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All discussions about other Koodo-related topics.

  • 1,001 Topics
  • 3,869 Replies
1000 Topics
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K102Organizer
asked in Other
Stream + Shenanigans

Hello All, since March 21 … I have had nothing but issues trying to get the “ Prime” portion of Stream+ fixed/activated properly. Initially it was because of my existing Prime billed through Koodo and its just been one issue after another after that. The latest was today speaking to 2 levels of support with promise of a callback/resolution. After the call my subscription and receipts were gone! The call went well and I can honestly say have always had pleasant CSR/Tech support. Just noticed now that I can see my subscription has returned with Netflix/Disney activated. However Prime membership appears not to be activated even though I have the “Welcome to Prime” screenshot. Now I’m not sure what to do. After getting the “Welcome to Prime” how long should it take to transfer to my Amazon Account? Any assistance appreciated Thank you!

1023
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StevenGConnector
asked in Other
Call from "telus" offering "discount"

Hi everyone, I just got a phone call from somebody saying that because I've been a "Telus mobility" customer for a long time I qualify for "the discount." It sounded like a scam so I ended the conversation. Was any part of that call legit?

11626
Flo Koodo
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VictimAmbassador
asked in Other
Still Waiting For Answer to text - but image allowed.

In chronological Order Signed up w/ Koodo. Had 2 weeks od daily attempts to send pics w/ texts. Using Koodo, found a way to get/send texts w/ pics. Koodo announced a change and options are, Use the new settings or if they don’t work then buy a new phone from Koodo. Guess what, they don’t work. Nasty way of doing business. Used new settings, and was again, able to send/receive texts w/ pics. For no reason at all, settings no longer work. I have been paying monthly fess for a no half-baked service. That is, may only send receive texts but if has a image, ir goes to byte heaven and no tells the sender (me) or the recipient that there was message w/ pic, but that is kept a secret by Koodo. QUESTION: What were the old settings that had ip address starting w/ 74? That worked until Koodo fixed it to sell new phones.

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Dinh
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lioQCMember
asked in Other
Legit Koodo retention call ?

Hello, Today I’ve been proposed some kind of Koodo wingback offering by phone (25$ for 30giga). The thing seemed legit as the operator on the phone knew my name when calling and he had some info about my previous Koodo account (like when I first opened a line with Koodo in the past, few year ago). Still as the process was very lengthy and extensive (like photo of driver license card through a webpage), I now wonder if it wasn’t a scam. Especially as the number is not referenced on the page of legit Koodo numbers I found here: https://community.koodomobile.com/privacy%2Dsecurity%2Dand%2Dfraud%2D232911/was%2Dthat%2Da%2Dscam%2Dor%2Ddid%2Dkoodo%2Djust%2Dcall%2Dme%2D7809115 Number was 1 855 675 3397 and it was about opening back 2 mobile phone lines (SIM card are supposed to be ordered and delivered in the coming days) Anyone could confirm if legit or not ? Thank you,

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cool5GNew Member
asked in Other
Convert postpaid SIM to eSim on Samsung S24

I got a new monthly plan and I like to replace my physical SIM to an eSIM on my Samsung S24 I am seeing few discussions on this .. Can someone please tell me the easiest way to get this done? Thanks in advance.

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AlchovNew Member
posted in Other
E-Sim Card Installation

I installed an E-Sim card from Instabridge on my Samsung S21. When I tried to switch over to use it in the US, I got a message stating: “If you switch, your phone will restart to install apps and features from Instabridge. Some apps installed by your current service provider will be removed and the app data will be erased." This is a scary message as it does not indicate what apps or data is being removed. Instabridge denies this is part of their usage. Samsung did not answer my query correctly. Does Koodo do this? And if so, what apps would be removed and data erased? Or does Samsung do this? Needless to say, I did not use the E-Sim and got refunded. But now I am leery on using any E-Sim card on this phone.

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Allan M
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momsAmbassador
posted in Other
Where can i find the option to turn off LTE on the iPhone?

I went into my iPhones settings under Voice and Data and would like to know where can I find the option to disable LTE/VoLTE on the phone.

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RedWolfBeginner
asked in Other
Does Koodo want to make a counter offer

Long time Koodo customer. Happy with the service. Recently offered a much improved plan from Telus as part of an employee purchase program. Unlimited Data ( throttled after 50 GB ) for $45/mo on a bring your own device program. Because of long satisfactory relationship with Koodo, I want to see if they were prepared to offer any changes to my existing plan to induce me not to switch. Unfortunately I cannot find any way to discuss this with a live human being. Do I just assume that conversation won’t happen and proceed to switch to Telus, or is there some way to talk with a live Customer Service person?

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Bernard Koodo
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avator123Connector
asked in Other
messages from abroad do not reach my phone

Hello everyone, I am experiencing an issue with Koodo where I am not receiving any messages from overseas, including SMS from real people or bank codes(MFA). I have spoken with the senders, and they have confirmed that they have sent the messages to me, but I have not received them. Restarting the phone does not resolve the issue. Is there a solution to this problem?

