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All discussions about other Koodo-related topics.

  • 989 Topics
  • 3,836 Replies

989 Topics

B
bghosh29Connector
asked in Other

International Calling

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. I’ve scheduled a call back for later but I need to make an international call urgently. Is there any other way to get it enabled?

10
D
2 months ago
R
RichdoodleBeginner
asked in Other

Do I need to order another SIM card?

I ordered a SIM card on the 15th of January and got an email on the 16th saying it has been shipped, however I have still not received it after a month has passed. Koodo package tracking says that is has been shipped and doesn’t say that there was any issue so I’m assuming that the issue is on Canada Post’s end, which it was shipped through. I also never received one of those “We missed you” cards with a package number from Canada Post so I can’t go to one of their stores to check if it is there. I’m wondering if I need to order a replacement for it, under the assumtion Canada Post lost it, and how I would go about doing that since I never received and activated the first one.

2
R
2 months ago
jdesrosiers
jdesrosiersRockstar
asked in Other

Can't complete my subscription

As you can see in this screenshot, it says my phone number cannot be found:https://img.desrosiers.org/1f5482e89a5866ffb3aefe87bcc40bb1.pngBut I triple-checked it and it’s the right one.My confirmation number is HFO37228594. 

2
jdesrosiers
2 months ago
W
wmac919Beginner
asked in Other

Cell service gaps

We recently moved into a new subdivision and are having some serious cell service issues. You leave the subdivision and service is fine but once you enter your signal drops. We have 2 places in our home we use when calling otherwise we lose connection. This used to be a farmers field so I’m assuming service for our area was never planned for. I’d really like to get this resolved and not have to switch to Rogers

2
W
2 months ago
J
jeiaaruBeginner
asked in Other

Travelling and E-sim

Hi, i’m visiting Japan soon for a couple weeks, and I was thinking about buying an Esim so i can use internet while I’m traveling. Will it work on my phone even if i’m currently on a monthly plan? I could also rent a pocket-wifi device, but the esim looks to be cheaper and more convenient.

2
D
2 months ago
D
dynologicBeginner
asked in Other

Need to reset Kodoo Internet modem every 3 days

Hello,I recently switched from Rogers to Koodoo internet. It seems like every 3 days without fail, around 3 am, the modem looses connection and I have to restart it when I wake up in morning. The Router is ok, but only the modem needs to be restarted. I am not sure what to do. The router logs show that the it cant update time and various connects/disconnects. Anyone have an idea?

6
D
2 months ago
X
Xiaoxia ShenBeginner
asked in Other

Porting my personal number to my employer

I am using my personal koodo number.  Now I need to authorize my employer to take over this mobile number. How can I do this? Thanks, 

4
D
2 months ago
H
hanoi.santosBeginner
asked in Other

eSIM for Samsung Galaxy A54

Hi,  Can I use an eSIM with a Samsung Galaxy A54 5G ? I can see in my cell that it's  eSIM capable, but everywhere I search I don't seethis phone listed as compatible.Thanks,

6
L
2 months ago
J
JnormandeauBeginner
asked in Other

Tab paid in full a year ago, now saying I owe $96

Hello, I paid off my tab in July of 2023. I have not been charged for it on my bill since. I went to trade-in my current phone and my tab balance was sitting at $0, but they said I owed -$96 towards my tab. To do the trade-in I had to pay the -$96, even though he showed me the balance was $0. The rep did not understand what was happening either. I went to view my tab history and almost everything between 2022 and 2023 is missing in the history. I do have the pdf bill from July 2023 showing the tab being paid off. Not sure what's going on, but would love to get my $96 back. 

3
J
2 months ago
V
VictimAmbassador
asked in Other

What or how does one update MMS

Koodo sent out emails telling people to upgrade the MMC and other thing -can’t remember what it was. I thought my device was updated. Apparently, not. I can’t send receive anything.  I don’t remember what all it said exactly but my ‘device’ is a brick right now.Do you know where I can find a copy of the upgrade notice so I can talk to my device manufacturer and if they even have a upgrade.TIA - for being here and helping~v

10
V
2 months ago
D
DailyOutagesConnector
posted in Other

home internet needs to be reset every morning

Every morning I wake up at 6:30 to find my Koodo home internet is out. I have cameras that record instances, so I can’t tell when my service drops during the night.  is this supposed to be a tactic of koodos? That people won’t notice? It’s way too consistent to be incidental. it renders my cameras useless and I shouldn’t have to reset my internet every single morning. Beyond frustrated with Koodo home internet as a 15+ year mobile customer.  this along with the fact that I’m one of the “very few” (doubt) that can’t see anything under home internet subscriptions on self serve, and the lack of staff that can answer any simple question, gives me very sketchy vibes. 

5
Dinh
2 months ago
C
cbandBeginner
asked in Other

Oneplus 12 Compatability and VOLTE/WIFI calling

Will the Oneplus 12 work on the Koodo 5G network. From what I can tell it will but I am looking for confirmation.If someone has a Oneplus 12 is the VOLTE/WIFI calling working? I am reading that Koodo is turning it off on their end

1
Dinh
2 months ago
S
sfitzh2Beginner
asked in Other

Porting Mobile Number Internationally

I have recently moved out of Canada and wanted to port my number to a VoIP so I could hold on to my Canadian number. I waited until I had my new international number set up so I could get calls and texts forwarded but now I cannot authorize the port without incurring charges for texting internationally.  I am wondering how I can authorize the port without incurring charges.

