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All discussions about other Koodo-related topics.

  • 1,006 Topics
  • 3,886 Replies
1005 Topics
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Sambo2001Beginner
asked in Other
Koodo wireless home phone answering machine

HI The phone plugged into the hub has an answering machine on it and she can see it as well as hear messages being left. The hub answers before her machine can. How can I change the hub to answer after 60 seconds? I want the hub as a backup but need time to answer the phone.

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GM267Beginner
asked in Other
US travel

if I remove my sim card and use a US one while travelling there, I won't incur any charges with Koodo, will I?

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rltanOrganizer
asked in Other
Unlimited Long Distance PERK. Philippines

Hi, Does this include both Landline and mobile? Are there number or area codes that not included?

29112
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KScott242Organizer
asked in Other
1GB internet not getting even half the speed

Hello, I’m new internet subscription started today, installing the modem and getting online went smoothly, however I’m only getting less than half of the 1GB ( around 400Mbps give or take ). My old service was faster than this and I only paid for 500mb with them.

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CireMBeginner
asked in Other
Do I need to cancel and resubscribe to my internet plan if I plan on moving out?

I’m planning to move out soon and I could not find any resources about changing your address and how it will affect your internet connection. Do I just need to connect my modem to another coax cable in the new apartment and update my address on Self Serve? Or do I need to cancel the plan, return the devices, and order a new plan + devices to the new address? The new address is still within the same province.

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Flo Koodo
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DonkeyKong80Connector
asked in Other
apple tv for my stream package

I can't hook up my apple tv it's bin over a year now and I pay for it pls help

2456
Allan M
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CrankyscotBeginner
asked in Other
no on cell phone

I was asked to change my sim card back to the new one sent with my Refurbished I Phone 12 As i had ended up with two numbers on my bill the bill seems to have been corrected but after 3 hours I still have no service on my phone

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hsitas560Organizer
asked in Other
Change in activation date posible ?

I choose activation date as 25 Jan 2024 when making order, assuming it takes time to receive modem and router. I just received them. Can I change the date of activation for tomorrow (18 Jan 2024) ? If yes how ?

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Tanzila Azad NowreenOrganizer
asked in Other
data not working

Hello, i am a new koodo user, my mobile data stopped working. First I thought it’s because of i have to pay bill but even after paying bill it’s not working. Then I realised it’s not because of the bill. Something is wrong

1173
Dinh
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AfdhelBeginner
asked in Other
vacation mode or sleep mode

I just wanted to talk with a real assistant no robot because my incuiry was about to put my number on sleep mode or vacation mode, so I don’t wanna pay 43 dollar for 2 months that I won’t use your services.

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Mayumi
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GenTbBeginner
asked in Other
Koodo internet doesn’t work

My Koodo internet doesn’t work for more than 8 hours, when will it be up?

4106
Bernard Koodo
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RasfriplenBeginner
asked in Other
Wrongly account cancellation

Hello I have 3 lines (mine, my wife’s and my daughter’s). Last Saturday I scheduled a callback for this morning at 9:00 am to cancel my daughter’s account who lost her phone. the lady clearly said that that to make sure which number to be cancelled and not to cancel another number she repeatewd the number *** *** *206 immediately afterwords the conversation was cut off and later i found out all the three lines were cancelled.! Is this a joke or what. Whast is going on. I explained why I wanted to cancel that line and she understood so I thought. Update: The phone is found so please restore my daughter’s phone as well as the other two *** *** *49 and *** *** *560. Hope to hear from you soon. Regardas Raffi

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mclyonsBeginner
posted in Other
APN type on my Asus mobile phone

Not able to change the APN on my Asus mobile phone. There is an error message the says “Carrier does not allow adding APNs of type*

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czg416Advisor
asked in Other
Koodo Internet promo for postpaid users only?

Koodo is currently advertising $20 off home Internet packages for existing mobile customers. I am a prepaid user but when I click the promo link to sign into self serve, it only goes to the regular prepaid self-serve page and doesn't offer anything further. Can someone confirm whether this promotion applies only to postpaid accounts? Even without the promo, this is about the same as what I was paying Fido for home Internet before they increased the price and stopped offering it to new customers.

