I don’t believe a tech comes unless it’s mandatory for the particular install.

I would assume then that the coax cable outlet you do have is supposed to be used for it. Try it out and see if it’ll work  when you do activate.

@Kyklist 

Check out this article https://www.koodomobile.com/en/help/how-to-find-the-coax-line-for-koodo-internet-in-your-home for more info about how to identify the coax cable and connect your equipment

Thanks  Goran & Flo Koodo

   When I came home today  I never thought Koodo home internet would work on the old unused (10+ years) coax outlet on the scheduled date. On a speed test I am getting 68/10 when I signed up for 60/10. I’m a happy camper .

I’m having the same issue. I did have an unused coax, but a Bell technician came to my house a couple of months ago, pulled it out of the house, and cut off the end of the cable because he said I wouldn’t need it anymore.

My self-installation date was a couple of days ago, but I’m stumped on what to do, since there’s no contact information for technical support to help me troubleshoot this.

Hi @Jennifer12573 

We recommend scheduling a call back through the virtual assist: https://www.koodomobile.com/en/help, click the chat button, then select Home  Internet and request a call back. 

A support team member should be able to assist with the following steps.

Thank you @Flo Koodo, that worked!