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Phones & Devices

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RatzburgBeginner

posted in Tips, Tricks & Troubleshooting

Signal is getting worse just north of west of Philipsburg Ontario

Signal is getting worse Perth County Ontario. We have had Koodo phones since 2014 and the signal was 1 to 2 bars on the ground floor and 3 bars on our second floor but in the last 6 months the signal is nil to 1 bar on the ground floor and 1 to 2 bars on the second floor. At times can’t call or text, calls say number not on network and texts do not got thorough. Had Koodo Technical on phone to help made sure we were on LTE autoconnect, which we were but things have not changed.

7 months ago

fcsmBeginner

asked in Purchases & Returns

Warranty Expiry

I can’t seem to get a straight answer on this one. I bought my phone September 25, 2022. This morning the USB-C stopped working for any data connection, charging only. Is my warranty done as of yesterday or today?

7 months ago

ResteasyBeginner

asked in Purchases & Returns

Moving to a new iphone with Koodo, do I move the sim?

I just got a new iPhone and it comes with a physical SIM. I also have a SIM in my old phone, and the first run includes a choice of moving the old SiM to an ESIM. Which one should I do for the least amount of friction?

7 months ago

Aberez1Beginner

asked in Tips, Tricks & Troubleshooting

IMAP email authentication

IMAP email authentication has stopped working when using data. There is no issue when using WiFi. Password and server connections have not changed. The phone is a Samsung S20 Ultra 5G.

7 months ago

Scott DavidBeginner

asked in Tips, Tricks & Troubleshooting

SMS doesnt work?

New prepaid customer on a samsung s9. ported my # from sasktel a couple days ago. Can call fine and SMS one friend who is also on koodo, but can’t send or receive SMS to anyone else. I don’t receive any error when i send SMS.

7 months ago

Uhlr045Beginner

asked in Tips, Tricks & Troubleshooting

perks not available

Hello, I changed my plan to get access to the Free Data Rollover perk. However, it doesn't present as an option now that I've modified my plan. I'm pretty disappointed because I have to pay an extra 10$ without the perk I wanted. Is there a way to add it that I'm not thinking of. Thank you

7 months ago

MD ZAHIDUL ISLAMConnector

asked in Tips, Tricks & Troubleshooting

KOODO SIM DID NOT SUPPORT ON OnePlus Nord CE 3 Lite 5G

I am not getting any network on OnePlus Nord CE 3 Lite 5G. I tried APN settings suggested on site for Non-koodo phone but it did not work. Please help setting up my phone for network.

7 months ago

SMannTixOrganizer

asked in Purchases & Returns

where is NFC!?! Moto g 5G (2023)

So I use an health app that requires NFC. After breaking my old phone, I replaced with the Moto G 5G. Went to install the app and it said not compatible. 2023 edition using Android 13?? Turns out that there is no NFC. Is there any app replacement? Otherwise this brand new phone is a bit of a brick. Cannot do Google pay tap payments, can't use the med app... may as well cancel and just use my work phone! Anyone have any ideas?

7 months ago

amandaRockstar

asked in Tips, Tricks & Troubleshooting

xfinity esim instal notification on my iphone 14 pro

I keep getting a notification that xfinity esim is attempting to set up on my iphone 14 pro. I am a Koodo customer and located in Canada. I do not have an xfinity account. I have restarted my phone several times and it still appears. if I tap the notification it goes to begin the esim set up. I tap cancel. A short while later it will appear again. Other then a factory reset how can I resolve this?

7 months ago

hkredchiliBeginner

asked in Purchases & Returns

ordered a sim card but yet received while billing cycle started

I signed up last Saturday and the SIM card has not arrived (Wednesday) as Koodo Committed (2-3business days) But, the billing cycle has started .. I can’t find any info on the web site and can’t find a way to talk to anyone. How am I supposed to proceed??

7 months ago

BhamptsBeginner

asked in Tips, Tricks & Troubleshooting

Imessage

My son is on a pay as you go Koodo plan, I’m noticing that my iMessages to him aren’t going through to him unless he is in wifi, yet he’s got data! The messages not even sending as a text message to him unless I turn my iMessage off on my phone. What could be the problem?? Thanks so much

7 months ago

AliKatCoach

asked in Purchases & Returns

What comes with Samsung S23 phone?

