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1194 Topics
T
ThenamelessBeginner
asked in Tips, Tricks & Troubleshooting
Text Notifications

Hello,When my data is off at home, I do not receive notifications from a group chat or if it is a picture. I turned on all of my notifications, yet nothing happens. Any help?Samsung S23.

443
Allan M
10 months ago
D
DadamBeginner
asked in Tips, Tricks & Troubleshooting
koodo Internet , wont go online

Installing Koodo internet.  Won’t go online. power goes solid greenDS goes solid greenUS goes solid greenOnline flashes a while then goes out and both DS and US flash in synch??I currently have Rogers Internet and disconnected that modem to connect Koodo. What do I need to do ? thanks 

2523
Flo Koodo
10 months ago
N
NomanBeginner
asked in Purchases & Returns
porting issue

Hi I have switched from Bell to Koodo last week. However, the number is different when I call others. a friend told me that different number is being shown.   kindly guide what to do. 

682
Flo Koodo
10 months ago
T
TustusyaNew Member
asked in Tips, Tricks & Troubleshooting
How can I leave feedback for a technical support agent?

I was on the phone today with support for over an hour, I had a problem transferring my phone number to a new phone. And I almost gave up on actually resolving this issue. But the support agent solved it in the end! But because it had to do with number transfer, our call disconnected and I wasn’t able to let them know that it worked and thank them. Unfortunately, I also don’t remember their name. How can I leave my feedback so the right person saw it?

762
Flo Koodo
10 months ago
B
BathConnector
asked in Purchases & Returns
Cancelled order

I was so  excited to order the Pixel 8 Pro I have had my eye on the pixel forever. I ordered it and when the webstore called to verify my address I was working. The message said they would try to call back in the next few days. I did not receive another phone call. I tried the online assist and it just kept telling me it didn’t understand the question. Now they won’t honour the price that I originally purchased the phone for and paid for the shipping. I can’t afford the price of it now so I am so disappointed. Does anyone know if there is a complaint line that I can call?

2588
M
10 months ago
S
SteinBeginner
asked in Purchases & Returns
Purchased 2 SIM cards, only one has a plan

I purchased two SIM cards at the same time, selecting a plan for both. The SIM cards arrived but only one of them shows up on my account and works. How do I get the other SIM card registered/connected to a plan and working?

573
Flo Koodo
10 months ago
Florence Desrosiers
Florence DesrosiersBeginner
asked in Purchases & Returns
stolen phone. no new phone to take a call, need sim card sent

Hi! My phone was stolen and I don’t have a way to call koodoo. My dad gave me a new phone but it has no sim card. If I could just get a sim card sent to my address so I could take calls again that would be wonderful thank you. Phone is 819 213 4442 but obviously I can’t use it until I have a new sim card

722
O
10 months ago
A
ahmetcelikMember
asked in Purchases & Returns
FIRST PHONE AND TAB BONUS

Hi ill buy my first phone here i found out there is tab bonus for some devices and up front as well, if tab bonus offer 200 and phone upfront is 100, can i use for reduce upfront payment so order without any payment

605
Allan M
10 months ago
S
skate guyBeginner
asked in Tips, Tricks & Troubleshooting
phone doesnt accept calls

so I signed up for US talk and text and the next day I m travelling in the us and my phone won't accept or send any calls…..calls all fail ….sonow I can't talk to anyone to fix it and my 16 day vacation has no phone calls that I need ….this is the stupidest company to deal with ever and when I get home im switching to freedom …..I can't believe how ridiculous this is ….larry 

241
Dinh
10 months ago
C
Christopher CBeginner
asked in Tips, Tricks & Troubleshooting
Samsung Galaxy S20 FE 5G not working with 5G

My Samsung Galaxy S20 FE 5G is not letting me use 5G after switching to a 5G plan. I tried resetting my network settings and received a new SIM card from a Koodo store. I can only receive LTE signal even in a 5G zone. The phone was purchased through Koodo. 

512426
Denise Levesque-Miller
10 months ago
M
MarrkenConnector
asked in Tips, Tricks & Troubleshooting
Koodo Internet using my own router

I received and setup my Koodo Internet modem and router.  I have them currently working as a stand alone network while my current DSL connection is still active and serving my household.I do not want to use the supplied Telus wireless router and would like to know what settings to apply to my current router to make the connection.  My current router just like the telus router has a 2.5Gig interface that will work with the cable modem.

8925
Dinh
10 months ago
P
paulina25Coach
asked in Purchases & Returns
Samsung S23 Ultra: RAM

Hi, I am looking to purchase the S23 Ultra but it says under technical specifications that it is offering both 8GB RAM and 12GB RAM? Which is it? Also, how do I get the cables and power supply? This is so bizarre that they are not sold together!  Thanks

29012
O
10 months ago
H
HuhBeginner
asked in Tips, Tricks & Troubleshooting
Can I deactivate voicemail?

I would rather not have voicemail.  If I don’t answer a call, I would prefer the caller hears a message saying something like “ this user has not activated their voicemail” and then hangs up on them.  They would need to call back another time or send me a text.  I would never need to check voicemails, nor risk missing any VMs, or remember how to access VMs.  Is it possible to de-activate this feature?  I don’t recall activating it when I became a Koodo customer a few months ago, but mine seems to be activated with a generic greeting.

