i went to KOODO at St Laurent Shopping Centre Ottawa. Oh boy, that will be the last time I go there. Husband wanted to upgrade phone. I didnt have any idea to prove who I was. He did. We are both seniors, and I am waiting for knee replacement. So the walk to into the mall was hard on the knee. Anyway, she refused service to us both. She was rude and told me it was policy. I provided her with all the information she needed except for a piece of ID! Why the heck would I be there trying to upgrade for anyone else!
We found another KOODO/TELUS and guess what, wasnt asked for one piece if ID. Didnt get a phone due to the one wanted was no where to be found. Anyway, our entire family is with KOODO and we are seriously thinking if changing providers.
Your customer service is really bad! I have been in customer service for 20 years.