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virus?

My phone randomly says I have No Sim card inserted or that it is Not Registered on network. I have to turn it off then turn it back on for it to work again and it happens about 20 times a day.

New phone is locked

I just got a new used phone for my mom (this being for my moms account) but when i put the sim card in it is asking for a passcode. As it is a :new phone” i haven’t set it up yet so it shouldn’t have a passcode.

Condition téléphoe

Bonjour, J’essaie à maintes reprises de pouvoir parler à un technicien pour savoir s’il est possible d’avoir les détails du téléphone à l’achat ( état de la batterie, qualité de performence etc etc..) mais sans succès. Est-ce que vous le savez , car ce n’est pas marqué dans l’entente également.Merci

Needing a mistake dealt with

I was directed here by my TELUS rep. My 14 year daughter accidentally approved extra data and I have been billed. She is not authorized to do this and does not oversee any billings associated with this account. I immediately sent notification stating that I did not authorize this change when I re...

Lost sms service after porting my number

Hello, I transferred my number from Bell to Koodo 24 hours ago. Call & data works fine and did almost instantly after completing the easy procedure provided on the website. But I cannot receive any text, the sms service doesn’t work at all. Koodo rep tried to help me and Apple Care rep as wel...

1B1 or 1H1 after the calling party answered

I’m trying to call a landline number in Hungary. Every time they answer the phone, we can only talk for 1-2 seconds, then the call gets interrupted with usually a 1B1 or sometimes a 1H1 message.My account is in good standing and I was able to call the same number up until a few weeks ago without pro...

walmart employee purchase plan

I haven’t been receiving my associate discount on my billing plan. I just got a new phone and would like to know if the discount is going to be applied to the new account? Thank you, Di

New phone/Activation

Can I purchase a new phone now, and activate it at a later date?

not receive call since moving to Koodo

I am not able to receive the call and message after moving to Koodo and when i wanna to ask Koodo customer and service and they force me to request a callback. it is funny and ridiculous .

Nokia E72 unlocked

Hey, will Nokia E72 unlocked phone work on koodo network?, thanks

Tax emption

I would like to use my Indian Status for tax exempt.

Sonim XP3 Flip Phone Sprint Unlocked

Hi, will a Sonim XP3 Flip Phone from Sprint Unlocked work on koodos network, thanks

Lost mms send and receive

I updated my plan that has been working flawlessly from 5G to 10G per month and now I can no longer send or receive mms. Android Xiaomi Mi9TData still working

unauthorized port

I had this number messaged me about five times saying that I had a request to transfer a wireless phone number to another service provider but I’ve never been with Koodo I am with Telus (I just made this account )and everyone else who seems to have this problem seems to be with Koodo so I thought...

Postal Code incorrect

No matter how many times I change my address to match the correct postal code, it reverts back to an incorrect postal code. Any help? I’m really looking to order a new phone but cant because of this.

discounts

Is Koodo doing anything to help the evacuees that have accounts with Koodo like Telus has done?

texts dissapear

My wife’s older iphone se just lost all her text history . Second time in 3 months. She is a very unhappy camper. Question: Is it the phone or the provider (Koodo) ?im getting a lot of grief from her since I switched providers from Freedom to Koodo. We had a really really great deal with them but th...

Cant make or receive phone calls

My data works fine and I have good service. But everytime I go to make a phone call it is just silent. No rings go through, nothing happens. My boyfriend's phone is the same thing. He is on my plan. We both have an Huawei, different phones but same plan. I can't get in contact with Koodo considering...

my phone rings when no service.

Does anyone know why my iphone still rings when i have no service?eg i work where there is no koodo network coverage.its frustrating because some of my friends told me my phone was ringing and they thought I should have called them back.i can’t even see any missed calls when i come back to network c...

title

So i have a 70$ 30-Gb data plan with the rest of the usual stuff that comes with the plan , i also have an additional 6gb because koodo cant seem to put out a plan that is suitable for me , i still run out , i purchased 1gb for 25 last night and then today i had to purchase another one , right afte...

i need to speak to a live rep

I am currently in the US and need to put my phone on seasonal hold or prepaid. I scheduled a call back at my current US cell number and the computer calls me back but the line just rings with no live person answering. Please have someone call me at the number I left. I rescheduled the call for 5 pm...

register a new account

How to register a new account from Koodo website?

Slow connection to Koodo network after out of service range

After my Moto 4G Plus phone has lost connection to the network (for instance, after riding in the Toronto subway) when I come back into service range at street level, it takes several minutes before it connects to Koodo again and I can make or receive texts, make phone calls etc. Any suggestions?

blocking scam callers

When will Koodo/Telus start implementing the blocking of scam callers. I get a message daily from a number that is clearly not a legitimate phone number V11907400300048. I understand that you have been mandated to implement this technology!

TEXT

When i leave my WIFI and go elsewhere, I am unable to get any text and can’t send them either.As soon as I come home and reconnect to my WIFI i get all messages Never had this problem when I was with Public Mobile

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