2
Dinh
2 months ago
H
hanndhk
asked in Other

Talked about Koodo internet offer with Telus rep, still waiting (scam?)

Hi!There were recently a couple of Telus reps visiting my apartment, and I got talking with one of them last Friday about subscribing to a Koodo internet plan. He gave me a call next day with the number 437-243-3651, and he asked me about my Koodo account credentials (including the password), said that I would get an email soon. I haven’t heard from him since or got an email about that modem.First of all, is the number affiliated with Telus? If so, what is going on? If not, what can I do? Thank you.

3
H
2 months ago
N
nycheunganOrganizer
asked in Other

Calls from Koodo

I keep getting calls from a koodo number 1 866-448-8030, but when i pick up the calls, no one spoke, what is going on?

5
Dinh
2 months ago
S
smilindougBeginner
asked in Other

missing SIM card

new SIM card for a second phone went missing during shipment - I received a torn emptyenvelopeis that missing SIM card tied to my account - will I get billed for it’s use in some unknown phone

1
G
2 months ago
J
Jet_ZOrganizer
asked in Other

Not honoring the Referral Friend and Not answering any email

There is no live chat or customer service, need to give here a try. I have been trying to communicate with Koodo Refer a Friend at the email koodomobile@support.sparkrefer.com for over 2 weeks. Request submitted on Jan. 23 via https://buyapowa-embedded-koodo.herokuapp.com/common/contact, nothing happened but auto replies. All they keep saying is they are investigating and will contact me after. On website, it said 3 business days but that’s a straight lie.Pretty sure I follow the steps and activated on Nov 23, and finished the last step, received with an email titled “Your $25 Refer-a-Friend credit is pending approval” without any further follow-up email.I have a feeling they just dont care at all? See many people have the same situation, have to say the experience is really bad. Wondering if there is anywhere I can escalate this issue further to someone senior but not directly to CCTS? Feel it is wasting my time to fight with them and they do not care anyway.

5
Flo Koodo
2 months ago
W
WarrenOConnector
asked in Other

Blocked callers can leave voicemail

Why are blocked callers still able to leave voicemail in 2024?This is a longstanding problem across all carriers in Canada that needs to be corrected yesterday. The rights and privacy of customers must take priority over the ability of others to commit abuse and harassment!Note: Call Control doesn't correct this problem.

8
Flo Koodo
2 months ago
M
Miss NadinemsncomBeginner
posted in Other

taking seasonal hold while still in caribbean

I took seasonal hold off my account while still in Tobago.  Phone calls & sma texting should be working but is not.  I checked settings, and trouble shooting but nothing working.  I refuse to pay for full service if I cannot use my phone.  What can I do?  I return to Canada mid April 2024

1
Flo Koodo
2 months ago
S
sjacques123Beginner
asked in Other

buying a new phone

Why aren’t there any phones with zero down, zero per month online, those phones are being offered in the kiosk?

4
G
2 months ago
K
KyklistRockstar
asked in Other

Received cable modem but have no coax cable outlet and email said no tech visit for activation (Jan 30th)

I am not sure if I received the correct equipment for Koodo home Internet and / or puzzled why no tech visit mentioned in email.There is no cable outlet in my house. Actually there is an oldone that had old style cable TV (no Internet) that has not beenused for 10+ years.I received a SERCOM DM1000 cable modem and Telus Boost Wi-Fi 6 routerActivation set for Jan 30th.Currently I have DSL with Teksavvy which I will cancel only after Koodo Internet (60/10) is working for a few weeks.

6
J
2 months ago
C
chuBeginner
asked in Other

Ask for roaming fee

Dear Koodo team,I was on my flight from Toronto to Edmonton when I passed the U.S. airspace and got a text message saying that I was roaming activated because I didn't turn it on airplane mode so that I turned it on right away because I found out that I didn't do it. Could you please waive it if it's charged for daily rate? I didn't know that it would change to roaming mode because of communication in U.S. airspace for few sec. I didn’t send text and call not at all. If it's charged, please waive it. I am gratefully appreciated for your in advance help.  Best regardsChu hyun

2
Flo Koodo
2 months ago
S
sikkacyanideBeginner
asked in Other

Is Koodo Home Internet in Ontario LTE?

Where I am located all I can get is Xplornet. Cable/Fibre is not available here. Is Koodo’s internet in Ontario LTE (cellular connection)? The website says the internet is available in my area but I want to confirm the type of internet that it is as I have had other company websites say their internet is in my area when it is not. Sorry if this post is confusing LOL. I am in Foxboro btw if that helps at all

1
Bernard Koodo
2 months ago
L
Lenie234Beginner
asked in Other

Help with Telus TV+ in Ontario

I’m trying to watch Telus TV plus through the site provided (Telus TV+ access website: https://telustvplus.telus.com/telus-login?returnUrl=%2F), but it’s not playing on my computer.  It keeps saying error cannot play and providing error numbers 105 and 108, but it doesn’t say what the issue is or how to resolve it.  What is the issue?

2
Bernard Koodo
2 months ago
I
Ishan75Beginner
posted in Other

Student

Hey I have a friend of mine traveling from Zambia to Canada, he has the sim card received with the Visa. I do have the sim card number but don't understand how to activate it .

2
M
2 months ago

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