2174
Sophia
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Lou
asked in Other
Another 5G Question

According to Telus I am in a purple 5G area, but I have been running Speed Tests on and off and my numbers are barely 4G never mind 5G. I have a 6 month old Koodo iPhone 14 Plus and I am on the $60 5G Can-US plan. I have tried different troubleshooting like resetting Network settings, taking the SIM card out, etc Here are some Speed Test numbers which are mostly dismal - but what throws me is every now and then (but not often) there is a decent number. The 180 is the best I have seen. Any suggestions?

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sburbanjungleBeginner
asked in Other
Daily calls from number claiming to be Telus - spam or real?

I have been getting repeated calls (around twice a day on business days) from the number 1-888-338-1487. I usually don’t pick up, but when I do it either hangs up or on the one time I made it in time they asked for my father who is no longer the owner of my account. I had called back and it said it was Telus and brought me through the automatic menu and I eventually told the customer service person that picked up that I would like to be taken off their call list. However, I still get calls from them. I don’t want to block a real Telus/Koodo number in case they need to reach me but I don’t know if this is a legitimate number they use.

44175
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PenzionerBeginner
asked in Other
Promotional text messages

Hello, I have account with 3 lines of which I am the owner and yet all promotional text messages are being texted to my wife’s number, they’re addressed to me but sent to her number. How do I make a change to have them sent to my number instead. Thank you in advance for your help.

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Dani5465
Dani5465Organizer
asked in Other
hotspot easy roam?

Can I share my data with someone who hotspots from my phone while I’m on easy roam in the US?

2804
Dani5465
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L-GBeginner
asked in Other
Sim 1 Not Allowed

A recently purchased a renewed Pixel 7 that showed a popup saying “Sim 1 Not Allowed” when I put my Sim card in it. Call, Text and Data don’t work, however I’ve confirmed through Self Serve that the phone isn’t locked to a specific carrier.

3343
Dinh
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Muhammad TariqBeginner
posted in Other
Deactivate sim

I just wanna deactivate my sim but they give me random suggestions why?Tell me how I deactivate my sim.

3293
Mayumi
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DonghwanKimConnector
asked in Other
My Koodo Data is not working after I changed my plan.

My Koodo Data is not working after I changed my plan. Yesterday night, I changed my Koodo mobile Plan which is 50.00 per month with 70 GB of Shock -Free Data at 5G speed. And today morning, the data is not working so I couldn’t do my work in this morning. Please help me. Thank you.

3916
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longlong2kBeginner
asked in Other
Koodo Internet bridge mode

Any idea how to setup Koodo Internet to run in bridge mode?

4234
Timo Tuokkola
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wkwk02Beginner
asked in Other
scam call or legit?

Hello I need some help from you guys! I did a stupid thing ever! I got phone call from +1 (844) 962-1419 says call from Telus. I didn’t answer few times but on third call I did. The guy was offering me the new phone plan which was with Koodo 50G/$34. I thought it’s a good deal so decided to go for it. long story short, it was after my nap so my brain was 100% working and gave all my information (address, full name, phone number, date of birth and SIN NUMBER!!!! he needed because I didn’t have driver license) After the call I got confirmation email from noreply@koodomobile.com says my order is in process. And agreement from do.not.reply@koodomobile.com After hanging up the phone call I felt it was a scam so I called them back and cancel it. I got cancelation email from koodoservice@mail.koodomobile.com Could someone check if this was scam or legit?

18095
Bernard Koodo
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DustyCrophopperBeginner
asked in Other
what time will my internet be active on my self-install date?

Today is my self-install date, so far I’m getting no internet connection and my self serve says my order is being processed. What time should I expect my service to be available on my self-install date? Thx

3891
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evilphantomBeginner
asked in Other
Internet Activation Date

I just Signed up for Koodo Internet and I selected Jan 5th for my Activation Date but I don’t see it in my welcome email. Billing term states Jan 12th. How do I check my Activation date as I already set my cancellation of my existing Internet service for Jan 5th. I want to make sure I have the correct date.

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