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SithebMember
asked in Other
call ended problem

I’ve been trying to make calls from abroad and I keep getting the message « call ended » as soon as I dial anywhere, even in the US. I even tried to reach my voice mail, but nothing works! Usually I’m in Canada, but currently in the US for travel. My spouse’s phone does work and we both have the same Koodo service with roaming on. It’s quite frustrating considering the roaming charges and can only use cellular data internet… can anyone help getting out of this situation? Thanks in advance.

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Ancient OneNew Member
asked in Other
What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services. Are you forced to go back the Bell or Rogers? I have anApple TV device, does that work with Koodo?

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Daniel St.JohnCoach
posted in Other
Debugging kernel

Not debugging kernel after hard reset, should I be concerned??

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Dinh
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Shaggy
asked in Other
I am with Virgin. If I switch to koodoo, do I have to change my and my husband’s phone numbets?

Do I have to change my and my husband’s phone number if I switch from Virgin Mobility to Koodo?

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Flo Koodo
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JacdawBeginner
asked in Other
How to get old phone invoice

Hey - I want to find the serial number of a phone I don’t have anymore. I bought it in 2016. Anyone know if Koodo will be able to send me the old invoice? Thx!

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Dinh
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BVezBeginner
asked in Other
home internet disconnection

Is there an outage map? My home internet suddenly stopped working. I restarted the router/modem and I’m getting the red light indicating no internet.

7881
Flo Koodo
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heathermaga2
asked in Other
Your Reps Cancelled the Wrong Sim & my Account

Hi! I called to cancel my second line but your rep decided to cancel my account and my main Sim. Now I have no phone. My Mom passed away 2 weeks ago. I have calls and texts I am doing to deal with her estate and services. Now my account is cancelled, I can’t call or receive texts. I am also supposed to receive a call about jobs as I have been applying and unemployed for 4 months and now am I able to get my number back even!!!!???? So I had to reactivate a voip line and pay for texting just so I can get even a call back from a rep because you can’t even call you directly anymore!!! AND I have to wait over an hour for that call back even. I am livid and distraught!

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Flo Koodo
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VictimAmbassador
asked in Other
Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent” it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill. There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight. Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo. I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is. If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to

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Allan M
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RastoBeginner
asked in Other
How long are text messages sent to me 'cached' by Koodo while my phone is in Airplane mode?

I tried searching Koodo's FAQ but I couldn't find anything (or I couldn't use the right search terms) Basically - If I travel somewhere and put my phone in Airplane mode for a week (or two weeks) and someone sends me a text message on the first day I leave...Will I receive that text message when I turn Airplane mode off? (And if so - does anyone know how long those messages are cached for?) Thanks!

1174
Darius Koodo
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AdrianTBeginner
asked in Other
Can I Activate several months later with Stream+ ?

Hi, I just signed up for Stream+ Basic that comes with Disney+ Basic with ads. I have an existing Disney+ Premium subscription that is paid up until July 2024 so I would like to continue using this and then cancel at that time. Does the Koodo Stream+ Activation method for these services expire after a certain time; ie will I still be able to activate Disney+ Basic in July?

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Allan M
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DioramaBeginner
asked in Other
Is Motorola Edge 2023 esim compatible?

I have seen a few different answers online regarding Motorola Edge 2023 esim compatibility. Some say yes and some say no. Does anyone actually know? I will be travelling Europe this summer and I need an esim compatible phone. Thanks!!!

2955
John Zarubiak
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kayecRockstar
posted in Other
msg.koodomobile.com stopped working last week

We have a security camera system that sent out a still image to [phonenumber]@msg.koodomobile.com This stopped working last week. Anyone have any insights on this?

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PjiBeginner
asked in Other
Stream+

I already have Netflix and Amazon Premium but not Disney. All are accessed on my TV through Roku. Netflix has extra member with solo access. Are there any issues about signing with Stream+ and Roku?

3013
Flo Koodo
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iamnewbieBeginner
asked in Other
Calling Philippine hotline or landline

Hello, I am a newcomer and still new how international calling works here in Canada. 😊 I am not sure if i can call the hotline or landline to the Philippines with my Unlimited International Call Perk with Koodo, I tried calling but it always says “6UM1 not in service”. Thank you in advance for your responses. 😊

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SimiSBeginner
asked in Other
Stream+ Premium, add extra members to Netflix

Hi, Can we add extra members to Neflix Premium when we subscribe to Stream+ Premium? How does it work? (adding the member, paying...)

3921
Flo Koodo
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Bigmack73Organizer
asked in Other
Netflix Premium

Would I be able to keep Netflix and remove the other streaming channels? Since I rarely watch them anymore.

1003
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