve found in these forums, etc. Nothing works. The phone works fine otherwise.I don’t know what else to check. I don’t have another phone to swap the SIM into. Any ideas?

I am actually in uae  outside of Canada. I didn’t pay in time my bill. The line was suspended, I paid. The network was active before the suspension but after The has no more connection to network.I talked with the assistant they don’t call back international number. My Canadian line is not working what I do?thank for your help

Out of the country and my son tried to access his voicemail on Fongo. It asked for a passcode and he didn’t know what it was. After a few attempts his voicemail was locked. So he tried to call it from his phone but international calls were blocked. He has international voice roaming on.  We arranged a call back under the assumption there was no charge, but it ends up that around $90 later and much time with a rep, nothing has changed. The rep kept asking him to try different thing and then calling us back. Seems like we were being charged all the time.  There were three requests: unblock voicemail and reset the pin and allow for international calling. None of that has been achieved. What to do next?  I can’t keep getting callbacks which are charged at $3/minute, I have no idea if putting Easy Roam on will make a difference to the charges. The website says two conflicting things: that Koodo cannot make callbacks to international numbers and also that Callbacks will not trigger easyroam.

***862The above is the order number for the iPhone 15 Pro I purchased online. I’m looking to reprint the final invoice I was sent when the phone arrived?

All of a sudden I can’t send photos to an android nor can I send group texts if one of the recipients is an android. Never had this issue before.  Went into settings and MMS messaging is enabled however no longer showing Group messages to enable.  Help!

Hello all, So, we have 2 lines on our account.One line has a few months of tab balance left (Galaxy S20) , the other has no tab. The one with no tab has a very old no name phone and needs an upgrade.Is it possible to order a new phone (Galaxy S21) with a tab and then do a switch of sim cards, so that the person with the Galaxy S20 can use the Galaxy S21 and the person with the old phone gets the Galaxy S20?Their plans also would not be affected by this right? Thanks

I have no coaxial internet or tv in my area, how will koodo internet work? 

Hi, I recently upgraded my plan to 5G and I haven’t been able to get the 5G network to show up. I tried resetting network settings and going into the phones settings to set in manually. Any help would be appreciated, thanks in advance.My phone is a Galaxy S20 FE

Since 1 week i am struggling with my internet datas.I did turn off and on my phone.I changed my sim card in case.My phone works well with other sim cards, and my sim card works in other peoples phone.I have been at Koodo for 6 years and never had problems. I have been leaving in the yukon since 2021 and never had issue with koodo datas and this phone.My plans is ok , i pay every month and no issu on this side.I did check the APN, everything is correct.i can receive whatsapp call and messages. I can receive SMS and messenger simple text messages. I can not use video call, can not watch any videos neither photos. Google search is not working. I can not receive mms. Can not go on Youtube neither use google map. Do not have access to my emails.Super frustrating and no one could help me so far (even Koodo people)Hope you can help.Thanks 

I am a new Koodo user.  How do I record an answering message for calls that go to voicemail?  Hopefully, you can assist.  Thanks, DRAWgal 

I cannot retrieve voicemails on my Koodo VoIP account. When I press and hold the “1” button, the phone displays “Voicemail #”. 

Having call issues when on a call. My connection cuts out, they can't hear me and I can not hear them. Never had a problem in this area, good signal and all paid this month. I've reset my phone also tired turning my phone off for a few minutes.Google Pixel 7 pro

Just switched over from Telus. Did not have any issues while trying to remote play to my PS5. Never had issues with bell or rogers. But for some reason it won’t connect with my Koodo hotspot. It seems to work fine with WiFi too. Anyone have any suggestions? 

Hey! So, I'm not currently a Koodo customer (yet), and I understand that this post might not be the typical content you see here. However, I would really appreciate your help. I'm planning on buying a new phone from Facebook Marketplace. I know you can ask me why I don't purchase directly from Koodo, but I'm trying to find a good deal. Many stores like Walmart and The Source basically force you to buy their phones with a plan, which tends to overprice them. That's why I would prefer to get an unlocked phone that doesn't break the bank and then use it with a carrier that doesn't have a contract, like you guys or your brother, Public Mobile.Anyway, I've done my due diligence, and the seller doesn't seem to have any major red flags that are obvious. The phone is sealed, both front and back. The writing on the back has no spelling mistakes and matches the official box. The seal is also intact. I requested the IMEI, which matches the model and still has warranty (as far as I know). There is

I tried to move to koodo , and cancel the service with in two weeks because of not satisfied with service(Account number: ***02) no i see one outstanding bill on my account, do i need to pay the same?

Hi ... I was using a LG Velvet and 'upgraded' to a Samsung S23 in Oct.  I hate it!  I want to go back to my old phone ... is that possible?  Thanks

Hi,Sim card which was given to me by Koodo seems to be a SIM that was used by someone. I still get calls under his name and whatsaspp was also already created for the number. He is registered to few apps using this mobile number and I’m the new owners of the SIM now. How can i get him out of those apps ?

Hello, I just got a Koodo monthly plan with a new sim card, I followed the steps to port my old number to my new sim card, and installed the new sim card into my google pixel 7, which is unlocked. However even after an entire night my cellular service still have not activated.In my phone settings it says that Koodo cellular and calling is "temporarily unavailable", in the self serve it displays the correct phone number, what do I do now? 

My new (<8 month old) Google Pixel 7 is in a constant “reboot” loop again.  It once showed “System UI error”  but it is not even getting there now. I already had to factory reset my phone to fix this before and lost a bunch of my stuff.  I’m not putting up with this over and over again. The phone is defective and under warranty.  I need it replaced.Anyone else have this issue?  I have tried all the fixes that are on the web. None worked, except factory reset.Thanks,

How can I transfer my prepaid eSim from one phone to another phone.Both phones are Android and updated to latest OSCan someone please explain the solution to this?Thanks!