What comes in the box for a new Samsung S 23 phone? Wondering if the charging cord is included.

7 months ago

j123Beginner

asked in Tips, Tricks & Troubleshooting

forgot voicemail password

Hello, I need to access my voicemail immediately. I’ve read articles that you can get a text message to reset your voicemail however I DONT HAVE ACCESS TO MY MOBILE. Is there another way KOODO can send me my voicemail password through email?? I NEED THIS IMMEDIATELY.

7 months ago

SamalamadingdongBeginner

asked in Tips, Tricks & Troubleshooting

voicemail

My voicemail says it needs a number. However, I put in the number given associated with my area code and it says I cannot change my number...... what in the heck ?

8 months ago

egeBeginner

asked in Tips, Tricks & Troubleshooting

Emm1192Beginner

asked in Tips, Tricks & Troubleshooting

eSim when travelling

I’m travelling to Europe later this week and would like to look into an eSim for a short international plan. I’m going for two weeks so paying $15 a day gets pricey. I’ve seen a little info online about them but I’m not a very techy person. Does Koodo offer some type of esim you can purchase for a short trip. I’ve seen a couple online that are about $50 for 30 days and 30GB of data. Any info is appreciated!

8 months ago

Bob ClementBeginner

asked in Tips, Tricks & Troubleshooting

New phone showing sos only

I just transferred to a new phone with Koodo. Everything went fine except it won’t connect to the network or cellular data. I can’t make phone calls. I can’t get help from Koodo because I can’t receive or make calls. Is there an email or someone that can help me?

8 months ago

Scott MorrisonBeginner

asked in Purchases & Returns

Selecting number for a new line

I just ordered a new phone and added a new line to my existing account. During process I selected the desired area code and city. Do I get get choices of what phone number I prefer? If yes, when does this take place?

8 months ago

jstme and allmyfamilyBeginner

asked in Purchases & Returns

Koodo has gone mad

Why is it so much more economical to purchase the exact same phone elsewhere than to purchase through Koodo? Plus a plan change is necessary at $15/month more. Insult to injury, if for some reason the phone was lost or damaged, there is a huge payback penalty. Urgh. really??

8 months ago

QuoththeravenConnector

asked in Tips, Tricks & Troubleshooting

esim connected no service

ESIM I bought today is connected but nothing popped up for a network/cellular service, already restarted phone.. any tips?

8 months ago

HondaAdvocate

posted in Tips, Tricks & Troubleshooting

Pop up issue

I was typing a comment to post about an earlier issue and this pop up showed up asking me a few questions. After being done, there was no way to get it to disappearUsually when a company wants feedback, they say to stay on the site and do the survey when done. This one seems to big for the page (whole image showing) and because of this, I had to shut the tab and start over with my previous inquiry..

8 months ago

MollyG23Connector

asked in Tips, Tricks & Troubleshooting

kicking me off koodo network

My phone keeps getting kicked off kooko network. Bill is paid, bought new sim card. I did all the trouble shooting things.

8 months ago

xVince19xConnector

asked in Tips, Tricks & Troubleshooting

New 5G Plan - Samsung S20 Ultra 5G Phone but no 5G Network

Hello,I recently changed my mobile phone plan to the new 5G plan offered from Koodo on my Koodo-bought "Samsung Galaxy S20 Ultra 5G" but it doesn't seem to give me the 5G option/signal network anywhere. That's literally the only reason I switched over the new plan since I had originally bought this 5G phone from Koodo for that specific purpose.I live in a 5G covered area. Tried to restart my phone, reset my Network settings, remove/re-insert my SIM card to no avail. I saw another post about someone with a S20 FE 5G having similar issues where multiple people with that same phone are having this issue too, but no one with my phone model specifically so I decided to see if someone else here has this issue.My partner has a Samsung S21 Ultra and she gets 5G network some times randomly without even being on the Koodo 5G plan (she still has her old 4G plan). She sees the "5G/LTE/WCDMA/GSM" mobile network option on her phone but I do not, I only see "LTE/WCDMA/GSM". Is there something I'm mis

8 months ago

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