549525
R
10 months ago
G
GayeBeginner
asked in Tips, Tricks & Troubleshooting
Can't send message with Koodo: error 0

I moved into a condo in 2022 and have had nothing but problems since. Calls are dropped, some before I even answer them and some in the middle, and texts take forever if they go through at all. I'm assuming the building is part of the issue?  Most days I'm lucky to even have one bar of coverage 

822
B
10 months ago
J
Joshj85Beginner
asked in Tips, Tricks & Troubleshooting
SIM card won't work

I got a my SIM card for my phone which is an alcatel flip phone that was BELL but won’t register to work on Koodo’s network. What should I do?

1287
Dinh
10 months ago
C
CrystalROrganizer
asked in Tips, Tricks & Troubleshooting
LTE Calls turned off

I just received a message informing me that my LTE calls are turned off. What does this mean? I havent made any changes to my account. 

23335
E
10 months ago
C
Chrism189Organizer
asked in Tips, Tricks & Troubleshooting
Reception issue

Hello I'm a new Koodo customer coming from Public mobile.  As to what I was told Koodo and Public mobile share the same towers. Can some share some insight as to why my Koodo reception is a lot worse than it was on Public mobile?I reset the cellular settings on my phone and made sure I'm on the Koodo APN.This is on the same phone at the same location. Sometimes my signal fluctuates all the way to 1 bar . Thanks. 

1935
G
10 months ago
W
William RowanOrganizer
asked in Tips, Tricks & Troubleshooting
Phone number transfer failed, cannot receive callback

The automated system tells me I can only get a call back but phone cannot receive calls or sms and cannot send sms either. Followed all instructions but page now says my moved number but cannot accept callback as phone cannot receive calls. 

582
Flo Koodo
10 months ago
N
nantuBeginner
asked in Purchases & Returns
How to activate new postpaid phone?

I was already an existing koodo customer, and I upgraded my phone. It came with a sim card, but I don’t know how to activate it. Calls still go to my old phone. What do I do?

941
Mayumi
10 months ago
S
ShanniebabieBeginner
asked in Tips, Tricks & Troubleshooting
Voicemail Issues

HELP!  My phone is my business phone and I haven’t made any changes to voicemail in quite some time.Just this week, callers have been telling me they are getting the “canned”/default provider voicemail INSTEAD of my original personalized greeting.When I call into voicemail, it says my personalized greeting IS the selected greeting.Why is this happening all of the sudden?

1992
P
10 months ago
CdnRose
CdnRoseConnector
asked in Tips, Tricks & Troubleshooting
Galaxy A54, phone calls suddenly not working

Last week I suddenly stopped being able to answer and make phone calls. I would pick up a call and there was just dead air. I use earbuds with an adapter and I assumed that was the problem. But even with the new adapter, it’s not working.I’ve been experimenting with calls over WiFi (which for me is preferred since I am in a rural area) and not on WiFi, and trying to make and send calls with and without the earbuds and it seems to be extremely hit or miss (mostly miss!) as to whether or not I can made and receive calls.I made sure all the updates on my phone are up to date and I’m running out of ideas of what might be going on. I need my phone for work- help?

1476
G
10 months ago
T
tveenstraBeginner
asked in Tips, Tricks & Troubleshooting
Change wrong caller id

We added a line for my daughter. When asked if we would like her name to show up for caller ID I selected yes. Unfortunately, they got it wrong. My name shows up instead of hers. Since there is no customer service does anyone know how I can turn this off?  PS I hope it's not going into the physical location. Ours is calling us repeatedly to try to get us to choose a more expensive plan. 

982
G
10 months ago
B
briceRockstar
posted in Tips, Tricks & Troubleshooting
Messages on iPhone sending as text messages and not iMessage

Hi everyone,I recently ported my number from TELUS into Koodo and after it was importing, I tried sending a text message to ensure iMessage was working properly and had issues where it initially sent as Text Message, than eventually switched to iMessage.The way I permanently resolved this was the following:Open Settings on your iPhone Scroll until you reach the Messages option Once here, ensure iMessage is selected. If not selected, enable that. Select Send and Receive. Under Send and Receive, ensure that your phone number is selected as the option. Additionally, you can select emails if you want people to be able to message those, but I do find that their is a possibility of increasing SMISHING campaigns (SMS Phishing).Hopefully these steps help people resolve their issue.  if you find these steps helpful, please upvote the post to ensure visibility!

35962
B
10 months ago
M
MTORUNBeginner
asked in Purchases & Returns
I still didn't get my referral

It looks like there is no live chat so I better ask here hoping someone from Koodo will respond. I’ve bought a plan on 27 th November at Walmart and the guy said If i have a referral code/link I can get a discount for $5 for 5 months  and after the activation follow the prompts on the link which i have and when i clicked on the referral link it said i will receive a confirmation email but still didn’t receive anything. Hoping someone will say why. Thanks

1045
Flo Koodo
10 months ago
A
Alyssa926Beginner
asked in Tips, Tricks & Troubleshooting
Text messaging without data

I purchased a plan for my son’s phone that included unlimited calls and texts with no data. He is able to send text messages when connected to WiFi but when he is out and not on WiFi he is unable to send text messages or receive text messages. The employee that sold me the plan told me that he would be able to send and receive messages without data or WiFi. How do I fix this? Also how do I contact an actual person that works at Koodo?

4075
Boa_Guy Koodo
10 months ago

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