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All discussions about other Koodo-related topics.

  • 990 Topics
  • 3,774 Replies
990 Topics
C
CQuesBeginner
asked in Other
Potential phishing koodoservice@mailing.koodomobile.com

I have received a mail from koodoservice@mailing.koodomobile.com. is this an official Koodo mail, or is this phishing?

13673
Allan M
3 years ago
M
Morgan GBeginner
asked in Other
Network no longer allows me to connect and I'm worried I'm being sim-jacked

Starting this afternoon the Koodo network no longer allows my phone to connect. My partner is also with Koodo and her phone is connecting to the network just fine which makes me think that something has changed regarding my account.I’m not overdue on any bills and I don’t see any activity in the self-serve.I have tried to schedule a callback with a rep but the service tells me they’re busier than usual right now and does not give me any option to proceed.Right now I’m concerned that I’m being sim-jacked and not being able to contact Koodo I can’t do anything about it. The usual low level of spam/phishing junk I get has recently stepped up and I’ve seen some worrying messages that are clearly not intended for me. It might be nothing or it might be a sign that something nefarious is afoot.Can anyone help me get in contact with a rep so we can look at the account activity?Cheers

1385
Nezgar
3 years ago
V
Vince M.Connector
asked in Other
How can I order an eSim so to replace my normal Sim

I am a long term Koodo customer, and I’m using a SIM card in my iPhone 12 Pro. Now because I am using another Sim when abroad I would like to move to an eSim for my Koodo plan so I can have both plans on the same phone. How can  I get the eSim info to activate it on my phone using my same Koodo plan/number? Can it be shipped or better can it be sent to me by email so I enter it manually in my phone?

27386
V
3 years ago
S
StoftyRockstar
asked in Other
Enter Callback Number During Voicemail Greeting

Hi everyone,  I am wondering if Koodo offers a "callback number feature while listing to outgoing voicemail greeting. I. e. This is Steve. Please leave a message after the tone or press (digit) to enter in a callback number. Thank you.At this point, a text would be sent to me with entered phone number. 

2083
Nezgar
3 years ago
S
skatt03Connector
asked in Other
Unable to Validate some of your credit file information

Hi! I applied my spouse for a new plan under koodo, and everytime I applied online we will get an email that they weren't abke to verify her credit information.We used a Visa credit card from CIBC, we called the bank and there were no problems at all. We Updated the address to the bank also. Same with the billing address filled up during the application.We are trying to avoid the 50cad connection fee at the stores, that's why we prefer to do it online. Hope you could help us.  John

3204
D
3 years ago
V
VancitySmithConnector
asked in Other
Will any new phone work with Koodo

Hello.  I notice Koodo doesn’t have any Google Pixel phones available in their shop, and I was wondering if I buy a Pixel 6 this fall directly from Google, could I easily transfer the sim card from old to new phone and go about my merry way, or do I have to make sure the Pixel 6 works with this network?  I vaguely remember something about certain phones not working with certain carriers. Thanks for any info. 

5004
V
3 years ago
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ProtoMarcusRockstar
asked in Other
Cannot send nor receive text messages - basic troubleshooting all done

Hello, I’m having major problems with text messages (SMS) I cannot send text messages and/or I have to re-attempt 3-4 times. If they do go through, it is after 20-40 minutes I cannot receive text messages and/or I get some 10-40 minutes after they were sent by the contactExtra details:Huawei Mate 20 Pro Android Data works Calls work One of the texting apps eventually gave me an ‘’ERROR 332’’ mention Post paid Customer for several years I meet these conditions:Coverage is excellent, antennas full Bills paid Plenty of battery Device up to date ANDROID version up to date appropriate apps up to date I have tried:Fully shutting down device, wait 30/60/300s, reboot Force stop my texting app, restart it Enabling/disabling data Try an alternate texting app Went airplane mode a few minutes, then disabled that mode Removed my SIM card, wait a few minutes, re-inserted SIM card (also done so with a power off/power on cycle) What next? I see no mention of an outage from KOODO or TELUS 

149499
P
3 years ago
T
The BeanBeginner
asked in Other
Forwarding

Is it possible to have my calls forwarded from my old number if I change to a new one?

872
BobTheElectrician
3 years ago
R
Richard LeirBeginner
asked in Other
outgoing email server

Hi allIs the outgoing server still smtp.telus.net? I am having trouble sending. The port used to be 587 for starttls?No sign in required as long as I connect via Koodo LTE?If a sign in is required, how can I reset my password? That might be my problem.Thanks!Rick

7275
Dinh
3 years ago
Carol Paterson
Carol PatersonBeginner
asked in Other
Can't send or receive text on prepaid Iphone

Just signed my son up for pre pay with koodo on my old iphone 8. He can only send and receive texts when he’s home and connceted to wifi. The plan doesn’t include data so I tured it off on the phone. Incoming and outgoing calls are working just not texts. Help please!!!

1394
Carol Paterson
3 years ago
M
mr.sweatersBeginner
posted in Other
Roaming vs Local explained

Firstly I do NOT have EasyRoam while travelling to Mexico from Calgary. Can someone please clarify in each case which would be roaming and which would be local while using my Koodo phone abroad. Making Call/text back to Calgary while in Mexico Making Call/text to Mexican number while in Mexico (same town) Receiving call/text from Calgary while in Mexico Receiving call/text from Mexican number while in MexicoI am under the impression that if I call home to Calgaryfrom Mexico that it would be considered local and I would not incur any roaming/LD charges.

1933
M
3 years ago
S
SolimjBeginner
posted in Other
setup sequence

I have 2 phones OnePlus 3 and OnePlus 5 currently on Telus network. I would like to replace the OnePlus 3 with an iPhone 11 on Koodo and transfer my OnePlus 5 to koodo linking them to the same account.Is it better to wait for the iPhone and have it in hand before setting up on Koodo or transfer both  OnePlus phones, port the numbers right away and then just move the one sim card to the iPhone when it appears or does the sim and the iphone  ship together?I am trying to get it right first try 🤔

1622
M
3 years ago
V
vtiosBeginner
posted in Other
Phone number is different on my phone vs my account

I ordered a koodo plan online and I was able to get it today. It was approved and shipped last week and I was able to setup my self serve account with the number they gave me before even getting the sim card in the mail. While it was still the long weekend,I changed my number online and it says it should reflect to my sim card automatically so then I received my sim card today but its still showing my original number vs the one listed on my account which was the number I chose. How to fix this?

2193
M
3 years ago
M
MadMaxEdmBeginner
asked in Other
Can i save out going minutes when using WiFi Calling

My Plan has limited outgoing minutes. Can i use my home WIfi network to make Wificalls and it will not count against my outgoing cellular minutes?

4665
M
3 years ago
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notYetACustomerRockstar
asked in Other
Completely Turn Data Off

I noticed a few days ago that despite being on my own Wi-Fi, somehow I still used almost 2GB worth of data… This put me eerily close to my limit. Therefore I turned off data on my phone, yet for some reason my data usage is still increasing…How do I completely disable my data to prevent going over the limit until the month resets?

99012
N
3 years ago
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Tony B CellphoneBeginner
posted in Other
Private caller

Up until recently, I had my number “unlisted”. Why did this change? It affects my business because now I have to deal with calls in front of customers I am in attendance working for… They are not happy when I have to answer call on their dime! Why did Koodo suddenly and without warning change this part of my agreement? There are now several customers out there who think it’s okay for them to call me while I have my hands in a 600V cabinet. It was necessary for me to have a private number. 

3682
T
3 years ago
D
DawgyDawgBeginner
posted in Other
can you link your koodo account on the telus app ?

Just trying to find out if it’s possible?

10032
Allan M
3 years ago
S
SeaGBeginner
posted in Other
Why is my Koodo phone working, but my oartners has no service all day? A call back tomorrow doesnt really help.

My phone works again after the problems earlier today, my partner's still has no service.Missed multiple important calls and texts not happy 

512
S
3 years ago
terae7
terae7Connector
asked in Other
When purchasin SIM on store, will they ask me for my SIN?

HiI’m a newcomer to Canada, so my card is still foreign, so I can’t buy on Koodo online.So, I’ve got no Canadian card, and no SIN yet.I want to know if I when buying my SIM on store, will I be asked for local credit card, or SIN number or any other document, I want to know to avoid lacking of such document when I go to the store. Thanks.

6237
Allan M
3 years ago
A
arguejonRockstar
asked in Other
Unable to log into wireless home phone

I’ve had the wireless home phone for about a year now and have had no real issues until now.About 2 weeks ago I no longer got a dial tone.I have connected my handset directly into the Alcatel hub - no change - still no dial tone.The battery is fully charged and I get all the bars lit up for the signal.I have tried logging into the home phone at 192.168.1.1 as per the user guide and am not able to reach it (no response).I have no network issues.I have tried pinging 192.168.1.1 and receive no response.I have a standard network config. My Telus router is located at 192.168.1.254 - so no conflict there and I have no other routers on the network.Any suggestions?

1712
A
3 years ago
abbas786ali
abbas786aliRockstar
posted in Other
Cannot Access Roaming

Hello. We are in India and I am unable to use the Koodo Mobile outside. I have the roaming enabled on phone and in the account i have both of the add on's in the online account. I restarted the device many times, removed SIM and reinserted it. Any help. I cant even call Kood and self serve is of no help.

852
M
3 years ago
A
Ayushi AminBeginner
posted in Other
New phone wont change the number to old number.

I have called koodo and they helped me transfer my old phone number to my new one phone and i even got a text on my old phone saying it was successful. Now my old number isn’t working on my old phone but the new phone still has a new number and won’t switch over to the old number i want. I tried scheduling a callback from koodo several times but since is to my old number, i’m not getting any calls on either phones.

2652
Sophia
3 years ago
I
IneedhelpBeginner
posted in Other
how do I move my prepaid number to plan?

How do I transfer a pay as you go Koodo number, to a monthly plan ? Want to keep the same number... Just switched from pay as you go to monthly

1101
G
3 years ago
Ahmad Rashad
Ahmad RashadBeginner
asked in Other
cant make or receive phone calls

I'm using an LG. I live in Toronto. My data and wifi work perfectly fine but for some odd reason I can't make or receive phone calls. 

186115
K
3 years ago
SickofKoodoservices
SickofKoodoservicesCoach
posted in Other
Why can't I make or receive calls???????

Not able to make/receive calls here in Kingston! Was working ok last night. Been having "garbled" or broken voicemail for the last several weeks as well.

135312
SickofKoodoservices
3 years ago

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